Aubuchon Ace Hardware - Rutland, VT

Customer service is top notch. The staff is very helpful. I’m handicapped, they go out of their way to be helpful and I appreciate it!!

Great products with local knowledgeable staff. Plus, there's a car you can pet which makes the shopping experience 10x better!

Super helpful people. They are now owned by Aubuchon and the changes are dramatic already in a positive way. Look forward to seeing any changes but hope the staff stays as they are excellent.

Staff was friendly and the store was well organized. Glad they had what I was looking for in the gardening section.

It's ace hardware. I don't think I've ever been into one that I wasn't helped instantly this location was no different. Went in for some bird seed and deicer was helped find both. Thanks for being a great neighborhood hardware store

You'll pay a little more than home Depot up the road but the small town feel is nice when you want to keep it simple. Only real complaint I have is that the Ace website doesn't align with what's in stock at the store. It says something isn't in stock and it is. Or vice versa. Annoying.

Went in to find a specific nut for a key switch a lady named Tara went out of her way to help me I drive from Brandon to go here awesome customer service

I was here yesterday to buy a plunger. I'm here today because a Google search told me they had glass prep bowls I was looking for. Amongst all the usual, paint, plumbing, salt, tools, and key machines I found center aisles just chocked full of cards and ornaments, and the toys and puzzles a plenty! (Pictured) it's a hidden oasis!

Such great, friendly, helpful staff! They alerted me to a sale, and helped make sure I got the sale price. Above and beyond. Thank you.

I love going here. There is always someone available to help you find what you need and they are always very friendly. I also really like their selection of greeting cards.

Samantha and Tara were phenomenal. They were super helpful and went above and beyond to help me find the right J pipe for underneath my kitchen sink.

Like the home town feel shopping here,not like the big box stores even if they can't compete price wise, it's not over priced by much if at all

As a frequent customer I noticed that the Rutland Ace Hardware is undergoing a renovation/reorganization; July/August 2022. Former employees not to be seen. New staff; although helpful seem to be a bit overwhelmed. A lone cashier was on the phone with a customer as I approached to cash out. Had to wait for about 5 minutes. Upon hangup another call came in and was passed off to another employee so the cashier could cash me out. My purchase today was just a can of acetone, which an employee help me locate quickly. Unique items, such as specific fasteners (nuts/bolts/screws); not so much. Curious as to what happened here. I understand a reorganization; although I am concerned about the former friendly employees.

Easier to get in and out of than the larger hardware stores with a better selection of fasteners. Staff is friendly and helpful.

Fantastic service, echoed by the cashier who helped me replace my car key battery. “We aren’t called the helpful place for no reason”

I phoned Noble Ace hardware in Rutland,VT on June 29,2022 and spoke with Heather. I told her I was looking for oil based stain that we had purchased there 4 years earlier. I gave her the information from our remaining can. She informed me that the neutral base # has changed so we should bring our can with us so we could match it perfectly. I ordered it that same day as they only had 4 gallons. We drove 2+ hours to Rutland from New York. When we arrived on July 1st. Molly had us pick out a color from the chart so she could mix it for us. Never asking to open our can to match it. After the 4 gallons were finished she told us it wasn’t the same as we had it is an oil modified stain now. My husband asked is it water clean-up, she said yes and he said we could have purchased it 2 miles from our home in NY!
As we drove home the 2+ hours we felt duped and worried that this stain would not cover/work on our decks that have the oil based. What bothers us the most is that we feel totally misled as I clearly stated on the phone what I wanted to purchase all she had to tell me was they don’t carry that anymore.
Sam, the manager of the Rutland Ace, reached out to me and totally understood how our above dilemma occurred. She has instructed all inquiries about oil stain to state that it can no longer be purchased in Vermont. She offered us two ways to return our 4 gallons, neither of which requires a 2+ hour drive to Vermont.
We will try what we purchased on our steps to see if it works over oil stain. If so we will keep what we purchased, if not we will return the other 3.
Our rating, because of Sam’s customer service, went from 1 star to 4 stars!

I have a blast shopping at 5his store. They have so many things that I like, right down to My favorite pretzels. Great Store!!

My rating is directly solely towards whoever thought it would be a good idea to eliminate most of their best staff and replace them with younger people who have already quit after a month of being there. One thing that seperated ace from home depot was it's outstanding staff. I knew I could go in or call and someone I knew would have an answer for me. Management has since eliminated a large number of their top employees for some unknown reason. I've seen a few people that have only worked there for a couple months leave. Many of the newer staff members clearly aren't as knowledgeable either. They're still nice etc and I have nothing against them at all. But eliminating most of your seasoned and best staff was downright stupid