Scenic Subaru

I had been looking at a Subaru Crosstrek Wilderness online and saw Scenic Subaru had a used 2024 for sale at a great price with very low mileage. I drove up after work on Tuesday to take a look at it and test drive it. Sherry Stanley helped me out with this and she was so friendly and informative. I had several questions and told her my situation and she was happy to listen and offer some options for me. I took those options and pondered on it over night, called her the next day and we got the ball rolling on my purchase. I live a good distance away so they were able to do a good amount of the purchasing process over the phone; which was a huge help! Once I got to the dealership to finalize everything, I was in and out pretty quickly with a practically brand new vehicle! The best part about having gone through Scenic was the no hassle and pretty much stress-free process of purchasing a vehicle! I would definitely recommend Scenic Subaru to anyone interested in purchasing a new or pre owned vehicle!

Always a top notch service and sales experience at Scenic! Sherry Stanley is the best salesperson in the world! She didn’t stop until she got me the deal I wanted, and had me driving off the lot in my new Subaru in less than 2 hours! Also shout out to the detail department, my new car was absolutely spotless inside and out! Would recommend Scenic to anyone!!

Always professional, they let you know what they are doing and how long it should take. Very friendly. I purchased my Subaru from them and have had all oil changes and check ups done there over the last 3 years. Very pleased.

Scenic Automotive in NC is one of the best. Sherry Stanley and all the others that helped us were wonderful. They work with you in every way they can to help you drive a at with your dream car!! Thank you Scenic Subaru and GMC!

I want to Thank Sherry Stanley and Jared in financing for getting me in my new car They made my dream come through with a brand new Subaru I am a Subaru gal now This is my second one I purchased from Scenic and everyone there is absolutely awesome From sales team to financing to service and beyond They are just the best hands down and they treat you like family which now are too me I could not say enough great things about this whole team at scenic Thank you so much you all are awesome

This is one of the best Subaru service centers I’ve ever been to. They are very friendly and have fit me in for appointments at the last minute. I really appreciate this place!

I cannot express enough thanks to Mike and Zack for making the process of buying my second car as easy and enjoyable as possible. They were both extremely friendly, made my husband, father, and I feel very welcomed the moment we walked in. They answered every question we had, and made it feel more like an experience versus a sale. We left with the perfect car, with everything we wanted for the best price around too. We all have become life-long customers after they took such great care of us. We had car shopped all week and this was by far the best place we went to. Highly recommend!!!!!

Have not been able to make a deal, but Sherry Stanley was a very nice salesperson. She seems very through and detail oriented.

Took two trips (and 2 different quotes) to decide a repair wasn’t going to happen here! Parts pricing is outrageous when compared to the market. I found another shop who did the repair for half Subaru’s quote.

Disappointed with this visit and it may mean I move both my vehicles to another dealership going forward. I get making a profit but you can’t charge 3 times as much for your parts as a customer pays at another shop. Sorry, guys but this time wasn’t a positive experience.

We were met with courtesy and a friendly team who serviced our vehicle with quality and in a timely manner. Thank you

This place is wonderful! Had to stop in for a car problem during traveling. Everyone was so nice and helpful, especially Sherry and Zach! Ask for them if you are looking for a new Subaru, they will get you out the door as fast as they can! And, a dog friendly place! Great customer service!

Highly recommend Scenic Subaru! Exceptional customer service from a phone call to meeting sales rep next step Financial department then service department. Definitely found my home for our vehicle an future purchases. Thank you!!!

My partner had a fantastic car shopping experience at Scenic. Mike Shaw helped him throughout the process. Very professional and helpful. The new car is making going kayaking much easier and more comfortable.

I have personally bought quite a few automobiles in my life, and I may have bought the last one a couple of weeks ago in Mount Airy, N.C. We looked around, and did our due diligence in really getting what we wanted, and it turned out to be our new Suburu Crosstrek limited! Scenic Suburu was the best dealership from start to finish!

Was a great no nonsense buying experience. Started on-line asking for bottom line price and received exactly what I asked for, and they beat surrounding area prices. Set up a test drive and sealed the deal. Much better that Modern. I drove a little more than an hour but well worth it for the better overall experience as well as the savings.

I couldn't be more pleased with my car buying experience. From start to finish, everything was smooth and stress-free. The staff was incredibly friendly and never once made me feel pressured or uncomfortable. It's rare to leave a dealership feeling completely satisfied, but that's exactly what happened here. I highly recommend Scenic Subaru, and I want to give a special thanks to Mike Shaw and the entire team for their professionalism and warm, welcoming approach.

