Tuscaloosa Hyundai

I’ve been a customer of Tuscaloosa Hyundai since 2019 and must say the never disappoints. From my purchasing experience to the car maintenance, they have always been outstanding and professional.

I took my Genesis in for oil change. They always have coffee and snacks available. I like the TV monitor that helps you keep up with where your car is, in the process of the maintenance. They also have a large window between the lounge and the work area. You can see where your car is and what they are doing.

My car sales representative, Hayden Cox could have not been better. He found me just the car I wanted right after I walked into the dealership. I am very pleased with the car and the price.

Cleanest and managed car dealership we have ever been to. Most polite, respectful, and knowledgeable people. They all went the extra mile to accommodate us and earn our business. Everything was done in a timely manner from start to finish. We highly recommend this dealership!

This dealership supersedes any other dealership, in my opinion! The salesperson was great at helping me pick out the right vehicle for me, as well as explaining everything that the vehicle provides. The sales process is easy and convenient. All aspects of the sale was explained completely and efficiently. The service team here is great too! They are quick to greet me upon arrival, and make sure what exactly I am there for to be completed. Accommodations are provided while you wait (snacks, drinks, coffee, charging stations, ect.). Once everything is complete, they are great to go over what was performed and provide any information about your vehicle that might need to be done either before or upon your next visit.
Just an overall superb experience at Tuscaloosa Hyundai!

Excellent place to buy a new car. Very transparent on pricing and Richard is an awesome sales person. Will return again if ever in the need for another vehicle.

Buying a Genesis was great, but once Hyundai lost the certification as a Genesis dealer, their service and WARRANTY process was horrible. If they don’t find the problem, they charge you. The shop manager admitted I had low Freon that can only be a leak, but they couldn’t find the leak so it wasn’t covered by the warranty. Fought it, got it covered but problem wasn’t fixed. A few weeks later same problem, but told me they’d have to charge me again if they couldn’t find the problem. So, I went and bought a new Cadillac Escalade and will NEVER go back to Hyundai Tuscaloosa. Service manager was rude and so glad I will not be going back there. Sales guys are great, the rest has gone downhill over the past year.

Tim Allen is the service guy I delt with. My 2017 Hyundai Elantra had been taken to the service department at Tuscaloosa Hyundai for the last 5 years. This past year my daughter had been driving the car between her apartment and college in Tuscaloosa. She experienced the car shutting off on her when it came to a stop. We took the car back to the service department to have it checked out back in September 2024. I was told that the vehicle had an issue with loosing oil and it would cost $1300 to repair the issue. I payed to have the issue fixed and the car started cutting off again in February. This time I had to have the car towed to the Hyundai service department in Tuscaloosa. Tim Allen informed me that my car needed a new engine due to poor maintenance. Tim Allen never looked up the history on my vehicle. Tim would have seen that Hyundai of Tuscaloosa Al did all the oil changes on my vehicle. All the reports showed that they did all the maintenance on my vehicle. Then Tim tells me to fix my car, it’s gone a cost me $8600. The service department failed to properly check my vehicle as the paper work said they did. I entrusted them with their knowledge and expertise when it came to servicing my vehicle. I will never buy another Hyundai again. To those people who own Hyundai vehicle and never experienced something like this. God Bless you and I hope you don’t. To those who are thinking about taking your vehicle to Hyundai of Tuscaloosa. Then you may want to avoid Tim Allen.

Noel Goss and Mike Pickrell were great - and the GM bent over to make my remote buying experience as smooth as possible. I got a great vehicle and a fair price and they delivered it right to my door.

We had an excellent experience purchasing our 2025 Palisade from Noel Goss last week. Noel was a great salesperson--very knowledgeable & friendly but not pushy at all. So far, we love our new vehicle!

This was the best car buying experience I’ve ever had. Travis Hodgen is salesman of the year, in my opinion. He made the process all about my needs, it was convenient and quick. His vehicle recommendation for my family and I exceeded my expectations. I’m obsessed with my new Sant Fe. His colleagues were kind, patient and hospitable to my family and I. I felt confident and well informed regarding my purchase. I’ve been a loyal Toyota owner for many years but now I know a Hyundai is what I need and fits better for my career and family. If you’re reading this, stop, go to the dealership and ask for Travis. You won’t be disappointed. Thank you Travis and Hyundai of Tuscaloosa! ❤️

If you need any car, go to Tuscaloosa Hyundai. My dear friend, Tommy Avery will do all he can to put you in the exact car that you want. He was super easy to work with and great to get around.

Thank you, Eddie Butler, for a great experience at my most recent routine maintenance visit to Tuscaloosa Hyundai. You and your team are restoring my confidence in this dealership's ability to honor its promises and treat customers with respect and value.

An oil change took 3 hours, main worker dealing with me was extremely rude and ignored the fact I was there that long. Then made excuses for why it took so long. Overall I got the oil change and they cleaned my car, but waiting that long and treated rudely was not worth it. Also prices were extremely high- over priced.

