- 616 E 5th St, Marysville, OH 43040
- Industrial Roofing
- Financing Available
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered
About the Business
What people say about “AutoZone Auto Parts”?
Customer feedback regarding this AutoZone location is mixed, with a significant number of reviews highlighting exceptional service, knowledgeable staff, and a welcoming atmosphere. Many customers praised the helpfulness of employees like James and Coby, who provided assistance with various automotive needs, creating pleasant shopping experiences. However, there are notable complaints regarding poor customer service experiences, particularly concerning warranty exchanges and unprofessional behavior from staff. Communication issues, such as unfulfilled orders and inadequate responses to inquiries, have also been reported, leading to frustration among some customers.
What Users Like The Most
- Everything is so organized, you also find everything you need, and the staff is also excellent.
- James A was very informative and helpful during my process of buying new brakes and rotors.
- Outstanding customer service! It's all well and good that just about anything I need is available here, but it's the employees that make Marysville AutoZone awesome.
- I was very impressed. Big shout out to James. He helped narrow down issues with my battery and airflow sensor.
- The older man that helped me with a new battery was awesome! Excellent customer service and very knowledgeable.
What Users Like The Least
- They tell you they will call you to confirm parts and don't call.
- He spoke to her like she was a second-class citizen, mumbling under his breath as he walked away.
Recommended Reviews
purchased a battery in 2024 that comes with a three year warranty used in my truck and then a couple weeks ago. It died therefore we took the battery back into AutoZone to have the warranty exchange and we were given a battery March 2023 which now a week and a half later is dead and needs to be exchanged, keep in mind. This is older than the original battery that I purchased upon taking the battery inside the customer service rep at the counter said there’s nothing you could do about it however they should not be handing out batteries older than the current one that was purchased and apologize that that happened after stating over and over again there’s nothing they can do about it. have called and spoken with numerous different people at this location claiming they’re sorry about their mess up, however refused to give a new battery or any sort of money off of a new battery and want to charge us full price and have no intentions on helping us on their mistake and their fault. 0/10 customer service, terrible customer etiquette from Dan & Manager. no compassion or care in the world especially talking to me like I’m a woman and I don’t know what I’m talking about and passing me off to numerous different people behind the counter to simply just tell me no and they’re not going to help. Corporate has been called.
I love this store!! When I walk in, I feel like a kid in a toy store… Everything is so organized, you also find everything you need, and the staff is also excellent… Congratulations!!!
James A was very informative and helpful during my process of buying new breaks and rotors, overall very pleasant interaction and professional!
Company Locations
Branch Offices
- 616 E 5th St, Marysville, OH 43040
- Industrial Roofing
- Financing Available
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered