Neptune Restoration

What a great company.
I had a leak in my ceiling, and once the plumbing issue was fixed, the plumbers recommended that I call Neptune Restoration to see if I had issues with mold. I called them and the gentleman I spoke to said he could probably have somebody out there within the hour. I hung up the phone and about five minutes later I had a knock on the door. Darin from Neptune Restoration was there to look at the damage. He said it wasn’t anything they could work on because it was just a drywall issue and I could get a contractor to do it. I was very relieved that it wasn’t a big deal. Then he told me he would cover it for me until I found a contractor. Not only did he cover it, he sprayed it, wiped it down, and then covered it with plastic. What a wonderful experience and so unexpected. This was an OVER THE TOP excellent service experience.
Thank you Darin , you were truly a blessing.

From the moment that I called Neptune Restoration they were supportive and considerate. They made a tedious insurance matter much more manageable than it was before. They did excellent work, left. Everything clean and sealed, and provided great referrals moving forward. I can easy and highly recommend this company to assist with any water remediation and restoration needs!

I was referred to Neptune by Atomic Plumbing after a leak was discovered behind the wall, behind the cabinets under my sink. I contacted Neptune and they came out the same day to do an initial assessment. They quickly assessed the situation and started work immediately. They were willing to work with my schedule and were very flexible in that regard. I worked with Darin and he expertly explained the damage and what was done to dry and clean the area. My insurance company denied my claim and Steve from Neptune linked me with a public adjuster to try and appeal it. That was very much appreciated. I strongly recommend Neptune Restoration for any issues or projects you may have at home.

The Neptune team has been attentive and orderly in the physical aspects of this work. They have also been very patient and helpful in regards to communications with the insurance company. Great communication and support through a difficult situation at our house.

Had a great experience with Neptune Restoration. They came within 30 minutes of calling them for a leak, cleaned it all up and placed a dehumidifier for the night. They came back the next day and cut out anything that was ruined and are in contact with my insurance company. All the guys that came in my home were respectful and polite. Highly recommend. They absolutely took the stress out of a bad situation.

We recently had a major water leak in the bathroom, and Steve and his team, especially Thomas, were incredibly responsive, professional, and supportive throughout the entire restoration process.

They promptly came in to remove the water and provided almost 10 industrial-grade dehumidifiers which they ran for about 5 days to ensure the house dried out properly. Their attention to detail and care helped prevent further damage, and they clearly knew exactly what they were doing.
What really stood out was their willingness to work with us financially — since our insurance only covers certain catastrophic events (and unfortunately didn’t apply to this situation), they offered us a flexible payment plan to ease the burden.
I truly appreciate their honesty, efficiency, and kindness during what could have been a very stressful time. If you ever need restoration services, I highly recommend Neptune Restoration — a team you can trust when it matters most!

We were incredibly relieved to have Neptune Restoration respond to our emergency so quickly! Their team was courteous, professional, and took the time to walk us through every step of the process. Highly recommend their reliable and efficient service!

We had an unexpected explosion of water in our upstairs bathroom, leading to flooding both upstairs and downstairs. Thank you so much to Darin, and his amazing team at Neptune Restoration, for saving our house from more damage. They were here within a couple of hours of the leak and things were on their way to becoming dry by that evening!
They were fast, professional, kept things clean, and we felt very reassured that our “disaster” was in good hands. Highest recommendation!!

Neptune Restoration is nothing short of amazing! I had quite a bit of damage caused by sewage pipe issues and Neptune helped me every step of the way. They came out the same day to assess the damages, got their crew out quickly to start work, and didn't cut any corners to ensure the safety of my house and belongings. Everyone who came to the house was friendly and professional. I can't recommend this team enough for water damage mitigation!

Neptune was professional, courteous, prompt, knowledgeable, taking the time to explain in detail the process, expectations, and answer all questions and concerns relating to their services.

Kindness at every step.

I had a sewage pipe issue and this restoration company came in and handled it with speed, professionalism, and care. They worked expeditiously, but never rushed. What really stood out was how patient and informative they were walking me through the entire process, educating me on what was happening, and making sure I understood every step.

They also managed my expectations with my insurance and gave me full confidence that the pricing was fair and transparent. That kind of clarity and honesty goes a long way, especially during stressful situations.

I'm deeply grateful for folks who know what they’re doing and execute with excellence. That’s exactly what they did, and I appreciate it more than I can say. If you need help, these are the people you want on the job.

THANK YOU for the QUICK response, GREAT professional crew and KNOWLEDGE in what y'all do!!
This is my 2nd time using Neptune, and they have come out same day or next day, usually within 24 hours to take moisture readings, and set up equipment to begin drying things out. Absolutely call day or night, even weekends, leave a message & you will be called back.

Steve, Kevin, Darrin, Brian, James....I've dealt with all of these guys, very professional, courteous and will explain in detail the issues at hand, the process involved to remedy the situation, while working quickly and efficiently to protect and prevent more damage to your property.
They also work directly with the insurance company to get things resolved, sending any pictures, readings, evidence necessary to the adjuster.
I could not have asked for a better company to come in and handle everything than Neptune!

I had a wonderful experience with Neptune Restoration. Called them on Tuesday about my concern involving a backed up toilet flood, and Darin was able to come out within about an hour to assess the situation. He walked me through the process of what needed to be done, and I was able to get scheduled for Thursday morning. The team showed up on time and got the job done quickly then cleaned up. Darin came on Saturday morning as promised to follow up. I highly recommend them if ever needed! Thank you Steve, Darin, and the Neptune Restoration team for your friendliness and quick actions, it was a pleasure!

What could have been an extremely stressful anxiety filled experience was completely turned around by these men at Neptune restoration!
When I woke up to my house flooded I panicked and picked up the phone and was recommended to Neptune restoration! I immediately called , the calming voice reassured me all would be ok.
They showed up within an hour and had my house organized while explaining every detail to me. After the plumber left they came back like they said and had my house in order, neat with fans and humidifier set up in no time. My house was left in perfect condition.
There are 3 brothers and a few other young men helping them. I can’t remember all their names but they were all so professional , kind and neat!
I would highly recommend to anyone who needs this kind of help. I hope I don’t need them again but if my house floods again I never again will have that panicked feeling because now I know they are a text away!! Thank you so much guys.
Karen Brasco

I recently had a pipe leak inside my wall and got it repaired. Neptune Restoration came out to assess whether additional work was needed. From start to finish, they were honest, upfront, and extremely professional. They took the time to explain the process thoroughly and walked me through my options without any pressure. Their transparency and expertise gave me confidence in their recommendations. I highly recommend Neptune Restoration to anyone in need of reliable and knowledgeable restoration services.

Neptune restoration did an amazing job after we had water damage inside my house. Very professional and accommodating. Highly recommend them

I had a fantastic experience with Neptune Restoration, specifically with Tim. After being let down by another company, I called Neptune Restoration on a Saturday and spoke with Steve, who was very nice and helpful. Tim came out the same day! He was incredibly professional, answered all my questions thoroughly, and performed the necessary work efficiently. He returned on time as promised for follow-up checks and cleanup. 10/10 recommend Tim and Neptune Restoration!

Great service, extremely professional, and by far the best communication I’ve had with any contractor. You’d have zero regrets going with Neptune for any and all restoration needs.

HIRE THIS COMPANY.

Steve and the team at Neptune are amazing. We spoke with several companies after an emergency, we had water pipe bursting that caused a ton of damage. We also found out that our insurance company denied our claim. By far, the team at Neptune was the most knowledgable and thorough of any of the companies we spoke to. Neptune is professional, kind and efficient in their work. If you are ever in need of water damage restoration services, I cannot recommend Neptune enough. Look no further and learn from our experience. There are a lot of companies that are total hacks out there. Neptune is top of class!

