Five Star Toyota

Steve at 5 Star was great. He kept me informed, was very thorough in making sure I had no further problems and kept my cost down. I highly recommend 5 star for mechanical needs.

I sold Toyotas years ago and have owned them for over 30 years.I called on Tuesday and asked if they could work me in a morning appointment , a very kind lady said give me a minute and was able to squeeze me in later in the week.I was greeted by the service writer with a smile we were in and out. The staff very friendly and quick to answer any questions.its nice when the staff says hello when just passing by and checking in saying Hi. Thanks for the great service these last few years.

Nolan and Trevor took great care of us, and we brought home a 2025 Toyota Corolla SE AWD Hybrid. Highly recommend this dealership.

Matt made our experience amazing!! I definitely recommend going to him if you’re a first time buyer. He explains everything and immediately lets you test drive. Great salesman! Thank you Matt for helping us and getting us a great deal on our 2022 Nissan Sentra :)

My go to for everything for my Toyota. Great coffee machine, clean modern bathrooms, fast wifi and ample places to park yourself while you wait. Service is always prompt and communication is well executed. My other non Toyota vehicles will start coming here as well.

I am posting this for my wife. She just purchased a new 4Runner for herself at Five Star Toyota in Aberdeen, WA. She was the buyer and the lead.

We had an amazing buying experience working with Justin Reed. He did a wonderful job helping me consider vehicles and various options. It was so refreshing to have a great customer service experience at this dealership. We both felt Justin listened to my wants and needs, answered all of our questions, and went above and beyond to get me exactly what I wanted. We never felt pressured or rushed in any way; the entire staff was extremely pleasant and helpful. That happens less frequently in today’s world. If you need to buy a car, I highly recommend heading to Aberdeen and working with Justin Reed. I give him very high marks! I love my new 4Runner Off Road.

Matt was great to work with on our new RAV4
Five Star Toyota was up front about everything, good communication and made for a very relaxed purchase. Dave in financing was nice, patient and a pleasure to work with
Car was clean and ready when we got there
Best car buying experience we have had
Thanks guys!!

All employees and very kind, friendly, and helpful. Phil and Carl were particularly helpful on my last visit. Carl was very knowledgeable and kind, and Phil was friendly and accommodating.
The waiting area is pretty nice, too. There's a gas fireplace and plenty of comfortable seating.
Clean and spacious bathrooms!

Had my Silverado in for a.coolant leak they found the problem and got it repaired in a timely manner thanks again to the service team for taking care of this

Had an appointment . Got snowed in . They were very nice about rescheduling. Staff was very kind and did a great job. Even cleaned the interior. ⭐️⭐️⭐️⭐️⭐️

Friendly service staff and I love that I don't have to drive out of town to get my Toyota maintenance done. They do a great job and their sales and service facility is modern and
clean plus the have a comfortable waiting area.

I have been going to 5 star for quite awhile and every time I've had excellent service. The guys are warm and friendly not pushy abd if they find something wrong they explain the fix and the cost gently l
Thank you

Diana Krasowski

I had some warranty work done on my Chevy Silverado. I had no issues dropping off or picking up my vehicle. I received communications verbally and texts throughout the day while the work was being done. I’d like to give a shoutout to the manager of service “Jason”. Jason is an An asset to the company has proven to me he is knowledgeable, accountable, and trustworthy. These are my experiences i have had at 5 Star. I recommend this shop to have your service done.

Five Star Toyota has been servicing my cars since 2008. All work has been excellent. Customer service with auto transport has been top of the notch.

I took my Sienna van here because the driver's side heat went out. At the same time, the HVAC display was also not remembering any of the settings once I turned the car off and it was also hesitating about 60 seconds before the display would come on. I tell them I think these two things must be related because they happened at exactly the same time.

So I go in with these two issues and I was charged a hefty fee so that they could hook it up to their code reader and tell me that the heat issue was the blend door actuator that needed to be replaced. They told me that the HVAC display issue was nothing abnormal (are you kidding me???) and that it is normal for the van to not remember previous settings and to have a 60 second delay coming on. Like I don't know my own van.

