Five Star Ford

Carlos was fantastic at showing me all the features on the Tesla, he was very knowledgeable and informative. I would 100% recommend him for a car purchase. I would feel safe, comfortable and communicative in the process. Thank you!

I am giving the people who work at 5 star Ford in Aberdeen a 5+. FIRST - The front desk rep Parker went above and beyond in attempts to solve my problem. And although I am a bit disappointed in FORD (the company), I was super impressed with how well Parker managed a very difficult situation. Parker communicates and interfaces with the public well beyond his years and deserves recognition.

SECOND - I also want to thank Kim, and her front desk co worker (sorry miss i forgot your name) in collision. They were both a pleasure to deal with. I especially appreciated Kim's explanation of the different parts and how they all work and fit together. she really knows her stuff. I left her office with a better understanding of what the challenge was.

FINALLY - 5 Star Ford I really hope you can retain all of these employees and give them recognition for their hard work. While the situation did not end in my favor, I appreciated all the efforts, the service, and the patience I received from your employees.

Super simple from begging to end. Had the right truck for what we do. The whole process was easy and the sales staff were outstanding: we will be back for another one soon

I found just the 2025 Bronco I was looking for at 5 Star. Marshall was super helpful and attentive. There was no pressure and had the best car buying experience in many years.

Matt and Ricky were Fabulous at putting up with all my questions, helping set up my phone, an showing me all the features...Love them and would certainly send my friends an family to them..

I moved to this area within the past 18 months. I struggled to find a service provider for my Maverick. I have made it a point to have it serviced by a dealer, first the one where I purchased the truck, Apple Valley Ford in Apple Valley, Minnesota, then Balise Ford on Cape Cod when we were there. After moving to our current home I discovered Five-Star Ford, but did not expect much because, well, what were the chances of finding three dealers in a row who provided excellent service. Turns out, with Ford, the odds are pretty great. Five Star has proven to me, after just two services, to be as exceptional as any other Ford dealer or service provider I have used. Their personnel are friendly and effective. I particularly welcome the no-pressure approach to service, without the attempts to add-on additional services or items that may not be needed. Fantastic service department that I do not hesitate to recommend!

Valet service is a real time-saver and service prices are lower than my local Ford dealership. It's worth doing business with Five Star, even though they're an hour away. The service manager goes above and beyond to ensure the service is performed to my expectations and maintains excellent communication throughout the service experience.

Had my SUV serviced not long ago and just recently took my vehicle back to get the brakes replaced. I worked with Parker both occasions and he gave me amazing customer service! He listened to my concerns and went out of his way to take care of me. He also thanked me for me for being a customer. I also work with the public and take a lot of pride in great customers service and it is great to also see someone else take pride in amazing customer service.

Jason at Five Star Ford in Aberdeen is Great! He has been helping me out and going above and beyond for my Ford Edge that needs a new engine. I can’t say good enough things about him.

Excellent customer service from start to finish. Five Star worked tirelessly to find a specific model I was looking for and when it was not available, rather than force a sale for a different 2024 car on the lot, they helped me order the car I wanted for 2025. Five Star Ford is committed to taking care of their customers first and that is why I don’t mind driving several hours to give them my business.

My experience with Five Star Ford was wonderful. They answered all of my questions, gave me a very fair deal, and delivered my vehicle to my house in Oregon. They are fabulous.

2 wks ago they changed the code on my door. Quick. Easy. Great. Last wk i bought 3 transponder keys, they cut all for $10. No appt needed. Thx. I needed an appt to prog 3 FOBs. I got there early for appt, but 15 mins after my scheduled appt, i still had not gotten any svc. Due to another appt i had (so as not to be late for that) I had to leave. :(

Took a Ford Transit in for an oil change. I am used to having a all point inspection when a vehicle is brought in for even an oil change. Service department missed a headlight that was out, the shuttle service never picked us up. However, while we where waiting in the Sales department we did end up buying a 2024 Ford Escape. Sales department was great, Service needs some customer service training.

Parker Gleason was a great help in the Service Department. He was very helpful as he assisted my wife with a problem she was having with playing her music off her USB memory stick. He also explained all the cost for our routine maintenance and was very friendly. With help like that we will be back. He made us feel welcome. We never felt we were an interruption to his busy day. Thank You Mr. Gleason and keep up that great service with a smile. The Sajdak's

I’ve purchased 5 cars from 5 Star in Aberdeen and I’ve had a stellar experience every time! They work hard at building relationships for future business and it shows. They’re our families dealership and I’ll continue to refer them to family and friends.

I can't thank Jason and the entire 5 Star service team enough for saving my bacon with a repair. Being hundreds of miles from home with a broke down truck and a trailer sitting in a campsite that I have to leave in a couple of days... well, you get the idea. Not only did Jason work me into an already extremely busy schedule, he even called in to check on my getting to the shop when my tow was running late. These guys are the best!

Apparently this dealership leaves their customers in ⚠️licensing limbo⚠️ immediately following a new vehicle purchase. A 2-day temp tag combined with a 60-day delay in registration paperwork is bad business and unlawful, especially for out-of-state buyers!! Glad I decided against buying that 2024 Bronco while I was staying in Ocean Shores last month!!

Bought my Bronco here August ‘24. Had a great salesman and LOVE my bronco. And then it took over 3 hours for the finance dept to process the paperwork (I have amazing credit). The 2 old guys couldn’t figure out how to sign the paperwork (electronically or paper copy). It was a never ending nightmare.

Plus, it was an out of state purchase and they had no idea how to process the title paperwork. It took almost 2 months to get my plates from their ridiculously backed up title service. I was never offered the option to purchase 30 day temps and literally drove around for 2 months hoping I wouldn’t get pulled over. None of this was EVER disclosed to me (other than WA state can only grant 3 day temps for out of state purchases). Really?!? That’s my ONLY option? It’s 2024 people. There has GOT to be a better way.

I didn’t make a big stink about it but seeing other people with these same issues I need to speak up to support other customers with bad experiences and make sure the public has been warned.

NEVER BUY FROM HERE OUT OF STATE…I came to visit my father during a vacation and wanted a new car and bought a bronco. I have been to the dmv 3 TIMES. And I still am not able to get plates or registration. It's now been 3 weeks since I purchased this vehicle. Ive had to get a Vin inspection and mail it to the dealership before they would release the paperwork to the title company but never disclosed it. So at week 3 now of owning this vehicle I can't drive it because it's not legal. They also only gave me a 6 day permit which is ridiculous. This dealership is not worth your money.

Five Star is our chosen place for all auto services and repairs . The staff is always very personable and professional. Our car and truck always done in the expected time . We recommend Five Star Service to everyone.

I contacted Five Star because I was interested in updating my pick up with a 2024 F150 with the eco-boost turbo 3.5 L engine, that included the tow mirrors because it doesn’t seem to make much sense to have a tow package without tow mirrors.

I got a great price for my trade-in and Five Star was able to locate the exact truck I wanted, even though they had to dealer trade to get it.

Once they got the truck, they had it delivered to my house, three hours from Aberdeen, and picked up my trade. It was the easiest vehicle buying experience I’ve ever had, including all the vehicles I’ve purchased from Five Star in the past.

Allen Eickson, Tim Costner and Service Manager Jason Griffin of Five Star Chevrolet Toyota made my vehicle purchase and follow up service on it a total awesome experience. All are helpful, polite, knowledgeable, professional and very accomidating. They have always made doing business at this dealership an awesome and rewarding experience.

Thank you's so so much
Richard Bodreau

Kevin G. was great. This was a last minute request of an oil change. Took us in without an appointment. The crew got it done and we were able to go on our long road trip out of state.
We bought our Transit van here and they said they would service it and they came through with their promise.
Thank you 5 Star.

FiveStar Ford in Aberdeen, WA treats you like family. Their customer service is excellent and we have been buying our vehicles for 25 years! Go to FiveStar for your next vehicle purchase.

first time having service at home. went well. they had good communication. Called before coming and showed up when they said. no experience with the actual store other than phone arrangements

Place is a joke took Jeep in on April 1 2024 still waiting for them to complete work including where they PAINTED OVER a scratch on door they purchased and put in my jeep along with headlight they chose to use a different type from what is already in it even though it was told to them and they even told me they had taken care of it they did not
Only reason I put 1 star is that is lowest Google goes

The people are fantastic and great to work with. The only thing I could suggest is having a small staff to vacuum and get our vehicles washed for us.
Some of us make an hour drive just to go to our 5 star dealer in Aberdeen WA.

I cannot praise the guys at Five Star enough especially Dustin! He is so knowledgeable with cars and made this experience so amazing and so smooth sailingWe are so happy with our Ford Escape! You guys went above and beyond for us thank you so so much!

We took a family vacation in Seabrook. Upon arrival we noticed the carriage under our Ford Escspe was loose and hanging dangerously close to the ground. We called Rick and he said if we could bring the car in before 11, he’d take a look. We drove up, he immediately was on the ground and noticed 4 bolts were missing. He replaced them, shook my hand, said “no charge, enjoy your vacation.”

It was a gracious and kind way to do business, helping us out in a tough spot.

Rick, thank you. The Todd family appreciates you - Jodi and Kevin, kids and grandkids.

My experience with Dustin Hanson. Was the best of any Sales man I have ever had. Would and will recommend him to all my friends.

I always get great service at this dealership. It’s great knowing my car is in good hands and I can drive it with confidence knowing it’s getting excellent care.

On our way to the beach, on whim, John and visited Five Star Ford to look at Ford Bronco Sports. Dustin was there for us and showed us the new Broncos on the lot. A beautiful top of the line 2021 arrived minutes before we did. Dustin pointed it out, and for us, it was the one! We test drove it as Dustin showed us the features and explained how things work. He cheerfully answered all of our questions. He helped us trade in our two other vehicles and we received a quote faster than expected. Dustin was considerate helpful in every possible way. I don't think the process could have gone more smoothly. We drove our Bronco Sport off the lot the next day!

