Townsend Honda

I was searching for a specific color 2026 Honda Passport RTL and found what I was looking for on Townsend Hondas website. I completed the online inquiry form regarding my interest in the vehicle. I was contacted by phone the next day by Joey Clark, senior sales representative. He is obviously a very good listener because I didn't have to repeat anything to him and he summarized my needs perfectly. Very friendly and knowledgeable. We were able to agree on price, value my trade and complete the purchase seamlessly. When I arrived at the dealership everything was ready to go. No surprises. I had a great experience with Joey Clark and the people at Townsend Honda from start to finish. It truly was a no hassle buying experience.

Barry Carmichael is the sales person to ask for!!! We purchased our very first new Honda at Townsend Honda this week and our experience with Barry Carmichael was beyond excellent! Barry met us at our vehicle with a handshake ! Very professional, kind, and just an all around people person! Barry made sure that ALL of our questions were answered and that everything went well during our purchase. It was almost 100° outside that day and he provided us with cold bottled waters without us asking! Barry is professional, knowledgeable, kind, and dedicated to serve @ Townsend Honda! We're very pleased with our experience on our very first new Honda HRV and very thankful that Barry Carmichael was our salesman! We call him Carmichael because he's definitely the right "car" or suv salesman for anyone interested looking to purchase! The entire Townsend Honda family will definitely welcome you! Also a big thanks to Jessica Otts in finance for making sure all paperwork was easy peasy! If you're looking to purchase another vehicle, look no further... go by Townsend Honda and ask for Barry Carmichael!!! You won't regret it!

Blair Morrison worked diligently to get the car our grandson wanted. We recommend anyone considering a Honda to contact her for a fair deal.. She’s very pleasant to work with.

Very satisfied with my experience overall! At Townsend Honda I was met with the best service possible! Thanks to Blair, she made the whole experience feel like a walk in the park.

I recently bought a 2025 Honda Civic Hatchback Hybrid Sport from Townsend Honda. I cannot express enough how much I appreciate how Townsend Honda made the buying process efficient and easy. My sales person was Tim Jones. Upon arriving, I told Tim exactly what I was there to purchase, he immediately got the car so I could see it and answered any questions I had. He also didn't try to talk me into buying anything else or try to show me anything except for the car I was there to purchase. Despite being in Tuscaloosa, this dealership has a small town charm feel to it which is rare in a city the size of Tuscaloosa. I highly recommend Townsend Honda if you're in the market for a new vehicle. I also highly recommend Tim Jones if you're looking for a sales person to reach out to to inquire about a new vehicle. He will get you taken care of! Thanks again Tim and the team at Townsend Honda!

My experience at Townsend was excellent. Tim Jones is the perfect salesman. Shows professionalism and follow up with you on questions and/or concerns you may have in a timely manner.

Tim Jones was awesome. Extremely helpful, honest, and patient. I definitely recommend him for anyone who is new to buying cars.

I’ve been to Honda multiple times and I can say with the utmost confidence that these people try to help customers as best as they can and as fast as they can. I had to get my tires replaced the first time and they were telling me in detail about prices and the wear and tear on each tire set that I could potentially acquire. It’s been months since then and I have not had a single issue with my tires!! They also went ahead and did a full inspection on my vehicle and told me everything that was wrong with it and let me know how long I can go without fixing certain parts and how much they would cost!! Very cautious and very detail oriented. Went back to get an oil change and they did the same thing and did a full inspection of my car letting me know once again the same things as last time. Definitely can say without a doubt these mechanics are good at what they do.

Saturday we went to Townsend Honda in Tuscaloosa after a very bad experience at another Honda dealership. When we got out of the car and started walking around Randy Washington-senior salesman walked over to us. Very friendly, knowledgeable, answered all of our questions without making us feel beneath him. He was very up front with us and we knew where we stood. We knew our options. He walked us through every step. We arrived at 9 and had bought the car by 1030. Even the financial guy, Patrick, was so easy to work with. Just a great situation all the way around. They made you feel like you were the only person in there. Can’t say enough good things about them. Definitely 5+stars