Sherman Blankenship was a great salesperson to work with. We spent 2 weeks making a decision, drove almost every vehicle they had, and asked about 2 million questions. At no point, even after they were closed, did he show any discord with all our questions and indecisiveness. As well, at no point, did we feel pressured to buy. I left feeling as though we were not sold anything, but that we made a decision, and bought the vehicle that suited our family and budget. These are all qualities that we feel we did not get from any of the other dealers in Mt. Airy. We are very happy with our new Subaru and the experience we had with Sherman and the Scenic team.

I bought a 2024 Subaru Outback on July 19, 2024. Sherry Stanley was so helpful and informative and not at all intrusive. I would recommend Scenic Subaru and especially Sherry to anyone in the market for a new vehicle.

A huge shout out to Sherry Stanley and the Scenic Subaru crew! Thank you so much for getting me in my new ride! Looking forward to a great relationship with you guys!

They did a 12 month service on 12 DEC 2024 and the service was outstanding. Chris the service writer team knows how to make a customer feel like family.

Sherry made the experience so easy and fast. She made me feel like family and not just a sale. Everyone there was great and have been since I purchased my new Subaru Legacy. I love my car very much!

I would give ZERO stars if possible. From purchasing my 2018 Subaru Outback to service, my experience has been utterly horrible. So bad that I literally have trauma from the stress this dealership has caused me. My Subaru, which is supposed to last a lifetime so they claim and is a mere 6 years old at the time of this review, has had to have the engine block replaced in 2023 due to excessive oil consumption and other reasons which I’ll explain. I spent 6 months of my life going up to that service department to have oil consumption tests done. Apparently the car has to fail a certain number of times before Scenic Subaru will request an engine replacement from the warranty company. On the next test visit, they changed my oil and stripped the oil pan cap thingy. Without going into too much detail (but would be happy to explain further to anyone wanting the full story) I drove the car about 20-30 miles with NO OIL IN IT. After this, they FINALLY decided they would ask the warranty company to replace the engine. But I was never told whether they approved the claim even though I specifically asked to be notified by the service manager, Jeremey, who I had been painstakingly working with during this debacle. I waited around for 1 MONTH, expecting to hear back from Jeremey on a final verdict. I ended up going up there myself because come on, an entire month with no communication, and magically my car is ready to go home the day I show up. When I asked Jeremey why I wasn’t notified of the status of the claim and my car, he quickly threw his technician, Chris, under the bus saying he was supposed to call me to let me know. So sorry Chris, that must sting. Well Jeremey, the customer asked you to specifically stay in communication so yet another ball dropped. Oh yeah, let’s rewind a couple of years from this point real quick before continuing my recollection of this painful trek with Scenic Subaru. I paid them for new wipers to be installed and their “renowned and dealership quality” service department put on the wrong size and left the cover on one so that it scrapped across my windshield during the next rainstorm. Who knew you needed to test out a windshield wiper replacement to ensure it’s done correctly, especially at a dealership? Well, answer is folks, you do at Scenic Subaru! Now let’s fast forward to present day. I’ve been taking my car to another service provider because of the complete lack in trust I have for this dealership. Long story short, my CVH axle is faulty and needs replacing. Good news, my lifetime warranty covers axle replacement, bad news, I’ve got to deal with Jeremey and his service department again. Ok fine. I take it up there for them to look at it. I get a call saying the axle has been replaced and there is a $100 deductible because “you’ve used your warranty too much”. WOW. Just wow… I know it’s just $100 but it’s also the principle of the matter. This car has issues that she was born with and the issues are covered by said warranty. So why is it, how is it right, that I have to come out of pocket for this? So you ask, Cori, how come you didn’t mention paying for this deductible when you had the engine replaced. Well, dear reader, apparently the first time I used the warranty, they waived the fee (although when I ask for proof of this because no one mentioned they were “helping me out” in this way before, they cannot provide that and say they just didn’t charge me). But I just paid the $100 because they are refusing to “waive” it again and they say they won’t give me my car back unless I pay it. And as Jeremey pointed out (most UN-apologetically I most definitely will mention, gotta work on those customer service skills dude) this disclaimer is in the fine print of the contract I signed. My advice to you, potential Scenic Subaru purchaser, run. Run to Winston and buy from Flow Subaru. Run to Timbuktu if you really gotta have a Subaru. But don’t buy or get your Subaru serviced here. I promise, and would bet another $100, you’ll regret it. Thanks for listening, it helps me heal from the trauma.

Showed concern and knowledge about operation of vehicle and shared information I needed to know about battery operation. I’m very grateful!

Excellent sales team. Sherry Stanley was great to work with and made this the best car buying experience ever. 10/10 will buy here again!