The team did a great job on my 100,000 mile service. However, mis-diagnosed the banging sound under the car as a passed over bumps. Their estimate was $2,400, so I got a 2nd opinion from Early Tire, who diagnosed it as something entirely different, fixed it within an hour for total cost of $153.34, and showed me the broken part. It pays to get a 2nd opinion !!

The staff were friendly and inviting with no Hard Sell pressure tactics and worked with me in my particular financial situation to get us into the vehicle that we wanted in our price range. Thanks to their expertise everything worked out very well. I highly recommend them, talk to Gary and Aaron

Gotta give a shout out to DJ Cox at Five Star Ford in Aberdeen!! We connected long distance when I found he had the 2024 Ford Maverick XLT Hybrid in Hot Pepper Red that I wanted. We worked the deal over emails, calls, and texts. His energy is contagious and he's honest. Just the best salesman to work with! He's friendly, helpful, personal, and thorough, working with us to understand what he could do for us. And thank you for holding it a couple days till we could get down there today from Seattle to close the deal. And thank you Jeff Timmons in Finance for making it fun and zero pressure. And of course, since we were close, we ran out to Ocean Shores to enjoy the waves. Whew it was windy!!! Please consider Five Star dealerships in Aberdeen for your best car purchase!!

After have a difficult experience years ago I never thought they would be so great. They went out of their way to be kind and respectful.

Just love that 5 Star has a free shuttle service to get me home when I drop off my car. I did not need that this time, but have used it twice before. Very friendly, ready when promised, and treat me and my vehicles well. I have 3 vehicles and use them to service all 3, one was even purchased there, which was also a very easy experience and I was treated with concern and respect.

I just purchased a brand new ford explorer from Dustin! He made the process a breeze, he was so kind & knowledgeable about the car. He made sure to show me all the features and make sure I was comfortable with everything before I drove off the lot in it! I’ve never had such a great experience at a car dealership!

**Second purchase in under five months. When we bought first vehicle, I ask Dustin to be on the look out for a specific type of a pull rig I was in search of. It was a unicorn. I had no idea he would find one. In short, we bought it. With efforts from Bryan and the rest of the team, so happy with Five Star. They will always find what your looking for. Thanks Dustin...
Purchased new truck from Five Star Ford. Just took in for first oil change. Saw sales person Dustin who sold it to us, always pleasant to work with and say hi. Spoke to Parker in service, got us in and we waited there. Nice to chat with them. A great dealership and trusted one. I will only deal with them and drive 3 hours to see them. Thank you...
Great techs in service department as well..

Pat was awesome. His knowledge and experience made buying a truck easy, and he didn’t waste my time which is always much appreciated. I will definitely be back to deal with Pat when it’s time to upgrade!

Life savers! I was on my way to Westport for the holiday weekend, when a oil overfilled light comes on in my 2022 VW Taos. I went to an oil change place in Aberdeen to see if they could help, and was completely blown off. I drove to Five Star, where Parker in service got me right in and had me on my way in NO TIME! Thank you for Parker for the piece of mind.

Everyone in service department at 5 star are the best ! I also recommend them for any services you need. Always very friendly and fast !

I have been going to Five Star for a little over a year now for my services and oil changes. Recently, I decided I wanted to trade my car in and get something a little bigger. I spoke with Dustin over the phone to get an idea of what it would look like, then decided to go in and see what they had. I thought I had my heart set on a specific vehicle, but Dustin, knowing what I was wanting and the budget I wanted to stay in, showed me some others. Let's just say I am glad I had him helping me out. He found me the perfect mom car just slightly bigger than my last car and in my price range. He was great with answering all my weird questions and even answering questions for me when he was not in the office. I appreciate the hard work he did to get me into my new car. And even after the purchase, he is still right there if I need anything (like a new battery in my key). Thank you very much, Dustin, for your assistance before, during, and after the purchase. I highly recommend you ask for Dustin when you are shopping for a new vehicle. Between Dustin in sales and Parker in the service dept. Five Star is the place to go for all your vehicle needs.

We had a trade in so we can get something better. Marshall was VERY knowledgeable and nice. I would consider family and friends to come here. Nice atmosphere!

New Update! Brought my mom in when I had my wifes car was being serviced, mom was looking around and spotted a jeep compass. She fell in love with it, did the paperwork and all was good to go!!! Marshall and the gang are just awesome!

P.S Stay away from the Burger King in town. :P

Dustin is a great knowledgeable salesman, kind and courteous. He spent hours helping me find my dream truck. Kept me informed on when it would arrive, washed and detailed it himself, has continued communication after I received the truck. Spent time showing me all the bells and whistles and installed my new floor mats. I'd recommend him to anyone looking to purchase a new vehicle. A+ Dustin!

The service department is always friendly, helpful and fast. The guys there always answering all my questions. They always take care of me when I bring my truck into them.

The sales team is really great. I have bought several cars from them. They are helpful and ready to explain all of the new and different things on the cars. Carlos is the best no pressure he just helps me get what I want.

Ric and Kevin are always very friendly and respectful and helpful and make sure what I want and need are done and done as soon as possible and done right. Wish that mechanic that worked on my vehicle would of reset the oil life meter on my vehicle.