- 4400 College Boulevard Suite LL-140, Leawood, KS 66211
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
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Fantastic job from start to finish, excellent communication throughout and overall couldn't be more pleased with the new roof. Would not hesitate to use again.
Worst roof replacement experience we've ever had. Met with a rep early April, and when he took a look I asked if we could do this mid-June (15th or thereabouts). Ultimate scope was roof, gutters, and storm door. Was told that would be fine. Spoiler alert: it was not fine. I understand that some delays may happen, so I gave about a month of grace to get in touch or get it done before I reached back out. When I did, on July 15, was told verbatim "Materials are supposed to be delivered end of the week or possibly Monday. Both with start next week." Both referred to the fact that we scheduled both our own and our MIL's roof repairs with this company. Again I HAVE TO REACH OUT on July 25, and was told oops, rep forgot to submit contracts that were required before they'd deliver. Roof finally goes on sometime in August (I think, didn't note the exact date), however still waiting on gutters and storm door. Gutters randomly show up end of September with no warning; had to rush out to get the cars moved out of the garage. Wait a few more days, reach out on the storm door - don't hear anything back for a week. Reach out again, still nothing after a day so I was forced to start texting the main office to just get status updates. Told I'd have a date the following Monday; again nothing. Starting emailing and texting daily. Get a message the day it was supposed to be installed - "...I didn't realize you picked a special order door and not a stock item...Special order doors take 2-3 weeks to get in..." This is AFTER he'd had the link since APRIL (by this point we're mid-October). Finally installed beginning of NOVEMBER. I've already got 2 children, don't want to hire a company so that I can take on a third. Would avoid if timelines have even the faintest importance to you. The sad thing is that we'd used this company in the past with great results - apparently they're on a downhill slide. If you absolutely MUST use them, put timelines and specific dates in the contract with daily monetary penalties for when they miss - might help you avoid our experience. And if they're unwilling to do that - now you see why!
TLDR: Project that was supposed to wrap up mid-June wasn't completed until early November with piss poor communication the entire time.
Colter and his team will take amazing care for you! He’s very honest and cares about his clients. He won’t sell you something you don’t need. Highly recommend
- 4400 College Boulevard Suite LL-140, Leawood, KS 66211
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates