SERVPRO of Everett / Lake Stevens / Monroe

On January 30th, 2025, we uncovered extensive water damage and mold in a large portion of our living area. We thought a plumber had fixed the small leak we had previously found and dried the area, only to discover while starting a kitchen project that the damage was much much worse. I called Allen Beeman at Servpro who immediately sent Matt Doherty and his team to thoroughly inspect and describe how to fix it. The next day, he provided us with a detailed report we showed our insurance and also met with the adjuster and ourselves when she came to inspect. Within a couple days, Matt sent out his team of Ryan Covert, Andrew Peterson, and Aaron Cross on the project. They worked their magic, even when we found part of the subfloor had to be replaced!
I cannot recommend the Servpro team more highly. They responded to all our calls and questions in a timely manner and, most importantly, with compassion and respect. We felt very cared for and reassured that the job would be completed "like it never even happened".
Thank you all!
Vicki and Randy Berg
Snohomish, WA

We are beyond grateful and thankful for Servpro completing our home interior repairs following the cyclone storm damage. We are especially pleased with Jeff for working with our insurance and making the whole process seamlessly stress free. Rod was instrumental in helping us locate our dream flooring and everyone kept us informed of the entire process of bringing our home together again. When the final work was done, it appeared as if we never had damage to our home. Thank you everyone at Servpro for making our house into our home.

The Servpro team has been a lifesaver for us after a devastating house fire on Christmas day. Their response team responded within hours of the fire chief’s call giving us an all clear to enter the site. Servpro was on site for a couple of months doing their job mitigating damages, removing contents, completing demolition, and conducting entire cleanup throughout the final inches of the entire
job site. The team was compassionate throughout as we were still feeling the shock and awe of the situation. They knew what they were doing and worked long hours to get the job done as efficiently as possible. Special recognition goes out to Mel Casey, Devon Sherman, Brandt Lafferty, and Kaden Chee, led by the project manager Matt Doherty, who worked hard to keep progress moving along. Matt gave us complete confidence in the process and was always available for any questions or concerns in a very respectful
manner. Thanks Servpro for having our back.

3 to 5 days to dry out the ceiling, drywall and sufloor due to water heater leaks (40 gallon tank). It turns out Servpro has spent more than 3 weeks to dry out the leaks. It takes such a long time to dry out and the leaks must result from the whole swimming pool of water. Unbelievable.

ServPro employees were tremendous supporting water damage resulting from four fir tree falling on our home. The individuals involved were: Selena Bouchard, Matt Doherty, Ryan Covert, Gabe Moore, Devon Sherman, Alex Kaleb, Kally Harris, along with Chris Mathis, Jon Tavares, and Damon Arcillio of Dreamer's Building.

Matt Doherty and Jacob Simmer are the two professionals who came to our home. They're both very knowledgeable, thoughtful, and helpful. While inspecting for water damage, they detailed the areas where potential damage could arise. In the spot where fungi was found, they relieved our concerns when mentioning the damage could be controlled and next steps are very doable.

From start to finish, these guys explained in detail how and why certain damages could happen. They also provided preventative measures, recommended steps anyone can do, and described how to fix and prevent further issues. Matt and Jacob left no mess and were thorough in their inspections. We highly recommend working with this team and business in the future.

After a bad experience with another vendor’s bid, we had Servpro to the work and could not be happier. It was all done in a very meticulous and professional manner.
It was also within a very close amount to what the insurance paid us.

Servpro of Snohomish did the dry out when I had a leak in our master bathroom. They cut out a large section of ceiling drywall & removed some insulation. After that, they installed their equipment and dried out the area. Took 5 days (was quoted 3), but all was good.

My next review will be from the other side of the company that does the ceiling restore (that's why the 3 stars), if possible, fine someone else. A 3 day job turned into a week. Now I'm not knocking the 2 gentlemen who did the work (they just go & do what was told). It was the lack of communication & having no schedule for me to go by. Now I wasn't going to take 8 hours off from work all 3 days. So we agreed that I'd be available at 1pm. The 1st 3 days workout fine. They didn't get as far ahead as I was hoping (due mud not drying) & being it was 4th of July weekend. I wouldn't see them on Fri. So they did what they could on Wednesday cleaned up & we both said, "See you on Mon." Well monday comes around & I'm heading home to meet up with the guys when I get a text from there boss "the guys won't be by today" & this is at 12:50pm after I already left work & was about to pull into my garage. To make a long story short, I told the boss I wanted it all done on Tues. I'm took 8hrs off. They came sanded & painted the area of the repair. They didn't paint what I was quoted but didn't care. I just had enuff & wanted it done. My final thought about my experience with the restore company was the gentleman told me. "People leave their keys in a lockbox so our guys can let themselves in." If anyone's ever done this before, please leave a comment.

Serve Pro Everett / Lake Stevens / Monroe is such an amazing and compassionate company, coming through and helping homeowners when they need it the most. I was surprised to hear about their services that go WAY BEYOND damage clean up and restoration… they will literally handle everything for you. Because the last thing you want to do when you’re faced with personal loss, is deal with an insurance claim or clean up.

Big thank you to Colton who has taught me about the process; why the Serve Pro family are experts at what they do, and why they are the best choice when YOUR family needs an advocate that offers the most personal, compassionate service.

Thank you Serve Pro for helping our community!

Rod was in charge of our rebuild after we had significant water damage. It was super fast and him and his team made it as painless as possible for us! Kept us updated on everything and was always available to take our calls.

Colton has the best client attraction and relationship building skills! He asks all the right questions to find out exactly what his customers need and then puts the right people on the job. I’d hire him any time.

We had water damage due to a roof leak. ServPro did the restoration work. From free estimate to completion of work, working with Jeff was a great experience. The team is professional, considerate, and efficient. They left the area cleaner than it was when they started the work. They worked with our home insurance, which saved me a lot of time and frustrations. I will hire them if I have a need in the future. I recommend them with 5 stars.

I highly recommended them for disaster mitigation and repair. Matt is my mitigation coordinator and Parker is my repair coordinator.
Both of them did fantastic jobs in doing their job. Both of them are easy to work with and explained whole process clearly. They are very easy to get hold of and always answer your questions in timely manner which is very important in navigating through whole disaster process.

Josh and Andrew were very professional. As the van says “like it never happened”.
Even though it was frustrating to have had water damage, in someways, our repair turned out better than it was.
Thank you to Josh and Andrew for a job well done!

My house had significant damage following a broken water supply line. The insulation under the house in crawl space was completely soaked and needed removal as well as items stored there. I hired ServePro for water mitigation and for the rebuild. It was a nasty dirty job cleaning up, but was done with a smile. The girls were actually singing!
Flooring and cabinets needed replacing after the dry out.
Rebuild took some time, and negotiation. This due to difficulty dealing with
the insurance company, their restraints and poor communication. Thanks to David for hanging in until we got a reasonable settlement. It was a long process.
Project manager Joe B. stepped in and juggled things around so I could have matching cabinets and same flooring throughout. Thanks to him I now have a beautiful kitchen instead of a mismatched mess.
Contractor Sean Weeda did a excellent job rebuilding my kitchen.
The whole experience was exhausting, but ServePro did a great job. I highly recommend this company.

The work was excellent and we are very happy with the final product. Work started right away (quick response to water damange) but the overall job took longer than expected to finish.

Josh and Vince are very professional and great at what they do. Their interactions with us as the client (Vintage at Lakewood) is above and beyond. The repairs provided are beyond satisfactory. We will absolutely have the team back for future needs. 'Im hoping there won't be any future needs, but even I know that things happen and that is why ServPro is perfect for us. Thank you Josh and Vince, you're what makes working with vendors a better experience!

We had a hot water pipe burst in the crawlspace 3 weeks after purchasing another home. We we're devastated.

Servpro crew is just like the commercials, they arrive, clean up, restore and rebuild as though the water damage never happened. Each crew that arrived are on time, professional, knowledgeable and showed empathy as we were experiencing so much trauma.

Every single Servpro employee that we worked with including the guy that crawled down the wet, dark crawlspace to the person that answers the phone. Everyone has been amazing and Matt Doherty leading the crews was available to us throughout the whole process helping with insurance. Thanks to everyone Josh, Andrew, JD, Jessica, Mikey, Trisha, and everyone else that I can't remember, thank you. Andy and Patti Snider.

After a water line above our garage burst during a cold snap, the resulting flood caused potentially serious water damage to drywall and insulation. During demolition, our State Farm field adjustor recommended SERVPRO. From the moment of initial contact, we found this firm to be extremely responsive and reliable. Although many contractors were in high demand due to the number of homeowners with burst pipes, David Carroll (Production Manager) provided us with an estimate within a couple of days and - to our surprise - also scheduled the restoration within a week or so. The team took great care to arrive on schedule, keep the work area clean, match paint, and generally manage their work with no disruption to us. David checked in with us to monitor progress, and a manager followed up by phone after the project was complete. When we had to ask for a call-back because of trouble with our garage door and opener, David responded swiftly and arranged for a technician to resolve the problem. We are extremely satisfied with the quality of the work, as well as SERVPRO's attentive and efficient customer service. Every employee we met acted swiftly and courteously to help us. We also found this firm's responsiveness to be exceptional, especially considering the fact that we live on Whidbey Island: I'm pretty sure that every phone call I made was answered immediately (I didn't once have to leave a voice message). Even while working in the field, David Carroll answered his phone immediately and followed up quickly. We highly recommend SERVPRO; they'll be the first firm we call if we need home restoration in the future.

ServPro team was fantastic getting my house put back together after a recent water leak. Team took extra care to make sure tehy protected floors and other areas of the home. They were extremely detail oriented and after doing a drywall patch, they weren't happy with how it came out and made sure to keep coming back to get it just right (took 3 trips). Highly recommend!

Great experience with these guys. They responded to a water leak at my house within a couple of hours, dried it all out and repaired the damage later. Very responsive, and helpful during difficult situation. Highly reccomend.

Being a former contractor I'm very picky about work being done on my home. The last 2 times we had work done I pretty much told them to leave. With that being said, when the damage to our home occurred and my wife called SERVPRO I wasnt expecting quality work. I have to say I was wrong. From the beginning to the final walk through these people treated us like family and not the kind of family that suck. Amazing work, amazing people I cant say enough about them. I hope I never have to see you guys again but if I need a contractor, you are the ones I will call! Thank you thank you thank you.!

The crew was amazing especially the ones that did the build-back: Jeff, Joe and Joey. They were great to work with: courteous, kind, and did excellent work.

I cannot say enough about how fabulous ServPro was! They helped my elderly friend, Joyce Bell, enormously! Especially Matt Doherty! He gave updates throughout the process, explained things thoroughly, and fetched important items from her house as she needed them.
I would not hesitate to call upon ServPro (Everett/Monroe) if I ever was in need.

A mishap with my washer led to a mess in my house. ServPro came and has done a fantastic job! In the restoration phase I want to especially thank Joey and Vince for their excellent work ~ they have done a fantastic job and their attention to detail has shown their dedication. Highly recommend!
I'd like to add to my review that Sam and Josh were here to finish the work under my house and they did an awesome job. The access is inside my house and they showed great care and were thorough and efficient. This was the last piece to completing all the work - A Huge thank you also to Joe for making sure work got scheduled and followed through to ensure quality and to David, who was with me, holding my hand from the very beginning at mitigation all the way through to final completion of the restoration. THANK YOU to all for your exceptional work and customer service!

Joe has taken great care of us!! He does high quality work, communicates & makes sure we are happy. He has made sure we knew what was going on, what to expect and followed through with it. He is GREAT to work with. Hope anyone in our spot gets to work with someone as professional as Joe!!

Had a small kitchen flood. Servpro was able to come out within hours to mitigate the water damage. They were very helpful from start to finish and the restoration looks amazing. They even took care of a problem that they certainly could have added to the claim, and did it free of charge. While I hope that I will not have to use their services again, they will the first team I call in case there's another catastrophe.

Using Servpro was the only thing NOT stressful about getting my house repaired (through insurance) after a tree fell on it.
David Carroll was my first contact with the company and really helped me figure out what needed to be done. He even helped me battle with my insurance company (which took forever!)
Joe Bondarchuck handled getting the actual repairs done. I was very impressed with how fast and through they were once we could actually start the work.
Both guys have been great to work with and I wouldn't hesitate to recommend Servpro to anyone needing repairs like mine.

Couldn't be happier, Did an outstanding job from demo to build back. My main contact was Joe, and he was professional and efficient at all times. Always keeping my best interest in mind. I'd recommend without a doubt.

