DaBella - Kennewick, WA

Our time with the sales representative, Jeremy Holmes, was extremely good. He was very professional, knowledgeable, and friendly. We also were impressed by the quality of the product and service. In addition, the number of ways the company worked to offer various financial options was also impressive! We would highly recommend this service.

I had made an appointment with them to change 2 windows of my house. They did not show up to the first appointment so I went with another company. They had called me the next day and asked if can come again and to give an estimate and I agreed! This time they did show up but Ultimately we decided to go with the other company. They keep spamming my phone with calls, asking to come again and give us a different price. I’ve had to block several numbers of theirs but their STILL calling me from different numbers. Not a great experience!

They came out and redid our shower in our main bathroom and did an excellent job Abel Garzon did an excellent job of explaining everything to us and gave us a fantastic price

Very informative, answers all questions, have wanted the siding and trim replaced for years, excited to see the finished results!

I had a $6,800 bid on my roof - a 1,000 sqft Gable end. That number is the ballpark for my roofing project. DaBella came out (a kid who knew nothing and just denigrated all the other roofing companies) and dropped me a $30,000 bid..! For 1,000 sqft house! Needless to say, I do not recommend this company. Waste of time...

Joseph was amazing. With us every step of the way. When something went wrong at no fault of ours DaBella took responsibility and made things right with little hassle or effort on our part. Beautiful product, amazing service!

Esau came and showed us the issues with our windows and gave us a great deal on our new Windows.

Amazing service! Their representative took the time to brake down everything essential in detail unlike the other competitors. Thank you Angel Martinez.

Martin Brown did an excellent job today. He was very informative and made sure I understood everything. He’s a good one, don’t let him go!

Walter-knows the products forward & backwards. He answered all of my questions with no hesitation.
Extremely personable & bonus! Has a quick sense of humor.

Exhalent people!! Walter and Starry walk me through all their products and had me sold about halfway through our chat. I would recommend both of them to anyone looking for your home needs. Thanks again Dabella

El representante de dabella de canvass (Bryan) vino a ponerme cita para el siding y fue muy Hamable. Luego el representante Esaú vino y me hizo la inspección y me ayudó con el sistema de siding exclusive de color plus y me dio buen valor.

Sam c came out did a inspection on my house and went over all my options he was very knowledgeable and enthusiastic about the products offered and was easy to work with

Starry & Joseph we’re very friendly, respectful & very honest. I would recommend them for your siding needs. Thanks again!

I have had the best experience with DaBella. It started with a Russ who stopped by my home and told me all about DaBella. Harley and Starry came to look at my roof and give me an estimate. They were very professional took pictures and measurements. When we sat down to talk about the roof replacement again they were very professional. I even gave them a very hard time, joking of course. I am very excited to say I am getting a brand new roof, and they are running a special right now, so I am also getting free rain gutters. I just want to say thank you and I am very excited for you to get started.

Jeremy did a really good job at explaining everything about the windows to me! He helped me find exactly what I wanted! I would recommend him to anyone!

I made a purchase with Benjamin at Dabella and he was super knowledgeable about the products. His presentation was very professional and he gave us key points to help us choose the best product based on our needs. I would highly recommend Benjamin to my friends at Dabella anytime..

Benjamin came out and did a thorough inspection of my roof. He is an exceptionally knowledgeable and informative. I would highly recommend him to anyone looking to get their roof replaced.

Branden & Joseph were at our home today they are very knowledgeable about roofing, windows & siding. These guys are the nicest, friendliest guys you will meet. They are respectful to your needs. Thank you both. My wife & I enjoyed our time with guys today.

My parents had their re-roofing contracted out to Champion Roofing by these overpriced clowns. The company broke a window, left materials on the roof, including an unopened package of shingles, bent a lawn ornament and left their drug paraphernalia in their driveway. My parents refused to sign the job completion paperwork until the job was actually complete and their window fixed. Upset by this, DaBella sent out one of their reps, showing up to their house in his $100k+ BMW and trying to convince to me sign the completion paperwork for them. When I refused, he then shows up at my dad's work to try and do the same.

The window was ultimately fixed by a third- party, but the roofing company tried to charge my parents $800 for 6 sheets of sheathing to cover their cost of fixing the window. I fixed their lawn ornament and also carried down the extra materials left on the roof. We still find nails in the grass and there are still old shingles on top of their patio cover that they never cleaned up. An absolute disgrace of a company that hires even more disgraceful contractors. It'd be 0 stars if it were possible.

Reply to the owner:

You would have been better off not responding rather than using those excuses. I'll be sure to secure my windows next time before roof work starts ‍♂️

And what's your definition of "temporarily" because those scraps in the picture are still there after a year and the package of shingles were up there for a month after the job was done.

