Jim Falk Hyundai of Maui

The vehicle was purchased in Nov. 2022 and since then the vehicle has broken down 3 separate times (dec, jan, and march). The service department sucks. They say they order parts that take forever to come in, no one answers the phone, and after getting the vehicle back, it still breaks down. DONT WASTE UR TIME HERE. I wish i went somewhere else. If i could give them -10 i would..

I had my vehicle scheduled for required service and returned to pick the vehicle up when completed. Jim Falk Hyundai of Maui service advisors were professional and courteous.

I had a pleasant experience. I took my car in for factory recall computer update and replacement of a canister. The gentleman that helped me was courteous and didn't try and upsell me on stuff I didn't need. He was very helpful and also got me a quote for a broken fog light. He gave me a realistic time frame of when to expect my car and he was pretty much on the money. I realize things can go wrong during a servicing so even if it had taken longer I would have been ok with it. They did not have one part in to finish the job but said they had ordered it and would call as soon as it came in so I could bring it in to finish the work. All said and done this was a much more pleasant experience since my last visit to dealer ship. I probably still won't buy a car from these guy. But I have a respect for the service department. They actually made me feel like a valued customer. Maybe they should be training some of the other employees and managers.

Soweird
Joe the Sale Agent needs improvement he don"t know how to demonstrate and what the features is all about. He told me 2022 model but i found out its 2021 model. He even told me passenger seat is automatic adjust but its not.
He told me buying Hyundai Cars has a free 3year warranty service but no more. The price he gave me is too high.

always providing awesome and prompt service from welcoming to existing the service area, therefore overall giving the aloha and family style atmosphere that all departments on the island should try to match

Outstanding service. Ask for Joel. Joel treated me like ohana. Every request was granted, every wrong was made right, and overall a very easy purchase. He respected my time and made me very happy with my purchase. Thank you, Joel.

Friendly service but lack the experience of disclosing information before proceeding on vehicle service on the amount of $107.94 for oil change it's only 500 miles on it within 6 months of driving it. Upon purchasing a new 2020 Hyundai I felt I have been mislead into believing it came with a 36k miles or 3 year warranty guess we shouldn't believe all what is said.

Make Sure You Get It In Writing!!! Let me start with the good. I love my truck. There’s the good. First off I’m not going to put up my salesman’s name or the finance managers name because I don’t get down like that. And in all honesty I like my salesman I’m just disappointed in him. To make a long story short I leased a vehicle and upon returning it made a deal for a truck. My deal was that all aspects of ending my lease would be covered by the dealership as part of my truck purchase. Essentially out with the old in with the new (clean slate). 8 months later I start receiving calls from Hyundai billing stating that I owe them a balance. I brought this to my salesman’s attention who informed the finance manager and I never heard back. After 3 weeks of no word I go in person to resolve the issue. The end result was the finance manager saying that because he couldn’t find it in writing in my agreement he could do nothing about it. He actually said “he wanted to do right by me but...”. If you guys wanted to do right by me then you would have no buts. I am a handshake and your word is good enough kind of guy. But unfortunately this business is not. I immediately left, contacted Hyundai and payed the balance myself. They lost a customer today over a mere $600. Too bad for them because my wife and I were going to buy a 2021 Hyundai Palisade Calligraphy trim when they got one in stock.

MAUI HAWAII JIM FOLKS MOTOR RICK K JACOBSON SERVICE AREA ALWAYS PLEASE TO SEE HIM HE INTERACT WITH CUSTOMERS WELL. FRIENDLY VERY POSITIVE ATTITUDE GREATS THE PERSON WITH A SMILE AND A GOOD MORNING OR GOOD AFTERNOON AND THE SERVICE OF YOUR CAR IS DONE HE WILL CALL YOU BY NAME WITH A SMILE AND WHILE YOU PAY FOR THE SERVICE HE WILL END IT BY SAYING HAVE A NICE DAY. MY NAME IS VALERIE KAEHUAEA HAD MY CANYON SERVICE DONE ON 09,04,2020 MAHALO

Overall 4 1/2 stars
This is a review of the sales department and my car buying experience. One week ago my vehicle broke and I began my search for a new car. I searched the main dealerships on Maui for both new and used cars. I had narrowed my search down to four dealerships and five cars. I called Jim Falk Motors on Hana Highway in Kahului and was handed over to Jesse Jenison on Monday. Immediately after my inquiry Jesse emailed a link to my vehicle and text me his contact information. We set an appointment for Thursday for a viewing. On Wednesday I travelled to the other dealerships and test drove several other cars. Jesse sent me an appointment reminder and I arrived on the lot and was greeted kindly. By this time I was already thinking I had found my car on a different lot. But then I test drove a Hyundai and Jesse explained all the amenities of the Kona. I really appreciated the way Jesse handled the sale and spoke about the car. I think his experience and knowledge of Hyundai brand is outstanding. It was certainly apparent when by Friday I had not heard from the other dealerships where I had test driven vehicles and already Jesse had called to say thank you for stopping in. I requested more information after our appointment on Thursday and he quickly replied. I returned to the lot to decide between my final two vehicles. I was able to test drive the Kona twice before making my decision to buy, which I did shortly after. On Saturday afternoon Jesse called to say thank you for my business. During these hard times I understand that we are all under different kinds of stresses and am grateful that I do not have to stress about finding a car anymore. Thank you to Jesse for showing me the awesome Hyundai I get to drive!

You better really check the car or truck before you buy it from this dealer!
We bought a 2014 Ford Escape last summer and the sales person Andrew only told me it only had a dent on the hood. The car also had a cracked bumper, head light broken seal, sensors problems and a coolant leak in the back of the engine hoses. We already spent $2,000 fixing the mechanical problems alone.
Lessons learned!

Beware... Management not trustworthy.

They offered me a car for a discounted price and even let me sign that I agree to the total to be paid, including taxes and everything, and said that I can come the next day to sign the paperwork and pick up the car.

So I arrange everything on my end and the next day when I am calling that I am going to get the car the manager says that the price was not final and that he never agreed to it. Tried to negotiate different price which I refused.

He even said that he heard what the sales guy was telling me and that it was not the final price. Which simply is not true.

The price negotiation was done with the sales person and the manager was just around the corner and clearly heard what we were talking about because when I had a question the sales guy could not answer, he would shout the answer right away without asking... When we discussed the total price to be paid he did not say a word. So maybe it is a strategy, they try to "lock" you in a favorable price and then, when you are all set the manager comes up and says, sorry, not the final price, I never agreed to it. The sales guy was even specifically checking the discounted price with the manager before we went for a test ride and said he agreed to it.

Pretty bad. When we where outside the sales guy even pushed me for like 15 minutes to pay a reservation fee so noone else can see the car before I come for it the next day... He clearly said multiple times that I can get it for the agreed price, and that the only difference if I pay the reservation fee would be that they would not be offering the car for a day so nobody else takes it.

Thank you Joy (Salesman) and Jason (Sales Manager) for going above and beyond with your service. My wife and I was very happy and excited to take home our Palisade. I highly recommend your excellent costumer service to everyone that’s looking to buy a car in Maui. Greatly appreciated.

Ireally appreciate Ricks knowledge and his recommendations for car repair
Elmer is an excellent technician and I am always confident that once the car is repaired its really good
Thanks Elmer and Rick

I was a former Service adviser for Hyundai 15 years ago in Texas. This place is lacking. Rubber stamping things customers need. My brother has an accent he keeps at his condo in Maui. I went over and he asked me to take it to service. The last time it was in they recommended a laundry list of thinhs to get done. A throttle body service, injector service, front end alignment, transmission flush, cooling system flush. At the mileage and time a cooling system service and change trans fluid is all that was needed. The auto has 25k miles. Checking history the dealer changed a strut and did a front end alignment about 5k miles previously. The dealer is a bad example of what a dealership should be.

