Caliber Collision - Bardstown, KY

Caliber Collision in Bardstown did an absolutely excellent job on my 2023 Ford Bronco. The took excellent care of me and my vehicle. I will continue to bring my vehicle to them.

It's been almost 2 years since I had my Explorer fixed there.I JUST went to replace my fog lamp bulbs because one wasn't working. I just hadn't noticed it. There was no wiring that I could see going to the fog lamp. I was HOT.

*** 10 April 25 ***
Ok...to be totally fair, they are fixing it for me. Turned out that the system for the fog lamps wasn't familiar to me and it wasn't actually a bulb OR wiring issue. There was a module that controls the lamp that had been replaced during the repair and maybe hadn't been tightened enough, so water got into it and messed it up, causing the light to not work. No idea how soon it happened after the initial repair, but they are making it right and replacing the module. I honestly did not expect this level of customer service this long after the original repair and I'm kind of floored by it.

THANK YOU! Great work!

Caliber collision is at the top of their game. I highly recommend their services if needed, especially if you have to work through insurance company to have your car fixed. They were kind and always willing to help. They make sure you had answers to your questions, and knew exactly what to expect. They did an excellent job and got it done very quickly for what it was. We’ve had zero issues with the car since we got it back.
Gabby at the front desk is the best ….she was helpful, super kind and made sure we were well taken care of. Two thumbs up and five stars!

My car was hit by a deer and messed up pretty bad. We called our insurance company and they said they would tow it to Bardstown KY to Caliber Collis Auto Body Shop. They were so helpful and they did an awesome job with all the repairs to my car. I definitely recommend them to anyone who needs anything done to a vehicle to go there. The people working there are amazing talented and caring people you will ever meet. I definitely give them a 5 star review

Kip was a great advisor he promptly examined my car and recommended the piece that needed to be replaced. Would definitely recommend this place as they resolved my rather annoying issue with my car quickly.

First off I'll say that the office staff did a good job with their end of the deal. I can't say the same for the quality control or the craftsmanship of the work. While my repair was completed fairly quickly, I had several parts that weren't repaired or replaced correctly. Electrical connectors were left unplugged, wiring harness retainers were left loose causing the wiring to hang down and rub my tire. My remote start was inoperable after the repair because of a sensor left unplugged, my electric fans were not plugged in, and the air deflectors surrounding the radiator as well as the rubber bumpers supporting the bottom corners of the grill were never repaired or replaced. So all in, I give the office staff a fair rating but the quality of work was sub-par for what repairs cost.

I work with caliper in November 1923 with an individual named Charles. Charles did a fantastic job and getting my vehicle in fixed and out. The problem was that the horn was not working so I could not evaluate properly until it was accomplished. However, in the months coming, an individual named Kip came into play as the manager of the shop. Kip had the same spirit as Charles and was fully engaged of finishing the procedure to get the job done. Introduced me to James when I came to the shop who jumped on the vehicle and fixed it within minutes! I am so pleased with the level of service that they have rendered and would have no problem referring them to anyone else to get their work done for their vehicle - in my book I received five star service and believe all that do come here received the same expert level of assistance. Thank you very much.

They where very friendly and they let you know what’s going on on repairs and when it will be ready

The team did an excellent job taking care of my vehicle. They kept me informed about the status of the vehicle from start to finish. Kudos to the team!

I have waited to write this review until I was no longer angry. Caliber Collision is a preferred company for USAA. USAA advised me to write a review because that is how they decided if a company can keep their preferred status. My car was hit on the passenger door and mirror, I first took my car in the be fixed in January, after two weeks my car was completed. The door was a completely different color than the rest of my car. When I called back I was told “do you remember when I called you and told you we were having a hard time matching the paint, you can bring it back if you are not happy with it “. I returned my car to be met by the manager who apologized for the paint job and proceeded to get my car scheduled once again. My car is Ruby Red, the second time I picked my car up they blended the paint so I would not notice however, my car was painted a copper color, not red. I called the manager and expressed my dissatisfaction to which he replied with bring it back so we can look at it. Upon arrival he said the only thing he could see was a red car, however when the painter came out he was able to notice the color difference: At this point I have been without my car and out time and money having to take me car back and forth. During the last visit there, the manager advised me he would have his color match expert come and they would get my car right. I would never recommend this company to anyone, I would actually advise against it. I wonder why they didn’t have color expert come in if they could not match the color the first time. After my car was hit at the end of November my car was finally fixed mid March.

The customer service was excellent! They kept me informed on the process and what was happening with my vehicle daily. They even made extra arrangements to get my vehicle to.me when I couldn't pick it up due to a funeral. I will definitely use this shop again.

Excellent customer service. Kept me up to date during the entire repair process. Finished work looks absolutely brand new! Would highly recommend Caliber Collision for any repair needs!