I bought a 2025 honda pilot in april 2024 I was driving last week when smoke started coming out Since it was still under warranty, I called Honda to talk about the condition of my car. they told me to bring my car up there A few days later they got me and said my car was in very the damage is due to an outside source that caused the issue and they said i have to pay over 1300 they refuse to accept technical errors I refused to pay the amount I owed.im other the part and I do it myself I took the machine apart and I knew they were lying and not admitting their mistakes Only after checking did we know it was a manufacturing defect I don't see anything and there's no cracks, pebbles or anything. Everyone buys Honda or Can in I am very disappointed When I came to pick up the car I had to pay $181 What do you think about my problem?waste of money The car is still under warranty and cannot be repaired cost more These guys are irresponsible I hope no one is like me and in the same situation as me or is naive

My experience with Honda has been terrible — like dealing with a piece of crap. I bought a 2025 Honda Pilot in 2024, and recently the rear H2O tank started leaking. When I took it in, the Honda rep told me the tank was cracked due to a rock hitting it. But when I got home and checked more carefully, I found out there’s a front AC coolant reservoir that’s completely fine — so why would only the rear tank be leaking?

It makes me think this was a factory defect — maybe the plastic was weak or poorly installed during assembly. This kind of failure shouldn’t happen on a nearly brand-new car. And yet Honda refuses to take responsibility.

Japanese car companies nowadays act like they’re still premium, but their quality is trash. All they care about is blaming the customer. To make it worse, when I brought my car in just to fix recalls — which should’ve been free — I got charged $165. That’s unacceptable.
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A structural diagram of the vehicle is not particularly difficult to obtain in 2025, especially with AI-assisted consultation. Your diagnosis was completely wrong and has caused damage to the buyer of a brand-new car. It is impossible for a rock to fly through the A/C condenser system without damaging it, and yet hit the radiator located behind it. This is clearly a manufacturing defect during assembly, which caused internal damage from the beginning — the consequences only appeared later during operation.

It shouldn’t be difficult for a company to simply replace a faulty radiator for the customer. I’ve been driving since I was 20, and I’ve owned many older vehicles. I know very well the common problems cars have — and yet you say I poured water into the cooling system just to keep driving a brand-new $58,000 car?

That’s either a ridiculous report from your technician or a complete insult. If I were a fool, I would’ve left the car with you already. Do you really expect me to keep adding water for the rest of my life just to drive this expensive vehicle?

Stop looking at things and jumping to conclusions. If you’re not going to fix it, at least admit your mistake instead of charging customers to cover up the issue.
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You have erased your past statements and tried to cover them up. Now you're blaming Honda, even though you represent the brand, profit from it, and push the responsibility onto the customer.

It's like taking something from your mother and then, when caught, blaming your father. If your technician had admitted the vehicle's fault from the beginning, I wouldn’t have argued, and I would’ve received Honda’s warranty support.

I trusted your dealership — I even left my 2019 Honda vehicle with you before. Just a few months after purchase, the car frame started shaking, and your shop diagnosed it as a manufacturer defect, and I was covered under the Honda warranty. That’s what built my trust and why I bought another car from you.

So why this time are you refusing to do the same? Why are you trying to charge me $1,300 for a ridiculous issue and claim it was caused by me? I'm deeply disappointed. You’re spending your parents’ money while now asking me to go call 1-800-HONDA.

I have just purchased my 3rd vehicle from Townsend Honda. Jane Cobb has been my sales associate every time. It has always been a great experience! I recently traded the 2023 Honda Accord for a 2025 HRV. The ONLY complaint I had with the accord was the front seats especially the passenger sit way too low. It was difficult to get in and out of that car due to the front seats being so low. I have had the HRV for a week and so far I am loving it!

Awesome experience. I'm a first time buyer and these guys made the car buying process a breeze. The ladies up front were very welcoming and willing to help. Shoutout to Tim for helping us find a car that fit us perfectly, and within our budget.

My husband and I had a great experience at Townsend Honda. Mr. McShan was very easy to work with. He gave us the information we needed and answered the questions we had about the car we were looking at. He helped us get the new car we wanted and it was an easy a process. The man (can’t remember his name) who helped me with the inside of the car figuring out all the buttons and gadgets was very professional and thorough making sure I understood everything. Patrick was also very nice and helpful in the finance department. He made that whole process easy which was very appreciated! Overall we had a great experience and I got a car that I love. Thanks Townsend Honda.

