1-800-HANSONS - Grimes, IA

Roger was very knowledgeable. We were going to check a couple of other companies but decided Hansons had the best quality product. No high pressure sales.

Ryan is very informative and knowledgeable rep to have in guidance with my home roof, or any of my improvement projects. Finally felt like I was trying to be conned out of a signature so someone could meet his numbers. Also, he left leaving me with knowledge and great experience. Will definitely be glad to use him for my upcoming projects.

Our consultation with Ryan was amazing. He did such a good job on explaining their processes and their products. Amazing company to work with

Ryan provided me with great information & options. He didn't have to "sell" me, no pressure (other than time-sensitive promotions that were being offered). He's from my area & is familiar with the communities. I chose to pursue business through him with 1-800-Hansons.

Roger answered all my questions & was very knowledgable about the products and project. He explained everything thoroughly. Can't wait to get my project done.

We have been working with Roger through the sales part of our window journey. He has been very receptive to our needs and has answered all of our questions promptly. We are exited for the upcoming installation process.

Had an estimate done today for tub to shower installed. Very impressed with products and Roger explaining the process of it all and answered all my questions. Project will be done with Hanson's! Below Is finished shower. AWESOME!! Thanks to a great installer, Jesse. Will recommend Hanson's!!

The representative was courteous and punctual. Knowledgeable on his subject and came prepared. Not high pressure sales oriented and he listened well.

This is a scam company. Cancelled or never showed up to install window 8 times. Tried to charge a $1200 cancel fee. Made an agreement to pay for the window and I would do install myself. Couldn’t find my window/ wouldn’t deliver ( I Offered to pick it up myself). Measured wrong which is probably because the original was never made or lost. Many months of HELL.

Communication and customer service? Amazing! Very courteous and professional. Looking forward to working with 1-800-HANSONS on the many projects we have.

Wow! What a great experience I had today with Roger Thomas. No pressure, no sales pitch, and great conversation. He answered all my questions and the window example spoke for itself. I’m looking forward to my new windows. Thank you Roger and Hansons.

We had 6 windows installed by Hanson's. We have had nothing but problems with them (Hanson's and the windows).
First, we're told our order was ready and attempted to schedule with them. Spent hours and hours on the phone on hold, several times, and didn't get scheduled until I reached out the agent who had sold us the windows. We scheduled once and then they called us to request to reschedule we obliged.
On installation day, one of the windows did not fit. They had measured it wrong and needed to reorder it. Simple human mistake but frustrating nonetheless because we had to rearrange our entire house for the installation.
Day after installation, I noticed several items, like empty containers were left outside our house. We also noticed a huge section of our grass had died.
While waiting for the last window, we noticed several pieces on our windows were broken. The window safety locks on windows were not able to be disabled.
A month passed.
When they alerted us that the correctly measured window was in, we again had frustrations scheduling.
When they came to put in the window, we showed the safety locks and other not working pieces to the window installer. He reported that they'd have to order the parts as they were broken. This was September.
At this point, I contacted our agent several times to express our concerns and frustrations with the process, scheduling, and broken or missing items.I received no response. I sent another email a week later. In this email, I repeated our frustrations and I sent pictures of the yard and the left behind items.
Our agent finally responded, saying that he was passing our concerns along to the regional manager and that the regional manger would be handling our concerns.
I replied and then never heard from a regional manager.
Hanson's contacted us in November about getting the broken latches and locks replaced. This time, scheduling was easy. When they came out, the installer reported that one of the latches that they had received was broken and they would have to order a new one. He also reported that all the windows needed leveling or something like that. Basically said that they weren't put in fully right, but also that sometimes windows just need that.
So we waited. Frustrations continued. I called customer service several times to express my frustrations. Nothing was ever addressed or apologized for.
We did not get contacted again until April.
At this time, we scheduled right away but then they called us and forced us to reschedule like 3 times. Finally they came in May and did it, but also reported that they had to caulk one of the windows as that wasn't done correctly.
So to my understanding, since August 2024 until May 2025, one of our windows was incorrectly put in and another one of our windows was unable to be opened properly because of the child safety lock.
We paid almost $15,000 for 6 windows and have received the worst service and faulty installation of decent products as the windows do block out light and heat well.
I have attempted to contact the company so many times to get any sort of remedy or apology or anything from Hanson's, and we have received nothing. No contact from the regional manager, no further contact from our agent. Nothing.
I have tried to be as calm and polite during this whole experience as I understand that mistakes happen, but all of these issues along with no response from the company or even an apology, is not okay.

I had a great experience with Roger during my home consultation at Hanson’s for new windows and gutters. He was professional, well-informed, and took the time to explain the options in a clear and practical way. I appreciated his thoughtful approach and expertise.

Roger Thomas came to our home. Very, very professional, did not feel pressured and very knowledgable. I now cant wait to get my roof replaced. Thanks Roger you were great!!