I noticed no comment about overpricing materials to cover the cost of window damage or leaving Marijuana packaging in their driveway.

Harley and starry were amazing representives for Dabella! Worked so hard to get me numbers but my mom wasn’t ready! They did fantastic overall and fought so hard to get to where we were needing to be!

EDIT: 24 hours after my below review we had the sales team arrive. To make this short they were incredibly pushy, one was, would NOT take “give me some time to go through my finances” for an answer, wanted a yes and when told “no” tried to get you to say yes and sign a contract, would not leave until law enforcement was threatened, sat in vehicles in front of house and re-approached home, when they got no answer they went around house to back, LAW ENFORCEMENT CALLED AND PHOTOS GIVEN TO LAW ENFORCEMENT. In short be wary of the sales people, they are high pressure and pushy and target elderly in my opinion. Advised to contact business and have them trespassed by LEO, be careful if you’re older they will not give up until you’re under contract. Oh and they quoted $49,000 for 10 windows

I have NOT had work performed by this company I have only set up a no obligation consultation through one of the lead generators who walks around the neighborhood.

As she was almost ready to pass out from the heat we called Jaycee over and offered her a Gatorade. We spent almost an hour with her learning who she is what she does and what brought her to us, she DID NOT approach us we approached her, we asked for a lead to be generated she was non pressure just informative. If you have the chance too go through Daniella I highly HIGHLY recommend you speak to Jaycee she is amazing kind and courteous and could use the support, this girl will go places, love ya girl

Thank you, Brandon. You explained the windows very well, and the options for my project which made it easy for me to choose which project I will be going forward with. You listened to me and explained the technical things well so I could understand the answers.

Brandon and able were awesome they were very thorough and on point these guys were so helpful and answerd every question before it came to thought thanks guys

From start to finish, my experience with DeBella Roofing was nothing short of exceptional. Esau, the agent who helped write up the contract, was knowledgeable, transparent, and genuinely committed to making the process as smooth as possible. He took the time to understand my needs and worked with me to ensure both the pricing and the project timeline aligned perfectly with my budget and schedule.

Had a professional quote done by Jeremy. Products appear to be high quality and while I am still considering all possible options for window replacements I appreciate the good sales experience.

I must say what a killer job these guys did to my home. They went above and beyond with my new GAF roof and my new James Hardie fiber cement siding. I couldn’t be any happier and I highly recommend Dabella from the Tri Cities office and make sure to ask for Mike to help you with any new project you may have. I give you all 10 Stars ⭐️

Mike helped me out with a new shower and I can't be any happier, the install was amazing and I highly recommend Dabella for any shower, window and roof project you may have

Ben was very knowledgeable and able to answer all of my questions (and I had a lot of them). Looking forward to a new roof!!

Abel was amazing, very knowledgeable on the high-quality product DaBella offers. It was a no-brainer to pick this amazing company to put on a new beautiful roof! Thanks!

UPDATED REVIEW: I am leaving the original review above, but I want to update my review to reflect on my experience with DaBella.

As stated, the representative Abel was very friendly, knowledgeable, and informative. The product seemed very high quality, and the roofing system seemed excellent. However, I was required to give two reviews to receive the ‘lowest’ quote. That is not an honest way to get reviews. At the time, I did so because after starting my quote extremely high and dropping it to almost $17K less, I thought I was getting an excellent deal. However, as the representative knew, I had no prior experience with roofing contractors, companies, quotes, or products.

The sales pitch was long, and when I expressed multiple times that I was not comfortable moving forward today, the sales pitch continued, using very well-trained tactics in persuasion, including dropping the price. After signing the contract, the representative left, and I did more research into the company. The persuasive, must sign today, lowering the price sales tactic has been experienced by many people. However, I found those reviews on Reddit, not the mainstream sources that the representative stated I must post my review on.

I immediately regretted my decision and sent an email to the representative, enacting the notice of cancellation (not something they say you can do to cancel, but I wanted to cover all my bases). I faxed and mailed a certified letter terminating my contract. The next day, the representative returned (we had a prior appointment to finalize financing information) to follow up. He, again, was very friendly and wanted to know my take on the situation, and I made it very clear I was not proceeding. He listened and was receptive. He then let me know that the company would follow up with me to audit the situation, and I happily agreed to share my opinion on their sales tactics.

DaBella’s contractors and services may be exceptional. But they should let their product and “excellent’ quotes speak for themselves. They should encourage homeowners to seek other quotes (something I told the representative I planned on acquiring). I encourage all homeowners to research all companies doing work on their homes and get multiple quotes to compare prices and products. And I encourage DaBella to stop pressuring homeowners to sign that day, give their excellent presentation, show their top-quality product, give one quote, their best one, and then let the homeowner decide to proceed.

