Westlake Ace Hardware - Washington, MO
- 810 Country Corners Shop Center, Washington, MO 63090
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
About the Business
What people say about “Westlake Ace Hardware”?
{
"summary": "Customer feedback is mixed regarding the store experience at Ace. Many reviews highlight the cleanliness, organization, and helpfulness of the staff, contributing to a positive shopping atmosphere. However, several customers express frustration with inconsistent service, particularly in finding assistance and issues with pricing discrepancies. Communication appears to be a recurring concern, especially when staff deny past services like key cutting. Overall, while some customers appreciate the selection and staff, others face challenges that affect their likelihood of returning.",
"liked": [
"I work on various home projects and automotive projects. Ace has never let me down especially with their enormous selection of nuts, bolts, washers...",
"The store is very nice, and clean, everything is in order, and where it is supposed to be, it's easy to find things.",
"Very clean and organized store. They had some pretty good after Christmas clearance items.",
"Knowledgeable and helpful staff that won't take 15 minutes to find.",
"The staff is always very friendly and helpful and that's why I've shopped there for over 25 years."
],
"disliked": [
"I was told no and that they have never done that; I repeated that I had definitely gotten keys cut here before...",
"Tried to find and get help... could find no help!!! This happened 3 different times.",
"When I took it up to check out they said $20. I told the checkout girl it was marked $
Recommended Reviews
Frequent shopper here at Ace. Supporter of local businesses. I work on various home projects and automotive projects. Ace has never let me down especially with their enormous selection of nuts, bolts, washers, spacers and various other fasteners and hardware for just about any project you come across. Staff is friendly and very helpful. If you choose Ace first, it's the only stop you'll need to make.
I used to come here to get keys cut. Today I was told no and that they have never done that; I repeated that I had definitely gotten keys cut here before, multiple times, and the employee told me there’s no way that happened and that I was wrong. Won’t be returning.
I like Ace. This particular one isn't my favorite. We went in the other day looking for something plumbing related and struggled to find the part for 15 min. Didn't see an employee walking around. We eventually gave up on the part but I did snag a shotgun plunger
137 locals recently requested a quote
Company Locations
Head Office
Branch Offices
- 810 Country Corners Shop Center, Washington, MO 63090
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
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