I recently made a purchase with Townsend with the help of salesman Tim Jones . we negotiated everything before i even came in which made my process very easy &’ simple ! I was gone within an hour ! I recommend Tim Jones at Townsend for your honda purchase .

We purchased our 11th vehicle from Tim Jones at Townsend Honda. He makes the process so easy. He really listens to your needs and makes it happen. He really has become family. Go see Tim for your next purchase!

Mr. McShan was phenomenal! I called him with some very specific requests and within 3 days he had me ready to go! The process was so easy!

I went in Saturday afternoon wiith what I wanted in mind. Tim was totally awesome and helped me get in a car that I could afford and I love!! Tim is awesome. Y'all come see him. He listens to what you want and what you need and he is incredibly knowledgeable about the cars he sells. Thanks again Tim. I love my new Honda!¡!

Wonderful experience! I messaged with Tim on Monday to confirm vehicle (Honda Accord SE, urban gray), got all the paperwork started and purchased on the following Wednesday! Also notable to mention that my parents purchased a New Honda Pilot from them a few weeks ago. Great response time for any/all my questions, all staff/personnel were very friendly and helpful! Highly recommend Townsend Honda and Tim for sales!

I was so fortunate to have the pleasure of dealing with Tim Jones for my transactions. I purchased a 2026 Honda Passport TrailSport Elite . Townsend Honda had the suv in the ash green color I wanted. We did all the transactions over the phone. I got the add ons I desired. Tim was such an awesome salesman and he worked for me, the customer! He also had it delivered to me in Chipley, FL. I can honestly say this was the best ,hassle free purchase of a vehicle I have ever made! Tim really delivered and literally! I hope Townsend Honda realizes he is a dedicated asset to the company ! Thanks again !

I recently made a purchase from Townsend with the help of Sr. Salesman Tim Jones, it was quick & easy! Tim was knowledgeable and professional, he helped me make the selection that was right for me and had me out the door in less than 2 hours. I recommend both Tim & Townsend for your Honda purchase !

Had an absolutely fantastic experience with Townsend Honda. We drove from Madison, MS to do business with them. Brian Abrasley and Raheim Bolden were great to work with. We will definitely go back when we’re ready for another vehicle.

Tim Jones is wonderful to work with! This is the 2nd car he’s sold to me and he made it so easy. We messaged back and forth about cars and budgets and found the perfect car in just a few days!

I had a great buying experience with Tim Jones at Townsend Honda in Tuscaloosa Al. 35405. Tim was very friendly and very professional. The whole experience was smooth and efficiently handled. He made me feel like part of his family. Thank you Tim for a beautiful Orange Honda Pssport. I love it.

I would like to take the moment to give a very very special thanks to John & Larry at Townsend Honda in Tuscaloosa, Al. I had an unexpected problem that occurred to my car where all the service lights on the dashboard came on and my car came to a slow drive. I made it to them slowly but surely. Soon as I arrived John hopped right on to it. Within an hour my car was fixed and ready for the road again. I was a mess because me and my family is leaving for vacation tomorrow and i wouldn’t have had a ride to make it if it wasn’t for those guys!!!!! Thanks again!!!!

I have taken my car here for service several years and I'm tired of waiting three hours for an oil change. Why should I need to request an update on my vehicle after I’ve been waiting for over two plus hours? The efficiency of this place has decreased. Townsend Honda has become increasingly intolerable and unacceptable.

Honda was going to leave me STRANDED at work!! I had an appointment for my vehicle to get serviced early that morning. I relied on their courtesy shuttle service to get me to and from work. I was told I would get a call when it was ready so that I could be picked up. I got off at 4:30 PM and remembered that they still had my car. I called and they told me they just finished with it “a couple of minutes ago.” I asked if I could be picked up and was told that THE SHUTTLE STOPPED RUNNING AT 3PM!! LUCKILY, a coworker took me to go get it, otherwise I would not have had a ride! To add insult to injury, they texted me, WHILE I WAS STILL ON THE PHONE, that my vehicle was ready for pickup at 4:40 PM. Mind you, the service center closes at 5:00 PM and I work on the UA campus! I had warranty work done so they didn’t mind leaving my car outside the gate with the key in it. I guess I would have been out of luck if I had to pay for the service and had gotten there after they closed!! This is completely UNACCEPTABLE and I expected better customer care and service from Townsend Honda!!