We had a leak in our roof, and Abel Garzon came by to take a look and give us a quote. He was super nice, respectful, and helpful. He did his best to get us the best deal he could. Abel gave us a lot of clear and knowledgeable information about our roof, and he showed us a lot of options on what we could have. Unfortunately, we didn't end up taking the deal because we had a prior agreement with another contractor. However, he gave us such a great experience, that we are planning to contact DaBella with our next project!

Jose Vallejo had extremely great customer service when presenting to me what Dabella could do for me. I have been searching for fair prices on new roofing and windows and he was able to break it down for me. When I decide to move forward with my home repairs I will be calling on Jose to help me.

I had the pleasure of working with Garrett. He was very professional and approachable. He listened to all of my concerns.

Joey and Ben were pretty great, have personally witnessed a few demonstrations and negotiations in my life, and this one was pretty smooth. We haven't seen the end results, however off to a flying start

I had Benjamin come by to run me through different window options, he was very knowledgable and helped me out a ton

We would like to say that it has been a pleasure working with Ben C. His professionalism and ability to answer all our questions without hesitation due to his product knowledge was amazing. We look forward to working with Ben again when we are ready to move on our roof. Thank you Ben, we look forward to seeing you through our siding project! Pictures to come later :)

I wanted to thank Dabella for sending over a really knowledgeable window Rep to help us with getting our new Glasswing windows. Mike was professional and we couldn't be any happier. Thank you

Brandon Morales and Yessenia ayala came out and did a reallt great job on showing us the differnt options for our roof filled us in on what was going on with our roof if yohr looking for a roof replacement Dabella is the way to go .

Trenton Canoy, approached me and my son with of the roofing and show us examples of the material are going to be used to fix it. He is very educated and respectful person. DaBella has an excellent human being working with them!

Hi there folks!!!! My name is Cathy, Just to start, Jake Sessler was our representative, he was young , but his
Knowledge was my main concern. I was very impressed! The professionalism that he brought to the table was SpotOn! The company will work with you financially, remember you get what you pay!, The quality you will be getting is what sold my husband and I, We recommend Highly, , Sincerely Cathy B

We have had the pleasure of recently meeting with Jake from dabella roofing, highly educated in the roofing industry, honest and right to the point, there materials for re-roofing are absolutely the top of the line of quality, Jake has been working with us to meet our financial needs, He's gone beyond and above to help us get our room financed. The ventilation system they install on your roof is just a must for new homes, and old, if it's quality and professionalism you want then this is the company to go to for your next roof and your last roof. It's been nothing but a pleasure doing business with them. We appreciate everything you've done. Thank you Debella sincerely, Mr. And Mrs. Booth.

Joseph was so friendly and knowledgeable about this whole process. It was like talking to a friend. He was clear and concise without being pushy. Loved working with him and highly recommend him.

Brandon did very well on the whole presentation. I just could not fit it into the present budget without shattering it.

Brandon Morales (Sales Representative)
Was absolutely amazing in explaining the services DABELLA, offers.
Many options plans, for purchasing a high quality windows with Life Time Warranty.
DABBLA… Know you have an excellent sales representative working for your company. He made me and my wife feel confident in purchasing your product with incredible trust.
Thank you

Hola estamos muy agradecidos con José Vallejo por su ayuda su tiempo y amabilidad en este proyecto de nuestras ventanas para nuestro hogar

Martin Brown, came out and checked some items that need fixing on my house. He gave me a comprehensive review of what he found and the options for fixing, including pros and cons of certain options for my environment.

Excited to see the transformation.

Lucas Alvarado, Garrett jones, and Christian Humphrey for getting me the great shower. These people are very professional gave me a great deal on project I will love.

Jose’s was very patient and understanding to my family’s circumstances. Got us one of the best deals and helped make our house feel closer to a home.

Garrett went out of his way. To come into my home to move things out of the way. To have windows put in.

Michael and Trenton came to my house and helped me buy more windows for my home to complete our original purchase. I'm really pleased with our windows and I can't wait for the other ones to be installed. Thanks guys

Jake was extremely professional! He was straight forward with very competitive pricing, great product and warranty!! I won't have any concerns about roofing for my lifetime.!!

My wife and I called DaBella for an estimate because DaBella replaced her father’s roofing in 2024. Joseph L. and Jake S. came out the next day. DaBella’s pricing is very high but with the training the installers have to go through the products shown that were available appears to be good quality and the warranty we agreed to have our House projects installed by DaBella’s Contractors which will include Roofing, Siding, Windows and Gutters.
We picked colors and styles that were shown in the presentation. Was disappointed we had to change some colors and styles but that wasn’t a game changer.
Joseph and Jake were knowledgeable of the products they were selling, would have liked all examples of what they sale shown not just top of the line examples. Example as mentioned above my wife’s father had roofing done and that presentation had a display of the shingles you could feel the product not just see it in a picture.
Apparently the company had a software update that they struggled with inputting data. If they are to use their phones WiFi DeBella’s should improve the hotspot to be more robust, there was time spent waiting on the software to bring forward what we needed to see. It was impressive though to see our house in 3d.
I know kids aren’t used to writing on paper these days but their customers most likely are elderly and would expect cleaner handwriting Jake should work on that and dress like he a professional. Both could use some math skills or improve the software to do math for them.

