The Glass Guy
- 1618 Simpson Ave, Aberdeen, WA 98520
- Commercial Roofing
- Industrial Roofing
- Financing Available
- Licensed & Insured
- Locally Owned & Operated
About the Business
At The Glass Guy, located in Aberdeen, Washington, we specialize in a comprehensive range of services, including roof maintenance, skylight repair, gutter repair, and gutter cleaning. Our expertise allows us to tackle both residential and commercial projects with confidence, ensuring that every job is managed from start to finish with precision and care. We pride ourselves on our organized approach and unwavering attention to detail. Our team is dedicated to delivering durable results that provide long-term value to our clients.
Whether it is a minor repair or a more complex project, we are committed to maintaining the highest standards of workmanship and reliability. Serving Aberdeen and the surrounding regions, we understand the importance of effective project coordination. Our ability to seamlessly handle intricate jobs ensures that your needs are met efficiently and thoroughly, leaving you with peace of mind.
What people say about “The Glass Guy”?
The overall sentiment from customer reviews about The Glass Guy is overwhelmingly positive. Many customers praised the prompt and friendly service, highlighting efficient communication and quick turnaround times for windshield repairs and replacements. The staff's professionalism and willingness to accommodate customer needs were frequently noted, contributing to a pleasant experience. However, one review pointed out an issue with locked doors and unresponsive staff, indicating a potential area for improvement in customer service. Overall, The Glass Guy is highly recommended for its quality workmanship and friendly atmosphere.
What Users Like The Most
- They were able to get me in on short notice and put an end to the ding on my windshield.
- Excellent communication and was completed within 2.5 hours.
- Everyone I spoke with was very knowledgeable, quickly answered questions and helped us.
- They did everything they said they would do in the time he said he would do it.
- The staff is very pleasant and so helpful.
What Users Like The Least
- Tried to get a person to just ride with me to my work and they could drive my vehicle back to the shop as I do it for customers myself all the time.
- Attempted to open the front door and was locked.
Recommended Reviews
I couldn't believe it I wasn't there but a hour and half. With my other truck at safeties in Tacoma I was t here all day
Had a rock do its business on my windshield while on a road trip. The Glass Guy just seemed like a good fit for me. They were able to get me in on short notice and put an end to the ding on my windshield. I would definitely recommend The Glass Guy
Initial setup went well. Scheduled a appointment to drop off a vehicle for windshield replacement and made arrangements to be dropped off at my work 3 blocks down the street. Was told to just show up a little earlier than my appointment and they wouldn't have a issue and make a note on the appointment. Figured I could get a person to just ride with me to my work and they could drive my vehicle back to the shop as I do it for customers myself all the time. I arrived 25 minutes early and a person was at the front counter. Attempted to open the front door and was locked. Tried to get the employees attention but was ignored so I waited in my vehicle another 10 minutes as 2 other employees arrived. At this point I'm outside waiting and can see the employees inside having a conversation and another 10 minutes has passed. Other customers are waiting outside now and I have 5 minutes to get to work without being acknowledged. I couldn't be late for work so I left and called to try and make arrangements thinking maybe they could just pick the vehicle up or something. The lady who answered the phone said there was a miscommunication as they don't open the doors till 8 and needed that time to get ready for the day. As a customer who made arrangements prior to my appointment and is waiting outside to get acknowledged and is told this while seeing employees just chatting is not good customer service. The lady on the phone didn't care if I was bringing my business in or not and just said goodbye after the conversation like it was nothing to her. I understand employees don't start there shift till a certain time but when a customer has made arrangements prior and is trying just get to work a simple " Hello we will be right with you" goes a long way
137 locals recently requested a quote
- 1618 Simpson Ave, Aberdeen, WA 98520
- Commercial Roofing
- Industrial Roofing
- Financing Available
- Licensed & Insured
- Locally Owned & Operated
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