Jack Hanania Buick GMC

Great experience with Marisa and her manager Mike. They helped me locate the truck and options I wanted and worked with me to get the sale completed. Then Donnie rounded out the team with Finance and meeting all of my needs with warranties. Great professional team I will be back and recommend this team to everyone I know. Thanks team.

From my salesman John to all the Managers this was a super easy process and a GREAT experience. Highly recommend

Great Service team! My family was stuck in town with a dead vehicle on our vacation travel home day. Trey and the GM service tech (sorry never learned his name) were able to squeeze us in on a Saturday morning and replaced the starter motor. In and out of the dealership in under 3 hours. Great experience. Thanks Gentlemen.

Big town prices and inventory with small town customer service! After buying a Yukon XL there, we returned to purchase a Sierra. This deal had a difficult trade, but General Manager Mike Stringer gave us solid advice and made us a great deal! With Dan and Donnie completing the work, it was a quick transaction. All our cars will come from Jack Hanania GMC!

I want to thank Kirsten Snider for the fantastic work she did to get me approved for my Toyota Tacoma, she bent over backwards to help me out and I would definitely recommend her to anyone. Thank you Kirsten for your help and hard work

The beginning of May my son-in-law purchased a used Truck. Within a the week the check engine light came on. First, it needed a fuel injector and he was told it's not covered. (They ended up covering it). After getting his truck back, the check engine light came on again. The truck needed a new Transmission & Converter. To top it off the Warranty wouldn't cover & they expected him to pay. A lot of back and forth and the dealership said they would cover it. We asked for a rental & he was told since the dealership is covering the cost a rental couldn't be provided. The truck was dropped off around Memorial Day, here it is mid-July and he still hasn't received his truck back. The delay is the pump that is on back order. We were told if you purchase it else where GM wouldn't cover. He has made 2 payments and still doesn't have his vehicle. How much do you think a rental cost for 2 months? This is everyone's worst nightmare. All we keep getting is, I don't know.

Great experience working with Kristen and Bobby. No pressure. Easy time with Donnie in the finance department. Overall great experience. Thanks!

Kristen Snider was our car dealer and what a great experience, very professional and personable. She made the whole process very easy. Thank you very much!

Kristin Snider and Mike Stringer at Jack Hanania Buick GMC were absolutely fantastic. They were incredibly patient and made the entire car-buying process smooth and stress-free. I had very specific preferences, and they went above and beyond to accommodate me without ever making me feel pressured. If you're looking for a vehicle, this is definitely the place to go.

Kristen with a E
Made it a very pleasurable experience buying my new gmc canyon she was very knowledgeable about the truck
I will definitely send referrals to hanania Buick gmc
And of course ask for Kristen with a e

Great experience! Lindsay from the service department was amazing with excellent communication in helping me to stay safe on the road!

Kristen was Amazing!!! She was extremely helpful and patient with me. She helped me get exactly what I wanted at the price I needed to be.

Everyone we dealt with was fantastic, and we were particularly pleased to have Kristen Snider as our sales consultant. She is very knowledgeable and clearly cares about the customer relationship and experience! It was our first visit to this dealership, and we are so glad we checked them out!

⭐️⭐️⭐️⭐️⭐️ A Top-Notch Experience with Kristen Snider

I recently purchased a truck and had the absolute pleasure of working with Kristen Snider — and I can’t recommend her highly enough! From the moment I walked into the dealership, Kristen made the entire process smooth, transparent, and genuinely enjoyable.

She’s the kind of salesperson you hope to work with: knowledgeable without being pushy, responsive to every question, and completely customer-focused. Kristen took the time to understand exactly what I was looking for and guided me through my options with patience and professionalism. At no point did I feel pressured — just supported.

When it came time to finalize the deal, she was upfront, honest, and efficient. She worked hard to ensure I got a fair price, a payment plan that made sense, and all the information I needed. Her follow-up and attention to detail even after the sale showed she truly cares about her customers and their long-term satisfaction.

Thanks to Kristen, I drove off the lot in a truck I absolutely love, and with the confidence that I made the right decision.

If you’re in the market for a vehicle, ask for Kristen Snider — she’s a total rock star in the auto world!

I had the good fortune to have Kristen as my sales person when I purchase a used vehicle. She was personable and very responsive to my questions and concerns. The purchase process was very efficient and overall pleasant.

Our Salesman Eric M. was top notch! Straight shooter, knowledgeable, and professional. He made our experience enjoyable and hassel free! We will definitely be return customers! Thank you Eric!

Came to buy a car that I had put a deposit down on a week ago and it was locked in the service department area. Not only did they not tell me until I was halfway through signing the paper work, but they didn't even try to get someone there to unlock it or do anything to make up for the fact that I didn't get to drive off with the car that I spent a lot of money on. Beyond disappointed and have no respect for them waiting until I was signing everything to tell me.

This is Shelia Apple. She sold me the 2019 Buick Encore. Kristen Snider was absolutely amazing. She was attentative and friendly. I adore her. She made me feel so comfortable.

I had a great experience with Minh Tran . He’s a wonderful sales associate that I would recommend to anyone . He went over detailed options and helped me find the vehicle that I wanted . I would recommend this dealership and ask for Minh .

I want to make a special shoutout to Moose! He was a strong advocate for all my vehicles repairs including breaks, shocks, tires, and a bad fuel injector. He went above and beyond to ensure everything was done in timely and properly manner. I will continue my service here because of him!

The team at Jack Hanania made buying my new truck easy and fast. They had a good selection of what I was looking for and the salesman James was informative and helped me narrow down to the exact truck. Best experience ever buying a new vehicle

Our salesman Eric was very knowledgeable and got the job done in a timely manner. Even after the sale he called to check on us to see how he could help in anyway.. He made buying a new Truck very easy.
All the other employees from management to finance were very professional they worked as a team! I would definitely recommend Eric at Jack Hanania Buick in St Augustine for your Salesman!!!

Kristen is amazing. I purchased 2 vehicles today. It was by far the best experience I ever had buying a car.

While my husband, Victor, and I were car shopping today for 2 cars we had the extreme pleasure of working with Kristen. She provided the absolute best service and information while buying a car we have EVER received. This was by far a best experience ever and we did buy 2 vehicles today a Terrain and Sierra. My name is Monica Picciarelli and you can contact me anytime

It was a pleasure having Kristen as my sales rep. Easy to talk to and was transparent with the entire process. She definitely made driving off in my new Sierra fast and painless!

I just had a wonderful experience purchasing a used truck from the team! Eric and Bobby both helped me out and made it a seamless experience. Thank you!

Was really just pricing new cars with no thought of actually buying anything. After speaking with Heather that all changed. Got me a great rate and wonderful offer on my trade in. Very easy process. Top notch service.

Thank you so much to Bobby Pratt at Hanania Buick GMC. He was punctual, professional, answered every question, straight shooter, and someone i want to give my business too every time! Thank you for making both purchases easy and fun. Go see Bobby if your shopping for a vehicle

Bobby Pratt with sales was EXTREMELY HELPFUL in getting me into a 2025 GMC after totaling my truck. Bought from him specifically 3 different times and he never lets me down!

I was looking for a used work truck and bobby prat made that process easy as possible. Ounce we found what we was looking for bobby did not only sell us 1 but two vehicles and everything he said it was EXACTLY THAT. I couldn't belive it usually sales say one thing and something else happens we are very happy super comfortable in our new rides. We will always shop with bobby pratt and you should to
Thanks Mr BOBBY

My experience with Jack Hanania hasn't been what I was hoping for when purchasing the first vehicle for my small business. From the start I was having issues with low pressure sensors on the tires. The next day following the purchase they began to fail. A few days later the AC was not working properly. Also they did not set up the title correctly. My time now has to be taken to wait at the DMV just to add the bank as the lienholder and I have to come out of pocket for the change. My concerns were voiced to the salesperson who sold me the car. I felt shoved to the service department and didn't break much ground. Come to find out he is no longer with the dealership. When I finally got a hold of Mike who assisted in the purchasing of the vehicle, he also referred me to the service department and has not returned my phone calls since. My issue is not with the vehicle necessarily...things happen. The lack of response and having to pay the bill for repair as well as wasting time at the DMV just to pay more money to have the title processed properly is why I took the time to write the review.

