I signed a contract with Renaissance Restorations in December 2022 for a enclosed porch remodel. They started the job in June 2023, which I understood considering the weather needed to be warmer to pour concrete. Here we are, a year later, and my porch isn't completed. First, the team of men sent to demolish the old structure was so reckless. In the process of using the saw to cut the old awning off, they cut through my gutters that were done the previous year. They also left debris and nails in my driveway, one of which ended up in my truck tire. After demolishing my porch, the team disappeared for weeks. Numerous calls to the owner gave no result as I was repeatedly told he outsourced and had already paid them so he was dependent on the other guys. Finally the team shows back up to pour the concrete. The concrete was not poured evenly resulting in an unlevel porch with a huge crack between the two sections. When I pointed out the crack, they filled it with indoor caulk. The very next time it rained, my enclosed porch flooded through the holes cut in my gutters and washed the caulk away. When I sent pictures of the caulk sitting in a puddle on my porch, I was just told that I need new gutters in that section. Fast forward to today, I am out of an additional $5K replacing the gutters they destroyed, my unleveled concrete still has a huge crack in it, and the stairs were never put back on the entry way, leaving exposed wood. Do NOT use this company!! The standard of craftsmanship is not worth the money they charge.
UPDATE: the owner is correct. The gutters were not included in the original quote. My gutters were just done in the spring of 2022. I did not expect a company that claimed to be professional contractors to cut up and destroy my brand new gutters. We also apparently have different definitions of "very nice". I don't consider concrete with cracks and awnings with jagged holes (see pictures) "very nice". As for my mother, she was never hospitalized. The guy who was doing the concrete was in and out of the hospital, but that's not my problem. My mother was unable to leave the house at all during those months so the owner is lying again. The worksite was not "cleaned". I was finding nails and debris for months after they left.
Update #2: first off, I find it interesting that the owner keeps changing his response whenever I point out his lies. First response was that the gutters weren't included, which was true. But that I still ended up with a "very nice" porch, which is not true. Second response was that the project took so long because my mother was hospitalized, which a complete lie and irrelevant. Now the response has changed a third time now to address the latest lie: the house and property is in my name only, which is why you spoke to me and needed my signature to start any work. It is true that my mother handed him the checks, as I work for a living and could not sit around for months waiting for them to complete a project. The contract was signed by me, the permits pulled had my name on them. I still have all the paperwork and so does the township if you want to continue lying.