Great service. Very quick. They were very good at explaining the process to a first-time homeowner like myself.

Rate was also good. Saved me $1400 I thought I was going to have to pay extra.

While I hope I never need them again, they will be my first to call if I do.

Neptune restoration is amazing! They came to our home quickly when we had a flood, and dried everything up and left nothing behind. The guys were professional, friendly, and answered any questions that I had. I would highly recommend Neptune restoration to everyone. You will not regret it!

Neptune Restoration responded quickly and interfaced with insurance company to allow smooth transition to work. They were extremely professional and explained the process well. They gave very good advice for me to consider to protect my residence in the future. They were a pleasure to work with. I will use them and I fully recommend them to others. Awesome job during a bad situation.

James is amazing! He came out on Saturday night, not only is he rectifying my issue he has been so sweet and kind to my dog. Great company and hopefully don’t need them again but they will be my first call!

I had a leak and they came right out and did what they needed to do. So helpful, affordable, and professional! Would absolutely recommend to anyone I know!

Came highly recommended and did not disappoint. Professional, courteous, respectful, kind and timely. They came out the same day I called, assessed, and resolved my problem within days and it was messy. Cannot say enough good things about them.

Look no further for your restoration needs! Steve from Neptune Restoration was extremely helpful, thorough, informative and transparent about the dry out and mitigation process after a pipe ruptured in my home, causing extensive water damage. Furthermore, the staff from Neptune Restoriation executed the job in a timely, professional and courteous manner. Thank you, Neptune Restoration!

These guys are the best hands down! I’ve managed hundreds of properties to date and helped many people buy and sell. With that being said, I’ve had to deal with multiple remediation issues. Some severe and some not so severe. Regardless of the size of the emergency…they’ve exceeded expectations on every call. They’re knowledgeable, professional, and willing to accommodate and provide solutions to all of your remediation issues. This may sound like a paid endorsement, but it’s not. I can’t say enough good things about this team. Trust me, you can’t go wrong with these guys. They’re the best.

Neptune Restoration is nothing but amazing! We used them for a significant amount of water damage to our condo in 2023, due to a pipe bursting in our attic. They came out super fast and assessed the situation immediately. We started mitigation on the spot and they had our water dried up and ready for repairs for a quick turnaround. Fast forward to New Year’s Eve 2024, and again they did not disappoint. We had a much smaller amount of water damage due to a neighbors water leak seeping into our condo this time. They came out within an hour of contacting them and were extremely helpful. Offered us fans to help dry out the water again, but this time they offered sound advice on next steps and if we should even file a claim due to smaller amount of damages. We loved every interaction with their team of knowledgeable employees and highly recommended them for anyone needing mitigation services. They will not swindle you, and will guide you through what is usually a confusing and hard time to wrap your minds around as homeowners. Thank you again to the team for all that you have offered us and while hopefully we won’t have to use their services again, we know we have a great contact for any futures issues that may arise. Happy New Year!

First a huge thank you to these wonderful human beings! Unfortunately they come a dime a dozen these days! Cannot say enough! Professionalism! Knowledgeable! Timely! Informative! Trustworthy! And integer driven! They did a wonderful job AND was saved me HUNDREDS of dollars on another leak that would have undoubtedly cost me more with this scam artist insurance companies! They just were kind and really that made this experience! A LOT less stressful in conjunction with them ACTUALLY and GENUINELY being concerned about saving ME money! Cannot go wrong with that! Wish I could use them for everything! Seriously if the twins read this! CAN I ? If you want people you can actually trust! With integrity AND knowledge! Use Neptunes Restoration!!! Appreciate you guys! Thank uuu for the courteous! Prompt! Professional and kind experience! Sincerely!