Great bunch of guys there to help you. Their prices are a little steep for some things. Other rates are compatible to other dealerships. All in all they are good at their jobs. Take your vehicles to them.

My spouse and I were headed to a wedding in Charleston, SC in February and my Subaru started making a pretty strange noise as we were coming into Southern VA. We stopped at a few places to see if anyone could take a look, but they were either booked or closed. We googled and found Scenic, called ahead and spoke with Landon who told us to come on in and they'd take a look at it. The car was taken in as soon as we got there, and Michael came out and explained what was wrong and gave us a break down on the estimate. We were even told that the parts that needed replaced weren't normally in stock, but they just happened to have them. The car was repaired very quickly, and washed and vacuumed out before we left out. Landon even came and picked us up at the mall after we were unable to get an Uber back to the dealership. A huge thank you to Landon, Michael and the entire staff for making what could have been a trip ruining experience into a much better situation.

I had to work with both service and sales. So Anthony, thanks for going through the long process to fix my electrical and ventilation systems. Thanks Sharie for handling my trade. And thanks Landon for helping me when I changed my mind about which car I wanted.(twice) The three of you watched me lose my cool during the lengthy process but you never lost yours! Five stars for Scenic Subaru!

I had my oil changed at Scnic Subaru recently. I arrived quite early but they were able to take me in as scheduled. Every one was courteous and professional.

My husband and I recently purchased a 2024 Forester Limited. We worked with Brad. He was very professional and was able to answer all of our questions and negotiate the deal over the phone. When we arrived the car was ready and the transaction was handled in a timely manner.

Sherry is an amazing salesperson and made sure the buying process was smooth and easy! I highly recommend Sherry and Scenic Subaru!

Couldn't have asked for better service. Dustin Montgomery went above and beyond helping me and my husband. He new exactly what we needed. Only person I'll ever buy a car from.

I drive for over 1 hour to take my 2 Subarus to this dealership. There are a lot of places closer to my home that I could go to, but after all the positive experiences with Scenic Subaru, I will not consider going any other place.

I gonna keep it short. The staff in the service department are great! I got charged $180.00 to put on a serpentine belt on a 2018 Subaru forester and I was told that price was because it called for 1.5 hours labor. After the work was done out of curiosity I looked up a YouTube vedio and I could have changed the belt myself in 10 minutes max having some mechanical knowledge. I can get.the belt online for $35.00.I am going to different shop for my service for that reason. I don't like being mislead!

Brad, our salesman, was great. Answered all our questions while we were making up our minds, very helpful through the entire process. Scenic has followed up to make sure we are happy with our purchase and to answer any questions we might have.

This is a 5 star operation. We received the best service ever by friendly and helpful people. We broke down while traveling and what could have been a nightmare turned into a good experience. They took great care of us from start to finish. The whole service dept was 5 star.

Brad was excellent to work with and provided great service. They were willing to work on the price when my local dealer wouldn't and they made the process very simple and easy. Would highly recommend.

Marty Simpson and the service staff at Scenic Subaru went above and beyond for us. We were driving from SC to NY State when the cat started pulling hard to the left and shaking terribly. Come to find out, a belt had broken in one of our tires. The team was able to diagnose the problem quickly and mount/balance new tires and have us back on the road within 2 hours. CANNOT RECOMMEND HIGHLY ENOUGH!!!

Extremely helpful, courteous, and friendly! Marty scheduled me for service on short notice with no questions asked. Awesome place. Highly recommend!

Go ANYWHERE else but here. I have owned multiple Subarus over the years. Never dealt with Mt Airy dealership until this year. They were supposed to replace my tires, change my oil, and top off my fluids. You see, I had a 14 hour round trip coming up and was preparing so myself and my passengers would have a safe trip. Oh boy... this was the wrong place to take it but I did because SOA said I had to go thru a Subaru dealer to get my tires replaced due to premature wear (another story for another day). This place left residue ALL over my tires. Being a woman who regularly gets taken advantage of by mechanics I checked my fluids to make sure they were topped off and guess what? They were all low including my coolant. We called the dealership and they said they would fix it. I explained that it was over an hour drive and I still had to get my car professionally detailed before my trip as well as take my daughter to Brenner children's hospital on top of other numerous tasks and a full time job. They assured both me and my boyfriend they would bring a loaner car the following Monday and they would clean my wheels, top off my fluids, and give my car a full professional detail inside and out worth over $200. They promised it would come back looking brand new. Based on my past dealings with other subaru dealerships, I believed them and canceled my appointment to have my car detailed at a local business. I trusted that subaru would keep their word. Guess what? They lied. Shocker. Topped off the fluids and left greasy fingerprints on my car. Did not detail my car. SOA promised the service manager would call to fix it and guess who never called? Yep, the service manager. Ended up staying up into the middle of the night before my trip detailing my car because it was the only time I had free to do it. Do yourself a favor and spend your hard earned money somewhere that will stand by their word. I think my biggest question is why? Why would you even promise something you had no plan on following through with? Why? And if you don't believe me, don't worry I have pictures that speak a thousand words so take a look for yourself.