Had a clean water flood, called ServPro to come help… it was a big job, 2/3 of our house was soaked. They took care of dealing with water and our belongings. Then the dry out happened, took some time but you could see the water in the lines as it was extracted. Once that was done, then we were ready for full Demo and rebuild. Ended up we had most of the drywall removed from downstairs walls and ceilings, all the flooring in those areas and some doors/trim that needed to be replaced, and also the downstairs bathroom. ServPro delt with the insurance company, reliving the hassle of the furniture/personal property loss and house damages.

I also ended up using ServPro for the rebuild. We also had upgrades done such as better doors and flooring materials that I covered on a change from what Insurance was covering. Joe was the PM for this portion and was excellent to work with, responsive and communicated. Any issues or delays, he was on it. For flooring they did amazing work, new moldings were done, none of that 1/4 round against the base BS, they did it proper and looks amazing! Photos reflect the final result.

Everyone that we interacted with at ServePro of Everett/ Lake Stevens/Monroe were professional, kind, compassionate, knowledgeable and demonstrated a strong work ethic. Our house had a septic tank flood and it was emotionally and intellectually draining (no pun intended). Kudos and applause to Matthew who was the lead and expert in all areas of damage to a house, he was our hero and his team were excellent, namely, John, Mike, Ryan, Alex, Aaron, Clarissa and her amazing team (I am very sorry I did not get their names). They are literally THE RESCUE TEAM --they are noble, kind and professional - they know what to do and what they do for a living is hard work, and they do it with pride and expertise.

I can't tell you how pleased I am with the service and workmanship on our extensive water damage claim from an upstairs toilet. It flooded the upstairs bathroom, walk-in closet. Damaged carpeting & drywall in 2 bedrooms, hallway and leaked thru the garage ceiling. Joe Bondarchuk, the Project Manager along with Shaun & Jason were excellent to work with. My husband has Alzheimer's disease. They were so understanding working with us & making sure we weren't put out unnecessarily. I would recommend them to anyone needing quality work done in a professional manner. Great job guys!! Linda Ade

The ServPro team did an outstanding job on the restoration of our kitchen and bedroom! The process was very easy on us, they were extremely professional, prompt, and absolutely dedicated to the highest quality possible! Joe was the project manager and was super to work with on this effort. His dedication, vast knowledge of repair, attention to detail and quality, was awesome. I will absolutely use ServPro again and ask for Joe as PM along with Jeff and Joey. Thanks so much!

They keep telling they used to get back in 2 weeks but they never got back . I had to wait for a month but no one responded even after 3 calls. They said my wife cancelled the appointment which was never true. They keep buying time and never do service . They might be short staffed .Go for some other providers who might actually want to help and not waste your time following up .

Thanks
Gautham

I would love to acknowledged the outstanding display of team work and professionalism buy one of your employees Brittany when she should up at Wood Haven Apt with an massive sewage leak in one of my basements she took control of a lack luster team that was on site for over 2 hours and got the job done. there was no excuses with her it was business at hand and get the job done in which she did. There comes a time when you find a gem but shes a diamond and she showed her value to Servpro that evening. if there was ever a candidate for employee of the month or quarter Brittany should be top of this list. Again thank you for an outstanding job.

We recently had a major flood at our property. We had amazing service and shout out to the rock star Brittany!! She was so helpful, very professional and just overall amazing.

I don’t write a lot of reviews, but I have to mention Q and Lindsey. We have a mold unit that needed repairs. Q and Lindsey are very detailed in describing their clean up process, and answered all my questions concerning the repairs. I had A LOT of questions, and they were patient and took the time to make sure I understood the process. They really seemed to enjoy their job, and the few times they’ve come into the office, they seem happy to be there. I will continue to use Servpro for any clean up or restoration needs we may have. I know if we do, we will be well taken care of. Thank you guys!

Had a leak upstairs that was dripping into the downstairs, which required cutting out of the drywall, mold remediation, and drying out. The teams and people who serviced us with ServPro were incredibly knowledgeable, followed the law and did the job right. A+. Would definitely choose them again.

Servpro was so great for helping us deal with an overflowed toilet! They came the same day and were very clear and informative about the entire process. Shout-out to Ira especially, he walked us through everything and I could tell that he had our best interests at heart the whole time. Would highly recommend Servpro of North Everett to anyone in need!

We had a leak in our shower supply line as a result of the sub-freezing temps in December, and Ira and his team did an amazing job drying the area while minimizing the demolition to only the areas that were necessary. We live on Whidbey Island where it can be difficult to get a contractor to come to your property, but Ira and team made their first visit to our house a mere two or three hours after I made my initial phone call to Vanessa at SERVPRO North Everett. Every member of the SERVPRO team I met and/or spoke with was very professional and pleasant. I would absolutely use SERVPRO again to help with water damage mitigation.