Sam

They promptly sent a tech out to look into my issue. The tech left with a promise to get back with me with an estimate, and never heard back from them. I have reached out to Steve multiple times through phone calls, voicemail and texts messages, all ignored. Not an effective way to communicate and do business.

Faced with water damage and possible mold, in both my kitchen and connecting guest bathroom, I didn’t know who to contact.

Fortunately, the plumbing company I called, recommended Neptune Restoration, to take care of my home and help me understand the blueprint of the whole process. I highly recommend this company for their professionalism,
knowledge and skills, integrity and caring manner that are obvious cornerstones of their business model.
I hope you are never faced with this type of home repair, but I am confident that Neptune Restoration is the company to call, when you are dealing with water damage and need remediation to correct an overwhelming situation. Thank you to Brian and the team for an outstanding job.

110 % in everything they do! They have a superior level of excellence you just don’t get anywhere’s else. You call- they come that day or the next. Extremely efficient, knowledgeable, professional, and a pleasure to do business with! They are just great people doing great business! 10 out of 10

The service of this company was def top notch!! So detailed, compassion of what i was going thru. I cannot say enough great things about this team....rated #### 1000%

I called two companies regarding a water damaged bathroom. One came out a couple days later to give me an estimate, but never returned my call afterwards. The other came out the same day and quickly fixed the problem as promised. They were extremely friendly, knowledgeable, and made things easy by working with my insurance provider. I highly recommend Neptune Restoration!

We would like to thank Neptune Restoration for the outstanding services they performed in our home these past few weeks. We have an older home and returned from a trip recently to discover serious water damage in our kitchen. Cabinets and flooring had to be removed so that a plumber could replace piping. Equipment was installed to dry inside and under the flooring. There whole crew did an outstanding job. We are now looking forward to reconstruction hopefully to have a working kitchen. Thank you for all of your support.

Such a great experience with Neptune Restoration! Not only is this company great at what they do, but they are honest, and go the extra mile. They have consistently stayed in touch with updates and shared a lot of very helpful information to help us navigate the process with our insurance company. They even made sure one of them were present at a last minute request from our insurance adjuster - which was clearly a huge help in getting our claim rolling. They recommended the packing company, who was also a wonderful company to deal with (1800PackOut).

Highly recommend this company!!

Neptune restoration is reliable and does a amazing job. We have used them over the years for many plumbing leaks that have flooded or damaged homes they do a great job removing and drying everything out as well as cleaning sewage up like it was never there. Recommend them with 10 Stars

Loved the work done on my crawlspace, and would highly recommend you to anyone needing your help. Thanks a lot !

Absolutely a great experience. The unknown level of damage caused by water was not an issue for this crew. Arrived same day and came out the very next day ready to mitigate all of the moisture problems! Highly recommend!!

Great professionals! Did the work quickly and efficiently and couldn’t ask for better service and a company referral to my next service I need to complete my repairs!!

Very professional, friendly, caring, and helpful in the whole mitigation process of preventing further damage to my basement from a pipe leak. Neptune Restoration a) responded quickly to my request for service and b) promptly assessed, diagnosed, and c) removed, cleaned, sanitized, and dried all the affected areas. Mr. Steve Kellogg was extremely helpful in explaining the mitigation process and further actions to maintain a dry and clean environment. He provided great recommendations for my concerns in dealing with the insurance and finding contractors to detect and fix the leaking pipe(s). In addition, Mr. Kellogg noticed the outdated original vinyl flooring (under my current wood flooring) exposed from the water damage, and recommended asbestos testing on the flooring, which came back positive on asbestos content. Mr. Kellogg prevented a potential home contamination and health hazard for me and my family. In stressful times like these, Mr. Kellogg and Neptune Restoration made the experience less stressful and provided safety and a sense of relief in any further damage to my home and its living conditions. Thank you so much!!! Highly recommended!!!

