Top Tier Roofing - Kirtland Afb, NM

Good 4.6 (9 reviews)

Kirtland Afb
Industrial Roofing
24/7 Emergency Repairs
Licensed & Insured
Locally Owned & Operated
Metal Roof

Website toptierroofingnm.com

Phone Show phone number

Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

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About the Business

At Top Tier Roofing, we pride ourselves on our versatility and technical expertise, capable of managing both residential and commercial projects with ease. Our comprehensive range of services includes roof coating, roof cleaning, rubber roofing, tile roofing, soffit repair, and TPO roof replacement. This breadth allows us to handle complex projects from start to finish, ensuring that every detail is meticulously addressed. Located in Kirtland Afb, New Mexico, we serve the surrounding regions with a well-coordinated team dedicated to delivering durable, high-quality results. Our organization and attention to detail set us apart, allowing us to provide long-term value for our clients. Whether you need a simple repair or a complete roof overhaul, we are equipped to meet your needs thoroughly and effectively.

What people say about “Top Tier Roofing”?

{
"summary": "Customer feedback is mixed regarding Top Tier Roofing. While many reviews highlight the efficiency and professionalism of their services, there are significant concerns about communication and follow-up. Customers appreciate the quick response times and quality workmanship, but there are severe complaints about difficulties in reaching the company for repairs after initial services. This disparity in experiences suggests that while some customers are satisfied, others feel frustrated by inadequate support following their repairs.",
"liked": [
"I am truly grateful for the repair of my leaky roof. They were fast and reliable!",
"They were so helpful going over the process. She said she gives them an A+ rating and highly recommends them.",
"Edgar at Top Tier Roofing answered our call, came out the same day and had a quote on that very same day.",
"These guys are true pros and we’ll definitely be calling in the future.",
"The level of experience is easily visible! My house looks amazing."
],
"disliked": [
"If I could give zero star to this contractor, I would.",
"They were very hard to get hold of then.",
"On Wednesday morning, no one showed up.",
"I reached out to Top Tier on a Friday evening expecting to get an answering service and was surprised to reach Edgar Ortega directly.",
"I told them I was very happy with the quote on replacing both and wanted to get it scheduled ASAP, but it was challenging to get timely communication

Services: Roof Coating Roof Cleaning Rubber Roofing Tile Roofing Soffit Repair TPO Roof Replacement

Recommended Reviews

Overall Company Rating

Excellent 4.6

Out of 9 reviews

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Marlen Mares

Google review

Nov 14, 2024

I am truly grateful for the repair of my leaky roof. They were fast and reliable! I highly recommend these professionals! You can tell the amount of experience this team has.

Ian Lan

Google review

Aug 2, 2024

If I could give zero star to this contractor, I would. About a month ago, I had a roof leak. I called top tier roof. They responded very quickly. Edgar and his dad came the same day for an estimate. They did the roof repair the next day. After three weeks in another thunderstorm, the roof was still leaking. So I started to contact them for the leak. They were very hard to get hold of then. After several phone calls and text messages for a week, Edgar finally returned my text message and scheduled an appointment to come over for this past Wednesday 8:30am. On Wednesday morning, no one showed up. Then I called and texted again. Edgar responded with text message saying he was at another job and we needed to reschedule for Friday 8:30am. Now it is Friday 8:52am, another no show. My phone call all goes to voice mail.

So for this contractor, if you have a new job for them, they will respond very fast since they have money to earn. Once you hand the check to them, never expect them to come back to fix anything for the bad job.

Kathryn Griffin

Google review

Jun 22, 2024

My sister had a leak over the inside front door. Edgar and his team got right on it and the repair to the roof was completed right away. They were so helpful going over the process. She said she gives them an A+ rating and highly recommends them.

C T

Google review

Feb 29, 2024

A portion of my flat tar and gravel roof sustained several leaks and it was determined the previous roofing company did a poor job, causing bubbling and eventual leaks inside the home.

I researched local roofers, paying attention to all the reviews, which I firmly believe in. Reviews can make or break a company’s reputation, and no amount of advertising can surpass a 5-star review in my opinion.

Discovering Top Tier Roofing was my good fortune. Their reviews were solid, so I called them. They were prompt to reply and we arranged for an inspection. They suggested a PTO roof and gave me a very fair estimate. Edgar and Martin are a father-son team who know the roofing business inside and out. I accepted their estimate and they proceeded to get the roof installed the next week. It was a breath of fresh air to work with them; they bring a positive uplifting energy and enjoy their work. Their pride and professionalism shines and they are as honest as the day is long. The installation went very well; they are careful and thorough; the PTO looks great. I could not have wished for a better experience than with these men.

The roof is now complete. I am a most satisfied homeowner who can vouch for their work and am pleased to write this review. Full disclosure – I did not know these men prior to my initial request; I live in Albuquerque and the property is located near Nob Hill. I am a real customer with a real review.

If you have any roof issues these are your guys.

Google review

Nov 4, 2023

Great individuals. I ran into an issue with my contractor who did not complete the roofing job. Edger and Martín showed up gave be great bid and went above and beyond on completing my roof. At these times when it’s difficult to find people who want to work, charge reasonable prices, and still have pride in their craftsmanship, this company is a diamond in the rough.

Elizabeth vandermaas-sack

Google review

Oct 10, 2023

We called Top Tier Roofing after 4 months of calling other companies without any success.

Edgar at Top Tier Roofing answered our call, came out the same day and had a quote on that very same day.
The work was completed 3 days later!!!!!
WOW
These guys are true pros and we’ll definitely be calling in the future.
Thank you very much.

Google review

Sep 14, 2023

During a torrential rainfall that turned my flat roof into a lake I had a MAJOR leak between the walls! There was no way to place a container to catch the water and it was a mess. I reached out to the roofer I had used before. They couldn't even come to look at it for two weeks and would not be able to work on it for at least 5 weeks after that. During the monsoon that can feel like a lifetime. I reached out to Top Tier on a Friday evening expecting to get an answering service and was surprised to reach Edgar Ortega directly. He and his father Martin were at my home the following Monday morning. They showed me all the areas which needed repairs and of course the main one which was a gas line penetration on the roof. They quoted a fair price and were able to do the work right then as they had the supplies on hand. They are both high energy, hard working, professional, roofers who are knowledgeable. It has rained in my part of town in ABQ the last two days and I have not had a leak! I will not hesitate to call Top Tier when I am ready for a new roof. Because they also do many types of home projects I will be calling them to work on those too. They have been a Godsend! Thank you Edgar and Martin!

Michael McNeil

Google review

Sep 13, 2023

I reached out to Top Tier Roofing on 8-26-2023 (a Saturday) and let them know I had a skylight that was leaking badly from the rain and I wanted it replaced along with another that was not leaking but the same age, about 23yrs old. Edgar reached out to me within a couple of days, made it out the following day after I got back with him and provided a quote that day. I told them I was very happy with the quote on replacing both and wanted to get it scheduled ASAP. He and his dad came out on 9-4-2023 (Labor Day) and repaired it that day, on a holiday no less. I was extremely happy with the job and the cost and Edgar and his dad are good people. I would not hesitate to use them or recommend to anyone, I don't think you will find better people or pricing. They also informed me they are not limited to roofing so I will be using them soon on some other projects, they are the best!