In this review I want to single out Ira Gibbons. As the first point of contact, he was excellent. He was clear in his communication with us, thorough, good at explaining the process (which is still ongoing) and we trusted in his knowledge and honesty. What more could you ask for?

Our newly remodeled kitchen sink leaked. Our entire first floor flooded the end of October 2021. We called Servpro and they immediately came out, removed damaged flooring and set up dehumidifiers and fans. When it was time to repair the entire first floor they came out and measured. Several times they came back. They would not give us a time when the work would be done. This was extremely frustrating. IF THEY HAD TOLD US, they would not begin work for two months, we would have understood. As it was, we kept waiting for them to begin. After two months of waiting, they started the job. They completed the job in three days. They did excellent work and we were extremely pleased. We just were not pleased that they would not give us a firm date that the work would be started. Dmitri, was just excellent with our floors and worked so hard and did a beautiful job. Parker was terrific to work with.

We had a water damage on our kitchen floor. Everyone is very professional. Everyday they update us about their plan and progress. Chuck is the project manager and very good in what he does. I'm pretty sure his middle name is "awesome". All the crew is very courteous, prompt, and handle our floor well.

I just wanna send a huge shout out to Ira and his crew tonight. Unfortunately our older home in downtown Snohomish developed a little leak sometime today that turned into a rather large problem. These gentleman gave it their all. Well I to the evening. Working all day the grinding it out until almost midnight is no joke.

In a time of utmost uncertainty, when I was questioning where I'm going to put my family, this group made me feel confident that the unfortunate disaster will be taken care of. Ira was super straight to the point about what was going to go on, he didn't give me false promises, he laid down a timeline that made me feel confident about the scope of work.

Unfortunately these guys most likely had to put aside their personal lives for the evening to give my family a little peace of reassurance.

Thank you for this company, and thank you to the gentleman who worked so hard on my household tonight.

I had flooding of my residence and through my insurance claim used Servpro. They responded promptly, were professional, and attentive to my desires. Even though my hardwoods were damaged, per my request they tried everything they could to save them. Although the floor still had to be replaced I was appreciative of their customer service. Chuck who lead the teams that responded the most to my home was especially good. It was obvious he was also training some of the other members. He acted knowledgeably and with confidence in showing his other team members how to perform. I don't know if he realizes it but this also gives confidence to the customer that things are being done correctly and with care. He didn't brush off any of my questions and answered me honestly. Hopefully I never have to meet these people again (in a good way)

Thank you SERVPRO for the deep cleaning in our bar area at the Everett Elks Lodge. It brings a huge feeling of comfort and joy seeing how clean and shiny it is since being closed due to Covid. You guys are amazing and take great care of your customers.

No shows from the work crew multiple times. was told by Matt we had “so much” water damage in our floor/ceiling. They ripped everything apart and then told us that the water was no longer there “dried up on its own” still charged us for the work done and were trying to charge us to repair the damage that they did “work that didn’t need to be done” they did it anyway just to rip us off. I wouldn’t use this company, and if you do MAKE SURE TO GET PEICE QUOTE IN WRITING WITH THEIR SIGNATURE. These people are crooks.

When our neighbor's water pipe burst and decided to run downhill onto our property, Serve Pro was all over it !!!

Outstanding professionalism, customer service, and attitude. Matt, Ryan, Parker, Tricia....EVERYONE AT SERVE PRO!!

I highly recommend this company......what a relief knowing we were in exceptional hands.

We had experienced water leaking in our bathroom, that allowed water to wander into my daughters bedroom, we found out when she was vacuuming her room that the vacuum cleaner sucking up water, Bad news! Jeff from ServePro came out, handled it, the complete process from nose to tail, everything was handled by them, we just had to deal with finishing choices. It was done correctly

The entire team of professionals that entered my home to mop up the mess from an overflowing toilet were amazing. And when unrelated plumbing issue occurred they were able to put me in touch with a reliable plumber who provided same day service. Chuck, Amber, Parker, and everyone else did a great job!

David Carroll and Jeremy Wlazlak took care of our water damage very efficiently and professionally. Lines of communication are always open and when they tell you something they mean it. From who’s coming out, what date and time. These guys are amazing and have a very high standard of quality. Thank you ServePro! Fantastic job!

