- 324 4th St, Blawnox, PA 15238
- Industrial Roofing
- Free Estimates
- Metal Roof
- Gable Roof
- Rubber Roofing
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⭐☆☆☆☆
Extremely dissatisfied – not the “white glove” experience we were promised
We chose Home Genius Exteriors over several other companies specifically because of the warranty and the “white glove” experience that their sales rep promised. Despite being the most expensive quote we received, we felt reassured by their claims of over-communication, a dedicated project manager, and a live stream option so we could monitor the work while away. Unfortunately, none of these promises were fulfilled.
Before signing, we were told no one needed to be home during the installation because a project manager would be onsite, keeping us informed every step of the way. We were also told we’d be able to watch the work via live stream. This was key, since my wife was out of town and I work night shifts and sleeps during the day.
That entire structure of communication broke down.
We were never notified when the materials would be delivered. The delivery person arrived without warning, and my wife had to speak to him through our Nest doorbell while I was still asleep from working overnight, had to be woken up by the delivery guy pounding on the door just so he could help direct where the materials should go.
The night before the install, I texted the project manager to ask if it should be rescheduled due to predicted Severe thunder storms/Flood warnings. I was told the rain wouldn’t start until 3pm. That was not the case. Heavy rain hit by late morning.
During installation, they discovered additional work was needed involving extra boards. Our rep previously told us we could source those ourselves from Home Depot or Lowe’s to save money. More importantly, our contract clearly states that no additional work would be done without a new signed Scope of Work (SOW). Despite this, they went ahead and completed the extra work without our approval—based only on a single text message sent while I was asleep. My wife’s number was provided as the backup contact, and she received nothing.
When I eventually spoke with the project manager, the tone was unprofessional and dismissive. We were told, “Well it’s already done,” and asked to come sign paperwork and pay. This was a clear breach of contract. After pushing back, they agreed to absorb the cost, but that level of mistrust and mishandling should never have occurred in the first place.
And regarding the promised live stream? Never happened. At that point, we couldn’t even be sure whether the roof was installed before or after the rain.
Even speaking with management didn’t help resolve things professionally or respectfully.
Bottom line: We do not recommend Home Genius Exteriors. You’re paying a premium price for what’s supposed to be peace of mind and exceptional service—and instead getting poor communication, broken promises, unprofessional interactions, and serious contract issues.
Zach did an excellent job. He never talked down to me, but explained everything very clearly. He showed patience and was determined to get the cost and payments where I could afford a new roof. He did not give me a hard sell. He asked me up front what I wanted and devised a plan to get there. So very grateful, relieved, and joyful thinking of how Zach was such a blessing to me today!
Efficient and effective evaluation of the roof and attic. Zack knocked it out of the park on the free evaluation.
Company Locations
Head Office
Branch Offices
- 324 4th St, Blawnox, PA 15238
- Industrial Roofing
- Free Estimates
- Metal Roof
- Gable Roof
- Rubber Roofing