Niemann Ace Hardware

Dropped off mower blades that needed to be sharpened a few days ago. The guy said it will be done tomorrow morning, drove next day and the blades were not done. No problem, must be busy. They said it will be done the next morning. Drove and still not done. Company said come back in 2-3 hours and they will be done. Never even touched them.

I'm frustrated when employees give inaccurate timelines for when a job will be done, multiple times. It puts us in a difficult position because it sets plans back. When the reality doesn't match what we were told, it causes delays, inefficiencies, and sometimes damages trust. I understand things can change, but clear and honest communication is essential so we can all do our jobs effectively.

New management, step up your game.

I don't know what is going on at True Value lately. Their service has gone downhill and there are only 2 employees that seem to care about the customers anymore. I will not be using this store anymore and will recommend others, if asked, to do the same. This place does NOT go above and beyond anymore We have spent a lot of money patronizing this store over the last 24 years.... no more business from us.

The cross over from this store being franchise to corporate has been below poor. The staff is struggling, the service center is struggling, management no longer has control of the establishment. They can't answer simple questions. I'd try somewhere else. Used to be a decent store now it's just better to head to Thiesens or Des Moines.

Bought a Toro mower here, expecting good service later on. Couple years later, called Scott, the manager and told him self propel had stopped working. He told me to bring it in. I drove the substantial distance and he asked me to leave it. 20- minutes later, before I even got home, my mobile phone rang, Scott says "it was what I had guessed, I pulled a stick out, and it's fixed." I drove back to get it. He charged me $50 for pulling a stick out. It was a long drive there and back too. Scott, I feel ripped off for not being told there might be a stick jammed in there. Didn't you make enough profit selling me the mower? Couldn't you have respected me telling me it might be something simple like a stick and winning my future business? The next mower I buy won't be from you. Thank God this is America and I have other places to buy. The next dealer might respect me. If they do they'll get my future biz.

I stop here regularly to get the propane tank for my grill filled. Service is always good and fast. It is also a good stop for tools, various household supplies, and tool accessories, though the tool prices are usually pretty high compared to like Lowes and Home Depot. Ultimately, a good stop if you need that one little piece or tool to finish a household project or for propane. I will be returning!

I was traveling during the winter and one of my generators stopped working. I'll be the 1st to admit I'm not always the most mechanically inclined person. Luckily I stopped at this True Value and Jeff was there to assist me. Jeff was very patient, courteous and knowledgeable. The world needs more guys like Jeff. Thanks Jeff! You prevented me from freezing my butt off in the winter. GOD BLESS

Do not rent from this business. They rented a poor quality fryer that was incomplete, and did not get hot enough. I drove a long way to rent this. When I picked it up the equipment was dirty and incomplete. I purchased needed components and prepared for my event to find out . . . The fryer did not get hot enough! It failed to get higher than 350 degrees. I called the store to have this addressed. I returned the equipment to receive a PARTIAL refund for the unused days on my contract. I was told TOO BAD it didn't work, that's your problem. Do not rent from this company. They don't have good equipment and they have even WORSE customer service .

I like to try to stay local, but I just called to see if they had a piece of equipment that I was looking to rent and I was placed on hold... no biggie I'm not the only one in the world. But when the person got back on the phone they asked me to "call back tomorrow because they we're kinda busy". I simply replied with no worries I'll just call and rent from another comapny and he repiled with "ok". No wonder why so many ma and pa places go under with customer service like that.

I love this place have rented equipment and bought a little bit of everything. I went a couple minutes before they closed and a couple employees made that clear, lights on doors open guess what your still open.

The "Farver True Value and Rental" is a decent location. They're always helpful to me whenever I need assistance. For the most part they're fairly priced on items. Today (02-01-2022), when looking, I was unable to find ABS cement. It appeared as though they did not sell it at all. However, there is a possibility they carried it, because I did not ask for help finding it. Although I am almost certain that I've never seen "Oatey" cementing products sold in separate areas of any stores that sell them. Therefore, the possibility exists.

