Universal Roofing - Omaha, NE

Having some potential issues with ice dam on our roof, so I called last Tuesday ( Tuesday the 29th)to schedule an estimate for today ( Feb 4th)
Well, they never showed, when I called to check the status, the woman on the phone ( not who I spoke with last week), told me I was not even on the schedule??.
I mentioned to her that the girl I spoke with last week even repeated back to me the day and time for estimate, I was told " you are not on our schedule ").
I was also not told some important information when scheduling estimate as to whom needs to be home, also a fail on their end.
Whats funny ( or not), is these guys were recommended via someone else.
Terrible experience and will not be using Universal for my roofing needs

Universal roofing did an excellent job with our roof! We had hail damage from a big storm that hit Omaha, NE. We called universal roofing and they came out very quickly, they are so friendly and knowledgeable! We were also very pleased with the work they did, it was high quality! We would highly recommend universal roofing!

Did a great job. Was there first thing in the morning and finished at the end of the day. Cleaned up the yard when the job was done. They called back with in a few days later for a follow up. Well done.