- 101 Manor Dr Suite 104, Bardstown, KY 40004
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
- Warranties Offered
- Metal Roof
About the Business
What people say about “Bluegrass Roofing Co. LLC”?
Customer reviews for Bluegrass Roofing predominantly reflect a very positive sentiment, highlighting the professionalism and efficiency of the team. Many customers appreciated the thorough communication throughout the roofing process, with frequent updates regarding schedules and project progress. The staff's ability to navigate insurance claims was frequently praised, with several reviews noting how they advocated for customers to secure necessary approvals. While there is one review mentioning delays and misunderstandings, the overall feedback underscores a commitment to customer satisfaction and quality work.
What Users Like The Most
- Nothing but a great experience with Nick Pruitt and the Columbia crew.
- Very easy to work with and Dale explained everything to us in detail.
- Our roof looks excellent. Very satisfied, happy customers!
- They were timely, easy to get a hold of, and easy to work with.
- Dale was informative and professional in all aspects of the process.
What Users Like The Least
- I had several conversations with rep Patrick, but there were delays.
- If I was told in advance about the changes, it would have been better.
- I had a misunderstanding about the Gold Star warranty.
- The quality of the installation decreased as it got closer to quitting time.
- There was a slight color difference in some of the shingles.
Recommended Reviews
Nothing but a great experience with Nick Pruitt and the Columbia crew. House and garage look great. I really appreciate their respect and professionalism.
Thank you Bluegrass Roofing. Very easy to work with and Dale explained everything to us in detail. We were notified frequently about the schedule for our roof and given plenty of notice as to when the roofers would be there. The team came out, covered the landscaping and started working. They had our roof finished in one day. Came back out the next to day to finish cleaning up and they were out. Thank you so much!
This project started @ april of 2024. I had several conversations with rep Patrick. I couldn't be home when he met with other family members and decided on going forward with the project. No fault of the company, weather, etc delayed the start of the project . I was replacing shingles with a metal roof. I knew there would be an uncharged. I finally, after several months, got a date the project would begin. I was assured the team was qualified and would be able to finish in 1-2 days. They showed up @ 9am. Put down giant tarps around the house and started the tear off. If I was told in advance to move plants, patio furniture, etc. it would have been done by me without confusion. They took lunch around 2pm then left for the day. No one in the crew spoke English so I couldn't converse with them.
They showed up the next day @9am and started working. Took lunch around 2pm and returned to work. My family went to bed around 10pm and they were still working.
The next morning, workers were gone, tarps were gone. There was several shirts left in various parts of the yard, tools left empty drink bottles, torn off shingles and roofing nails throughout the yard. One screen window was ripped and a downspout was damaged.
I called and reminded the rep that I had kids and dogs that had to be outside and was concerned about the nails. I stepped on one that day. I was told that they had a high power magnet they would bring over to run over the yard to remove any metal. That didn't happen, even after several calls about the issue.
My screen was taken to be repaired and a guy came and shoved the downspout into the gutter with nothing to keep it there. Needles to say it didn't work.
All this time I was getting bills for final payment and a couple that stated I would be turned over to collections if not paid by a certain time. I called the company after each stating i didn't feel that the job was completed, asking when the promised repairs would be addressed. I was assured each time that higher ups in the company, the owner, would be advised. Sure enough, another bill would arrive and I would call again and receive the same assurances.
The screen was brought in and installed, downspout was shoved into the gutter again, I'm still picking up nails and shingle pieces.
I'm putting the final payment in the mail today just to be done with Bluegrass Roofing!
My roof is beautiful but the hassle of dealing with this company has not been worth it! I won't recommend them to anyone.
Company Locations
Branch Offices
- 101 Manor Dr Suite 104, Bardstown, KY 40004
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
- Warranties Offered
- Metal Roof