Aubuchon Ace Hardware - Stafford Springs, CT

Always lovely customer service here and a clean and well stocked store. I went in to get the battery on my car’s key fob replaced and Bethany and Finn both went out of their way to help me! I had no idea how to open my key fob or what battery I needed. Not only did they find the correct battery, they even took out the old one for me and installed the new one. They were super nice and went above and beyond for me. I’m not sure what they get paid, but it definitely should be more for their knowledge and expertise.

Although the order hadn’t been processed yet the associate directed me where to park and loaded my car right up. Very easy! And I got a discount for using the order for the first time.

Ordered a bathroom item Sunday. The website said it should be available around 15 minutes, but not to go to the store until receiving an email. After some time I called the store, and no one answered. Called multiple times, no answer. The next day, no email was received. Called again multiple times. No answer. Finally went to the store. No one had filled the order. The counter person pulled up the order and after 15 minutes, gave me the part. No apology, just there you are. In store shopping has always been great. Never ordering online from the Stafford Springs store again. Why can't someone answer the phone?

I went into the store today unaware that a massive redesign was in progress. I could not find anything I wanted, nor could the young man who tried to help me. One item in particular I was told was temporarily put away and could not be brought out for sale. WHY NOT CLOSE THE STORE TEMPORARILY UNTIL THE REMODEL WAS FINISHED??? I found my items at a competitor down the street and had a $2.00 reward off of my total as well. Will be avoiding this store for a while.

Well stocked hardware store. Has the basics. Priced on the higher side, but it’s better than to drive out of town to Home Depot. Seeing Oliver the cat is always nice. Leashed dogs welcome, workers always friendly.

Absolutely love this store ! Stafford springs and Oscar and devan and Sam and all the crew is great! From the lady w the cane

I ordered online with 'ship to store'. My order came in fast & because I couldn't get there right away, they held it for a week. Service in the store was great. One thing to note, though, is that as of 8/4/23, Google still finds their old address in the Big Y plaza. I'd suggest calling ahead for their new address.

I really wanted to like this store since I always try to shop local, but every time I shop here whatever I need is out of stock, even though it says "In stock" on the web site. Next time, I'll just go to a big box store or shop online.

Needed a key cut...not listed in the book...Mike checked key blanks and found one that was close...it worked perfectly !!

I'm new in town and I needed to find some special hardware bolts for my round dining table Marchella, the 12 factory hardware bolts and parts got lost but I stopped and found the hardware parts (not the originals) but were able to fit the length and size of the original bolts that I needed. It save me an argument and explanation with my wife, saved my a research online, possible Amazon or Specialty hardware store order or a long drive to Enfield or Manchester's bigger stores. Thanks Aubuchon for being so close, so local and so thoughtful with what We, the Costumers need.

We had a duplicate key made and the store clerk was very efficient and the new key works fine. Good job!

The associates at the Stafford location are friendly and knowledgeable. The store is clean and well stocked. I come here to shop whenever possible.

The clerks working there are always helpful, courteous and very knowledgeable. I have never gone in there without being greeted with a smile and asked if I need assistance. They even can identify what I need and even produce it. They are fantastic!

Very helpful and knowledgeable. Needed a screen replaced and he did it right there while we waited. They always know what you are looking for

Great young man named Mike helped me in the paint dept. Very polite and reacts pleasantly with customers. He made my experience very delightful.

Customer Service was great, they had what I needed and I was in and out very fast. Always love going to Aubuchon even if just to look.

Aubuchon Hardware is the epitome of small town hardware store. The staff is friendly and knowledgable. They are always willing to go above and beyond. They strive to have quality products on hand, and prices are comparable

The process was simple the staff was freindly and helpful. They explained everthng and I got what I went for.

I do not know how this got on my review list, it is a mistake and I have never even been there!! I happened to look at my reviews from an email and was astounded as to how it got there. I hope this can be changed or delete, I am going to leave a 5 star before I do not understand how it says 1 star with no explanation.

Update 5/25: Ordered an item online (light bulb) and pre-paid because I was in a hurry. I waited about an hour and a half and never got an email saying it was ready for pickup. I drove to the store and 2 employees were talking at the register. I said I was there to pick up a pre-paid order. They were totally unaware that I had even placed the order. I had to show them which bulb I was looking for and it was me who picked it. I wasn't happy. No excuse especially since there was no one else in the store and they were at the register talking when I arrived.

My previous review when Mike was the manager: Probably THE most helpful staff of ANY hardware store I've ever shopped in. ALWAYS willing to help.

Walked in found exactly what I was looking for even though I hadnt bought it for years. Service at cashier was was so pleasant. I have gone many times and always know if I am unsure or have a question, it will be the correct response and product. Only store I know of where you can say that.

I really like this store. I refer to it as "my hardware store"! I find what I need in a small, well organized store, staffed with nice people who are helpful. Having an email account treats me to in-store coupons and internet specials, making Aubuchon competitive with the big stores. This works for me!

The store has been in the past somewhat disarranged. New Years eve I entered the store and found everyone on point and helpful. Also people cleaning and organizing bins and floor plan. It appeared to me that the store was being reorganized , disorganization of bins has been a problem in the past.
When asked , a attendant said some changes in policy and organization have been made for 2021.
Good job, Thank you for fixing a problem before it got too big to fix.
Four stars for now as it is a work in progress.

First time in the store. Very impressed with quality and quantity of products for sale. Store personnel were helpful and kind willingness to help with anything. Will be making this store my go to place. Easier to get in and out vs the big box home improvement stores.

I asked the young man for help finding a couple of articles. He immediately brought me to the items I requested and asked if there was anything else he could help me with. Totally pleasant experience.
Thanks

Most of the store folks are great. Shawna (?) is awesome and the other young lady is always super happy to help and greet with a cheer!