Disaster Response - Garden City, ID

Great repair service company. Had a leak in my roof that caused damage to my drywall. Technicians came out and repaired it right away!! 5 stars!!

Team was awesome. Had a water leak behind my washing machine and Kevin sent out his guys and they got it all cleaned up. Hayden was extremely polite and got the carpets all dried out. Thanks again.

I had the pleasure of speaking with Kevin from Disaster Response regarding potential repairs for water damage at my grandmother’s home. Kevin was incredibly knowledgeable and kind, taking the time to answer all my questions thoroughly. His professionalism and compassion left a lasting impression. Because of my interaction with Kevin, when the time comes to move forward, we will absolutely be choosing this company. Thank you, Kevin, for making a stressful situation so much easier!

I had some work completed by Kevin Beck. Very happy with the results and would recommend to my family. He was prompt with services and kept me in the loop about service dates.

Kevin and his crew did a awesome job on our home.we definently will be using there services again.great people and excellent customer service

I contacted Disaster Response when I had a major repair that needed to be handled. From start to finish, Kevin was amazing in helping me get back into my home. His knowledge and experience was apparent and I very much appreciated his honesty about timelines. The work done exceeded my expectations and I would recommend this company for future home repairs.

This is such an amazing company to work for! I have heard nothing but amazing reviews and the experience this company brings! I know many people in this company! Fabian Banuelos has went above and beyond for the company and is such an amazing person and never fails to make the experience for the customers amazing! Thank you for your work disaster response!

We recently had water damage in our garage and inner walls due to our air condtioner drain line. We contacted Disaster Response and they promptly came out and examined the damage and explained what should be done to repair the problem.
All the people from Disaster Response were respectful and would call before coming to our home and were always punctual.
Jose came in this week and completed the finish-up work done by several of your dedicated employees and made our home look like nothing ever happened. He is knowledgeable and made sure we were pleased with the work.
I will recommend Disaster Response to anyone who has a problem with a damaged home.

The response of the team was very quick, and they got right to the problem. They were courteous and efficient… id highly recommend this team!

The rest of the Story: I need to apologize for my review earlier: My spouse ended up in CCU for 5 days and I now find the Dry Wall Finisher tried three times to do the finishing repairs on my Renters wall and no one was home. All work is completed satisfactory now, so consider this Company anytime you need Home Repairs. Leila Farley

I am very impressed with the job they have done for us, I highly recommend Disaster Response, also the entire crew has been so nice and has kept me informed through the entire process, I had a leak under my sink and got a new floor installed these guys are simply amazing the floor looks stunning its absolutely beautiful! Thank you guys your the best!

Excellent service from the McCall contents team. Dede, Tom, and Tanner unloaded my furnishings quickly yet carefully. Pleased with their work and friendliness.

Mitigation experience was excellent! Thanks Fabian for doing a great Job on all the clean up and drying--kudos to your crew. I feel confident that I will not have any mold issues. I recognize there was more to be done than I expected, but you documented and explained well. Thanks to Aaron for understanding my situation. I had to pay out of pocket and you are helping me not to do anything unnecessary, as well as being available to answer all questions. I trust local business and encourage all to go with DR first! Keep business in Idaho. Look forward to working the next phase!

I am grateful for how quickly they arrived after I first called. They do what they say they are going to do. They were very understanding about the anxiousness I was feeling throughout the whole process. Their workers were very respectful, polite, and easy to work with.

Our dirt floor cellar flooding and although the water soaked in, we were left with a thick layer of mud. They came out and had some issues at first. But used a couple heaters and a dehumidifier. It ran day and night plugged into our electric from Thursday until Monday. It did it's job. But the price sticker was outrageous. Paid $800 when they came out to inspect it and after they finished, got billed another $700. No discount from them using my electric all those days either. So although the company gets the job done, I think the prices are unreasonable. $1500 to just to hookup heaters and dehumidifier for 5 days and pull out of the cellar a plastic barrier that wasn't secured.

The work group was very efficient and easy to work with. The only problem we had was they didn't always arrive when they set a time to get here. We hope that doing the the remodeling will happen soon to we can get back to a more normal life style in our 2 bathrooms. Stuart

My busy Saturday began with sparkly droplets of water on my newly refinished hardwood floor. When I realized they were coming from the ceiling I called Disaster Response. Despite my frantic schedule that day, Fabian identified a small time frame when I could be home.
When I arrived, the Disaster Response crew was waiting. After locating the source, the roof was tarped and sandbagged until a permanent repair could be scheduled.
That quick response on a rainy Saturday not only prevented damage to the floor, but a later examination revealed that the ceiling was also undamaged.
That is why Disaster Response is on my contact list!

Rochelle, Jen, and Jenna from the office are amazing and probably the sole reason we made it through our disaster. Brian and Bryce did a great job finishing

Everyone we dealt with at DR conducted themselves in a professional manner. They were efficient and proficient. The mitigation team did a great job. They were respectful of our property and disposed of damaged materials. The rebuilders were awesome, and displayed understanding while clearly explaining the process. We highly recommend DR! Unfortunately some of their sub-contractors may be a little less motivated, ie plumbers.

We had flooding in our master bathroom. The crew was so professional and courteous to work with. Brandon,Oscar,Trey,Colton and Colby excellent team . They came in and worked and got the job done . Highly recommend this team .

Robert's technicians, Colby and Chris, were on time, very courteous and professional. They were well trained and knowledgeable. There wasn't a question they couldn't answer and they were well organized and efficient. I couldn't have asked for anything better. Thank you all for taking care of us!

My mom had a major water event at her property and Dustin and Shane R showed up on day 1 and immediately helped ease her concerns and begin clean up. We are grateful for their kindness and professionalism!

Shane R. and Dustin did an excellent job with the mold remediation. Shane was very detailed in completing the work on day two. Shane performed exceptional work. Both Shane and Dustin were professional and courteous and provided good communication through the process. Both were very conscientious in providing efficient and quality work. Will recommend them to others!

the DR team was incredibly responsive and professional. Dustin & Shane did an outstanding job and worked thru night on NYE to mitigate a disastrous flooding incident. thank you

Very bad experience. Had a flood from kitchen appliance and they came out and started remediation. That went ok but ended up being absurdly expensive for the amount of work done. Then came the repairs where they repeatedly delayed repairs so they could suck as much as possible from my insurance company. I was fed up and suggested that I should get a bid from a different company. They immediately stopped responding to me and my insurance company. I hired someone else who did the repairs for a fraction of the cost. One of the worse experiences I’ve ever had with a contractor.

I had to hire Disaster Response to clean up the damage caused by another company that I hired to update aging hose bibs. Over the period of ten days Josiah Molina, Damian Cuevas, Dustin Howard, Shane Rudd and the Mitigation Manager: Jason Finley, performed their duties in an expedient and professional manner. They provided all the equipment necessary to dry out the crawl space and replace the vapor barrier at a fair and reasonable cost.

I hope I do not have to call them again, but I would not hesitate if needed.

(A word of advice when hiring plumbers and other contractors; make sure they are professionally licensed and insured!) I now have to have to pay for the work an unlicensed plumber performed and the subsequent damages caused by the resulting flood damages.

Thank you Jason Finley and Crew!

Shane and Dustin were fantastic. Fat, communicated well, and efficient. They respected our home and we’re very professional. Would recommend to anyone!

We had a flood in the basement due to an auction company removing the washer and dryer in my parents estate. Disaster Response was quick to respond and start measures to clean up and mitigate. Jason was terrific to keep me informed and updated through the whole process. They were great to work with and always upfront and honest about each step of the process.

The team was very friendly, professional and efficient. They were quickly able to diagnose the problem and complete a solution at an impressive rate. Kept the work environment safe and clean, definitely satisfied with their work.

Worst experience Ever!!!! They did nothing!!!!!!!! They waited over two weeks to come out and assess our flood in our basement. Very unprofessional. We set up an appointment to have them come out multiple times….they never showed up, they said they would be here on a Monday at 230…two weeks later still a no show. Then once they do show up they assess the damage after two weeks and then tell our insurance company that they see no damage from hundreds of gallons of sewer water. They never provided any proof of these reading’s. They never had anything to back up what they were saying. I’m very disappointed and I will be contacting corporate. Most unprofessional, sloppy experience I have ever experienced.

Shane and Colton are the best. Came immediately and worked so hard to get me taken care of. great guys

Responsive, calming and reassuring during a very stressful time. Patient with answering questions and walking us through the process. The entire crew is professional and knowledgeable and make every effort to be as non-disruptive to your daily routine as possible.They truly care about their customers and see to every detail. Highly recommend!

Sergio and his team are lovely people to work with. Our basement flooded after our water heater broke, and Disaster Repair did a great job with the clean up. They also did our remodeling. Good quality work, but it unfortunately took a lot longer than we wished for, hence only four stars.

I have been so impressed with this company! We found out late on a Friday afternoon that we had disgusting gray water all over in our crawlspace. I reached out to them and, even though it was Friday night, they came and cleaned up almost all of it that night. They have worked with us through the drying process, coming nearly every day to check the progress and adding additional equipment to ensure successful drying. Travis and Shane have been wonderful and we appreciate them so much!

My clothes washer broke and send water throughout my kitchen area. The entire kitchen floor was destroyed and a portion of the walls at the same time.
Disaster Response was called and they immediately responded with a crew within two hours of my call. They explained all that had to be done and why. The bad floor was out within 24 hours and equipment needed was in place that same day.
Over the next two week they gave me options to choose from for replacement material all of excellent quality.
They repairs and professionalism of their crew was just excellent.

I would not hesitate to recommend Disaster Response of Boise for any future disaster problem in someone's home.

Richard Lawson
Boise, Idaho

On 2/22 I called Cloverdale Plumbing because I believed I had a leak in my shower. Cloverdale Plumbing came and quickly realized I had a shower tub leak and recommended Disaster Response to come out for mitigation and repair. I researched reviews for Disaster Response and found very few negative responses, so I felt good going with a company that the plumber has recommended. Mitigation finished on 3/15 and I signed the cert of completion. On 4/2 we received a quote for repairs and on 4/9, my insurance company released funds. On 4/22 (2 months from the original leak) I still didn’t have a working shower, and was left with only the demo being done, carpet ripped up and half of my wall torn out. On 5/18 (3 months to complete) I finally signed the cert of completion out of pure frustration of not receiving any response of a few open issues.

The issues that we had during the process was:

-it took 3 months to complete a 4x4 shower. Should have taken at the most a few weeks.

-I had 4 adults sharing one working shower for 3 months. Working around work schedules, and college classes.

-My house was open for 3 months to contractors coming and going. Some appointments made and had no shows to showing up with no notice and working until 9:00 pm.

-After the shower was complete, a huge pile of trash was left in my garage to the point I could not park my car in the garage.

- When we were told we could finally use the shower on a Saturday morning, the first person to use it noticed that the water was backing up. Called the project manager and the soonest a plumber could come out would be Tuesday. The plumber pulled out tile, rock and grout from the drain.

- I asked questions on original bid that insurance paid vs. what was actually done. Per the project manager, there is no reconciliation that is done. The reason I asked was because I was quoted as having new baseboards put on when they put back on my original baseboards. There were 3 full boxes of extra tile left over, along with several extra bags of grout. Among other cleaning items that were never done.

-The shower never had a final cleaning. There were marks and grout left on the file, along with grout on my bathroom floor and minimal cleaning done in the rest of the bathroom.

A final payment invoice was sent to me on May 14, I expressed my complete displeasure on dealing with Disaster Response. I was told to hold off paying the invoice until the CEO called me back to discuss my experience. I never received a call from the CEO, but I did receive a call from the Chief Business Officer who said he would have a team meeting and call me back in a few days. I never heard back from him. On June 9, I received a call from the project manager asking for payment. I told him that I was still waiting for a call from upper management. During the conversation he said he talked to the tiler into not putting a lien on my house because the tiler was not getting paid for doing the job. Again, after complete frustration I just wanted to pay the invoice and be done with this company. I was sent another invoice on 6/15 with a credit for all my trouble, which ended up being MORE than the original invoice. The only advice I have is to go for another quote with another company and go with someone your insurance company recommends. But, unfortunately, I would not recommend Disaster Response.

Megan and the gang made my experience seamless while being totally professional and sympathetic about my situation. Thank you to the whole team for helping me in my time of need!

I highly recommend Disaster Response. We’d had a slow leak under our shower that ruined the flooring. They had to remove the whole tile shower due to a major shower fail, and sub flooring. The job was very thorough, Chaase and Robert were great as well as another young man whose name I cannot remember. They were all very accommodating, on time, and took great care that all damage was removed and dried out before replacing new subflooring. Looking forward to our new shower!

This company is the best! THE MOST responsive mitigation company I have ever dealt with in my 25+ years in the industry. They came out same day that we needed them, and turned around quote fast. Great communication, professional, honest, and VERY hard working to make sure the job gets done right. Thank you!

Very pleased with these guys. Very professional. They explained everything really well and helped set our minds at ease. With never going through water damage before, they were extremely helpful, friendly and patient with all our questions. Would defiantly recommend.

We came home to a waterfall “feature” in our dining room after electricity was finally restored during the winter storm in Texas. The water had flooded the entire bottom floor of our large house. Called multiple mitigation companies and as you’d expect all of them were booked. My insurance company put me in touch with Disaster Response who promptly contacted and met with me a lot sooner than I expected.

Justin and Bo were amazing. They were professional, empathetic, explained in detail their process and patiently listened to my incoherent ramblings as I was working through the shock.

During the mitigation, Justin and Bo would provide timely updates throughout the process and would walk me through what they had done and explained what they were going to do next. Justin and his team did a thorough job of the flood cuts, packing our contents and moving all the damaged furniture and fixtures.

After Disaster Response finished, friends who also had water damage happen to their home came over and remarked how impressed he was with the work Disaster Response had done to the house. Their exact words were, “this is how mitigation should be done”.

I would highly recommend Disaster Response to anyone, should you (unfortunately) need their services. You will be taken care of by this team of skilled professionals.

We were so appreciative of the fact that these guys came to Texas to help us out after the snowstorm that caused massive damage. Without their help we probably would still be waiting to get the water dried up.
Jeff, Justin, Wade and Tom were so professional to work with and very good at explaining the process. They were very personable and helpful and cleaned up after everything that they did. We are very thankful for this company and for their willingness to drive here to Texas to help hundreds of homes

They took the damage to my house seriously, worked honorably and quickly, and communicated well with my insurance. 5 stars!

While having some remodeling done in our bathroom the contractor discovered mold behind the tub surround. He contacted Disaster Response of Idaho and we received a phone call within an hour. Justin was at our home a few hours later to assess the situation and worked with our insurance adjuster to correct our problem in a timely fashion while keeping us updated on each step of the process. We highly recommend Disaster Response of Boise.

Through the grueling process which is water damage cleanup they provided good advice great response and even better service I would definitely recommend to a friend or family or anybody they know exactly what they’re doing and they do it well

When my daughter's ceiling caved in during a rainstorm, we didn't know what to do! Thankfully, we called Disaster Response of Boise and Justin was dispatched to our home. What a blessing it was to have such a responsive and professional company and individual to work with in a very stressful situation. I whole-heartedly recommend this company for any disaster that should come your way (though they are hopefully few and far between!).

Thankful for a fast response and professional job. Everyone I worked with was very friendly and professional. They worked well with my insurance to get the flood damage taken care of.

These guys were responsive, professional, friendly, efficient, and I could not ask for higher quality work. I will never go anywhere else. Thank you guys so much for all that you do!

The men were very professional and friendly. Good communication and did a wonderful job. I would definitely recomend this company. Also were very covid clean and and picked up the mess everyday.

Have used and recommended Disaster Response on several occasions. They are very responsive, professional, and quality of their work is outstanding. Hope you never need a disaster cleaned up, but if you do, these are the people to call.

“We had major structural damage.
I would rate Mike’s knowledge of
structural repair, and the workmanship
put into the repair, as “Top Notch.”

Len G.

I own a duplex and had some water damage in one of the units. Disaster Response was excellent to work with as they handled working with my insurance company as well as coordinating with the company that rebuilt the damaged area.

Would definitely use their services again but hopefully won’t need to!

Chaase, Michael and crew did a fantastic job of getting my house cleaned up after a sewer issue. They kept me well informed of the progress and were always on time. Great company to do business with, Highly recommend!

Disaster Response did a wonderful job helping us clean up a slow leaking toilet upstairs, which also leaked into the basement bathroom's ceiling. We worked with Justin and Michael, and both were professional to deal with. We got timely communication and updates from them and the work was completed on time and below budget. Hopefully we don't have the situation again, but if we do, Disaster Response will be the frontrunner for a cleanup job!.

Chaase & Mike over at Disaster Response of Boise are incredible. They make sure and put my priorities at the top of the list. They did a great job negotiating pricing with my insurance company, and were able to provide me with the additional remodel needs that I desired. I would highly recommend to anyone and everyone whose dealing with a Disaster.

It was mixed, but very frustrating. The first guy who showed up was fantastic, but then some of the other people either didn't show up, or did a very poor job. They didn't provide an itemized bill. When we requested an itemized bill there were errors in the bill. Whenever they called and talked to my wife they were very threatening and rude. When talking to her they would open with threats about putting a lean on the house. When I would talk to them they would work with me, and I got them to fix the billing errors. Not sure if they were intentionally trying to strong arm her because she was a woman, or if it was just subconscious sexism. I finally told them to only talk to me about things.

We had a city water main leak into the basement of our business and disaster response responded quickly performing excellent remediation for us in Lewiston, Idaho.