GREAT EXPERIENCE WOULD HIGHLY RECOMMEND THE BARDSTOWN CALIBER LOCATION ESPECIALLY FOR USAA MEMBERS WITH AUTO INSURANCE. THEY REALLY DID A NICE JOB COLLISION DAMAGE REPAIR ON MY FORD EDGE.

Caliber had my truck for 3.5 MONTHS! In February, the new estimator informed me parts hadn’t been getting ordered and he’d get the ball rolling. It still took 2 months and multiple updates pushing the completion. When the truck was finally done, I asked that Caliber absorb my $500 deductible to make things right. They said NO. After 3.5 months and admitting they dropped the ball on ordering parts, they refused to make it right by waiving $500. It was a $17,000 repair. Then when I went to pick the truck up, it was filthy. Bird poop all over it, dirt all of it. I went to clean the windshield, no windshield wiper fluid in it. The inside smelled like a chain smoker worked in it, there was so much dust you could see the streaks when I vacuumed it out. It was awful. Then after the 2nd time starting it, it started throwing codes. I took it to the Radcliff shop, he cleared the codes and called the Bardstown office to see if they recalibrated the computer system, turns out they did not and still were not going to do the recalibration. I left the Radcliff office with no appointment and the next time I started the truck; it started throwing codes, again. So now I must take it back to Caliber to get recalibrated when it should have been done before I picked it up. Terrible customer service and terrible management of the whole repair process. I do appreciate the Radcliff office and their efforts to help fix the codes, beyond that, I am very disappointed with my experience.

They did a great job fixing my car. It was ready before the original date they gave me and I was informed every step of the way during the whole process. The staff were extremely nice through it all. Highly recommend them for your car repairs.

Thank you to the crew that took care of my 2012 Silverado. Out standing job
highly recommend great people thanks you

The employees were wonderful and my truck looked amazing. They kept me up to date with everything that was going on with my truck

The entire experience at caliber collision was very pleasant. We always knew where they were at with our vehicles progress in the work was phenomenal

Top notch SEAMLESS service from beginning to end! Very professional with a side of my kind of humor - thanks to Angie (best front desk person ever!!!) and Charles. I would highly recommend them to anyone and everyone needing repair work!

On September 24th a truck in Pigeon Forge TN decided to come over in my lane (the far right lane) and hit me and went down the entire drivers side from front to back. He had no passenger side mirror and could not see me and of course he had no insurance so my insurance plus me paying my deductible got my car fixed.
I was extremely happy when I picked up my car because they restored it to look like new.
There were a couple of issues but all in all I am pleased.
The only thing that I wish was done was a thorough cleaning on the inside because I had dirt and dust on my dash, console and everywhere and I stopped and vacuumed it out when I got home but the inside does need a good cleaning from the dust.
Thank you Charles for making my car look so good and keeping me updated on my repairs.

Got my car repaired here because I hit a deer. I can say that the staff was very professional and provided excellent feedback throughout the process. They finished the car earlier than expected and the overall quality service and the repairs were phenomenal. No complaints and I’d recommend others to use them. Thanks again.

After hitting a deer, I contacted my insurance company, who set me up with Caliber Collision. I contacted them and they already had all the specs on my car and I was told it would be 3 weeks before they could get me in. I waited the 3 weeks and we took the car in. They did a 5 minute inspection and gave us an estimate to get the work done. When we asked when they could start, we were told they were not going to do they work b/c they were not a certified BMW shop. They never had any intention of doing the body work on the car so we wasted 3 weeks waiting for just an estimate. They made their $400 from the insurance by doing the bare minimum and we were out almost a month waiting for nothing.

Easy to communicate with.
Fast and efficient.
Original appt was for Nov 9th, they had my car done and ready by Nov 10th. Way ahead of schedule.
I was pleased and thankful.

Husband hit a deer. The entire repair process was not as frustrating as I anticipated. The staff kept us in form w the entire repair process from start to finish. We loved the text updates. We were very happy with their staff. They made sure we were satisfied with their work. A great group of people work here and I would definitely bring my car here if another aggressive deer pops in my way. Lord forbid

Very friendly, professional, and courteous. I couldn’t have picked a better place to take my
Vehicle. Angie, Ashley, and Adam deserve 5+ stars.

Caliber collision replaced the roof, liftgate and corrected some scratches and dents on our Flex due to a tree falling on it. I was informed of the whole process thru texts and calls and our car looked brand new after they detailed it and finalized the repairs. You can't tell the roof was replaced and they accommodated all of our requests during the process. Adam is very personable and made sure we were happy with the car when we picked it up. Thank you Caliber

Caliber Collision kept me well informed during the entire process. They went above and beyond by delivering my vehicle to my home. I would definitely use them in the future.

The team at Caliber Collision were fantastic. They were transparent about the entire process and kept me informed from the cradle to grave process. I highly recommend this team and business for any of your future repair needs.

I highly recommend this place they do amazing work and keep you informed along the way and they are very kind and professional