Tractor Supply Co. - Cullman, AL

I walked in and asked a question to a smiling person. My question was answered right away to the correct place. I was in and out within 10 minutes thanks to a knowledgeable staff.

Seth at the Cullman, AL store went above and beyond helping us get the mower we wanted. Great customer service like this is a rarity these days, but Seth was a perfect example of it. We'll be repeat customers for sure!

Chick starter in the Huntsville <Madison> store is $14.99, chick starter online at TSC is $20.99, yet in the Cullman store its marked for $24. Usually I buy it online at the Huntsville location and pick it up at the Cullman location, just because their prices are so much higher in this store .

I went in the store and there was a long long line. I went to buy chicken feed. I am new to that. I did not know what to buy. I was in the area with the Feed and thinking I wish I had someone to help and then Seth appeared. He was very knowledgeable and genuinely kind and pleasant. He loaded up 250 pounds of feed on my cart. Checked me out with the hand held device and took and loaded it to my car. Wow! I was impressed with him. It is very rare that I come across such a high caliper person like him. Tractor Supply is very lucky as I was to have him working there.

Soo thankful for the knowledgeable, friendly staff at our local tractor supply in Cullman. After 45 min of trying to explain what we needed at Hartselle tsc, we drove to the Cullman location, 20 minutes before closing time, multiple staff stepped up and helped us get what we needed quickly and with a pleasant attitude. Helped us get exactly what we needed and got is loaded up and in our way. Always get this kind of service when we visit this Cullman location. Barbara and her staff very well educated and always very happy to help us.

We always take our collie there n used there washing station .U take ur dogs they furnish the soap an the towels n gave a dryer. It's only 10.00

Service good most of the time, unless there short of help. Cheapest place in my town to get dog food right now.

Always enjoy my time here. The guys always help me load my feed into my truck without me even asking. And they always speak to me when I enter the store. Everyone is always friendly n ready to help when ya need em

Always helpful!! A little low on stock for certain tractor equipment parts, like stay bars or stabilizer chains because of high demand, but they helped me piece something together that worked just as good!!

Amanda, the assistant store manager, and Tim are amazing! So helpful! Amanda took care of me over the phone and when I came to the store. Simple and fast customer service at its best! Tim is always so nice and helpful every time we go and need help!

This store is the worst about having someone on hand that can fill propane, better call and make sure someone is there first. Apparently they leave at random times like 1pm on a Wednesday with nobody else to do the filling. Not the first time I've gotten loaded up and couldn't get any filled. Really need to have better management of that.

Today I placed an order for pickup at Tractor Supply in Cullman, Alabama. When I got to the store they said they canceled the order because it was not in stock. Tonight I looked and the charged my card TWO TIMES for $174 each for the order they didn't have and canceled. I called their 800 number and they said call the store. I called the store and they told me to call the 800 number. No one could help me because the order had been canceled. I talked to Kelsey Cisco the store manager.

I was disappointed since my last visit to the Cullman store. They have rearranged departments and the inventory of certain items is cut in half. The employees seem too busy to help you whether they are busy or not.

Today, we couldn’t even get through the aisles due to all the empty carts and dollies, as well as carts for stocking. If your customers can’t get through the aisles, how are they going to show there? The employees stood by and watched us struggle to get through the aisles and did nothing. They were not stocking from these carts, just standing there talking to each other. Last time we went, we couldn’t get a length of chain cut for waiting for an employee to help us, whenever he finished chatting. The time before that we gave up after waiting in line 15 minutes. They also rarely carry the dog food we use, though it is a major Diamond Naturals food. And today, when we complained to each other about blocked aisles while trying to get to the register, the sales associate heard us, and did not apologize but complained about us to another customer and then was outright rude. We won’t be back.

Have the absolute worst time getting propane here. Its always an ordeal. We actually stopped visiting for a year after waiting 30 minutes cause the one propane guy needed to take his break. We dared to try again yesterday and it was the same nonsense. The cashier said ok when we said we needed our tank filled. We shopped, came back, only to discover propane guy was on break again and we'd have to wait another 10 minutes. After already waiting 30? Hard pass. Why is it ACE hardware always has someone to fill our tank? We give up on tractor supply. Y'all can be the nicest people in the world, but to have customers waiting between 30-45 minutes in an empty store for a refill is unacceptable. I suggest y'all stop selling propane if you have no one available to fill the tanks.

Went to get some hay twine. They had a lot of different people working there today. They was nice and helpful.

Update: Called the corporate number like I was asked. And that was a waste of time the lady that I talked to knows nothing. So she said they was goin to have the manager of the Cullman store call me. Guess what it's been a week and nothing from any of them. Like that's a big surprise.

Took Angel in for a bath and to exchange a bad pump that wouldn't hold compression.
The doggie bath had one stopped up and the other tub didn't have any hot water and I didn't know that until I had soap on Angel. So after almost finished and her starting to shake from getting cold I had to put her in the other bath to get her rinsed off. No towels to dry her off. She doesn't like the dryer.
Then they wanted to charge me $10.00 more for the same pump we didn't have a week. And it was used.

The new store Is fantastic. Helpful and friendly staff eager to assist you. So after having a bad experience with another tractor supply co my wife and I went into this tractor supply and was very very pleased with the cashier lady she was extremely professional and very nice we did not catch her name but we are very thankful she was good at her job and was courteous