Brian and his team come to our house in Virginia Beach due to a recent water damage the occurred while we were away. The frog room and the garage suffered water damage and my insurance deductible would not cover the damages. His team access the damage, clean the and dispose of the affected area and set up a dehumidifier to prevent further mold. His team was effective, quick response, and treated the area right away giving us peace of mind. Also since the damage had to be pay out of pocket gave us the best price in the market and we are very happy of the outcome. I strongly recommend this company if you found yourself in this situation. Thank you Neptune Restoration, Brian, and his team for the outstanding work at our house.

Tim and Steve are awesome is the BLUF. You really do not want to see these guys as that means that something awful has happened, however there are thorough and communicate more than expected for your normal business. They are also helpful with advice and dealing with insurance companies.

Highly Recommend! Neptune Restoration came to my rescue after my hot water heater broke. Lots of damage throughout my home. thank you to the entire team!

We needed quick action to mitigate an upstairs water pipe leak. Neptune stepped right in and contain the damage. A very professional and dependable service.

(I’m a little slow with posting this, but wanted to be sure I did it so I could talk about how happy I am with the work Neptune Restorations did.) I had the unfortunate experience of having a pipe bust in my bathroom late one night (end of April), which subsequently ran into my crawlspace and air conditioning vents. I called a plumber to fix the issue that night since the water had to be shut off to the house to stop it from continuing to flood my bathroom. The plumber recommended I contact Neptune Restorations to help with the water mitigation. I called that evening and left a message, not expecting a call back that night since it was after 9pm when the plumber got there. To my surprise I was contacted by the owner that very night, and he arranged for his co-owners to come to my house the next morning to assess the damage. They arrived promptly, assessed the damage, and advised me to call my insurance company because it would cover the cost of the water mitigation and subsequent bathroom repair. (I honestly had not even thought about calling my insurance company with the stress of the entire water debacle.) Neptune would have started working on the issue that very same day, but my home insurance provider took a little bit to get back to me. Neptune was able to come the very next morning, and get started while also accommodating my need to be at work later that morning. I cannot say enough good things about these guys. They were professional, and extremely helpful. They answered any questions I might have had, and kept me notified of anything that they were doing or needed to do. They also handled the billing with my insurance provider, which I was happy to let them do because it was one less thing I had to worry about. I found everyone that came to my home to be extremely pleasant and down to earth. I hope I never have to deal with something like this again, but if I ever do, I will definitely contact Neptune Restorations.

I enjoyed doing business with the guys from Neptune Restoration they were very professional ,respectful ,prompt and did an excellent work .I would definitely recommend their services if you like being treated with respect and and also recieve excellent service.

Very professional, they made a terrible situation a lot easier to navigate! They were very informative and got the work done quickly and safely.

Just when we were in the process we f moving, we experienced a leak from our upstairs master bath. Neptune responded promptly and mitigated the water damage, putting us on the path to a complete repair.

Kevin and the whole team at Neptune were so incredibly helpful with our basement flood. Everyone went above and beyond to get us back on our feet and helped us in every way possible. Cannot recommend them enough!

Cannot say enough amazing things about this company. Our downstairs bathroom flooded leading to contaminated water throughout our 1st floor and below into our crawl space. Never having experienced this before, we felt very discouraged, scared, and saddened. We were recommended Neptune through our plumber and this connection was such an amazing blessing to our family. Their team is so kind, considerate, knowledgeable, and helpful. They held our hand through out the entire process NEVER with a sales pitch but with a warm heart to just want to help us. Thanks Neptune team! You guys are the best in VA Beach by far.

Professional, communicative, efficient, and genuinely cares about their clients. Very punctual and on time, they got the work done quickly while maintaining the utmost quality. I wouldn't imagine working with any other company in the future. Steve is amazing, and I've got to say Thomas was definitely the MVP! It really was a process where I was thoroughly informed every step of the way, and I really could just sit back and relax while they took care of everything. Thank you guys soooooo much for making what would be an extremely stressful process into a seamless transition. Yall are the best