We are Matthew and Stacey McPeek, and we live in Danville. About 2 months ago during those bad storms we saw our roof was leaking inside on the ceiling. I don't know any roofers but I know a lot of people that know a lot of people so I started asking around. Bone-Dry seemed to have a very good reputation. I scheduled an appointment to have a salesman come out. John Borowy came out and was very professional and obviously very competent. I showed him my concern and he spent about a half an hour in my attic and then on top of my roof. He shot video and photographs and then surprised me. He said my problem was not a bad roof, but a rotten B-vent/flue, and that they could do the repairs without having to give me a new roof. I was amazed. He didn't care about the money, just my problem. After asking several questions I wanted him to give me a price on full replacement with sheathing since I know that we are just a few years away from having to probably replace the roof anyway. He gave me an estimate with replacing the sheathing, all of the vents, and using Owens Corning shingles. It was a very reasonable price.
Their crew came out and got right to work. You could tell they knew what they were doing because they had all the proper equipment, laid down all the tarps over our AC and bushes, and every person knew their job. Bone Dry had a foreman on site all day by the name of Casey that would send me photographs and video throughout the day of their progress since I was at work. Austin was the specialist technician that replaced all of the vents and couldn't be happier with his professionalism as well. Crawled through my attic double-checking that all of the vents and all of the exhaust stuff was correctly breathing and exhausting like it should. The roof looked great, and you can tell everybody in this company knows how to do their job correctly.
Here is the best part. I did notice when I got home there were a couple of pieces of drip edge that didn't seem to line up very well. I let both John and Casey know I wanted someone to look at it, and less than 24 hours later, Andrew, who is the assistant General Manager of the company, was at my place to address my concern. He actually showed me that the problem wasn't the roof or anything they had done, but a gutter board that had warped and was the reason things weren't lining up. Since they weren't responsible and it was nothing having anything to do with what they did, I asked if I could pay them to fix the problem and Andrew simply looked up at the gutter board and told me they would go ahead and take care of it for free. I couldn't believe it. All he wanted was a happy customer that was happy with the job they did.
A roof is a scary thing. There are a lot of fly-by-night companies and it will cost you thousands in damages and thousands in re-repair if you get a bad company doing a bad job. I could not be happier with all levels of Bone Dry. The estimate, the sales, the scheduling, the well-oiled machine of a crew that they sent, and then the follow-up with amazing customer service. You got to get a company that's going to do you right when it comes to a roof. And I would not hesitate to recommend or use Bone Dry again in the future!
Matthew McPeek.