- 4 Open Square Way #410, Holyoke, MA 01040
- Commercial Roofing
- 24/7 Emergency Repairs
- Locally Owned & Operated
- Warranties Offered
- Metal Roof
About the Business
What people say about “Trinity Solar”?
Customer feedback on Trinity Solar is mixed, with both positive and negative sentiments expressed. Many customers commend the company's representatives for their professionalism, thoroughness, and communication throughout the process. However, serious concerns were raised regarding unsolicited visits from salespeople, leading to feelings of discomfort and frustration among some customers. Additionally, issues with referral processes and communication breakdowns have been highlighted as significant drawbacks. Overall, while many appreciate the service provided, there are notable complaints that detract from the company's reputation.
What Users Like The Most
- Communication was excellent throughout the process.
- The installation was completed quickly and left no mess behind.
- Grayson was knowledgeable and made us feel confident in our decision.
- The whole experience was surprisingly uncomplicated.
- The process to date has been an excellent customer experience.
What Users Like The Least
Customers are fully satisfied
Recommended Reviews
Trinity Solar sent an unwelcome solicitor to disturb my family at 7:40 PM this evening, August 07, 2025 in Wilbraham. A strange man parked his vehicle in front of our residence, a silver sedan, and he approached our chain-link fence, ignoring our "no solicitors" signs, and despite obvious warnings from our family dog (hair standing up, growling/barking). I apologized to the man for the dog's reaction to them, and explained that he should not proceed with approaching. The man, who was wearing a Trinity Solar work shirt, ignored my request for him to leave and proceeded to ask me if I was the homeowner, and if the homeowner was home. While I tried to get my dog's attention away from the man, he proceeded to talk to my dog, ignoring my dog's body language. I asked again for him to leave, and he asked "Why, does the dog have a history?". This is extremely inappropriate.
We've had signs posted on our property for more than a year, specifically because of Trinity Solar's aggressive and unwelcome solicitation tactics. We have "no solicitor" signs posted, in addition to warnings not to disturb our protective pets. You're in the business of selling solar energy and should have both the common sense and decency to not disturb residents at their homes, especially in the evening. Train your employees to leave people's property when clearly asked to do so and not ask "why", because that is absolutely terrifying. This happened last year, and I didn't report this to our town's Police Department - for the safety and security of my family and pets, I will be filing a report this time.
Rich Korfel was excellent!! He answered all our questions and spent a lot of time with us even coming out twice to make sure all of our concerns were addressed. The whole process went smooth and communication was excellent.
Was a great experience working with Justin and Kyle to install solar panels on our home. Justin did the initial sales pitch. Gave us all our options in a respectful way. No hard sell. From there; Kyle was with us every step of the way during the install, town and electric company inspections, and setting up apps until we went live and thereafter for a few weeks to be sure we were happy. We highly recommend Trinity Solar!
Company Locations
Head Office
Branch Offices
- 4 Open Square Way #410, Holyoke, MA 01040
- Commercial Roofing
- 24/7 Emergency Repairs
- Locally Owned & Operated
- Warranties Offered
- Metal Roof