Cost was very competitive with others I got 3 quotes and all about the same, I choose Hanson due to the repetition and professionalism.

Ryan is VERY professional and through. He leaves no room for questions. Explained everything and did a fantastic job. Highly recommend Hanson’s for your home needs!!!

Setting an appointment was easy and accommodating. Roger arrived at expected scheduled time. He was knowledgeable and professional. Very pleased with quote process.

Ryan was a fantastic salesman from Hanson's. We interviewed two other companies for the job and ultimately went with Hanson's not only for their great shower designs and quality materials, but because Ryan was caring and compassionate towards my elderly parent's needs. He took the time to listen to what we needed in a tub to shower remodel, and was knowledgeable, as well as very professional/respectful. He did his job without being overly pushy or making us feel pressured into making the decision to go with Hanson's, which is ultimately what sealed the deal for us. I highly recommend Ryan and 1-800-Hanson's.

1800 Hansons did a great job coming out to our house to give us options about sliding glass door and a front window! Working with Roger was a pure pleasure. We are very excited to get our new door and window.

Ryan is so very professional and knowledgeable. Personable, honest, and has the patience to answer ALL your questions. Truly an asset to the company!

Our home is coming up on 20 years old. Our builder grade windows were starting to show wear and tear and were no longer keeping cold and moisture out or heat in. Ryan from Hanson's did an excellent job walking us through the process of purchasing and installing new windows. He answered every question and concern we had about the process thoroughly. He checked and double checked everything for us, making sure things were done correctly and exactly what we wanted. We have been assured future communications throughout the project from start to finish will be paramount. Hanson's also has affordable financing options and quality lifetime guarantee. We're so excited to get our new windows and will recommend Hanson's, and Ryan, to anyone looking to replace their windows.

Ryan was fantastic to work with and worked with our budget and needs. They don’t have a pushy sales approach and you can tell they want a satisfied customer. Would highly recommend to friends and family.

Ryan was great. Very professional yet casual. Not stuffy at all. He sold me even when I was indecisive. Not pushy and very informative.

Wilhelm was very knowledgeable in what needed to be done, was very thorough in explaining what he was going to do. Very professional. Kept us informed of when he was arriving, took his time in doing the work right. Cleaned up when he was finished. Was completely satisfied .

Roger Thomas did great job in representing Hanson. Very detailed and knowledgeable of window products. Installation by Jason and crew from Passion Home Renovation was great also

Roger was our expert that came out to our home to give us quotes on our windows and sidding, he was quick with answering our questions, quick with telling us the process and how long it might take

Roger (and Andy)were very friendly and knowledgeable. Took time explaining everything to us, showed us exactly how windows were built and compared to other windows. They answered any questions we may of had without pressuring us into anything. I'm very excited to get our new windows installed and then also talk about siding our home as well. Thank you Roger (and Andy)!!!!!

Very good experience. Ryan was friendly and very thorough and explained everything clearly. Answered all my questions, even the day after our meeting. Looking forward to the rest of this experience and a new roof!

The roof is on now, looks great. New gutters as well. One acception… they left the old downspouts behind. I had to pick them up. Ryan offered to and came over to make sure everything was cleaned up

Excellent Windows and excellent service. A small scratch was noticed after installation and it was immediately addressed with a new window replacement. I highly recommend this company. Totally satisfied. Workers did a great job cleaned up afterwards.

We worked with Roger and he was very professional, courteous, and knowledgeable. He answered all of our questions and we never felt pressured to purchase anything. We are excited to have our windows installed in the near future. Looking forward to working with 1-800-HANSONS.

June 11, 2025, Update:
Today was window install day!! Woohoo!
Unfortunately, there was an issue with how all of our windows were measured. Thankfully, our installers were great and figured this out right after they arrived! Turns out all of the windows were 2 inches to small on each dimension. . I worked with the installers and they got new, proper measurements. I also informed Ryan and asked for next steps and how we can be compensated for this big disappointment/delay. He's checking into it for us.

We are looking forward to next steps and getting our new windows!

More to come! Thanks for helping Ryan!

March 2025:
My wife and I just worked with Ryan to order replacement windows for our 25 year old house. Ryan did not pressure us to do anything, but instead helped us determine exactly what we needed to meet our needs.

Bryan Grylls installed our new shower and we love it! Bryan kept us informed about his progress. He made sure we were satisfied with the placement of the seat and safety bar. He was friendly and prompt. When he finished everything was clean and tidy. The shower was just as we wanted.

was very happy working with Roger on the company and his knowledge of the product and his very qualified presentation of the company and appreciate Roger giving us a good price.

Ordered a window almost 6 months ago. I was told 2-3 months Id have a window. Installers finally show up. They didnt bring a ladder so they cant install the window. On hold now trying to get rescheduled. I have no faith in this company. I want my money I paid upfront back!

Joshua stopped by to do a second measurement on our windows. He called ahead to give us an ETA. He was very polite and took his shoes off before entering our home which I really appreciate as it show respect. Great, professional company. I would highly recommend them.

Ryan has been awesome. Very personable, knowledgeable and easy to work with. Price is reasonable for the quality and guarantee. Would highly recommend Hansons.

Roger came and presented several options. He listened very carefully to our concerns and tailored our project based on them. We were impressed with his professionalism and knowledge. We are quite happy to have called Hanson's first.

Roger with Hansons arrived on time and ready to discuss our project. He was very informed and there wasn’t a question that he didn’t have an answer for.
Hanson’s quote was extremely aggressive, and the options we have are great.
Strongly recommend using Hansons for your home projects.

Roger did a great job explaining the different materials and the experience that I would be receiving with a roof install. He was very transparent about the costs involved and had great knowledge of the products and company.

Very pleasant experience working with Ryan. Easy to talk to and very knowledgeable. Accommodated all my concerns above and beyond. Couldn’t have been any better.

Overpriced. Unprofessional. Use subcontractors, the install is very unsatisfactory. Save some time and go with someone else that knows what they are doing and had quality craftsmanship. Don’t trust em.
Had roof installed noticed it was damaged or warped and ask them to fix it. Hanson replied that they don’t fix this issue. Then find out they will fix it for another 3200.00 and price gouge me. Refused to pay til they did my roof properly. Hanson got into my account to get the money owed when the job was not done without my authorization. Still haven’t got the roof I ask for. Now they are threatening to put a lien on my house. Still…. Haven’t got the roof I asked for!
In the photo you’ll see the wave in the roof I was never told the rafters or anything was wrong before they put the roof on. Just wanted the quality they promised. Contract is considered fraudulent and misrepresentative with false advertisement written all over it.

Post Date - 6/23/2025.

And it keeps going.. with our initial installation back in 2023 we also had out patio door replaced for which we had 2 service calls and now its bowed. It needs to be replaced again.

Overall all windows and doors have been replaced twice now and the crank 3 times now.

All we get is the scheduling department on the phone and not local or regional manager show up when the crew is on site.

With all the repetitive work being done on the windows, some of the window frames are starting to show the cracks in them and who is suppose to pay for all that and the time we need to take off from work for all of this hassle? Is hansons going to pay for it ??

Avoid Hansons if you can, i speak from personal experience.

Post Date - 1/6/2025:

Any the nightmare still continues.

We were told that we will have all windows replaced, which where in October but the are no different or any better then what they were installed the first time around in 2023.

On top of that the crew that came to install it, forgot one window in the warehouse and still no one, I mean not a single person has followed up on that, It looks like at Hansons, you only get customer service phone person and no manager or supervisor who actually is local and would take some sort of responsibility.

The installation crew mentioned and let Hansons know about the quality for the crank shaft, on how they were of bad quality and all they did was send me a box of same with no followup on what am i to do with it?

This is after spending 35K on the windows .. Next Step is to go to BBB and file a report of some sort.

Post date - 10/21/2024:

We were told in May/June ( 2024), that all our windows will be replaced with new ones on 9/20/24, which then got pushed back to 10/4/2024 and that date has come and gone, but not a single word from Hanson's on any sort of update.

This has been a really horrid experience and wonder if companies like this should be on the radar of the BBB for the amount of money people pay for windows, the kind of product and customer service they provide to the customers.

Will be calling them finally this morning to get an update .. more to come...

Previous Post:

This is a follow up review on my first one which is below

After the initial review, i was contacted by the Jeff who is either state or territory manager and Joshua from the local office came in the next couple days and i was told that they will replace the cranks and it should be 2-3 weeks ..

Since Joshua came and it has been over 5 weeks and no one has contacted me or gave me any update.
My messages to Jeff and Joshua are being ignored.

Once again a VERY VERY bad customer service experience this time around.

Initial Review 6 weeks ago:

" We got new windows installed August of 2023 and the window quality ( the window itself not the work) is very poorly and cheaply made. WE PAID over 30K for these!!!

We got the crank windows which are a bit more expensive.
With in the first couple weeks the locking and latching would not work on the windows or the sliding door.
And within couple months the crank pieces started falling apart.

Hanson's have already visited once within a year and now i have another service request out for broken cranks.. they literally fell apart sitting there .. NOT EVEN BEING USED.

I will write again once this visit is done and what they do to fix the issue/s and if the fix is permanent or a band aid fix."

Sales was absolutely wonderful. Communication was good, the process explained and all things gone over until there were issues. The install was scheduled. Hours before the install was supposed to take place it was canceled. We were told the installer was ill. They only have 1 in Boone apparently. Already had time off scheduled to be there to let them in. Rescheduled for two weeks later. Once the installer began there were issues and it took over a month to get them all resolved. I understand things need to be adjusted but no recourse on the wait so we just didn’t have a shower. Will not be using this company again.

Josh showed up on time. He was very thorough in checking my window and explaining what he did and what needs to be done. Very pleasant.