Kristen Snider is sooo Amazing! She worked very diligently and Hard to get me in a car. Thank you so much for all your help. I am very appreciative for everything you did to help me. Please anyone if you need a good sales person who is for you please go to Kristen Snider at Hanania autos of St. Augustine

Heather was the most wonderful person to work with and I am beyond grateful for her kindness and determination to get me the car I wanted at the right price. She was enthusiastic and not at all too pushy like some can be. I really appreciated her authenticity. Highly recommend going to Heather!

Eric Mejias was the best salesman I’ve ever worked with I will be referring him to everyone I know looking for a new vehicle

First, I want to give a big thank you to my sales rep which was Heather. Heather worked with me to put me in the vehicle that I wanted. She didn’t try to oversell me, rather gave me what I asked for. Ask for Heather and tell her James sent you. She will treat you right!

JS

Easy smooth process of buying my new truck. They gave me a fair trade in price and were very easy to work with.

I had an excellent experience at Jack Hanania GMC. The whole car buying experience was very smooth and stress free. Kristen was very knowledgeable, never pushy, and helped set the vehicle up for my phone and onstar account. Highly, highly recommend giving these folks a chance!

I love sales and service at this dealership. The staff is amazing - professional, friendly, and will go the extra mile for you. Make sure to ask for Kristen in sales and Lindsay in service!

I’ve always believed that excellence isn’t just about what a company promises—it’s about who delivers it. And at Jack Hanania Buick GMC, that excellence has a name: Mostafa “Moose” Abdel Hamid.

From day one, Moose has handled my vehicle with the kind of care and precision you don’t often see anymore. He’s sharp, professional, and carries himself with the quiet confidence of someone who knows exactly what he’s doing. On the rare occasion he’s not there, Lindsey steps in without missing a beat—attentive, knowledgeable, and just as committed to doing things right.

It’s rare to find that kind of consistency, let alone wrapped in such approachable, genuinely friendly service. Because of them, I don’t just feel like a customer—I feel like a valued part of the operation.

There’s no question about it: I won’t be taking my business anywhere else.

My experience was with both Chrysler, and Chevy. Horrible experience, high pressure sales with little effort for negotiation from the sales department. “Take it, or leave it” The traditional cars salesmanship does not exist there. The arrogance is off the chart. I even had a salesman track my wife down after she used the restroom to ask her if she was buying a car or both of us. This is after he spoke to both of us. Shady, shady, shady.

Was told 2000.00 was added to the price because I don't have a trade in. 4000.00 more in dealer fees. 9000.00 over the price listed online... If there was a 0 stars I would offer it. RuN from this dealership, shady shady shady. I left in disbelief of what they tried to pull. Manager did call and offer to remove all fees... But why would I ever go back knowing how shady they are. Watch yourself if you buy here.

I have never worked with an auto sales customer as pleasant, professional, and knowledgeable as Kristen Snider. Because of Kristen’s help we drove away from Hanania Dealership feeling happy and blessed.

Bought a truck and they were not honest. I had a deal and they charged me $2k extra after the papers were signed. I also had an additional $1k discount that they did not put towards the final price. Their salesman made a deal they did not want to honor so they waited until after the papers were signed then charged me the extra and said pay it or leave. They fired the salesman right after. Which shows they knew they were in the wrong. When I was dealing with them I was also dealing with another dealership. The other dealership told me to be careful at this dealership because they throw hidden costs at you. He said many customers have come to them after being lied too. I have a deal via text message which is a contract in Florida but they said that was the salesman, not the dealership and they would not honor his word. So if you are planning on purchasing a vehicle at this dealership, be careful, don’t let them try and get extra money out of you after the paperwork has been signed.

We bought a pre-owned truck from Hanania GMC today, and Bobby Pratt was our salesman. He provided great service, no pressure, and an easy process. Thank you!