They said the blend door actuator replacement would cost $3,000 because it was 30 hours of labor to tear down the whole dash to get to it. The part was listed at about $250. I asked if the mechanic could point out to me where the actuator is, because by then I'd looked online and in forums about about how you can manually change the hot or cold position, if you don't replace it. The guy told me that they couldn't show me the location because "it's buried deep in the dash." I pay the high fee and walk out. Then I find a Youtube video of a guy replacing this part on his exact same year and model of Sienna. It took him 15 minutes. The part cost $50 from Napa. I get the part from Napa and I crawl down by the gas pedal and look up and, lo and behold, there's the part, held in by two screws. It took me maybe 20 minutes to replace it. THIS DEALERSHIP IS UNETHICAL AND LIES. And they don't know what they're talking about and will just tell you anything (i.e. it's normal for the HVAC to not remember the last setting and to have a minute delay in coming on). I would NEVER recommend them for anything. I think that they told me the whole crock of it being buried deep in the dash and it taking 30 hours and $3k because I'm a woman and they figured I'd just pay for it without doing any research. I think they told me that the HVAC delay (which was instantly fixed as soon as I replaced the actuator and the van recalibrated) because they don't care and wanted to just get my money and get me out of there. STAY AWAY!!! I'm filing a complaint with the BBB.

Today I had an oil change done at the Toyota Service Department. There was a miscommunication between the person that reached out to me to schedule the appointment and myself. Steven handled the situation with class and professionalism. Thank you so much!!

Update 12/11/2024: No one has contacted me per their response.

This review is following a recent transmission replacement at 5-Star Toyota in my Lexus GX460. This service department will do anything they can to rip you off!!!

My story is as follows:
9/2024 - Called and requested a price for a transmission removal and replacement using dealer supplied parts.

9/25/2024 - A quote was supplied for $8,039.43 including parts labor and taxes. I was told that this price included a $1000 core charge making the total $1000 less and requiring adjustment for taxes.

10/1/2024 - I agreed to the work, assuming that the dealer is marking up the parts department cost by $1000 (not including the refundable $1000 core) over their actual cost. See attached images showing the shipped cost directly from Lexus in Portland and Lexus in Scottsdale for comparison.

10/24/2024 - Work began on the transmission.

10/25/2024 - Service called me, "Our tech recommends you replace the exhaust gaskets and air injection pump gaskets." I reply "how much?" they tell me that it would be an additional $900 to replace the gaskets ($65 dollars in parts) where they simply needed to put new ones in place of the old ones on parts that were removed as a part of the trans removal. This would require zero additional labor. I declined the $840 rip off.

10/29/2024 - Dealer called and said "its all done, the grand total is $8,927.31" I asked "why is it $900 over the original quote?" They replied "Your exhaust manifold is missing fasteners and studs, Right exhaust manifold shield has rounded and stripped bolts. Transmission Speed sensor connectors are damaged at the connector. Starter motor connector is damaged at the connector lock/detent" I replied, these weren't damaged before I dropped it off, why am I responsible for you breaking/stripping things?" They said "whoever installed the lift must have damage these items." I replied "I installed the lift, and it doesn't require touching anything close to the exhaust." The parts cost to replace these items are negligible to the overall cost again why are you charging me for $850+ for labor to fix stuff you broke?" They declined any and all explanation, as they couldn't justify the charges.

10/29/204 - I called to speak with the service manager, was told a litany of excuses of why they were not providing me the transmission cost supplied from the dealer, including that they needed to make money, that the transmission cost that I was provided already had the core removed from the total (making the transmission $2,000 more than the dealer cost I can get from the parts counter.)

I was never provided a proper written estimate from the get go, which should have included the transmission cost, what type of transmission (New, used, rebuilt, warranty info, etc.) See the attached image of my original quote from 9/25/24.

Following the back and forth with the service department, I called and left a message for the General Manager for 5-Star Toyota and never heard back. Following this lack of response I assembled the following email, which was never responded to:

***exceeds character limit, posted as images...

11/1/2024 - I picked up the vehicle after agreeing to pay the original amount of the estimate. I was sick of having my car held hostage and the lack of cooperation on the part of the service department and management's lack of response. Evidently, they put my truck back to the state at which I declined service because my heat shield is damaged and is reinstalled with a damaged fastener, I assume that either they didn't do the work the said because they would have had to remove my exhaust manifold again to undo what they said they did to the starter..

***Its a bit telling that state law requires you as a consumer to approve any additional work exceeding 10% of the cost of the original written estimate. These two attempts to increase the total were both almost exactly 10% of the original estimate...which means they legally don't need customer authorization. Its sneaky and unethical.