Got the pvc sniffing glue so i could finish putting in our new sink, got there just in time they close early.

I was having a b-day party.
I didn't think of sitting outside in the heat until the day before. I looked on Farver's website for tents. Found one I liked. Called Farver, it was available, they told me want I needed to rent it. It was a clean, easy to assemble & very nice tent.

I own a construction company. I was doing some humanitarian work in Newton for an elderly couple at no cost they had slip and trip hazards. In order to complete work I needed to purchase a drop cord because my crew did not pack it. I purchased the drop cord from this True Value location. The drop cord had issues. I went back to exchange it and explained what had happened. The employee was very rude and called me a liar and refused to exchange it. I love to support local business's even though products are generally more expensive then big box stores. I called the owner after completing the project to explain how rude the employee was.
The owner accused me of lying about the way the employee handled it. He also said, "I know who you are S.O.B!" He told me to go "F" myself and hung up. I've done several projects around the newton area after this situation. I have taken my business elsewhere and for the rest of my life I will never make big purchases or rent equipment from this location nor will I sub-out to any other contractors which generally include but are not limited to Plumbers, Electrician's and Concrete crews that have a store account here. I'm also apart of a labor union besides owning my own business and I let them know how you treated one of there union brothers. You sir need to find Jesus. Maybe you where having a bad day and you took out on me your customer. I get it. If you take the time to evaluate how you treated me and would like to make amends please reach out. God Bless you and yours.

Absolutely horrible customer service!! Rented one of their mini skidsteers and used less then 2 hours and it dumped over 9 gallons of hydraulic fluid on my customers concrete and sod.. Me being a mechanic for over 10 years (John Deere & Kenworth) I know my way around equipment.. The machine wouldn’t move from lack of fluid and was after hours so nobody could be reached and no after hours contact. So I checked the machine for the problem, found poor maintenance on the machine filter had spun two turns off the housing and had a rust through hole on the bottom. Rust through a filter doesn’t happen over a week or two let alone a year... I did some research and found Toro recommended the same fluid I use in my stump grinders. That being Mobil 424- over $70 per 2.5 gallons the 9 I put In the machine equals over $250 in just fluid alone. Just to get this machine back loaded on the trailer. Washed the machine and trailer and returned. Called the store and left a message after waiting 30 mins on hold for the owner. I was told he would call me back. That never happened I called at 4:50 and spoke with the owner Scott asked for my money back he refused and said it wasn’t his problem that I should have contacted them and brought it back right away... which I did but had to dump my money into it to get it returned!! Very rude and disrespectful no regards for the customer definitely wouldn’t recommend using the rental center.. Smiths Quality Rental across the street is 100x better....

First time in this store, I was looking for a pipe fitting. As I was looking through the racks, one of the clerks was helping a woman, came down the aisle, , edged in front of me and pushed a cart in my way without a word. When he finished with her, he looked at me, and walked off. No, I won't be back, how rude!

Always find what can't be found anywhere else in this one-horse town at a decent price. Their kitchenwares and gadget selection is AWESOME and the employees are always friendly and helpful.

I usually dont shop here. But I decided I would give my business to a local store this go around. I found everything I needed for home & garage storage solutions.
The store clerk was amazing.
She was very knowledgeable, about what I needed. Also where to find it. I clearly would not have known what I needed if it was not for her. She also helped me load it in to the car. I was very happy with the service, and the purchases I made. I will let all my friends and family know what a great experience I had to day at
Farmers True Value.

Worst experience ever. Everyone knows that the prices are high but please read all of this experience I just had with the owner Scott Farver. On June 8th 2020 I placed an order with the owner for a part that he charged 41 dollars for and I asked about over night delivery. He told me around 13 dollars and I said go ahead. At this point I paid for the part and he said being the time of day that it most likely will take an extra day. He took my name and number and said to me they will call me when it arrived. 4 days later I go in to find out what's going on to find out the part was sitting on the counter and had been there for 2 days . He then proceeded to say well I should have been called but wasn't, then he wanted 45 dollars for overnight service. When I called him on the price he wouldn't budge. I dropped an f bomb about the lack of service for a part that was overpriced to begin with at which point he took the part from me and told me to leave his store and never come back. He did give me money back. And worst of all, the man never offered an apology as to why I wasn't called when the part arrived 2 days earlier. Horid experience. Randy Griffin, Kellogg Iowa

Always shop here as knowledgeable and great service. Never have let me down in 12 years since I moved to Iowa!

