Ned Stevens Gutter Cleaning - Reston, VA

I hired them for a gutter cleaning and they did an excellent job. My roof hasn't looked that clean in years.

They left my fence gate unlatched and my dogs could have easily gotten out. When I called to complain they refused to let me talk to a local manager and insisted that I could speak only with their call center.

I've used Ned's for a while now and was reasonably happy. Then they came last week and, as a matter of habit, I checked my gate after they left and found that they had sort of pushed my fence gate shut but did not latch it. As I was standing there looking at it a gust of wind came up and blew the gate wide open. Had it blown open 5 minutes earlier my dogs would have been gone. I have told Ned's that I have dogs that are often in the back yard and that it is of paramount importance to close the gate properly. If they somehow found the gate latch confusing (which would stun me), they should have asked me.

Today I called to complain and asked to speak with a local manager. They told me that managers like that do not take phone calls and that the call center would take my complaint and "put it on file." Yes, that's actually what they said.

I appreciated the job they did on my gutters, but not closing my gate is an unpardonable sin - made worse by telling me I could only talk to a call center.

We had the roof and siding cleaning done this week. The roof looks brand new and all the water marks have been removed. The team did an amazing job and we will definitely be contacting Ned Stevens again.

They did a good job getting my gutters clean. The problem I had with a company is they arrived without notifying me and then blocked my cars by parking in my driveway. When I asked them to move to get out of the way, they told me my cars would not get anything on them and convinced me, they did not need to move their truck. Long story short, I had to take both cars to a car wash, and one of them still has issues with spots on the windows/paint from whatever they dumped on my car. Those are pictures of what was left on my car after I tried to scrub it off myself with hose and rag. You will not be back to my house.

Great experience with Ned’s. We inquired about services for deck pressure washing and window cleaning and received a quick response and fair quote. The team came the next morning (two weeks ahead of when they said they were available) and did an excellent job. We will use them again and recommend to others

The team arrived on time and acted professionally. They cleaned gutters and dryer vent. Did their best by not damaging garden near the dryer vent. I did object to how they used hoses when on roof cleaning gutters. Force of hose spray caused water to fly on all windows front and back and into neighbors yard on both sides of my townhome. The team leader responded to my objections quickly and used blower to dry windows. While i appreciated his response, please note this never happened with previous gutter cleaning company.

Ned Stevens has been taking care of my gutters for 10 years. They are fast and professional. I just had them replace a section of gutters across the rear of the house. They do first class work.

Last Tuesday, your crew found that a 40' section of gutter in the back of our house had been damaged in a wind storm. On Thursday, another of your crews replaced it -- all under your Gutter Protection plan! The quick service was important as that gutter section is vital to moving water away from our basement and rain is forecast for the coming weekend. This experience only confirms our past satisfaction with your team's efforts over the [past 20 + years.

House looks great. They cleaned roof, siding, & windows. Would have given 5 stars but they busted a screen from an upstairs window. The workers acknowledged it happened. I called and was told to get an estimate. Now we will see how difficult it is to get reimbursement for the replacement screen. This will tell us if we stay with Ned Stevens Gutter Cleaning.

Carlos and Herman were professional and did a great job cleaning the gutters and downspouts. They did a very thorough job! Thanks Ned Stevens for hiring quality workers.

Gutters tended by pro’s. Notified in advance of arrival, 2 man team showed up when expected. Did the job leaving the property cleaner than they found it after clearing my gutters of autumn leaves while clearing the roof as well. Well worth the price for someone beyond making rooftop adventures!