Metzger's Do it Best Hardware

This place is a gem for Los Alamos. Close, convenient, and usually has what you need. It has Los Alamos prices, but it is worth shopping there as to not have to drive off the hill. I use them as much as possible.

Today I want to talk about the UGLY, my Mom Lynn Compton, lovingly know as “The Paint Lady” at Metzgers hardware in White Rock. Has worked for Metzgers for over 29 years, thru thick and thin, thru Covid. Had a health issue missed two weeks of work with a hospital stay and a medical excuse for work. After she got to feeling better and now with Oxygen she was ready to return to work. With the only restriction of she needs her concentrator. Metzgers has refused to give her any clear answers about putting her back on schedule, being shuffled around by local management with only excuses and no clear answers and then shoved off to the owner of Metzgers, Greg Metzgers who also refuses to return calls or give clear answers when Lynn can return to work. Yesterday after multiple phone calls and messages he finally called Lynn and did not give her a schedule or return day to come back to work and with no clear answers for her. He said I will send you a letter. This all started on April 21 when Lynn went to a routine appointment and her Dr realized her O2 levels were at dangerous lows and had her admitted to the hospital, she was then transferred to Rust hospital in Albuquerque. But they figured it out. She is more then stable with her O2 concentrator and just wants to return to work. SHAME ON METZGERS AND ON GREG METZGERS TO JUST THROW AWAY ONE OF OUR HARDEST WORKING DEDICATED SENIORS IN THIS COMMUNITY!!!

Los Alamos is blessed to have a place like this. Prescilla and her crew have helped me out time and time again. She, and many other employees, have gone far out of their way to make sure my projects are completed and the correct materials purchased. I have asked their opinion about how to approach tasks and they show me a method I would never have thought of. They are friendly, courteous, and knowledgeable. Muchas gracias!

Decent hardware store for the size if the town. Strive to meet the demands of the local community. If they don't have what you need ask they can help you order it. Very accommodating and helpful. Wonderful staff.

Grateful to have this store here, so helpful for all kinds of home repairs, it’s nice not to have to leave the hill for every little thing and the staff is good about helping you find stuff even if you’re not 100% sure what you need to fix it

I have relied on the White Rock & Los Alamos locations for home repairs, remodels, and paint job for 25+ years. Now that they carry the Do it Best brand, their selection is even better. Their selection is surprisingly broad. The staff is knowledgeable, friendly, and welcoming. The prices are reasonable. Often, they can be better priced than Amazon and Home Depot. This is a locally owned store, with locals helping you. Small town America at it's best!

Helpful staff. Always much more willing to help you than in any of the big box home improvement stores. Huge selection packed into a medium size floor.

The good: Great selection of Philips LED lightbulbs at decent prices

The bad: High markups, price matching takes 5 minutes per item, manager approval, and has a 50 percent success rate.
I wanted to buy some shears that were 20 at another store, this store wanted 30: after the cashier and the manager looked at the shears in my hand and the other store’s price on my phone three times they finally approved the price.
The next item was different: they refused to price match an item because the other store had the model number as 1211 when the item itself said 1211K. Same brand, same size, same everything. It even came up on the the other store’s app when I scanned the barcode! “It has to have the exact same model number.”
I have had very poor performance with any item that is the basic DIB brand. If the item is only available here then put it down and walk away.

Been shopping here for nearly four years. They have a competitive selection of products and I always get friendly help when needed.

Love this place.

Local hardware store. Great selection of various things. I was getting new keys made and it was wicked and cheap service. Would recommend

Nice staff at this location, really expensive than in the city's but they normally have it and you don't have to drive off the hill for a couple of hours.

I recently painted the inside on my home and Metzger's was a great help in having everything I needed. The folks that work at Metzger's are knowledgeable and friendly.

I was helped by a young lady named Priscilla, I was so impressed by her knowledge of the job. I listened in as she helped a customer on the phone and WOW! She knew so much about finding the right type of water heater I was amazed . Then she made some keys that were not very common and she nailed it, this lady deserves a raise!!! Great customer service... so rare to have brains, knowledge, curiosity, and beauty all at the same time. Lol. Good job..

This hardware store has improved a lot, especially the staff. I get some info that other places would normally bs about like delivery times or inventory, really appreciated. They really go check the back inventory instead of saying what you see is what we got.

Very friendly staff and knowledgeable. Every time I've found what I needed or they've been able to order it quickly.

I work regularly in Los Alamos and Metzger's Do it Best has had just about anything this busy handyman has needed at the spur of the moment. Great prices and customer service, quick in and out, good location and plenty of parking.

The only neighborhood hardware store I've ever seen where I can get heavy duty, US made grade 8 mil-spec flange bolts and nuts, the latest Leatherman tools and potting soil for my wife's permaculture experiments. Friendly, helpful, well stocked for it's size and location.