Tim Jones is the the man. I've bought four cars from him and Townsend Honda and they beat Birmingham and Jasper every time. I couldn't recommend them more. Excellent service and Tim will go the extra mile for you.

I recently purchased a 2025 Honda Pilot Touring from Townsend Honda. It was a seamless experience. I have worked with Tim Jones in the past & he continues to exceed expectations. He worked hard to get my new vehicle delivered & ready to go on my birthday! I would definitely recommend Townsend Honda to anyone looking to purchase a great vehicle!

Great customer service! Thanks to Tim who made me feel comfortable and helped me with my purchase process! I definitely will be recommending this dealership to everyone I know!

I just wanna take the time to share my experience with Townsend Honda in Tuscaloosa .From the general manager Todd to McShan has been very helpful with the whole experience of getting the vehicle I came in looking for .It’s been a pleasure working with such a friendly and knowledgeable team. I would definitely recommend this dealership to anyone looking to lease a car!

Me and my fiancé went in looking for a cr v for her next vehicle . I saw a civic I was interested in and I was able to get my car pretty quickly. The same day actually. O Mcshan helped us both and his customer service was top notch. He was very helpful and patient. Overall I had a good experience at Townsend Honda.

I just purchased my second vehicle from Tim Jones, Sr Sales Rep. He listened to what kind of vehicle that I was looking for and helped me find it. Most importantly he made the entire process easy, welcoming and respectful. He pointed out the pros of the two vehicles. Tim is the BEST!!! He is reliable and helpful during the entire process. The best salesperson!!! I also appreciate Townsend Honda dealership. Staff is the best! Thank you Patrick for making the process easy. Tim is a Hidden Gem!!

If you are at the point in your life where you need a mini van do not make the mistake I did . I bought a Toyota Sienna only to find out it has no spare tire no way to get your family off the side of the road when you have a flat . On one of the coldest days of the year Shan stood out in the weather to show me the Honda Odyssey came with a jack and spare tire . Shan understood what I was going through and helped me get what I needed for my family. As a Toyota man I couldn’t be more happy with my new Honda and the kindness of this dealership . Shan thank you again.

My second time using Townsend Honda for a lease- and just as easy as the first! Tim, Misty, and Blair were all nothing but helpful to me. Quick to respond and answer my questions and walk me through the process. The whole staff is very friendly and made training in my car a breeze!

My second car purchase from Tim Jones at Townsend Honda!! I could never praise him enough for how professional, helpful, and kindhearted that he is!! I will always buy from him!! He makes the process such a breeze and the less stressful thing to do! Forever thankful to have the best salesman!

McShan was very professional throughout our buying process. He, Brittney and Mr. Tidwell (who did the paperwork) all were very helpful

I came in on 1/31 around 11:15 -ish crying & very upset because I had my rotor replaced and fixed at another tire shop the day before, I had driven an hour from where I live to tuscaloosa to go to Sams when a man stopped me at the gas station to tell me he could hear metal grinding when I was pulling in, I had paid over 150$ the day before to fix this rotor so I drove over to honda since I live an hour away and did not know what was wrong, I forgot to ask his name but the nice older man in the service part was very nice and helpful and got my car fixed in an hour, I was very very thankful for him and I hope he gets the recognition he deserves!

I recently bought a Honda CRV from O McShan at Townsend Honda. He couldn’t have been any nicer or more helpful! The entire transaction was so smooth & I couldn’t have asked for a better experience. I hope this SUV will last me a while, but I’ll definitely go back to Townsend & McShan when the time comes!

Picked up a used, new to me, car here. Mr. Tim Jones was matter -o - fact, no pressure and great to do business with. I love the car and felt like Tim went the extra mile selling and accommodating me. Highly recommend dealing with Tim.

