AutoZone Auto Parts - Fernley, NV

I appreciate the quick, friendly service. I went in to have the battery in my key fob changed. I was met by an employee who helped me with ease. - Regina

The older guy that was working today right when it open was beyond rude. Refused to do his job. I’ve purchased here for 4yrs and never had an issue. Same info I provided him about my car is what I’ve given others at same store and they had the knowledge to help. Not sure if auto parts should be his career. I’ll give my business to O’Reilly as I was able to get what I needed without an issue

Workers on night shift are not happy workers I go in asking for help first worker just stared at me and says he’s busy,no greeting or anything. Second worker comes in tried to help but did not want too instead they both proceed to tell me to just make the purchase and come back tomorrow and return it and then proceed to argue with me and cuss me out would not return at night at least

I like the people working at Auto Zone. They almost always get the parts I need, and give us veterans a 10% discount. Can't beat that.

Helpful staff! Had an emergency right before closing time. Employees took their time to help me anyway. I’m sure they wanted to close up but you’d never have known it.

Well, unsure entirely why it changed, but first they stopped price matching against online retailers, which I understand. Was told then, whoever they price match has to have a store front, meaning a place you physically can go in to buy things. Today, they said they no longer price match Walmart, now only other auto competitors (Napa, O'Reilly, etc). It changed "three months ago because Walmart is too cheap," cashier said "well go to Walmart then." Offered a 10% courtesy discount which was nice, but I receive one already as a veteran.

Went to O'Reilly, they priced matched Walmart on oil and filters no problem, said they would price match Summit as well, did my military discount and out the door I went.

Sorry AutoZone, been going there for 20 years but O'Reilly is where I go now.

My car broke down right outside of this AutoZone. Everyone inside was incredibly helpful and willing to spend the time to walk me through diagnosis, repair, and get me back on the road. It would've taken me far longer to gain my bearings and figure out what to do as I'm not from the area. Thanks again!

Melissa has always been very helpful when I come in and very precessional and knowledgeable. She is a vital part of your team and should be recognized for her hard work.

I am a person that totally believes in leaving feed back for the better of our local business, Good or Bad.

So here we go, as I stated I support local businesses in our quite town and AutoZone is a major one due to our farm requires many different oils and parts.

Sometimes, or most of the times it is not that easy to find the parts that are needed.

This is when Chris comes into the picture. She always has a greeting for people that eases the dreaded and stressful time of repairing your vehicle, truck or what ever you drive.

Chris, has always given an undivided attention to every customer and they (the customer's) feel like they are the only one in the store and all of the attention is on them. (very unusual for a person to posses this quality.

In closing, please reward her with a mid engine Corvette (she picks the color) also a trip to the island of her liking (at least 3-weeks) or a very big shout out for her excellence and professionalism that Chris displays everyday.

Thank you and keep up what you do to keep our farm moooing.

I purchased transmission fluid, my son and I couldn't find to fill tank. I went in asked for help, it wasn't busy. The guy said, I'll be out . He never came out, so we left. I've always gone to O'Reilly's, but my son says Autozone. I'm not going to Autozone any more, you get better customer service at O'Reilly's

The service at this store was top tier. The guys at the counter were knowledgeable and delightful. They had exactly what I needed when I needed it at 8:45 pm on a Sunday! Not going anywhere else when I need some auto parts. They go above and beyond any other auto parts store! Love this store. Highly recommend.

Love all the Auto Zone's I have ever been too!!! They really get great employees and I love everything about what they do!!! I won't go anywhere else!!!

It is Patricia Simpson writing a review for store manager @ 3742 he
helped get car unstuck in four wheel drive. He looked it up online showed another man that was helping me as well. Thanks to them both. Patricia Simpson

Love this and all my stores! Northern Nevada Hub driver so I just deliver the parts between stores but we all do our best.

Kris was fantastic after all the trouble with my packages she managed to fix everything timely and professionally will be back to see her again thank you Kris!!

The crew here is always helpful and courteous, and I really appreciated Mario's help with swapping our battery, on a very cold night.

Stopped in to get a few things and before I knew I had my hands full. Mario, one of the employees ran up to me with a basket without me even asking. It's pretty rare to see customer service as good as this at any auto parts store, especially a big chain. But Mario was spot on. I also saw him interacting with other customers and he did a great job.

If the management keeps hiring people like Mario, it can only raise the bar for customer service in general. Well done! I'll definitely be back.

Service was great. I went in to purchase a battery for my jeep and pickup supplies to change my oil. Tim did a great job finding me the right one, he installed it quick and fixed my error codes. Much appreciated..
Mario assisted me in finding the right filter and was pleasant to talk to.
Overall excellent and friendly customer service. They were both glad to help me and it really made this visit quick and simple. Always a pleasure doing business with this store and their team…

Kris in wholesale parts is one of the most knowledgeable kind and caring employees that AutoZone has she deserves the best because she is extremely helpful and goes the extra mile every time

I've been shopping at AutoZone for many years. They're professional and know their stuff! I will continue to patronize their establishment...

Usually have, or can order basic parts. Helpful, can read code if check engine light is on. Can test batteries and alternators.

Tim, CJ and Gordon where so great. These folks went above and beyond to help me. I blew a differential seal and they had the parts and ordered parts and had them the next day so I could get back on the road. If I’m ever going n Fernley again and need something I won’t think twice about where I’m going for help. There help, kindness and customer was top notch.

My go to parts store in fernley. The guys and gals that work in there are just good people , laid back . I like it

This Autozone is really the best! The employees are ALWAYS super helpful and you always feel cared for. I just know when I walk in there, everything's going to be ok. Thank you all for the amazing job you do! : )

Tim s. Went above and beyond. Helped me out on a tricky instillation. Consummate professionals I. Fernley! Thanks for taking your job serious and being a true customer service provider. It seems like customer service has taken a nose dive post Covid… so thank you again for your professionalism!

Came here to check on battery after I had to get a jump start at the hospital after my and wife delivered our baby .Got my battery lchecked by Tim and it was no good but He was extremely helpful and friendly he swapped it out for me in just a few minutes for a new one and also tested my alternator also and it was good . Will def be coming back here for any future car necesites. Thanks again Tim

Had to get a new battery for my wife's buick enclave. The battery was a pain to remove as it has a fuse box mounted and clipped onto it. Tim and estabon went above and beyond in helping me pull out the old battery and install the new one. Great customer service, much appreciated.

Went in to see why my check engine light is on, both Howard and Robert helped me and they both were extremely helpful and very nice!

Excellent service. I got the wrong wipers didn't realize it until I got home. Came back two days later, the young man got me thr correct ones and installed them for me. Thank you.