Maintenance appointment was set up online. They send several reminders prior to appointment. The actual appointment was fairly quick and convenient. They have a waiting room with seats, a tv, and an espresso machine.

They didn't rotate my tires because the front tires were worn too much they said. The problem is I bought new tires three months ago when they said the tires were worn. They noted that they filled the tires with air. Tpms thought otherwise and upon checking, they had not. They do not actually do the work they claim and take over an hour to maybe? change your oil? My second time there my car was full of stuff because I was moving and I imagine it looked like I lived in my car so the woman crossing her arms and asking how I planned to pay for the service I had already paid $300 to get five of was off putting but I tried to understand. There are a large number of poor people here. Still..

To any of you out there who, like me, found a need to downsize financially, the certified used cars here are just wonderful — I know because one followed me home recently, and I’m keeping it!

This was my first service checkup on my new leased vehicle. The service department is full of capable, talented technicians that are down to earth and good at what they do. I dropped off my car, they took me to work and when had been serviced they came on got me. To top it off they gave me a car wash coupon too! Excellent service! Highly reccomended!

I took my car in for a major repair. At the time every other mechanic in the area seemed to either too busy or out of town. The staff was friendly. However it took them over a month to finally get to my car and this was only after repeatedly calling them for a status on my vehicle.

Over $2000 worth of repairs later they then tell me that I need a new engine. This remains to be seen as I managed to drive it home without incident. I will never take my car here again and would literally take my car anywhere else.

Although I haven’t purchased a vehicle yet, Justin from sales was super nice and helpful. Will definitely be visiting in the near future!

I'm auto illiterate and anything beyond basic car maintenance gives me hives :)

This is the second time I've had to take my car into this service department and I very much appreciate the way their techs have met me at my level both times and helped to alleviate my anxiety.
I don't want to wish continual repairs on myself, but my dealership is a couple hours away and it really helps to know if something comes up that there is a great option that is so close to home.

When we were looking to buy a new 2024 Corolla Cross Hybrid, we never imagined that we would end up finding it in Aberdeen--about a hundred miles from our home in Seattle. And when we DID find the car we wanted online at the Five Star Toyota dealership, we were a little nervous: can we trust these guys enough to buy a car from them without ever having met them or seen the car in person? Are we going to get blindsided with hidden fees or pressured into extra costs when we make the trek all the way out there to buy the car? Turns out we had nothing to worry about--just like other reviewers have said, Matt Johnson's honesty and helpfulness made it a great buying experience. He sent us photos of the car, promptly answered all our questions, and gave us an excellent price that was even better than we expected. When I got out to Aberdeen courtesy of their free shuttle (thanks and best wishes Bob--it was great talking with you on the ride out!) all the team members (including Brian in finance) were friendly and professional and there was no pressure or unpleasant last minute surprises. They mentioned that they have people coming from as far away as Oregon to buy their cars there, and now I know why. Highly recommended!

Just bought a used Toyota from them. Trent Hill was a great help, also thank you Chris for your personal service

I moved from Las Vegas to Ocean Shores.
Year ago.. And I was looking for a good place to take my truck to get serviced. And I found 5 star Chevrolet in Aberdeen, they are awesome. They are very professional and the staff is very friendly. They did a great job on my vehicle. This is the place I'm going to bring my vehicles all the time. I would recommend this place to anybody that is looking for good Service. They go away and beyond take care of your vehicle.
At 5 star, they built long-term relationships through dedicated people and qualified service. It's there sincere goal to exceed your expectations every time you visit their dealership and service department.

Awesome buying experience. Thank you so much for the easy buying process and great customer service! Thank you to sales reps Nolan and Trent for all of your help!

I purchased my Toyota Venza from five star Toyota three years ago. From the initial experience through all of the scheduled maintenance and servicing appointments, I can’t say enough about Five Star Toyota. Generally prompt, they’re very polite and responsive to my concerns. They do what they say they’re going to do and I always get my car back in tiptop shape, I would highly recommend this experience to anyone looking for a car or service.

Took my Toyota in a little early for my appointment but the guys got right on it. I was told an hour to do but was out of there in about 45 minutes great job

Review is for the service department Jayson, was professional, kind and patient. I had a year long one thing after the other with a vehicle I purchased and was very frustrated. Jayson worked with me on each issue with patience and professionalism and rectified everything each time. Always treated me with respect no matter how many times my language became colorful. Great customer service.