I visited the dealership on a Saturday and was greeted by Joey. Joey was initially kind and helped us by getting the vehicles we wanted to test drive. After some consideration, I decided to move forward with one of the vehicles and asked that an independent inspection be completed. Joey and I then had some back and forth about how this would take place as I've never had a dealership offer for me to take a car home that I haven't purchased, nor do I feel comfortable doing so. Before leaving on Saturday it was determined that I would call my mechanic on Monday and let them know Joey would be dropping the vehicle off. Joey informed me that he would call me Monday when he was on the way to the mechanic. Unfortunately, Joey did not uphold his end of this agreement. When I called on Tuesday to confirm that the vehicle would still be taken in, Joey informed me that I was supposed to call him Monday to tell him to go to the mechanic and since I had not done so the vehicle had been sold. This was not the agreement. And, if Joey thought it was, I don't know why he would not have given me a call on Monday when he had not heard from me. I understand that a for sure sale is better then a possible one but the lack of professionalism to follow through with what has been agreed to has taught me not to use this dealership in the future. Which, Joey seems happy with as when I addressed these concerns with him he said that he was perfectly happy if I don't give them my business.

The SALES part of this Honda is great but the SERVICE DEPARTMENT is awful seems like it’s managed by immature and disrespectful leadership. This is the second time having similar issues the first time they forgot to put the screw the oil drain plug all the way and my mom car broke down from running out of oil we had to tow my moms car to another Honda dealership almost an hour away. The service was great and faster there.
On Friday mom called and said her car was making some weird sounds so she had it towed maybe 10 miles was charged almost $200. They said they’re going to do a diagnostic which usually takes a few hours it has been days and no call or update. My mom has reached out and so have I to see what’s going on the young lady that answers the phone tone is rude and far from something you would expect from a customer service employee. My mom calls back to see if she can get a rental car until she gets her car back and the young lady says they are out and will not be getting any in soon. Next, my mom called and I have also to get an update we finally get forwarded to the service department they were worse than the young lady answering the phone. We have called twice and the guys picks up says “hold on” the phone rings for a few minutes he picks up says “hold on” and sends you to a voicemail.

I had a fantastic experience buying my 2024 Honda Civic Sport from Townsend Honda. Tim Jones was an excellent salesman, making the process smooth and hassle-free. I also got an incredible deal on the car. Highly recommended!

McShan did a fantastic job helping me find the perfect vehicle. He was professional, polite, and overall made the experience easy and enjoyable. I highly recommend him!!!

Love love love my new ride. McShan was truly one of the most attentive and helpful people I’ve met. Someone who truly knows and loves his job. He worked with me to get the best deal and I couldn’t be happier. 10/10 recommend.

I was able to do all my paperwork over the phone drove over on a Saturday when I was off and was able to get my new car! The whole process was very easy they made sure I was able to leave with the car I wanted! I grateful for everyone at Townsend. I absolutely love my car and think I made the best choice for me. To the whole team thank yall for everything!

Tim is amazing!! I bought my first car from him nearly 10 years ago now, and I lost it this fall to Hurricane Helene. So I called my dad and asked him to reach out to Tim and see what he could do. Boy did he pull through! Tim got me in a new car and I was able to bring it home with me this Thanksgiving. Not how (or why) I imagined my next car purchase would go, but thankful for Tim and the team for really taking care of me.

If you’re in the market for a car, I highly recommend O McShan. You won’t be disappointed with the level of service and expertise provided!

Best car shopping experience ever! Mr. McShan is absolutely amazing! He is very professional and patient! Our son said Mr. McShan is the GOAT! We are very happy with our new SUV! Will definitely recommend Mr. McShan to our friends in the future purchase!

Before I took my car in it was running fine I did take it in for manufacturing safety recall on my fuel pump they did complete the work but when I got my car back it was running horrible they told me I needed the front end alignment I didn't need one before I got there they wouldn't give me any paperwork telling me that I needed a front end alignment they would just buried on professional and really didn't want to help anybody just giving me the run around and there was a couple of other people up there having problems out of them

Tim Jones is extremely helpful and patient! He knew all about my car and had me in and out within an hour with my new ride! I couldn’t be happier and pleased!