Jeff was incredibly helpful! He helped me get the car I needed, for the price I needed, in the timeframe I needed! Incredible service!!

I had my car towed to Tuscaloosa Hyundai Monday morning after scheduling an appointment for Tuesday 12:45. My car is still sitting there having not been seen after three days. According to the service rep. Eddie I just don't understand how many cars they have to see. He is absolutely correct. I don't. But his scheduling department should. Also that scheduled appointments are for meet and greets, not service. Mean time I am driving a rental car for the unforseen future. Anyone else have a similar experience? Any advice?

Fantastic dealership. Debra our sales person was very friendly, personable and professional. Vehicle was fairly priced and we felt no sales pressure. Facilities are state of art, immaculate and well maintained. Overall a great buying experience.

All I can say is LAYLA is a real definition of pure and genuine person. She helped me so much she made sure it was the best of the best and I LOVE HER WHOLE LIFE. Thank U Ms. Layla for helping me and my baby get our transportation running right.and so much more also I want to thank Ms. Kayla too I appreciate U ladies from the bottom of my heart. Go see me LAYLA ABOUT ALL YOUR SERVICE NEEDS SHE WILL GET U RIGHT

WARNING!!! If you leave a review that the staff doesn’t like and they know where you work they will leave negative feedback about you and the company you work for on your employers Google review page. They will also have their family and friends do the same thing. Use caution affiliating yourself with this company. They will deceive you and rip you off and then try to get you fired from your job if you leave them negative feedback. Unbelievably unprofessional and juvenile. Stay away!!

We bought a used car from Tuscaloosa Hyundai and it ended up have significant problems. As soon as they were aware, they went above and beyond to help us. I was surprised and appreciative of what all they did to make the situation right.

Layla and Kayla are very energetic employees. I really liked the way they reached out to me personally and kept me updated on what was going on with my vehicle. Thank you all for your services and support.

I went to Tuscaloosa Hyundai today to get the locking tire nuts off my car and put the regular ones. These guys were super nice and efficient. Very reasonable. They had me in and out in less than 30 minutes. I will be returning to them in the future.

Layla had amazing service! Helped us out in a time of need while me and my mother were stranded. She makes you feel like she’s family!

Layla and Cambell really helped me and went above and beyond for me. They made sure I was helped soon as I walked in and kept me updated while my car was being serviced. We really need more people like these two women in the world who love their job and are dedicated to making sure you have a easy and trouble free experience.

Mariquis and the hyundai team are amazing and so helpful! Wouldn’t dream of going anywhere else for a vehicle. 10/10 recommend!

Layla is the exception of a true beam of light to Hyundai. She follows up with me on all updates and keeps me informed every step of the way. Her presence alone makes me feel at home. Thanks Hyundai for great customer service she definitely exemplifies it.

Great people! Erick was an awesome salesman, very kind and professional. Mr. Lester the finance manager was also really great to work with. Easiest car purchase I’ve ever made. Drove all the way from northwest Alabama. Would definitely recommend them to anyone!

I'm a little late sharing this but I bought my 2019 Kona around the beginning of March and Noel was the one that worked with me he was so helpful and knowledgeable! And made the experience of buying a new car less stressful. He was a true blessing!

I had the pleasure of working with Noel Goss today with my purchase of a 2023 sedan. He made my purchase very easy and simple. And made sure I left happy and with everything I needed. Very excited about my new car!

We had an HORRIBLE experience with Hyundai Tuscaloosa. I felt they took advantage of our daughter who is a college student. We have had motor problems and have had 4 knock sensors placed. They had my daughter’s car for a month. They finally called and said it was ready after charging us over$200 for some lights. Immediately after she picked it up some new warning lights came on. This was Friday afternoon so she took it back first thing Monday morning. These lights had never been in prior to them working on her car. They charged another $185 diagnostic fee and never fixed the problem. I will NEVER own another Hyundai and will never again use Hyundai Tuscaloosa.

It's always easy dealing with friendly Lala at Tuscaloosa Hyundai! She's a people person, makes you feel welcome and remembers her customers names! Tuscaloosa Hyundai is fortunate to have someone like her representing the service department!!
The apple doesn't fall far from the tree as her daughter Kayla is just just as customer service friendly!!

Absolutely horrible. My wife spent THREE HOURS there and asked them to check the tires and they said they were fine just to be showing wire 3 hours later! Then made my wife drive it home cause they didn't have time! WHAT WERE YOU DOING FOR THREE HOURS YOU IDIOT?!

Chance Seagle in the service department is the absolute BEST!! , They got my car in and out in a reasonable time , I will be back to tuscaloosa hyundai for my service needs , If you need anything at this dealership ask for Chance !!

My salesman was knowledgeable, patient and presented me with all the options available and allowed me to make an informed decision w/o being pushy. Thank you Mr. Holcombe. I am so satisfied with my purchase and their bumper to bumper warranty of 5/60,000 miles is STANDARD (not and extra $2,500) sealed the deal. This is my 2nd Hyundai.