Thank you Justin, Steve and the rest of the Five Star Team!!! This has been the best car buying experience for me, Ever! The DRCC would have to be my favorite feature on this Camry.

Poor customer service. Called about a vehicle I'm interested in and had some questions about it. Spoke to Don on the phone and asked him about the car I saw online. He seemed to be in a rush and asked for my phone # and he would call me back with the answeres to my questions. He never called me back. How are you supposed to sell a car if you don't follow up with a customer like you said you would? Not happy.

Great place to have your car serviced. They communicated with me throughout the process, and they have a nice room to wait.

Five Star Toyota in Aberdeen offered me the best deal in the Entire State of WA for my new 2024 Toyota Crown and really took care of me through the entire purchase! Their staff is top notch and very friendly, especially Trent my salesperson!
Thank you so much, I really love the new Crown

From purchasing our Sienna and the service department, always happy. Staff is friendly and helpful and the dealership is always clean.

It didn't take long for my service. There was a very comfortable waiting room. The staff was very friendly and kept me up to date every step of the way. I'm very pleased with my service. I wouldn't go anywhere else. Hi

The team at Five Star is the best in the business!

I am in sales and customer service myself so please read on to understand why I feel this way.

I had been shopping for a truck for a couple weeks outside of Grays Harbor, thinking bigger city, more inventory, better deal. I couldn’t have been more wrong. After being disappointed and frustrated with other dealers just trying to sell me what they thought I wanted, I reached out to a close friend who reminded me that doing business close to home with great people is the way to go.

That’s when I was connected with Allen and his team at Five Star. They listened to me, paid attention to my expectations, went above and beyond and went out and found me my perfect truck! In less than 24 hours, Allen and team had the truck I was looking for onsite at their dealership.

Even then, their main focus was still ensuring my expectations were met. Allen even offered to send a member of his team to pick me up to help make things easy.

When I arrived at Five Star I was greeted by a friendly staff. I was quickly introduced to my dream truck. Allen had delivered on his promise. After an informative introduction to the truck and a test drive, we started the paperwork and the other formalities of the purchasing process. This is usually the most painful part of buying a new vehicle but Five Star did everything to make it easy.

Matt fed me coffee and kept me laughing during my short wait. He was also an expert on the vehicle and helped with all things related to the setup and any other questions related to the vehicle.

Dave was a true professional when it came to the paperwork and answering any questions I had about financing and warranty. I really felt comfortable with his approach and the way he communicated with me.

I hope anyone reading this finds this review useful when determining who to trust when purchasing a new vehicle. I can tell you with all certainty, I will only trust Allen and his team at Five Star moving forward for all of my vehicle purchases.

Ray Tucker

Matt at Five-star is the most amazing guy I have ever worked with. He sets honest, hard working and goes above and beyond for his clients.

I have made several purchases at 5 star dealerships. Hands down best buying experience is with Alan Erickson the gm of 5 star Toyota/ Chevrolet. He has always treated me with respect and i enjoy making car deals with him 5 star Ford could learn alot from Alan . LIKE CUSTOMER SERVICE and RESPECT. I will probably not ever make another deal with the Ford side. But strongly recommend if your looking for a new or used vehicle to go see Alan . I will definitely be back to the Chevrolet side

I had an excellent experience with Matt Johnson and the rest of the team at Five Star I highly recommend seeing Matt for all your needs he is the best! Thanks Matt for everything. I appreciate you and the other guys that made this happen. I finally have enough room for my road trips now.

Had a recall for an air bag. It took a while to get the part but the service was scheduled promptly & the parts replaced very quick. Thank you

My experience has been very positive, even when I short notice reschedule they are kind and accommodating. They take good care of my car which gives me peace of mind. Definitely recommend!

Service was excellent. Jason at the service department was helpful and explained the process of rewiring the headlights due to the recall letter I received for my 2021 Tundra. I had no idea it was such an ordeal. Thank you Jason!

Justin and his team worked really hard to get me what I wanted which wasn't a easy task. Will definitely never go anywhere else when shopping for a vehicle.

These guys gave me the best dealership experience I’ve ever had, twice. Our salesman Matt helped us buy both of our Toyotas this year, he was kind, very fair, and easy to work with. You won’t be disappointed going here!

