Northwest Ace Hardware - Dublin, VA

Good 3.8 (10 reviews)

4697 Cleburne Blvd, Dublin, VA 24084
Commercial Roofing
Residential Roofing
24/7 Emergency Repairs
Financing Available
Free Estimates

Website www.acehardware.com

Phone Show phone number

Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

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About the Business

At Northwest Ace Hardware, located on Cleburne Boulevard in Dublin, Virginia, we pride ourselves on being a versatile resource for all your hardware needs. Our expertise spans roof replacement, roof vent installation, and gutter installation, allowing us to handle both residential and commercial projects with confidence. We understand the intricacies involved in each job and are committed to delivering durable and high-quality results that stand the test of time. Our organized approach ensures that every project is managed meticulously from start to finish. We focus on attention to detail and reliability, which enables us to tackle complex tasks efficiently. As the only hardware store in the area, we offer a wide selection of products and services, making us a go-to destination for homeowners and contractors alike. Whether you are planning a small repair or a significant renovation, you can trust us to coordinate every aspect of your project thoroughly.

What people say about “Northwest Ace Hardware”?

Customer reviews present a mixed sentiment regarding the store's services. While many appreciate the helpfulness and convenience of the staff, several customers express dissatisfaction with delivery reliability and pricing discrepancies between online and in-store. Communication issues are noted, particularly concerning order confirmations and stock availability. Overall, while the store has loyal patrons who value the personal touch, significant concerns about customer service and pricing practices persist.

What Users Like The Most

The staff is so helpful, everything is easy to get to, not like those HUGE hardware stores.
Always a very helpful staff with a wide variety of products.
Great products and even better service. They are super friendly and will be returning for many of my hardware needs.
Probably one of the best Ace's I have ever been to.
Very Friendly Staff and Always Helpful.

What Users Like The Least

Ordered an item to be received the next day and it didn't arrive on the promised date.
I had to call the store myself to get my order processed.
Just because it says it's in stock on the ace hardware website, doesn't mean we have it.
Everything in this store, you can get at Lowe's for $5 cheaper.
The response regarding the $10 coupon was unhelpful and did not lead to the promised discount.

Services: Roof Repair Gutter Companies Services Rubber Roofing Wood shakes Soffit Repair

Recommended Reviews

Overall Company Rating

Good 3.8

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K J

Google review

Jul 26, 2025

Ordered an item to be received the next day and it did't arrived on the promised date. Also, if searching for prices online they might not be the same at the store and they do not match the online price to what you find in the store which might a couple of bucks more expensive. Terrible customer service!

Peyton Albert

Google review

May 8, 2025

Place a STIHL express order through this store, received a confirmation email stating I would be contacted by the store within one day to be notified if the item was in stock or if they would have to order it. I wait 4 days and had to call the store myself to get my order processed.

James Overdorff

Google review

Feb 4, 2025

Probably one of the best Ace's I have ever been to. I think the have a little of everything you need.

QtownPenn Allentown

Google review

Nov 17, 2024

Store is clean and well stocked. When i walked in, I was greeted and asked if I needed assistance. On checkout, I advised the guy behind the counter that I heard I get a $10 coupon if I downloaded the app, which i did the day before. His response, I don’t know, I know nothing about the app, with a blank stare. I asked if he would find someone who might know. He turned to another gentleman behind the counter who said, give it to him, we want our customers happy.
I then paid with Apple Pay. I was given the receipt… no $10 off. I stated to the first guy, so no coupon, I paid full price? His response, yes, with a shoulder shrug.
What happened to helpful hardware folks? I expected a little more from Ace, since they charge full retail.

Samantha Navarrete

Google review

Nov 14, 2024

ACE has saved my butt these last few weeks! The staff is so helpful, everything is easy to get to, not like those HUGE hardware stores, they are right in town so close, and the prices are the same as those big box stores! Thanks so much you guys!!

Dean C

Google review

Oct 26, 2024

Ace is the place. If you need hardware Ace has helpful people and many items you don't find at the big box stores.

Richard Fisher

Google review

Aug 13, 2024

Great products and even better service. They are super friendly and will be returning for many of my hardware needs.

Jacob Morrison

Google review

May 8, 2024

This store is the absolute worst!! According to the guy behind the counter, "just because it says it's in stock on the ace hardware website, doesn't mean we have it, that computers wrong all the time". Which is funny because the ace in christiansburg, 15 miles away seems to have it when the online page says they have it. Weird, right? Or just poor management? Plus, everything in this store, you can get at lowes for $5 cheaper. Don't waste your time!! Would not recommend

Brandon Kast

Google review

Oct 24, 2023

Always a very helpful staff with a wide variety of products. Definitely a little higher priced than other places but extremely convenient!

Jack Ratcliffe

Google review

Dec 1, 2022

I have done business with this Store for over four years. Live about 12 miles away but it's worth the drive to shop local . Very Friendly Staff and Always Helpful. Pass up two major chain stores to shop at Ace Hardware in Dublin. And will continue to..

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