Wow...is it just me or are car dealerships here on Maui a joke? Maybe it's because they're all pretty much owned and monopolized by one person? I don't understand how I have walked into 3 dealerships within the past month all owned by one man, and every time I've been at 3 different properties, I have NEVER been able to get a sales person. I have to go searching for one and practically beg for help. Whatever happened to the days where they were all eager and waiting for you to come in? Where they would greet you as soon as you stepped foot on their lot? Let me just say, you won't get it a lot owned by JF. I just can't believe the lack of service from his dealerships. I think I'm going to check around and go somewhere that he doesn't own so I can actually get service and don't have to deal with the "Maui mark up" $5k additional pricing on vehicles. I guess karmart here I come.

Rick was my friendly and helpful service attendant.
My car was done on time as promised.
It was great getting to use their free shuttle service to go to
the mall while I was waiting. Richard, the shuttle driver was great!

Great negotiation with Joe today, he was quick and considerate. We had cash and didn’t want all the back and forth hassle. Joe made it happen, fair for us and fair for him. We’re very excited for our new 2020 Hyundai Santa Fe! Silver exterior, beautiful!
Highly recommend working with Joe at Jim Falk Hyundai of Maui!

Very Friendly down to earth people. excellent service great sense of humor. Come checkum.... ALOHA spirit. to make your day they have it all.

I had to call and email them several times to move the process forward and they would never get back to me. It's as if they didn't want my business. They were a waste of time. I found another dealership and another car and the sales rep was great to work with.

Short notice. Richard fixed my car. So fast. Great service. I had no appointment. But he did great. Thanks Agsin Moki

It was enlightening to be assisted by Richard in the Service Dept. He was very helpful, pleasant and courteous. Thank you very much!

Very disappointed in today's service. If there was a negative star, I would use it. Initially lost our scheduled appointment, walked in to a very nonchalant service personnel attitude; more concerned about their printer than their customer. 1 - 1.5 hr oil change and tire rotation stretched to 3 hours with no communication from Service dept. Not happy.

Bought our first Tacoma back in April and the Hyundai team was very helpful. Ka'i (our salesman) was kind and patient because we weren't sure what truck we wanted so he showed us around the lot and suggested a few trucks that we could choose from. If you're looking to buy a truck or a car, I'd recommend going to Hyundai and checking the place out! Big Mahalo to Ka'i for helping us get the truck that we wanted! Outstanding customer service :)

Service went from 5 stars to 0 if that were an option.
I had major warranty work done on my 2013 Tucson; they took care of everything thing! I expected serious headaches and mountains of paper work on my part, but that was not the case. Nobody likes to have car problems, but the service department did an outstanding job. (My post from 5 years ago) UNFORTUNATELY THIS IS NO LONGER TRUE, HORRIBLE CUSTOMER SERVICE, took my car in for a recall, hours later the radio quit working and the next morning ever aspect of my car was dead. I made several calls and nobody returned my calls. I had to arrange for my own tow and they then they blamed it on my battery because it was not purchased through the dealership. The person making these claims never actually saw my car, but that was his assessment. I COULD PAY $170 to have a diagnosis. It couldn’t possibly be related to the work done there. DENY, DENY, DENY! I immediately went elsewhere to have my battery checked. NOTHING WRONG WITH MY BATTERY, IT’S NOT OLD as was insinuated. NEVER GOING BACK! But will likely have to pay another auto repair facility to find out why my car is having electrical problems.

Great deals on a new used car for my island home.
Thank you for your splendid service and warranty
Veronica

Tati is the best service advisor!! Tati is so proactive and helpful. Not only did she help book my appointment, she (and the service team) got my car in and out within an hour while I had breakfast nearby. As I was checking out, not only was my bill accurate, but Tati provided a list of items for my next (60k) servicing AND the cost of them all. So proactive and so helpful!

Place was a joke, employees all on cell phones , terrible customer service .. ask to see a car and they kept trying to upsell without showing me what I wanted ... found lower price at island motors for exact same car .. don’t waste your time w Falk in Maui