Working with five star has been a great experience from start to finish. I would highly recommend purchasing your next vehicle from them.

Recently I bought a Sienna Platinum 2024 from Five Star Toyota. Their services are impeccable. Selling cars at MSRP without markup or those expensive add-ons, introducing additional services but not pushing me to buy them, .... I will definitely buy my next car with them.

Took my car in for regular maintenance, oil change, inspection, etc. I was treated excellent! The appointment was scheduled, and they made good on the time and were finished when they said they would be. I love how I’m treated at Five Star! Car runs great! Thank you for outstanding service!

Was having a HEADACHE navigating the Seattle Toyota dealerships, with one asking for a ridiculous add-on package that was mandatory. Five Star Toyota, however, was so much better with no hidden packages.

Working with Justin Reed to buy a 2023 RAV4 Hybrid was an absolute pleasure. Before going in to pickup my new car, Justin was very helpful in easing my anxiety around qualifying for a good deal and rate. When finally in, Justin was very helpful in giving me a tour of the car and making the entire process feel like the best customer service experience I’ve had. Thanks Justin!

Just had my Tacoma service. the service rep was great. Kept me updated and informed, as always. Service was fast and efficient.

Very friendly! Explained everything and answered my questions. Got the work done very fast, and even went above and beyond!

Five Star Toyota service department is outstanding. They do a thorough job and almost always have me done early. Their staff at the service counter, Brad most recently, is always helpful and friendly.

The dealership is clean and welcoming and the staff I’ve met were all courteous. Trent, our main sales person, was super great to work with. They offer and explain all of the extra potential coverages and add-one you can purchase with your new car, but I never felt like I was being strong-armed into buying anything I didn’t want. We are looking forward to continuing to work with this dealer on our vehicle services and future vehicle purchases as well!

I don't write many online reviews but since I received great service plus the Service Team went the extra mile, I wanted to share my experience.
Recently I took my 2011 Venza to Five Star Toyota for an oil change. The oil change and service were done well and in a reasonable amount of time but the main reason for my high rating is the following:
When Steve in the Service Department called to say my car was ready, I mentioned there was a noise in heating/cooling vents when I turned on the fan after my prior oil change in April. I looked under the hood but could not find anything obvious. However I'd found stuff lodged in my in-cabin air filter, so I though more might be in the fan system as well. Five months later, the noise was still driving me crazy.
Even though the oil change work was already done, I asked if Steve if they could take a quick look for that. When I arrived 10 minutes later, they'd checked the fan, found a bunch of leaves & needles, cleaned it out, and still had my car ready for pickup.
My thanks to Steve and the service team for taking the time and the extra effort to sort that out.
My husband appreciates the help as well since I no longer complain about the pesky noise. :-)

I am no expert on cars, but I do know a thing or two about America. While I had the pleasure of strolling through the lot with a dapper young man, (Marshall if I recall correctly) we reminisced of brighter days when the automobile was the epitome of the American dream. Just beside the white picket fence, atop the driveway was our ticket to see the world. But it seems evident now that the grass was, as it always seems to be, quite a bit greener on the other side. Little did we know, what once was a symbol of freedom was simply a facade. Everyday it becomes more clear to see that human progress has become stifled by the choke-hold of oil/gas conglomerates, and we sit about and ponder our individual influence on our environment.. How could we have let it get this far?

I left that day with a used 1 ton crew cab diesel! Needless to say, Marshall was a pleasure to work with, as well as everyone alse i encountered, and all is well with my wonderful truck!

I bought my car from Five Star in August 2020. I’ve only ever taken it there for maintenance. Love the service I get.

The Five Star Motors team have taken very good care of my cars for several years. Very professional, prompt, efficient and friendly!

We purchased our 2014 Toyota Truck (1794), two years ago, and were happy with our salesman, Mike Flanigan. He worked for us to get the best trade in for our vehicle, and a fair price for our new Toyota Truck. Today 5/23/17, 5 Star bought back our vehicle, again with the help of Mike Flanigan. What a wonderful program and company. I highly recommend Mike and the sales mgr Tyler Griffin.

Was very easy to work with the sales team and manager to find the right car that fit our budget and our family. We have been going to Five Star for many years for all our service needs. They are always very helpful and get things done in a timely manner.