It’s always scary when your house is flooded by the faulty city water line from the street! There are still some repairs and replacements but the water itself is now functional. The technicians were great.

Tessa Long and her team took wonderful care of our business - she took the time to understand our needs, answered all of my questions, and worked around our schedule to get the job done quickly and efficiently. During these times of extra cleaning and sanitizing, call on Tessa to make sure your staff and the public remain safe. My staff says our building has never felt this clean, and we wanted to say THANK YOU!

Last week Terri from SERVPRO had her team out to the Food Bank for a complimentary COVID-19 prevention disinfection. They were very professional and did a fantastic job. Many thanks for your service to the community!!!

Shutting down a large company is never an easy decision. The health and well being of your employees is obviously the most important asset a company has. During these very difficult times and with only one day's notice Allen Beeman and his team were able assemble, arrive on site and get the job done in a matter of days. They Proactively Disinfected approximately 250,000 sq.ft. with in 5 buildings. This allowed us to get back to work sooner than expected. This is the second time we have used SERVPRO for an emergency clean up. They are now our go to company for this type of service.

Greatly appreciate everything Servpro has done. Their workmanship and professionalism was excellent. Will highly recommend their services to all in need.

Idk how well of work they do, I can only speak from my own personal experience. They told me to come get my things on a Thursday (they contacted me on the Wednesday right before). Once I arrived after work (around 2pm) they had thrown 98% of my personal belongings away. Even all the things that were salvageable. Then tried to stiff me with a $3k bill. Gave me a blank invoice describing what they have done to justify the cost. I asked for a detailed invoice and it made no sense. I also noticed one of my personal belongings in someone's jacket pocket on the floor when I was leaving. Advice: do NOT sign anything they send you (paperwise via email). Look up someone who will take your damaged items away and store your salvageable items yourself in a storage unit. Thank me later.

We had a sewer line break in our basement--it was absolutely disgusting. Once the pipe was fixed, the folks at SERVPRO were friendly, knowledgeable, professional, and extremely efficient in making our basement a clean and safe place again. VERY happy with the service!

These guys are great to work with. They are careful, and good about explaining what they are doing and why.

Sadly, good service is so rare these days that you're surprised when you get it. So not only was I more than pleasantly surprised - I was BLOWN AWAY - by the level of service provided by Tricia Wlazlak and her SERVPRO team. Tricia is comprehensively knowledgeable; consummately professional; unfailingly polite and courteous; immediately responsive; and always available. She's right there for you. What more could you possibly ask for? What a complete pleasure it was to work with her and her team! For ALL things under SERVPRO's control, Tricia removed every bit of angst and difficulty from what was otherwise a horrible situation. Almost makes me want to have another flood! Well no, not quite! But if you work with Tricia, she'll float you along to the finish on a wonderful, soft cloud. You'll be so lucky to get her.

This business franchise is probably a scam that just moves fast to trap customers when they are under stress of damage to their homes. We had a pipe burst and I hired ServPro of Everett. While every other highly rated company (including two other ServPro franchises of Puyallyp, Bellevue) gave me an estimate of 3-5 days for drying with details of what needs to be done, these guys have just some fans running in my house for last 7 days without scheduling rest of the work.
I regret my decision to go with ServPro of Everett. I was talking to ServPro of Puyallup which was recommended to me. They inspected my home, provided me estimates, but could only start next day. ServPro of Everett promised to start the work the same day (though without providing any estimates), so I went with them to save one day. Who knew that they were just moving fast to trap a customer by putting some fans at their home. On day 1, their crew said that they need to bring more equipment next day, but they haven't brought any for a week. Next they told me that they had set up fans in crawl space to dry it, but when I went down to check, there were none. Their customer support team is one of the rudest. They don't update the customers. When I call them to understand what's happening, they act rudely and say that I have been calling them before they were supposed to call me back with updates. When I ask them about status, they say that they have a lot of customers and can't schedule work at my home and can't even tell when the work would be scheduled. This is something they should have told me before signing me up. I went with them even without knowing estimates and this is how they are treating me now. Now I can't go to another company without incurring heavy additional cost and making insurance process harder.
With another company, I would have been in rebuilding phase by this time while I am still waiting for ServPro to call me to schedule the demolition. Hire this company only if you like working with rude staff and looking for some stress in your life.

