Johnson Roofing Co Inc

I was referred to Johnson Roofing by a family friend for some minor repairs after buying a house but we had difficulties from the beginning.

Very poor customer service, unresponsive to phone calls and emails.

Poor quality of work. We shared a copy of a certified house inspection report to complete necessary roof repairs and asked if their estimate covered the items from the report. They assured us it did; however, have completion of the work, a few items from the report were not addressed.

We immediately shared out concerns with Johnson Roofing and received no response to our calls or emails.

If you want a job done quickly and with good customer service, please look elsewhere.

I plan to tell the family friend (realtor) that recommended Johnson Roofing to stop referring this company to all future clients.

After being a customer for 30 years, it is sad that we now have to terminate our patronage of Johnson Roofing. Inability to coordinate repairs and the complete lack of customer service has finally exceeded our customer loyalty.
Some of the issues we have experienced:
3 years ago we had facial boards replaced on the carport. During this job, the worker noticed additional wood damage but forgot to pass that information on. Even though the job requested inspection and repair of any damage discovered. We discovered the damaged wood a couple months later and had to have them return to repair the damage. (With the additional cost of removing and reinstalling the facial board)
Last year we attempted to use Johnson Roofing to repair some damage caused by squirrels. The work needed to be coordinated with the pest exterminator. Unfortunately, Johnson Roofing's complete inability to coordinate anything forced us to use another contractor.
Last month we found a loose shingle and, after a heavy rain, that the gutters needed cleaning. We scheduled a date and time to have someone come out but the day before that date we were told they needed to cancel. Earlier this week we called and rescheduled to have Johnson Roofing fix the loose shingle and clean the gutters, only to receive a billing invoice 2 day later indicating someone had been out the week before and reattached the shingle but because the loose shingle was on the front of the house and the clogged gutters are on the back and on the carport the person either failed to properly inspect the gutters or decided since the water faucets were turned off (the reason we needed to coordinate a time) he didn't want to do the job.
Yesterday I called Johnson Roofing to try to resolve this issue and was told "Steve will call you back". When I failed to receive a call back, I called today and left a message asking to be contacted and expressed my frustration.
The call back I received from Steve basically said piss-off!
30 years of customer loyalty obviously means nothing.

The most unprofessional experience I have ever had with a contractor. Contacted them months ago for a simple roof repair. It was pulling teeth every step of the way to get a quote, invoice, and then after being promised someone would be out to fix it within a week, I heard nothing for over a month. I had to beg to get a call back, and was told on multiple occasions that someone would be by that week to fix it. Finally, the owner called and said they were behind because of winter and my part was special order, but I would get a discount. Do you think I ever heard back? NO. I told them I had to list my property and it was urgent. ZERO CARE given. I finally got a friend to help me, who charged me ONE FOURTH of the initial estimate, and was able to fix it within 3 days of coming by, and guess what - it wasn't special order. I have no words. This was an awful, pointless experience from beginning to end. Stay away if you ever want someone to fix your roof, or give you a fair price.

Johnson roofing installed a brand new roof on our townhouse and installed new soffett and wrapped the trim boards in aluminum in the rear of our home. The roof replacement was through our insurance and Steve worked with our insurance to make sure they understood what needed to be done to meet local code and get us taken care of properly. His prices are very good compared to some of the larger companies in the area and if you need to call him you reach him directly and not someone working in an office. The quality of the work is top notch. I highly recommend Johnson Roofing.

I will only trust Johnson Roofing on my house from now on. They are thorough, knowledgeable, explain what they're doing and how. Customer service and communications have been excellent. Highly recommend Johnson Roofing for all your roofing needs!

Not only did they do mine, but several in our townhome row. Excellent in every aspect, and since we did some right next door, we got a great price. Wouldn't let anyone else touch my roof. Great!!!

Johnson roofing provides excellent service! They are on time and perform their work as scheduled. They care about their customers no matter how big or small the job is. I highly recommend Johnson roofing.

We had a leak coming from somewhere on our roof and I had several other roofing companies come out to try to find out what was causing the leak and give estimates. The rep from Johnson Roofing said that the flashing from one of the two skylights was leaking and that replacing it would solve the problem.

I let them do the job and sure enough, the leak stopped. They did a great job and I watched their repairmen do the work and was very impressed by their professionalism. They knew what they were doing and had the right tools they needed.

One well-known roofing company I had called wanted a $450 deposit before they even came out - I would never do this. Would highly recommend Johnson Roofing and will call them again if the flashing on the other skylight starts leaking.