NOT RECOMMENDED! This is by far my worst contractor experience. I was left completely in the dark on project start dates, delays, return and finish dates, and special order updates. I grew extremely frustrated, and was eventually forced to conclude Lujan & Sons Constr. (LSC) has no concern for customer satisfaction.
LSC was contracted for a tar/gravel re-roof and parapet repair.
Here is just a PARTIAL list of what I experienced, and what should be considered red flags for potential new customers.
- HSC failed to pull a permit, as required by the city. I checked with the city the day after the job was finished, and again 1 week later. JSC even cashed my final payment BEFORE I forced them to pull a permit with a series of documented text messages.
- 2 delays on my re-roof project start date without any advance notification (once, they called THAT morning).
- I had to spend 45 minutes every evening cleaning up after the roofers around the entire perimeter of my home. The debris included roof gravel with sticky tar, which forced me to wear shoes covers. I soon discovered they swept roof gravel into my decorative rock and flower gardens.
- In one instance during my evening clean up, the roofers left several large pieces of lumber next to my driveway, which protruded 8-9 inches into the sidewalk. Very dangerous, and another city ordinance violation. I was forced to move them myself.
- Without my permission, they used MY waterhoses, pushbroom and even my A-frame ladder (to hang plastic over the windows). Talk about a major contractor NO-NO!! For liability reasons, I NEVER would have allowed them to use my A-frame ladder!
- They double-kinked my water hose in the frontyard to "turn off the water", and once left the water running for hours until I turned it off.
- They threw trash in my recycle bin, which included a beer bottle wrapped in aluminum foil.
- HSC asked for a progress payment, which was NOT in the terms of the agreement; I refused.
- I never once received a phone call asking if I was satisfied with the work, with the work crew, with their daily clean up, if they were on time in the morning, if they worked a full day, if I had any concerned or complaints that needed to be addressed, etc. Not once.
To put my review in perspective, I have been a homeowner for 30 years; this is not my first experience with contractors, both good and bad. I believe this makes me more than qualified to provide potential customers an objective review based on facts, many of which are documented with photos and text messages.
Lastly, HSC has given me NO reason to believe I was provided a high quality roof and parapet repair that will last 20+ years. They showed no concern in my immediate satisfaction, so why should I believe they are interested in my satisfaction 15 or 20 years down the road!?
I would strongly advise against using this company!!