- 1821 U.S. Highway, 191 US-40, Ballard, UT 84066
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Locally Owned & Operated
- Warranties Offered
About the Business
What people say about “Tractor Supply Co.”?
Customer feedback is mixed regarding their experiences with the company. While many reviews highlight excellent customer service and a friendly atmosphere, several customers express frustration over inventory issues and poor online order fulfillment. Communication during these challenges appears lacking, with some customers feeling dismissed by customer service. Additionally, experiences with returns and product quality have led to disappointment. Overall, while in-store interactions tend to be positive, the online service and order management have significant room for improvement.
What Users Like The Most
- These guys are amazing. they really do care about you and your pets.
- Everyone is friendly and the prices are competitive.
- The people there are awesome!! Great customer service.
- Tractor Supply is wonderful! Their staff is knowledgeable and friendly.
- Very good store. Has lots of farm equipment including an outside yard.
What Users Like The Least
- I placed an online order for the same items. Almost three weeks later, the items still haven’t shown up.
- I’ve had 4 online orders this year and all 4 have had some kind of issue.
- I was told no and I would have to buy a new part.
- The manager immediately huffed and said the chicks have no warranty.
- When I asked if they could order one in, they said no and I would have to wait.
Recommended Reviews
I went to tractor supply to get the seven shots for my puppies, and get some dewormer and gentlemen there went above and beyond trying to help me, and when I went to check out, the lady who was at the register, went above and beyond and helped me she got me an ice pack for my seven way shots to keep them cold Cause I have about an hour drive home and then she was getting my dogs free treats. These guys are amazing. they really do care about you and your pets. I definitely recommend going there if I could give 10 stars I would.
I am sad that I have to change my review from five stars down to one, but I have had multiple negative experiences in the last couple of weeks. Most recently, I came into the store looking for some items and was told they didn’t actually have them because inventory was off, so I placed an online order for the same items. Almost three weeks later, the items still haven’t shown up. When I called customer service, they said it was my fault for not calling in to check on why the order hadn’t shipped. They didn’t try to do anything to provide a positive experience except give me a refund three weeks late. This isn’t as much a review on this store, but more a review on Tractor Supply as a whole. You’re better off going to another store than to order online.
I’ve had 4 online orders this year and all 4 have had some kind of issue (like not showing up after a month) that has required me to call customer service and ask for a refund on the order. There’s been no apology or attempt to make right for the issues. I’m disappointed that there’s a lot of push to join the neighbor’s club and get on the app, but when I do, I run into issues that make me think it would have been better and easier to just go to ACE or C-A-L Ranch.
Company Locations
Branch Offices
- 1821 U.S. Highway, 191 US-40, Ballard, UT 84066
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Locally Owned & Operated
- Warranties Offered