I had an amazing experience with this dealership. My sales lady was Kristen and I highly recommend her. She worked really hard with me being I can be a difficult buyer. She was very helpful and patient with me. She I was very understanding with me and shows she cares. If you go there I highly recommend her as a sales person.

Lindsay went above and beyond to get my vehicle serviced She treated me with professional manner and was genuinely concerned and kind. She wears many hats and even had to mop up a large coffee spill from an elderly customer and did so with a smile She is one in a million! Also your mechanic fixed a long standing problem that i had with my engine that Firestone gave up on! Very pleased with your GMC service division

The advisor met me outside and checked me in. The oil change was finished in 30 minutes and I was on my way.

This is the third new vehicle we've purchased from Kristen. She's exceptional and knowledgeable. Made sure to go in depth on all the features and was personable. Anytime we have a question or issue she's quick to help. Can't recommend her enough!

I normally let my wife fill these out but had to take the time myself so I could rave about our treatment at this dealership. From the start of this process to the end, our salesman Eric M and the management at this dealer gave us excellent service and attention. Im a very hard sell but these guys didnt stop until every demand was met and even exceeded. We are the proud owners of a brand new 2025 GMC 2500HD in downpour metallic blue because of the next level efforts of this dealer to get us into what we wanted at the price we couldn't walk away from. Thanks to everyone involved in our sale!!! The Harrisons from Fleming Island Florida

Lindsay, my Service Advisor, was very thorough. Asked clarifying questions, made appropriate recommendations, pointed out things to consider and generally gave me the impression of truly being a “service advisor”

When I picked the vehicle up, she explained what was done and made sure I was completely satisfied.

Hanania GMC of St Augustine will by my new GMC dealership of preference

Kristen Snider was very helpful in us buying our new car. Courtous and so nice and friendly. We will be back for our next car to see her
Very professional.

Great car buying experience! Sales representatives very friendly and helpful; especially Kirsten Snider who took us through the initial process. I would recommend this dealership for anyone interested in buying a Buick.

Hour and 20 min for a waiter oil change under pre owned certified warranty. That’s fine I can deal with it…. Windshield washer fluid not topped off with warning still on the dash? No multi point inspection done…. No oil sticker updated on windshield. wondering what was done in the hour and 20 minutes.

After spending over two weeks online researching and reviewing dozens of cars, the Buick Envision Avenir continued to be my number one pick. Hanania Automotive had just the right car for me so I met with Sales Associate Cedrick Davis, who made every aspect of my purchase go forward without a problem. A big thank you to all of the employees who helped to make this happen for me.

