O'Reilly Auto Parts - Hilo, HI

Alexander took the time to go above and beyond to help me find the right oil filter for small engine before I drove across the island.

Bought a brand new Alternator and Battery and then went to a shop to fix the truck less than a month later. The mechanic recommended that we return the Superstarter battery because it’s known to kill alternators, and get warranty on the alternator. So we took the battery and alternator back and found out that they messed up and originally sold us a rebuilt alternator even though we paid the price for a brand new one. Then they rejected the return of the battery despite it being before the 60 days and we had the original receipt. My bf said the excuse for the wrong product was the worker who sold it was “new” and they gave him attitude. Then proceeded to no longer help him any further and recommended we get help from interstate batteries.

Staff is helpful, they carry lots of parts and can get parts quick that they don't have. The rewards program is great for people that work on cars often.

The woman who just answered the phone today wed, jan 25, 2023 at 1500 was rude and had a bad attitude. Seemed to have the answer right away to my question without giving me any other options but the higher priced item. She didnt even ask me what year my car was and said "yup" "yup, thats all i have" "yup $182 plus 22 for blah blah blah" mind you, i called 3 times and no one answered before she did on the 4th try. The 3rd try someone picked up and immediately put it on hold without even telling me im being put on hold. It just stop ringing and went to beeping for 10 minutes and no one still answered. Ive been a loyal O'Reilly's customer for more than 15 years going with my father and gfather till i went myself. Its not the first time i experienced bad customer service and BAD attitude from these employees. Sorry not sorry Autozone here i come

My wife had a silly accident and lost the oil cap at the gas station. John at the Hilo branch was understanding, assisting me over the phone and within 20 minutes, she was capped and on her way to work. Mahalo John

busy place, choke customer service , choke mechanics that seek partsneed a part for your Chariot roll down or call to check

Maikai O'Reilly

I shop at O'Reilly's Auto Parts a lot so I have a discount through them pretty decent prices for having a cash account there

These guys are incredible! I have a big truck, and they’ve nearly always had the parts I need in stock. When they didn’t have stock, they had it in my hands in 24 hours. I’ve gotten everything from tail light lenses to transmission coolant lines and power steering hoses. Reasonable prices. Thanks guys!

Great service by Daylin buying new rain windshield wiper blades; they install them for you. 5-6 people working there made the line go fast (at 4:30pm)

$75 for two new blades but I’d rather have it done, and I’m tired of buying on Amazon.

Staff was quick to answer the phone and my questions. They are a great place to get part's when others don't have your part in stock.