Lifetime Quality Roofing - Westerville, OH

We were so pleased with our experience working with Cody Chapman! He made himself available to answer questions and to help guide us through the process every step of the way. Cody went above and beyond our expectations!

Outstanding Service from Lifetime Quality Roofing Columbus!
I recently completed a comprehensive roofing and solar project with Lifetime Quality Roofing Columbus, and I’m thoroughly impressed with the professionalism and quality of work delivered by their entire team.
Keith Oliver deserves special recognition for his exceptional project management and communication throughout the entire process. Keith consistently did exactly what he said he would do, when he said he would do it. His clear, proactive communication kept us informed at every step, which made the entire experience stress-free and professional.
Paulina Castillo went above and beyond on our solar project, which underwent multiple scope changes during the planning phase. Despite these challenges, Paulina remained patient, flexible, and committed to delivering exactly what we ordered. Her dedication and problem-solving skills ensured the project was completed to our complete satisfaction.
The Greenrack Solar team performed an amazing job with our solar panel installation. Their technical expertise and attention to detail were evident in every aspect of the work, and the final installation exceeded our expectations.
I also want to highlight the two crew members who spent two full days working to address our siding issues. They demonstrated excellent craftsmanship and work ethic, ensuring every detail was properly completed before moving on.
Finally, the landscaping specialist who worked independently for two days deserves recognition for his meticulous attention to detail. He ensured the mulch bed installation under the solar panels was perfectly executed, adding that finishing touch that shows this team truly cares about the complete project.
From start to finish, Lifetime Quality Roofing Columbus demonstrated why they’re leaders in their field. The combination of reliable project management, skilled craftsmanship, and genuine customer care makes them an easy recommendation for anyone considering roofing or solar work.
Rating: 5/5 stars

I have been requesting life time to reach out to my aunt for a couple weeks now just to answer a few questions she had about her solar panels she purchased from Life Time. She has yet to receive the call. Life time does great work, but not being able to handle a phone call is a bit ridiculous.

had a great experience with Lifetime Quality Roofing. The team was professional, on time, and explained everything clearly. The work was done quickly and the roof looks great. I appreciate their attention to detail and how they cleaned up everything afterward. Highly recommend them if you’re looking for reliable roofing services!

We had a fantastic experience with Lifetime Quality Roofing for our recent roofing project! From start to finish, the process was smooth, professional, and exceeded our expectations. A special shoutout to Cody Chapman, who was incredibly helpful, knowledgeable, and responsive throughout the entire process. He made sure we understood every step, answered all our questions, and kept everything moving efficiently. The crew was punctual, respectful, and did great work—our roof looks amazing. Highly recommend this company if you want quality work and great customer service!

From the start Tyler was knowledgeable and professional through the entire process. The entire roof was
replaced in one day, the crew was very respectfull.

Update after business’ reply. Someone was supposed to be out yesterday to install. Nothing and zero update from Lifetime as to when I should expect them. I stand by my original review. Shady company.

Original review: Hired Lifetime to replace roof (insurance covered) and paid out of pocket to get gutters replaced, which included $900 for leaf guards. This was December 2023. Fast forward 18 months, it became obvious during heavy rain that my gutters were clogged already. I get up on the ladder and my $900 leaf guards are no where to be found. Shady company with clearly shady practices. Have left messages for resolution. I might add a star or two if they actually make it right - fully clean out my gutters and install the guards I paid for!

Lifetime was so easy to work with from start to finish! Our new roof looks great and we couldn’t be happier! Special thanks to Matt for all of his help!

I honestly can't believe how much of a white glove service this company offers. From working with me directly, working with my insurance company. It's been so easy. I don't ever want to have to replace another roof, but if I need to or know someone who has to, 100% would I suggest going with this guys.

Lifetime Quality has been so great to work with. Big shout out to Keith for his patience and guidance. He took a messy situation and truly made it painless. If it weren't for Keith I would have given up on getting a new roof. But because of his service, I will be getting a new roof installed this summer. We are just waiting on the shingles now but I wanted to make sure and leave a positive review. If my new roof is half as good as the service I received, then I am sure I will love it.

I don't want to leave Becky out. She was so friendly and just added to the already great experience that Keith had provided.

Big thanks to everyone at Lifetime Quality Roofing! Our home’s roof suffered storm damage last Spring and Lifetime came by in the aftermath to let us know they could inspect the roof for damage. At the time, we were dealing with other things going on and it wasn’t until a few months later that I followed up with them. I met with Tommy C. and he shepherded us through the whole process. I cannot say enough good things about Tommy and his representation of Lifetime…he is a pro’s pro. At every step, what Tommy said would happen unfolded exactly as he described. There were no surprises along the way. The work performed was thorough and efficient with the crew showing up at sunrise and completing everything by the middle of the day. All of my communication throughout this process has been timely and professional. I would highly recommend this company to anyone interested in either residential or commercial services they provide.

