- 1402 N Broadway St, Pittsburg, KS 66762
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Licensed & Insured
About the Business
What people say about “O'Reilly Auto Parts”?
Customer feedback is mixed regarding the service at this auto parts store. While many reviews praise the knowledgeable and friendly staff who provide excellent customer service, there are notable complaints about some employees' lack of understanding and professionalism. Incidents of incorrect part sales and inadequate assistance have left some customers frustrated. Delivery of parts has also been an issue for a few, prompting some to consider alternative suppliers. Overall, while there are many positive experiences, the negative comments about service quality cannot be overlooked.
What Users Like The Most
- Chris, thank you for your patience and superior customer service!
- The new guys that are starting there pretty helpful they might be young, but they try their best which is appreciative.
- Staff are helpful, friendly, and don't treat me like I'm an idiot.
- Knowledgeable, parts people that know cars and don't have to ask Google what you are talking about!!
- The staff is very professional, friendly, polite and knowledgeable.
What Users Like The Least
- He ended up selling me the backup lights instead of the tail lights.
- One of the store employees who is male and looks to be in his 60s tried to make me feel stupid today.
- Worthless counter help, they advertise help to replace battery and the counter help said he couldn't /wouldn't help with it.
- Convinced my wife to buy the wrong part after I told them exactly which part I needed.
Recommended Reviews
Come to get a tail light changed. Walked in used the book to find my. make, year and manufacture. Had a older guy with a grayish white beard walk to me insisted that the (system) is faster. I purchased whatever he recommend for the vehicle at first. Which ended up being the wrong part. In which the guy argued what kind of car I have. Grand Cherokee or (Cherokee). He ended up selling me the backup lights instead of the tail lights. I suggest training techs or hiring on better people that have understanding of some people's livelihood.
Chris, thank you for your patience and superior customer service! I arrived to the store unclear of the right battery for my Toro. I left ready to get my mower running and feeling grateful for 5star service. An extra thanks to the Manager for setting up my farm account. O’Reilly Pittsburg has earned future business that I would take to Tractor Supply or Napa.
One of the store employees who is male and looks to be in his 60s tried to make me feel stupid today, like I don't know anything about my own car. I won't be going here again. By the way, I found the needed part, a replacement cap for my windshield washer reservoir, just down the street. He tried to sell me a radiator cap.
Company Locations
Branch Offices
- 1402 N Broadway St, Pittsburg, KS 66762
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Licensed & Insured