- Kirtland Afb
- Industrial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated
- Metal Roof
About the Business
What people say about “Top Tier Roofing”?
{
"summary": "Customer feedback is mixed regarding Top Tier Roofing. While many reviews highlight the efficiency and professionalism of their services, there are significant concerns about communication and follow-up. Customers appreciate the quick response times and quality workmanship, but there are severe complaints about difficulties in reaching the company for repairs after initial services. This disparity in experiences suggests that while some customers are satisfied, others feel frustrated by inadequate support following their repairs.",
"liked": [
"I am truly grateful for the repair of my leaky roof. They were fast and reliable!",
"They were so helpful going over the process. She said she gives them an A+ rating and highly recommends them.",
"Edgar at Top Tier Roofing answered our call, came out the same day and had a quote on that very same day.",
"These guys are true pros and we’ll definitely be calling in the future.",
"The level of experience is easily visible! My house looks amazing."
],
"disliked": [
"If I could give zero star to this contractor, I would.",
"They were very hard to get hold of then.",
"On Wednesday morning, no one showed up.",
"I reached out to Top Tier on a Friday evening expecting to get an answering service and was surprised to reach Edgar Ortega directly.",
"I told them I was very happy with the quote on replacing both and wanted to get it scheduled ASAP, but it was challenging to get timely communication
Recommended Reviews
I am truly grateful for the repair of my leaky roof. They were fast and reliable! I highly recommend these professionals! You can tell the amount of experience this team has.
If I could give zero star to this contractor, I would. About a month ago, I had a roof leak. I called top tier roof. They responded very quickly. Edgar and his dad came the same day for an estimate. They did the roof repair the next day. After three weeks in another thunderstorm, the roof was still leaking. So I started to contact them for the leak. They were very hard to get hold of then. After several phone calls and text messages for a week, Edgar finally returned my text message and scheduled an appointment to come over for this past Wednesday 8:30am. On Wednesday morning, no one showed up. Then I called and texted again. Edgar responded with text message saying he was at another job and we needed to reschedule for Friday 8:30am. Now it is Friday 8:52am, another no show. My phone call all goes to voice mail.
So for this contractor, if you have a new job for them, they will respond very fast since they have money to earn. Once you hand the check to them, never expect them to come back to fix anything for the bad job.
My sister had a leak over the inside front door. Edgar and his team got right on it and the repair to the roof was completed right away. They were so helpful going over the process. She said she gives them an A+ rating and highly recommends them.
Company Locations
Head Office
Branch Offices
- Kirtland Afb
- Industrial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated
- Metal Roof