Sadly, I do not recommend this company at all. I began working with this company early January to replace our roof after Helene damage and here we are mid-April with no new roof or scheduled installation. I keep being told that they are escalating my account so someone will reach out to schedule “today or tomorrow”, and no one ever calls. I’ve been more than patient, however this process has far exceeded the 4 week timeline I was given. In addition to that, their communication and follow up has been poor.

I had best experience with Lifetime Quality Roofing. Great professionalism and responsiveness through all process.
Keith Herbert inspector was absolutely amazing!! Very professional, courteous, kind. He worked with my insurance company, making sure I was taken care. Always responding to all questions and was available at any time by phone, text, or email. He was so easy to work with! Becky Hadaway was great in explaining the upgrades and costs in selecting the materials. The installation crew was quick and efficient did great job of cleanup. I am extremely happy by choosing Lifetime Quality Roofing. Highly recommend!

Fantastic company!! Jared makes the impossible seem easy. He even helped liaison with adjusters and insurance. We have 25 buildings here at the Village at Chestnut Hill. The crews were professional, worked quickly but with precision. They had 3 supervisors onsite helping keep the 30+ workers on task, keeping the work site safe, and addressing any concerns from the residents and the workers. You won't go wrong with Lifetime Quality Roofing!!

Lifetime Quality Roofing did a fantastic job in advocating for a new roof for us with our insurance company. I couldn’t have asked for better. Professional and experienced, great company to work with!

Excellent service! Lifetime Quality Roofing made the entire process smooth and stress-free. Their team was professional, punctual, and truly cared about delivering high-quality results. From the initial inspection to the final installation, their attention to detail and customer service were outstanding.

I have been attempting to get a new roof for the past 6 months following the remnants of a hurricane. Ive been passed to 3 different sales associates at various points with virtually no insight or direction given to me as the consumer. This meant I’ve had to call my insurance multiple times to give permission in regard to who can handle my claim. In addition taken partial days off work to have the roof inspected by the associate or adjustor from my insurance. I’ve been left ghosted for weeks to months on end without updates and had to complain to management before I received a response. Someone please just help me get a new roof this spring.

Liem our sale rep. Did a great job of helping us get through process of fixing our roof fix. After the storm. The company did a great job with our lovely new roof. Give us lots of incentive. greatly recommend!!!

Clementina
Lifetime Quality Roofing, did an amazing job for me. My roof was damage by Hurricane Helene @ Milton of last year. I called them, they walk me through the entire process, they answered all off my questions, they were honest, respectful, and, professional from beginning to end. They gave me a beautiful new Roof, I highly recommend them to you. Job well done

I would not recommend this company if you are expecting things to move in a timely manner and communication to be clear or occur in an appropriate amount of time. From the beginning it has been a lot of dropped conversations and continues that way. We began this process in April of 24 and now Jan 25 still not complete. First the contractor I was working with stopped communicating and I was not told he was let go, then get a new contractor who was very timely in his response and moving forward. Said supplies were all ordered and project finally underway. But then 5 weeks later I call checking on install date and find out supplies had never been ordered. So now I wait again. Finally they install. But did not finish the install and I had to call numerous times and wait 2 more months before someone came to complete. Then I’m never told if it was complete and wait another month before someone all of a sudden tells me the job is done and I owe money, however all along the way between them actually finishing I was asked 5 times to pay and get insurance money to them. However I kept saying not until the project was complete and everyone said it was or it would be soon. Finally finish and get my bill but then the price is increased from what I was originally told after being told because of the lack of communication I’d be getting a discount. Communication is slow, sketchy, the employees were constantly bad talking and making jokes about their business, and multiple people told me different reasons or excuses blanking others for it but never fixing any of the issues at hand

Navigating the process of roof replacement was a terrifying notion for me. Thank God I saw Lifetime Quality yard signs throughout my neighborhood & decided to call them! I happened to be assigned to Chris H., and it proved to be a great luck of the draw. Very responsive, patient, knowledgeable, and like a pitbull working with my insurance company. Highly recommended.

So Alexandra has to be the best roofing consultant i ever had the pleasure of speaking with. So detail oriented and taking care of the whole insurance process from step 1 to the last! Seamless!

You are NOT going to find another contractor like this. I had them when I got my roof replaced and now I'm getting my siding and other items replaced as well, had some hiccups with insurance issues but Allen who is phenomenal to work with great personality loves his job and is willing to answer any questions even after hours with his hard work and deification to do the job I don't think we would have got it done. Would highly recommend this company and Allen for anything you need

My experience with Lifetime started off positive overall. My rep Thaddeus was great and communicative but the actual office was very frustrating to talk to. While I appreciate how they dealt with the insurance company things seemed very disorganized and it was very hard to communicate with someone. Found an error in my billing statement that was frustrating to manage. Madison from accounting was helpful when I spoke with her. I believe there was a Brittany from accounting as well who was just not helpful at all and kind of rude so had to wait until I could reach Madison.