Good dealer, with my experience with the subaru service team, they are nice and respectful and always greet you with a smile.

I accompanied my son to this dealership to buy his 3rd Subaru. We chose them because they were the only dealership to offer a free lifetime powertrain warranty. I recently took his car back for repairs. The warranty did pay. The service dept was excellent. I took my Subaru in this week, even though Boone, where I bought it, is closer. There's no comparison to the helpfulness of this dealership. I will always have a Subaru and I will always buy at Scenic from now on.

I bought my Subaru Forester new in 2018 from Scenic. It was such a pleasant experience, and because it was my first time buying a new car, I had all my service done there too. Two weeks ago on my way out of town, all of my dash lights started flashing. Thankfully I was only a mile from Scenic. I pulled in and the service department was so amazing. They got it checked out within an hour. Unfortunately it needed a new transmission. BUT because I bought it from them, I had the lifetime warranty. Not only that, but this happened on a Wednesday (the weekend was a holiday), and they had my car back to me by Monday afternoon!! Less than a week for a new transmission! I was astonished. The mechanic came in on a Saturday to put it in! I had been pleased with the service I’d received the last 4 years from them, but this will seriously make me a customer for life, cannot recommend them highly enough!! Amazing service Dept!!!!

Went to test drive a 5 year old Tesla Model S they had on the lot. The sales lady had to finish her cigarette before she could help me. When she came out, she must’ve assumed I couldn’t afford the car and told me they would have to pull credit first. I told her that I would never let someone pull credit for a test drive (especially on a used car) and that was a ridiculous request. Her response was “We have to do it anyways if you’re interested in buying it.” I guess they couldn’t fathom the thought of me paying cash. So if you want your income to be judged by your appearance by the sales team, then by all means take your business to Scenic Subaru of Mt. Airy.

Spent several days on the internet looking for a Subaru and lo and behold we found just what we were looking for at Scenic Subaru in Mt Airy. We bought an Outback that had all the bells and whistles at the right price. Our salesman was excellent and everyone was friendly and helpful. Our salesman called us a couple of days later to make sure everything was ok. This is definitely a 5 star dealership. No need to go anywhere else.

Very professional staff at every position. This is my third Subaru from Scenic and the staff were an equal reason with vehicle quality for the purchases,

Garbage service. After scheduling front rotors, pads and rear pads and ordering the o.e.m parts they called my wife and said they didn't have the o.e.m parts. They said they would put aftermarket parts on. Originally was told the repair was around $500.00 but now my bill is over 1000.00 for parts I didn't want. They also said the parts department had my parts the Friday before but sold them....the ones I had them order. Only thing they offered was a $25.00 discount and the same warranty for the aftermarket parts that again I did not want. Beware of what you get and get everything in writing if you go here

I've dealt with many car dealers in my day. Every one has scammed or attempted shady tactics....until I came to Scenic Subaru. I made a deal on a new Impreza, which included a trade. I had to wait 7 months for the car and was concerned what they would try and pull once the car got here. To my astonishment, they honored the deal we made and didn't pressure me into a bunch of things I didn't want. So refreshing to find an HONEST dealer for a change. Thank you. You've made a customer for life. Thanks Shay and Landon.

What can I say about Scenic Suburu except...
Best People
Best Service Department
Cleanest Dealership
Great Sales Folks.

I have never had a Car Dealership better than Scenic Suburu in Mount Airy, NC. Just so you know how amazing they are: I went in for my service appointment on my 2021 Crosstrek. Incidentally, it has never been in any dealer's service dept except Scenic. Well, I ended up leaving that day with a new 2025 Crosstrek LImited and How I do love it! And I love Scenic. If you want to see how a model showroom, service department, and sales people should be, just go to Mt Airy and visit Scenic Suburu...you will go no where else. THank You Scenic!!

These folks are great at taking care of the Outback. They are a little more expensive than some mechanics, but they have all the expensive equipment. Also they are very kind.

Great place to have auto serviced!

It’s been a few years since I posted a review and want to follow up with I don’t use this dealership anymore. They’ve changed employees around and the man that was over seeing the service department is in a different department now. They don’t seem to care anymore and they cost too much for them not to care, and give us special treatment!