Logo of Northwest Ace Hardware

Northwest Ace Hardware - Ridgeway, VA

  • 1188 Mica Rd, Ridgeway, VA 24148
  • Commercial Roofing
  • Residential Roofing
  • Free Estimates
  • Green Roof
  • Shed Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At Northwest Ace Hardware, located in Ridgeway, Virginia, we pride ourselves on our extensive range of services, specializing in roof installation, emergency roof repairs, roof deck repairs, and roof water damage repairs. Our expertise allows us to tackle both residential and commercial projects with precision and care, ensuring that every job meets our high standards. We understand the importance of organization and attention to detail in delivering durable, high-quality results. Our well-coordinated team is dedicated to managing complex projects from start to finish, providing clients with long-term value and peace of mind.

Whether you require immediate assistance or are planning a larger renovation, we are equipped to handle your needs effectively. Serving Ridgeway and the surrounding areas, we are committed to being a reliable resource for all your hardware and roofing needs, ensuring that every project is completed thoroughly and to your satisfaction.

What people say about “Northwest Ace Hardware”?

Customer feedback is mixed regarding this hardware store. While many reviewers praise the helpful and friendly staff, as well as the variety of products available, others report negative experiences with customer service and store conditions. Complaints include deceptive pricing practices and unclean store environments, which detracted from the overall shopping experience. However, positive reviews highlight the store's commitment to customer service, with staff often going above and beyond to assist shoppers. Communication and delivery of service appear to be strong points for the majority of positive reviewers.

What Users Like The Most

  • Really cool location and super nice individuals working.
  • The gentleman who filled our tank was extremely competent and friendly.
  • They definitely have a variety of goods for sale here.
  • Great customer service. Very helpful.
  • Nice clean store that's big but not a box store.

What Users Like The Least

  • The store refuses to honor advertised price and did not mark the price in store.
  • The cashier acted like we were bothering her to ask about product inventory.
  • The area around the register had the feel and look of an old barely used junkyard workstation.
  • Very depressing experience.
  • Unclean and messy.

Recommended Reviews

Overall Company Rating
Good 4.3
Out of 11 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Joe Bob
Jun 10, 2025

Bar and chain oil is advetised for $5.99. The in store price is $13. This store refuses to honor advertised price and did not mark the price in store. This is blatant deceptive marketing. When I brought that up, the clerks got rude and turned defensive. Kinda like this wasn't the first time they've been called out for this b.s.. Avoid this ripoff trap.

Wesley Dorsey
Feb 18, 2025

Very depressing experience.The cashier (who looked like she just rolled out of bed) acted like we were bothering her to ask about product inventory. There were several large 8"x11" pictures posted above the register of "wanted" people who have stolen items from the store. I get it ,but it also says that your store is under constant threat from criminals so it's unsafe. The area around the register had the feel and look of an old barely used junkyard workstation. Unclean and messy. I wouldn't go to this location unless you don't have any other choice.( Which is why I went).

Barry Collins
Feb 1, 2025

Really cool location and super nice individuals working. Very helpful & found everything we needed. Before heading out, we talked with the guys working and really thought how cool everyone was.

Richard Parkes
Jan 18, 2025

Stopped at this Ace Hardware store to get a bag of ice melt. The man behind the counter asked if I needed help loading it and I said yes. He loaded up in my truck and we had a good conversation. This was a good experience.

Cathy Carter
Sep 7, 2023

They did not have what I needed but the staff were very helpful. Outside they were grilling hotdogs and hamburgers for customers. Nice gesture. I will be back as it's a very diverse store.

sean freeman
Aug 13, 2023

Just a quick stop for a RV propane refill. The gentleman who filled our tank was extremely competent and friendly; as was the cashier.

Jeremial Hoskins
Mar 1, 2023

Really helpful stopped by on my way up North and had keys made for my Semi.... Yes Semi Truck so drivers if you need extra keys made for your truck holla at ACE they got you

Mike Spangler
Dec 12, 2022

A lot going on in this hardware store and I mean that in a good way. Had exactly what I was looking for when other stores in the area did not have what I was after. They definitely have a variety of goods for sale here. Something for everyone. Will return.

sam fox
Nov 14, 2022

Great customer service. Very helpful. We'll be back whenever we need a good hardware store with assistance. Can't express more that they are very helpful!!

G.E. Stone
Apr 8, 2021

Nice clean store that's big but not a box store you need a golf cart to get around in. Friendly helpful staff.

Melanie Harrington
Nov 12, 2019

I really love this store! They have specialty parts that not even Lowes or Rural King didnt even have! I was very impressed!

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137 locals recently requested a quote
  • 1188 Mica Rd, Ridgeway, VA 24148
  • Commercial Roofing
  • Residential Roofing
  • Free Estimates
  • Green Roof
  • Shed Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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