Tim Jones was very helpful with the purchase of our new Honda. He responded promptly to my online inquiry about the availability of the vehicle and was able to help us that evening. He was very knowledgeable and forthcoming about financing options and the vehicle.
Jessica stayed to make sure our paperwork was completed that day for our vehicle. We really appreciated both of them going above and beyond to help with this experience. This is our 6th vehicle to buy from this dealership. Everyone there is so easy to work with making buying a new car a stress free experience. We always go back to Townsend Honda when we purchase our vehicles.

After running over a tire on the interstate on a road trip, we found ourselves near Townsend Honda and went over to get them to check out the damage. Sandra was absolutely incredible. She was able to expedite looking at our vehicle, quickly patch up what was needed, and confirm we were safe to continue on our way. And didn’t charge us a thing. This is why we continue to trust Honda with our vehicle’s care. Thank you so much Sandra!!

Tim was a good salesman to work with and made our purchase quick and easy. We booked our appointment online, cars were ready to go that we wanted to test drive and sped up the purchase process greatly. Great Honda dealership to work with. Staff was also very knowledgeable on the features of the cars and that made our shopping easier and more well informed.

Just bought my vehicle this past Saturday and Tim Jones was my salesman and he was phenomenal if you’re buying go see him! He’s great from start to finish!

McShan helped me out when I had to buy a new car myself, being a college student at Alabama when my parents live in Indiana and couldn’t come down. I couldn’t have figured out the process without him. He was very kind and told me to call him if I ever had any questions at all.

A great big Thanks to Townsend Honda for my 2022 Honda civics I love it !!. And to All the staff you all were so nice and welcoming to me and know how to take care of their customers and make them leave with a big smile on their face . Brain Abrasley especially to you the sales person that got me taken care of by making sure every thing was handled and taken care of that day by the time I reached Townsend Honda at 4:15 . Didn’t take long at all I was done with paper work and ready to drive off the lot by 5:35pm he made sure I leave Townsend Honda that afternoon with a nice vehicle . Also a big thanks too the test driver lady sorry I didn’t remember your name u we’re awesome and also the young lady who orientated me on the features of my vehicle and also a great big thanks to Patrick for explaining to me the warranty and other products I’m eligible for to go along with taking care of my vehicle Now that’s awesome customer service You all are the best and awesome when it comes to taking care of your customers !!10 stars for Townsend Honda

Just had the best car shopping experience with Tim Jones at Townsend Honda. Was really dreading the purchase of a car but Tim made it easy. He is awesome!

I love my new 2025 Honda Pilot. Go see McShan for all of your car needs. He’s awesome and made my first Honda experience first rate.

Raheim and JJ are awesome. They were very helpful. JK made sure he found exactly what I wanted. Raheim got me setup and showed me all the bells and whistles. Thanks guys!!

I will recommend Townsend Honda to anyone! They have all been extremely helpful during the past three car buying experiences for me. They have worked with me each and every time to get me in something reliable, nice, and keep payments in the budget I give them! Extremely grateful for them and their customer service with selling vehicles to make it the best experience!

Ok, I'm on vehicle number three ! Tim is the best. He answered all my questions at least 6 times . Seriously, I left feeling confident in my decision. Their whole team delivered excellent customer service. Townsend Honda never disappoints !

Tim Jones is always excellent to deal with. My family has personally bought more vehicles with him than I can even count! Super professional and always trustworthy. Townsend Honda has a great and clean facility with very welcoming staff! This is the only place to buy a car!

Tim was such a kind person to work with. We did my entire purchase through text messages . He was very responsive and never was annoyed to answer my 1 million questions. I am team Honda forever now.

I have taken my car here for service several times (2018-2020), and I often had an unsatisfactory outcome. Once after an oil change the maintenance minder was not reset. Another time after an oil change a tool was left on my windshield. Then there was the time they flushed my coolant, spilled it, and didn't wipe up the spill. Finally I was told the shoes on my rear brakes were worn out and needed to be replaced. I took my car to another shop and was told the shoes on my rear brakes had more than half of their wear left.

The sales associates I talked to here were nice with one exception: in 2024 Randy told me not to come back until I was ready to buy.

I always had a good experience with the people in the parts department.

I edited the review to add a review of the sales associates and parts department. I also added dates.

***I do not consent to Townsend Honda disclosing the year and model of my vehicle to the public.***