- 4400 College Boulevard Suite LL-140, Leawood, KS 66211
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
About the Business
What people say about “H&H Roofing and Restoration LLC”?
Customer feedback is mixed regarding the services provided by H&H Roofing and Restoration. While many reviews highlight excellent communication, professionalism, and effective project management, there are significant concerns about delays and unmet expectations. One reviewer described a frustrating experience with scheduling and communication regarding their roof replacement. Despite the positive experiences shared by numerous customers, the issues raised in the negative reviews suggest that there may be inconsistencies in service delivery and timeliness.
What Users Like The Most
- Fantastic job from start to finish, excellent communication throughout.
- Colter and his team will take amazing care for you! He’s very honest and cares about his clients.
- The whole process was smooth, professional, and transparent.
- Huston said 'challenge accepted' when four other companies quit on us.
- Professional, on time and able to do all the work I needed.
What Users Like The Least
- Worst roof replacement experience we've ever had.
- When I reached back out, I was told materials were supposed to be delivered 'end of the week or possibly Monday.'
- I understand that some delays may happen, but the lack of communication was frustrating.
- It was not fine; my expectations were not met.
- I was let down by a previous contractor, which added to the disappointment.
Recommended Reviews
Fantastic job from start to finish, excellent communication throughout and overall couldn't be more pleased with the new roof. Would not hesitate to use again.
Worst roof replacement experience we've ever had. Met with a rep early April, and when he took a look I asked if we could do this mid-June (15th or thereabouts). Ultimate scope was roof, gutters, and storm door. Was told that would be fine. Spoiler alert: it was not fine. I understand that some delays may happen, so I gave about a month of grace to get in touch or get it done before I reached back out. When I did, on July 15, was told verbatim "Materials are supposed to be delivered end of the week or possibly Monday. Both with start next week." Both referred to the fact that we scheduled both our own and our MIL's roof repairs with this company. Again I HAVE TO REACH OUT on July 25, and was told oops, rep forgot to submit contracts that were required before they'd deliver. Roof finally goes on sometime in August (I think, didn't note the exact date), however still waiting on gutters and storm door. Gutters randomly show up end of September with no warning; had to rush out to get the cars moved out of the garage. Wait a few more days, reach out on the storm door - don't hear anything back for a week. Reach out again, still nothing after a day so I was forced to start texting the main office to just get status updates. Told I'd have a date the following Monday; again nothing. Starting emailing and texting daily. Get a message the day it was supposed to be installed - "...I didn't realize you picked a special order door and not a stock item...Special order doors take 2-3 weeks to get in..." This is AFTER he'd had the link since APRIL (by this point we're mid-October). Finally installed beginning of NOVEMBER. I've already got 2 children, don't want to hire a company so that I can take on a third. Would avoid if timelines have even the faintest importance to you. The sad thing is that we'd used this company in the past with great results - apparently they're on a downhill slide. If you absolutely MUST use them, put timelines and specific dates in the contract with daily monetary penalties for when they miss - might help you avoid our experience. And if they're unwilling to do that - now you see why!
TLDR: Project that was supposed to wrap up mid-June wasn't completed until early November with piss poor communication the entire time.
Colter and his team will take amazing care for you! He’s very honest and cares about his clients. He won’t sell you something you don’t need. Highly recommend
Company Locations
Head Office
Branch Offices
- 4400 College Boulevard Suite LL-140, Leawood, KS 66211
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates