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Advance Auto Parts - Culebra, PR

  • 4603 Tutu Park Mall, Anna's Retreat, St Thomas 00802, U.S. Virgin Islands
  • Commercial Roofing
  • Financing Available
  • Free Estimates
  • Warranties Offered
  • Metal Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

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What people say about “Advance Auto Parts”?

There are not enough reviews yet to form a clear opinion about Advance Auto Parts

Recommended Reviews

Overall Company Rating
Average 2.4
Out of 12 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Bob Harland
Oct 26, 2023

Least helpful auto store I have ever visited. It is definitely worth your time to make the drive to the Napa auto parts store and bypass this store. Napa staff was extremely helpful and much nicer than the employees here. Amari is the store manager and is actually less helpful than the other employees.

Lu Henley
Nov 8, 2022

The service here is terrible. The manager needs serious leadership training. I am literally standing in line now witnessing the staff’s unprofessionalism while the phone just rings and rings…and rings as everyone, including those just standing around doing nothing, ignores it. This is clearly a terrible place to work cuz you hear the staff complain about work to each other in front of customers! I was one of those callers which is why I came in. They spend too long with one customer and it seems there’s always only one clerk on each side to assist a line that’s oftentimes out the door. It’s unfortunate that you have to stand in yet another line just to get an answer to a basic question that the cashier should know, but you either do that or risk calling them and getting no answer. You I never thought I’d actually miss the days of western auto. I only chose the one star because the part I purchased today were the least expensive on island.

Christy Mitchell
Sep 26, 2022

I was told that I needed an alignment on my AWD SUV. Took it to Advance Auto & their technician didn’t do the job properly. My steering wheel is now very crooked when you drive straight.

I’ve been trying to get them to fix their mistake for over a month.

Currently waiting hour #4 for what should have been done right in the first place.

I will NEVER EVER allow them to touch another car!!
Beware!!! STAY AWAY!

Latesha Isaac
Aug 13, 2022

Servicing our community from. Before I was born. Not sure if four winds was their first location under the name of Western Auto, but this sure is my go to spot for parts. I get even more savings from purchasing online and picking up it the store. There is also cash back from Retailmenot. Don't miss out on the savings, perks, coupons, service and oh yea the parts lol!

T B
May 21, 2022

The bathroom is a crying shame. This store needs an overhaul. For the amount of traffic and business in this store that has been there for years and years, they can definitely do better for their customers. The general manager should be ashamed running a store like this. And if that person doesn't have the say, this corporation is a joke. Keep your place clean people.

Sina Gartner
May 16, 2022

The only thing this place did right was hiring Christopher. It is clear he has extensive knowledge as a mechanic AND he has great costumer service. The older female who's actual job is costumer service, chose the wrong profession and couldn't be bothered to demonstrate simple polite people skills.
Chris, if you're reading this, you were a life saver when I needed help and I will definitely recommend you to others.

Nash Davis
Apr 27, 2022

If I could leave zero stars, I would. I took my car in to have the spark plugs and ignition coils replaced at a cost of over $700. When I picked the car up my driver's seat had been damaged and could not lock into place, causing the seat to slide back and forth. When I brought this to their attention they refused to take responsibility and treated me very disrespectfully and even began shouting at me, as if I was the problem. However, this isn't even the worst part. About two weeks after having the plugs and coils replaced, my car started misfiring the same way it had been doing prior to me taking it in. I took it back and explained the problem was still there, and they claimed to have looked at it (which I highly doubt they even did), told me nothing was wrong and sent me on my way. Well, I'm still having the exact same problem $700 later and now I have a broken seat to go along with it all. I attempted to contact the owner and my call was never returned. I will be filing a lawsuit.

Peter James
Aug 1, 2021

It Sunday said they will be open Sunday at 8am.
Purchased parts last Sunday on order. Parts came in got a call they were in. No problem I will be there first thing Sunday morning. Got here at 7am. It is now 8:30. No one is here. Bad deal!

going to open today. No employees

Arlindo Vanterpool
May 17, 2021

Very good automotive store. You can get most of what you need for your vehicle there. The staff are also very helpful, though the get annoyed at times. Parking is decent and the hours of operation is good. Dont waste your time calling them though, unless you like elevator music.

Chad Hay
Feb 9, 2021

I have a small oil leak in my car, I went in to ask if someone could help me check my oil level. The woman behind the service counter shoots me an eye roll and then tells me "We don't check oil, we only change it!" I left immediately feeling very belittled.

dista farrell
Feb 4, 2021

My experience may be different from others. Every time i go there is this one person that makes it fun. Why conversation jokes smiles laughter.

Ryan Adelmann
Sep 22, 2020

Wow! Great service! Showed up just before open and witnessed employees wiping everything down and doors open right on time. Were very kind and quick at helping me with battery issues and walked out 5 minutes later with everything I needed. Mgr. Amaris was warm and friendly and helped at every step. Thanks! Was a great experience.

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  • 4603 Tutu Park Mall, Anna's Retreat, St Thomas 00802, U.S. Virgin Islands
  • Commercial Roofing
  • Financing Available
  • Free Estimates
  • Warranties Offered
  • Metal Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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