I know we all have people ringing our doorbells after a storm. I ignored a company until that company installed my neighbor’s roof. Since our roof is old, I allowed one of those other companies that knocked on my door to inspect my roof. I was told they did not find any issues. Then we had some more bad weather, the windstorm on 3/3/2023 that was considered a catastrophic event, and my neighbor had told me they believed they had some shingles from my roof in their yard/pool. I called a company for a free estimate. They found a few things and quoted me $1,500 to make some minor repairs but did not see the shingles missing.
My neighbor was having their roof installed and they asked if I wanted their company to look at it. I hesitantly agreed only because I already had two roofing companies look at my roof in the last few months. Brendan and Eric inspected my roof. After about 30-45 minutes of inspection, they stated a claim would be warranted should I want to do that. I asked what was the chance that a claim would be successful, and Brendan stated 95%. That caused me to pause only because I was wondering if they were just saying that as I had already had two other companies inspect the roof and say there was not enough for a claim, and he is saying 95% the insurance would cover a new roof.
Brendan stood by as I made the claim to my insurance company, answering any questions that might be asked that I might not know. The adjuster was assigned and came out a few days later. Brendan and Eric met the adjuster and walked the adjuster through what they had found. By the end of the inspection, the adjuster told me the roof was bad and that he would be writing it up for a new roof because of the identified wind and hail damage.
I will tell you from experience; it really matters the knowledge of the person doing the inspection. I had two companies climb on the roof and tell me that it was fine, no major issues. Brendan and Eric inspected it and found several major issues and the adjuster fully agreed with their assessment. There was no fight from the insurance company.
After going through the process with the insurance, I sent Brendan the breakdown of what the insurance would cover. After that we scheduled the design meeting. He and Eric provided samples, we talked about a few possible upgrades, etc. We worked out the roof design and I was able to get the new roof and only ended up paying my deductible. Literally two days later they showed up to start the roof, but it was going to rain so it got pushed back a day.
Eric was handling another job and was not available, but Brendan was onsite through a majority of the project and was always available for any questions I had. If he had to go inspect another project, he would come back often and he would come back at any point if I had and issue and resolve it in person (there were no real issues). He immediately addressed any of my concerns and made sure that things were moving along, they were done correctly and that I was satisfied. When the roof was done Brendan made sure that is looked like they were never there. In looking over the roof a very small detail caught my eye. All of the pipes (not sure what they are called) as well as the vent had been painted to blend in with the roof. They wait until you select your shingle and then paint the pipes and vents to match. This made my roof look so much nicer as there weren’t these white pipes coming out of my roof any longer.
I will close by saying that our area was considered a catastrophe area after the 3/3/2203 windstorm that came through. If you think you might have any damage from that storm or a previous one and even if you already had someone inspect your roof and not find any damage, call Brendan and Eric and let them look at your roof. I found them to be knowledgeable, detailed, customer service driven and punctual.
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