Mike was excellent and I can't wait for new roof to be installed. I really like how Dabella offers the GAF full roofing system

Got a quote today to weight options on seven windows. Creete was very informative, helpful, and willing to answer any and all questions. The presentation was very informative, and covered many areas I didn't previously consider. Their willingness to assist in financial options was very helpful as well

Jake did a hell of a job on getting me a good deal on the roof
really nice boy .Wish him the best and I hope I get a great job. He needs a promotion

I’m so excited for my new shower system, Michael really helped me make the right decision. The product and warranties are amazing and I can’t wait to use my new walk in shower

This window company will not honor their warranty. They sell faulty windows and will completely ignore you. I am in the process of suing this company for 13 faulty windows, which have mold on every window seals gone on windows, and completely bad workmanship.i have also consulted with Better Business Bureau.also my daughter had windows fitted that now will not lock. Total cost of all our windows is $26’000.i have pics of the mold, and also the windows with the seals gone anyone would like to see them. I have them.now this company are saying the mold is there as we don’t have roof vents,we never had mold with the old windows.what a dam joke.it took me 3 years to get any help from these people,and then they said it was not there windows,it was because we need roof vents,these people are rip offs,and I have 3 people from this company who will make statements from the Spokane office saying how they cut corners,and how they fob people off,these people have left dabella now,I also have 50 other people who have complaints ,we are starting a you tube channel shortly,and we will also all be starting a court case,don’t let these people rip you off,outside windows are just as bad when they are done,hear is a pic of one of mine,

Updated
Unfortunately I have absolutely nothing positive to say about Debella, at this point
I do believe I truly gave them multiple opportunities to turn a bad situation around, which included paying 30000 plus for a new roof.
Subcontractor and crew did not work work on an extremely professional level nor did their work show any clear signs of Certified experience. They also showed up for 1st day of work days ahead of the time frame I had scheduled, creating more problems and scheduling conflicts for me and my family and other work that was being done at my home at the time.
After my experience I had gone through reading multiple reviews from others, it seems the level of customer service and professionalism others appeared to some degree that it is reserved for a particular income class and or home value, my opinion anyhow.
Being a retired vet and in a middle class residence in need of updating and repairs trying to accomplish them on an extremely strict budget is not easy.
So it felt as if the quality of work and customer service that were given after they had been paid was almost non-existent.

As it was probably a parent that I would not continue receiving services from them and replacing windows and or siding in a nutshell does job was done have hazard me the customer service was locking I was bombarded with a contract to sign after asking it's not be done that's a good day due to having other obligations but they showed up at the contract anyhow giving me very little time to look it over and ask any kind of questions and felt pressured to sign when I should have been given time to go over it not rush to do so and my schedule in previous obligation should have been respected having the contract signed reschedule so I could have family or someone else there to help go through it with me. I felt like I was dealing with car salesman constantly pushing pushing pushing not able to do my due diligence and to look into other estimates and what the average cost really should be which doing so after the facts I found that I paid two times or more the average cost for this area and that's not even taking into consideration the questionable work that was done.
Afterwards I tried to contact supervisors managers higher up customer service representatives to address all of these issues after a fair amount of time and having to put in way too much work to get a hold of someone someone showed up to discuss my concerns acting as if they were interested in correcting the situation and before long that as well turned into just getting the runaround I never hearing from anyone again after that.

What's the most frustrating part after all of that and accepting it for what it is at this point more than a couple times a month the salesman from dibella still shows up at my door trying to sell me a roof siding or Windows and explaining my previous encounters with the company to the salesperson who of course I had nothing to do with any of the issues but you would think that they would put a note in the system to stop coming by this address at this point so their constantly revolving sells persons wouldn't have to listen to my experience with the Bella over and over each time they came.
So if you have a fairly high stable income and/or your property value is somewhere over at least a half a mil they might do some good work for you and provide you with some reputable customer service if not my suggestion would be-
Do your homework get some other estimates
Definitely read the contracts word for word
Be prepared to accept price quote and final product other than what you most likely are expecting.
Best of luck

Hay Jake from Dabella came out and gave us an estimate for siding. He was very knowledgeable about the products in the company he had great customer service Dabella is a great American made company.