AutoZone Auto Parts - Ephrata, WA

Today I remembered I could go to AutoZone here in Ephrata and get my BATTERY Tested. I walked in Store a man said " What do you need?" I told him, he looked around and said,
" THAT system is not working. Go across street to O'Reilly's THEY have Tester." Frankly I was Stunned. He's NOT going to help me. I DID go to O'Reilly's TREATED ME LIKE I WAS IMPORTANT CUSTOMER. AUTOZONE, EPHRATA IS AS TERRIBLE AS THE REVIEWS STATE.

Ordered fuel filters for my 2010 F350. Was told they would be in by 2 o’clock and they would give me a call. 230 still hadn’t gotten a call back called in. They said the order was never made or the hub messed it up. Went ahead and ordered it again said it would be there by five and they would call. Never got a call so called this morning. There was never an order made for those fuel filters. I put my mechanic off two times and has now cost him and myself money. Unbelievable , the inability for so many people to do their jobs. I will not go to AutoZone again. I would recommend that nobody else does. O’Reilly’s is across the street and has far better service.

My husband and I had pre-ordered a caliper for my car. We received a phone call yesterday saying that our part was there, it was already pre-paid. we would either need to come pick up the part or come in and get a refund before they can send it back. Which my husband told them he would be coming in We called today to let them know we were coming up to pick up our part. However, they said they already refunded someone which would have been a random person and they said the system says the parts there however they can’t find our part. They are not willing to fix it or make it right. I will be going in again today. This was over $100 part. This is ridiculous. This type of thing should not be happening.

There needs to be better communication between management and employees. I had Called ahead of time at 7:45pm to confirm a part for my Honda. When I called I informed the associate that I was Driving in from Moses as the part was unavailable in the nearby stores, and it was emergent that I get that part as my car COULD NOT RUN without it. The associate asked for an estimated time of my arrival, and I inquired if 8-8:02 at the latest would be okay. I apologized For being there so close to closing. The associate reassured me that it was not an issue, so I made The drive only to be confronted with locked doors and a manger trying to hide behind some signs when I wasn’t Leaving because I called Ahead. The manager, Anthony Patch, came out of hiding and started with the excuses that the tills were already closed. I explained That I called ahead and that I was Okayed to make the transaction by an employee. Anthony stated “next time ask for a manager.” THAT. IS. NOT. OKAY. If an employee is unsure about something it needs to addressed. AND it’s not the job of the customer to specifically ask for a manger because is it unnecessary. I am FUMING because now I do Not have a mode of transportation. I will Be taking my business to oreillys from now on.

Very frustrated, the last 3 times we be called I have been placed on hold for over 5 minutes and had to call back. I’m now calling O’Reilly’s and will take my business there since you don’t seem to have adequate staff to serve your customers. I spend a lot of money at Autozone and unfortunately have been forced to take my business elsewhere.

Anthony is the man. Been there numerous times and every time he goes above and beyond to help. You need anything, go see him and you won’t leave disappointed.

I give Ephrata Auto Zone 12 out of 5 stars.
My headlights burned out and the counter guy explained the differences between headlights and then offered to install them.
I just had back surgery and this was a godsend for me.
Kudos to this young man and to the manager who hires and promotes the best customer service out there. Where others might try to be the best these guys excel at it.

All but 2 members of staff have tested positive for covid 19 as of August 27. District management refuses to shut down the store and is going to bring in more staff from other areas, who will likely also contract covid-19 and bring it back to local locations like Quincy and Moses. Other employees and customers are actively being exposed to covid

PLEASE avoid if you are immunocompromised or otherwise do not want covid. Avoid other locations as well, and make sure to wear a mask. If you've been to this location recently, consider getting yourself tested and watch your health closely.

Okay customer service, general selection okay, prices are alright... Didn't have anything to get hard water of my windshield which seems weird to me.

I think that it is awesome there are females working a parts counter, but they need to be taught! Staff very unprofessional tteat their customers like they are stupid for asking questions about your vehicle!!! Orielies is the better store, better staff, and believe it or not they have a little better pricing.

Went to get a simple part, body panel clips. The guy at the counter couldn't be bothered to look up the part or show me where to look in the aisle. While I was wasting time looking in the wrong place, I got to overhear him and the lady employee loudly cussing and complaining about another customer as well as arguing with someone over the phone. I ended up buying the wrong part, took it back inside to try to find the correct part then forgot to return it when I ran out of time and left the store. I called to try to explain the situation and kept getting talked over instead of them trying to understand what happened. Never going back.

Laverda nos sentimos tan bien porque las personas son tan amables y muy serviciales super recomendado visitenlo deverda las personas que trabajan aquí son muy amables

I asked if they would test my car to see why it was making such a noise, and they did. But, because my car didn't have the 'check engine light on, they couldn't get a reading.
Another time I stopped at an Auto Zone when my 'check engine light' was on and the reading was very thorough.
I was impressed.

Anna is amazing! I prefer to have her help me because she is very concerned about what her customers are saying. I give her a thousand for her hard work.

They always have what I need, if it's not in stock they can order it up and it's there early the next day.