- 4603 Tutu Park Mall, Anna's Retreat, St Thomas 00802, U.S. Virgin Islands
- Commercial Roofing
- Financing Available
- Free Estimates
- Warranties Offered
- Metal Roof
About the Business
What people say about “Advance Auto Parts”?
The customer feedback reveals significant dissatisfaction with the service at this auto parts store. Many reviews highlight unprofessional staff behavior, long wait times, and a lack of accountability for service errors. Customers have reported feeling belittled and frustrated by the management's approach to customer service. However, there are a few positive notes about helpful employees and efficient service when things go well. Overall, the prevailing sentiment leans towards a critical view of the store's operations, particularly regarding staff communication and management.
What Users Like The Most
- Servicing our community from before I was born.
- Wow! Great service! Showed up just before open and witnessed employees wiping everything down.
- My experience may be different from others. Every time I go there is this one person that makes it fun.
What Users Like The Least
- The service here is terrible. The manager needs serious leadership training.
- I will NEVER EVER allow them to touch another car!! Beware!!! STAY AWAY!
- The woman behind the service counter shoots me an eye roll and then tells me 'We don't check oil, we only change it!'
Recommended Reviews
Least helpful auto store I have ever visited. It is definitely worth your time to make the drive to the Napa auto parts store and bypass this store. Napa staff was extremely helpful and much nicer than the employees here. Amari is the store manager and is actually less helpful than the other employees.
The service here is terrible. The manager needs serious leadership training. I am literally standing in line now witnessing the staff’s unprofessionalism while the phone just rings and rings…and rings as everyone, including those just standing around doing nothing, ignores it. This is clearly a terrible place to work cuz you hear the staff complain about work to each other in front of customers! I was one of those callers which is why I came in. They spend too long with one customer and it seems there’s always only one clerk on each side to assist a line that’s oftentimes out the door. It’s unfortunate that you have to stand in yet another line just to get an answer to a basic question that the cashier should know, but you either do that or risk calling them and getting no answer. You I never thought I’d actually miss the days of western auto. I only chose the one star because the part I purchased today were the least expensive on island.
I was told that I needed an alignment on my AWD SUV. Took it to Advance Auto & their technician didn’t do the job properly. My steering wheel is now very crooked when you drive straight.
I’ve been trying to get them to fix their mistake for over a month.
Currently waiting hour #4 for what should have been done right in the first place.
I will NEVER EVER allow them to touch another car!!
Beware!!! STAY AWAY!
Company Locations
Branch Offices
- 4603 Tutu Park Mall, Anna's Retreat, St Thomas 00802, U.S. Virgin Islands
- Commercial Roofing
- Financing Available
- Free Estimates
- Warranties Offered
- Metal Roof