I purchased a 2017 GMC truck from St.augistine, Florida. The customer service
was top of the line. After having the truck for a few weeks, the radio began to malfunction. It
was only able to play music on one side of the vehicle. Naturally, I reached out to the dealership
for support with this issue. Unfortunately, no one was able to offer me a solution on how to
resolve this issue with my new truck and its radio. I was forced to contact the cooperate office
to get the radio issue resolved. The result was me having to have the radio replaced which cost
me $100, which I was alright with.
Approximately, two years later I began to have some issues with my truck. After having it
diagnosed, I learned that the transmission had gone out. Fortunately, my truck was still under
warranty. Now! My first issue with this process is they did not supply me with a vehicle to drive
while my truck was getting repaired. My second issue with this is apparently, this make and
model of vehicle has a history of transmissions going bad. My third issue with this is the amount
of time my truck was sitting at the dealership. My fourth issue with this was the lack of
communication about the status of my vehicle. I had to keep calling and asking for a date of
completion. After a few weeks of this I was finally told the transmission was on back order and
they did know when it would be in. I told them that I wanted to pick my truck up and I was
informed that the truck was disassembled. After being without my truck for 60 plus days and
having to pay for a rental car out of my own pocket, all while continuing to make monthly truck
payments on a vehicle that can’t be driven, I decided to ask for assistance with purchasing a
new truck.
January 4, 2025, I purchased a 2020 GMC Canyon with 35,000 miles on it. Less than 30 days the
truck started to do the same things, jerking and when in the lower gears it shifts extremely
hard. I contacted cooperate to inform them of my dissatisfaction with this vehicle. I believed
they sold me a truck that they knew had some possible defects. I took the truck in to the
dealership for a diagnosis.
On February 10, 2025, I was informed once again that the transmission has gone bad. Once
again, I was told that the transmission was on back order, and they did not have a date of arrival
for the new transmission. Once again, I am out of my truck that I am paying for. I asked again
about them giving me a truck to drive while my vehicle is being repaired. They offered me a car
to drive as a pacifier. They did tell me I could drive a loaner truck; however, I was not going to be
allowed to drive the truck out of state or allowed to tow anything with the truck according to
the sales associate. May I just add the reason why I purchased a truck is for a few reasons other
than the love of a truck. I have a business that requires me to tow and load my large grills to
events for catering, I pull my boat for fishing, and I often travel to North Carolina to take care of
family business. So now, I am losing out on money because I don’t have my truck, I am not able
to take my boat out to the docks for fishing which helps to maintain my mental health, and most
of all I am not able to travel the way that I need to take care of family business out of state.
Despite all those things not being able to be done because I am without my vehicle, I have not
received one phone call with an update on the status of my vehicle as of today. I went to the dealership one day to get some paperwork on the new truck and that is when I learned of the
back order on the second transmission. Imagine how I felt when I pulled up and saw both of my
trucks sitting side by side neither one of them working and both with the same issue.
Buyers beware of this dealership. They only care about one thing and that is the bottom line of
that sale. They offered a more expansive vehicle to me to purchase even after I gave them my
affordable price range. Again, that bottom line was there goal! My truck been there over 30 days!

Excellent experience at Jack Hanania GMC. Called for an issue. Service representative, Lindsey made an appointment promptly and service was aware of a service bulletin regarding the issue and repaired my vehicle in 1/2 day. Thank you! Highly recommend Jack Hanania GMC.

Finance and sales department changed my review from 5 to 1. Finance Dept didn't put the correct mailing address on the paperwork and instead of reprinting, he stated he'd call the bank to change. He didn't. Salesman called to follow up, I AGAIN, expressed my concern. Salesman said he'd follow up and/or send me a text with banks info. Crickets. I'd stay away from these soon to become dinosaurs, buying vehicles is easier and definitely more honest because of the internet, thank the lord.

Arrived at my appointment at 8am and was on the road by 8:40. Terriffic experience. Had a oil change and a tire rotation.

Left the dealer Jack Hanania with a brand new Great deal 2024 canyon elevation with moon roof and off road package ! Dennis Parker is the best and listened to me about my budget and I got a much better truck than expected too !!!

My oil change was done quickly and no other issues were found. The attendant in the service department was very polite and explained everything to me. It was a pleasure to bring my car in. Thank you!

Everyone at this dealership that I came in contact with was very respectful to me and let me know exactly what the offers were.

Bobby Pratt was outstanding salesman to work with at Hanania to I’m a proud owner of a 2025 EV 3x

I had a mixed experience with the Jack Hanania dealership in St. Augustine, Florida. Our vehicle broke down, and we were towed there for repairs, only to be charged without clear explanations. We were in a rush to get home, so they worked with us, and we ended up purchasing a brand new car. While the process was chaotic, I must acknowledge that they did provide us with a hotel room to stay in while we waited for the new car to arrive, which we were grateful for.

Collin, the manager, and our sales representative Chaz were initially helpful during this process. However, our post-sales experience has been frustrating. Our attempts to contact them for returning an extra key and addressing unresolved car issues have gone unanswered. What's more, they accused us of taking the original keys even after we had left and the service people repaired the original car.

Despite the ups and downs, we remain hopeful for a resolution. We would be willing to update this review if Jack Hanania dealership contacts us and the issues are properly addressed and resolved.

We have been contacted by the dealership so I am updating the review. Hopefully I can get the issues resolved and up it to 5 stars. Thank you so much to the manager for contacting us.

-Wanted to update they fixed the issues. After contacting the owner of the company