Have went here many time's, from rentals to shopping, to racing thing's, very professional and very helpful. Very kind and respectful people, if you haven't been here I recommend you stop in.

The staff running the store today needs a true lesson in customer service!! that's an understatement! we've lived here over 30+ years and I can honestly say: I'm disappointed that this is the first time I've EVER had to launch a complaint about this store.

There were no customers in the store during my visit today; I couldn't get waited on with 3 employees stationed up front! I was so taken aback by the service that I called multiple times to speak with a manager. a woman named Michelle ended up lying saying she was the manager. I was hung up on and called back. She repeatedly huffed & said they are too busy & continued with her vulgar tone. I actually recorded the entire conversation because I was in such disbelief that anyone from this store would speak this way to a customer.

We always try to shop locally; after this experience, I , along with my family will travel elsewhere!

Everyone very helpful. If they don't have it they will try to get it. Pricing is very competitive with the big box stores in Des Moines. Glad to support a local business - besides it takes a min 3 trips to hardware store for DIY plumbing job and best to have a local place to make all those trips. Scott, Doug, Cole and the others are great to work with.

They are great. Ordered the part that I needed for my lawnmower with out any problems. They are always super helpful.

Prices like a hardware store bit they have what you need and vely helpful and quick to show you where it's at

Good selection. Mostly affordable. Staff is semi-knowledgable on stuff they have. Go to place for tools and the such. :)

Horrible overpriced filthy store. Good luck finding something or someone to help you find what you are wanting. Rude employees. Most are obviously minimum wage teens and grumpy old men who don't know what customer servicing stands for. Be careful walking around in the store you could easily hurt yourself with all the clutter all over the aisles and very messy unorganized displays of goods. Gladly taking my business and money to the Des Moines area. Shame on Farvers True Value. Suggest the owner take time out to visit other True Values and see what a real True Value Hardware Store customer experience should be like.

Rented a skidloader , bucket and Harley rake from them. Delivery was slow but made up for it with customer service. Thanks and I'll be back for more rentals

The Newton True Value is pretty good. Employees are mostly nice. Some of the older workers seem grumpy some times but.. they are old and work at True Value so I guess that’s probably how I would feel too.

The store has your basic building supplies, tools, plumbing, etc. They also have some odd items that bigger stores don’t have such as Duco Cement (glue). Neither Lowe’s or Home Depot had this. Best glue EVER.

Let’s be realistic here. You can only expect so much from a small store. This isn’t Lowe’s or Home Depot. The store probably doesn’t have the luxury of having prices as low as a big box store. Plus, supply and demand determines pricing and let’s face it, there isn’t exactly another place nearby to buy a lot of the stuff they sell.

I love Farvers True Value, my only complaint is your website... it's terrible, the search functionality very limited. Short of checking your hours or getting phone number it's a waste of time to shop on your site.

After waiting 6 weeks to fix my lawnmower,and being told there were still 5 more to fix before mine. I took it somewhere else to be fixed. It needed 2 snap rings and it was fixed in 5 days including a Sat and Sunday. Got tired of borrowing a mower to now myyard

Good store but some things are overpriced if your after a few small. Items it fine but if you are doing a bigger job you csn save money by making the trip to menards there baracue accessorys are fair priced but the prices on there grills are way to high

We try to shop local when we can. I hadn't been in the store without looking for something specific. I got the chance to wander recently while my husband was getting some supplies for a project. I couldn't believe all the variety for cooking and baking supplies! Definitely will be looking there first in future.