Had my Genesis GV70 Serviced maintenance, had an issue but Chance Seagle and Wes fixed it no time ! 10/10 Experience at this dealership will be coming back ! Thank you Genesis of Tuscaloosa!

Layla and Kayla in the service department know how to treat customers! They were so knowledgeable and helpful. They always responded promptly and went above and beyond to tend to our needs. It was so refreshing to work with an organization that values its customer!!!

Chance is the epitome of CUSTOMER SERVICE!

There was an issue at no fault of our own. Chance stepped in with his polite smile and mild manners and
HE GAVE A SOLUTION on the spot.

WE LEFT SATISFIED!
Thanks Chance!

Chanse Seagle is the epitome of CUSTOMER SERVICE.
He took care of us.
We had a problem, HE GAVE US A SOLUTION.

Wes and Chance at Hyundai took great care of me today and fixed things I didn’t even know were wrong for a great price! Highly recommend coming here.

The service department is better than it has been in a year. Layla and Chance were very helpful and Pleasant to work with. I would recommend Hyundai service department over any other.

Chance Seagle his service was fantastic,
I would recommend
Him for service. Layla is the service also assisted me and gave fantastic customer service would highly recommend the service depth.

I'm a long time customer of Tuscaloosa Hyundai. Great 5 year warrenty, great service dept. I have purchased 3 Hyundais

You'll drop your car off and then recieve no further information. No one will call you back and you get hung up on if you inquire about anything. They also can't seem to order the correct parts. We'll be taking our vehicle elsewhere from now on.

Update: you ask me to contact YOU? How about someone pick up the phone and contact us about our car you had for 2.5 weeks! If you call all you get is put on hold and hung up on... special shout out to Tre and Eddie for their exceptional ability to pass the blame and not actually fix the problem. Chase was the only competent person and when he took over everything was fixed. He did a wonderful job of correcting the situation. He is the reason you're getting 1 star back. We will NOT be back!

2ND UPDATE 4/12: we came to birmingham to have the car serviced and we're informed that his tire had been patched IN A SIDEWALL. This dealership was the only place to touch thic car and this is a MAJOR SAFETY CONCERN. Review is once again a single star, I would give them none if I could.

Sales department are top notch!! Service department will take you to town and leave you out to dry. I wish I would have heard all the local horror stories before I purchased our van. I've had the van for 4 months and it's been in the shop 3 different occasions. Also Hyundais service department stated they did not have the ability to service my vehicle and referred me to another dealership. Take this as a warning and run from this place. Update: I do not even take our van to this place anymore. We totally bypass the dealership. Honestly I feel sorry for the people who buy cars from them now. Trust me your buying trash. Take it for what it's worth and buy the best warranty you can because you will use it early and often. Update: Thanks Brooke for the clarification. I did not know that used vehicles on the lot are not certified pre owns unless its a Hyundai. I honestly had no idea how the process worked. Moving forward that will help me in my decision on which vehicles to look for.ince again Thanks for all your help

Update … 7-16-2024
Well, I have had my Santa Cruz now little over a year and I STILL LOVE IT!!! This is a kick butt little truck!!!! It is an unbelievable ride !!! Sleek and just beautiful ! Just plain “cool man!!” I take it to Tuscaloosa Hyundia the dealership for all my “needs” and they always do me right !! I have not had a single issue and other than oil changes I have had to replace windshield wipers and for real they prolly didn’t really need that! I have membership for car washes over at Red’s so my “baby” is always fresh and clean but extra .. the dealership washes your vehicle whenever you have it there!! Courtesy car washes after oil changes or whatever !! That’s pretty cool!! Okay have a great day!! Stay safe people !! And thank you Tuscaloosa Hyundai !!! I am one happy customer !!!❤️

I just got a Santa Cruz from Tuscaloosa Hyundia and I could not be happier ! This truck is unbelievable !!! It is a beautiful ride and has every gadget you could imagine!! The back up camera is UNBELIEVABLE !!!
Richard and Jeremy (salesmen) are just wonderful !! They listen, are very patient and just all around great guys!!
Mike (does financing) is great!! He was just so patient and understanding with me!! No rushing !!
Beautiful truck!!!

This is a wonderful dealership. We enjoyed working with Debra to purchase our new Ioniq 6. We travel over 200 miles to this dealership.

On my last three visits with Tuscaloosa Hyundai, things did not go great. On one visit my car was kept for 2 months after bring my car in twice. Next time my car stayed for 5 months. On my third visit, my antenna was broken and the manager denied this. After one week later, my antenna is still no repaired.

Tuscaloosa Hyundai makes you feel like you are their only customer! I especially appreciate that they text you when your car is ready to pickup, saving time of trying to call them to see if it is ready.

Staff are all service and customer minded. Special thanks to all the service personnel for their "personal touch" every time. We will definitely continue doing business with Tuscaloosa Hyundai.