I would highly recommend SERVPRO, they made our lives much easier and less stressful on Easter morning after finding a toilet overflowed overnight causing flooding in the upstairs bathroom and a water leak through the ceiling into the basement. A phone call was made to SERVPRO Sunday morning and they were there promptly. They removed the water, removed the affected areas of the ceiling, set up fans and dehumidified the room. They continuously checked in on us and the progressive being made. The SERVPRO employees were very knowledgeable, they offered us information on the situation we were experiencing and answered all questions we had.

This company is stellar in the way it handled my recent flood issues with one of my business locations. From the quick response, the excellent communication and the way they handled the entire process, I felt like I was given superior service. I would recommend this franchise location above all others as they have such great integrity. I had a previous experience with ServPro of Skagit County four months prior to this mitigation and I felt like I was overcharged because they thought it would be an insurance claim. In fact, I had the same flood issues in the same location four months ago, so I'm really comparing apples to apples and I feel like this ServPro went above and beyond to help me beyond my expectations. Hope I don't need to use them again, but if I do, I will call them first! Thank you Tricia and crew for making me feel like I was important.

The Servpro Scam

This business franchise has to be one of the biggest scams in the USA.

Using lies and deceit,they are Wolves cloaked in sheep's clothing preying on victims of home disasters.

While our home was still burning,with fire trucks and police still on site, I was approached by three people out of no where.
They handed me business cards and pamphlets while telling me how they where there to help me deal with what was happening.
Never having been in such a situation before i had no idea they where common Vultures.
They sit and listen to police and fire scanners just waiting to find there prey.

One of these scavengers was a representative of Servpro.
She gained my trust by trickery under the pretense of being a neighbor that lived just a few homes over.
I felt a neighbor would definitely be looking out for my best interest.

Unfortunately i found out later this was a total deception.
Only five days later even before we were even settled into a temporary housing situation she and 2 other Servpro reps where hounding me for what was to be there first of many payments to come over the next couple of months.

Ignorantly i was rushed into signing some documents.
Little did i know i had just handed over an open checkbook to my claim with the insurance company.

Servpro never provided and estimate or quote on what there services included or any of the cost.

In conclusion Servpro bamboozled my insurance claim for more then 25,000.00 dollars to load,clean and store 21 items (about a one bedroom apt) for 45 days.
The overall value of the items when purchased new was approximately 4,500.00 dollars.

To add insult to injury Servpro attempted to bill my insurance an addtional 13,000.00 dollars for cleaning and delivering back to me an additional 5 items consisting of 3 paintings a refrigerator and stove.

Thank goodness i was advised by my insurance company of this and i was able to reign them in and stop this absurdity.

I personally picked up my belongings in a small 15 foot uhaul truck from Servpro and placed them into our apt.
Servpro was going to charge 3500.00 for this service.

Upon unpacking my few items i found 2 broken lamps,all the hardware to assemble our bed missing and soot was still on some of the items.Other items that had been cleaned by Servpro where damaged they had paint and finish stripped off of them.

To no surprise now Servpro is billing $3626.46 dollars for the storage of the 5 items they had at the subcontractors warehouse for storage!!! What a joke!!!!
I guess since i didn't allow them to make the 60% profit they where going to make by having there contractor clean these 5 items they are going to make money somehow by claiming storage.Unbelievable.

My advice do not call these people for anything if you can help it.
If they come to you unsolicited shooooooooo the Voltures away.
Do not listen to any stories from there reps its nothing but lies and the only person they are looking out for is there profits,obviously these fire truck chasers are on comission.

I am reporting them to the BBB and filing a report on RIP OFF REPORT.
You will see tons of bad reviews on Rip Off Report regarding Servpro all over the USA.

Everyone told us ServPro was the best and it is true! We had a minor home disaster recently and they were on site the same day we called with dehumidifiers. We received very personal care and thorough communication. Not only that, I see them all around the community at other events and they are all just the nicest people to know!

ServPro is dedicated to helping their clients through what are often very difficult home and business emergencies. You will be well-taken care of with ServPro.

Working with ServPro for helping with larger products that I can't take on due to licensing and insurance reasons, Stephanie House has been taking great care of customers of mine and it's great that we are able to work together.

Timely attention to clients claims! As an insurance agent we refer many of our clients needing home restoration with many positive results!