It's been an average experience. Started good but disappointed in the ending. I would like to get my gutters done but will probably look at other places based on the months long experience with lifetime.

I am waiting to speak with my rep and may edit this review based on the next few weeks.

Overall, the most disappointing experience I have had with a hired company. In the end, the issues for the most part have been resolved, it only took 2 months from install date for them to do anything about it…

Getting the quote, insurance coverage, and picking what siding we wanted was quick and painless. Communication remained up until install day. The team who was here did not communicate anything to us, they just left unfinished work and after about a week with it that way and no one coming by to fix it, we finally reached out and the office seemed to be unaware of the issues.

Months of phone calls, speaking to different people, when people would actually come out no one had a clue what they were there for, one gentleman thought he was here for the roof. The front of our house had warped siding due to install, under windows was bowed because the siding wasn’t trimmed properly. We had windows installed not even a month before they came out for siding and they damaged the flashing on one of our windows.

Now that is all said and done, it’s done. But I would never recommend this company to anyone. The communication within the production team was non existent.

I had a wonderful experience with Lifetime.
Alex Stoycheva came to my door and offered me a free estimate on my roof. She was up and down off my roof in like 5-10 minutes with a bunch of pictures and helpful information.
At first I thought she liked me or something she was so overwhelmingly nice!
Turns out I can’t currently afford to get any work done on my roof but she was so willing to work with me even if it meant I didn’t give them business!
It’s nice to have a roof company in Columbus that actually care about the people they serve!
Good job and good hire of Alex haha
Thanks Lifetime!

Amazing work!!! Walked us through the entire process from start to finish. Always kept in touch with us and helped us through working with the insurance company. The crew who did the work were fabulous - done in one day. Cleaned up the entire area and even protected my in ground pool from any debris from falling into the pool. Highly recommend this company

Terrible company, never responds or fixes their issues only concerns is getting every cent the insurance company sends without any quote or detailed work completed. Company completed the siding work (not to scope) and tried to claim extra money for work they did not complete. Now my siding is hanging off of my house not even 6 months after completing the work and I can't get anyone out here to fix their poor quality of work. I have been asking for weeks to get the siding fixed with no response other than "I'll send to production". Theis company has zero customer obsession or ownership I would never do business with them, be very cautious.

Lifetime Quality Roofing did an amazing job! They were professional, efficient, and helped me navigate my insurance to cover all damages. The quality of their work was excellent, and they made the entire process smooth. Highly recommend them for anyone needing roofing services!

My experience with Lifetime has been excellent. I was approached at my home by one of their field associates, Sherry. After an immediate roof inspection she worked with me to open a claim with my insurer, meet with the insurance agent during his inspection and remained communicative, helpful and professional through every step in the process. My roof was replaced within weeks of making the claim and the final work product was superb. I’m completely satisfied with my experience using Lifetime Quality Roofing and highly recommend them for any roofing needs.

Had people knock on my door today from this company. My experience, they have no idea what they are doing. They were disrespectful at best. It will be best if no one from this company returns to my property. It is really a shame that this company does not even care about their customer base.

They did a great job or our roof and were competitive in their pricing. They finished in a day and cleaned the area around the roof better than they found it. Thanks LQR team!

Incredible, professional service. Alvin was extremely helpful and kind when we were very panicked about our roof issue. We’re grateful for his work and highly recommend him/Lifetime!

I love my new roof!

Our family had a fantastic experience working with Lifetime. I highly recommend working with Keith Oliver if you decide to get your roof inspected for damage. Keith is a hard worker and ensured we were informed during each step of the process. He was always available, supported, and advocated for us. I also want to make mention of Madison Reed in billing. She was wonderful to work with and went above and beyond for our family to ensure a quality experience.

Awesome from start to finish. Special thanks to Joe Krauss, for taking on our project even though we had a acv policy, he was efficient and still got our roof done for the amount of our deductible. I will be recommending him and Lifetime quality roofing to everyone I know

5 Stars! I couldn’t be happier with my new roof and gutters. Ricky Skertich and his team were great from start to finish. They worked hand-in-hand with my insurance company and walk me through the process with ease. The price was extremely affordable and the work was fantastic.

It was great working with lifetime quality roofing. Chad and Nick were exceptional in explaining the process, following up with insurance company, scheduling and getting the job done!!

The service I received from this company was top of the line from my salesman Allen Hunter to the time the roof was installed. I couldn't have asked for any better service.

Everyone I talked to at Lifetime Quality was very friendly and patient with me. They helped me file a claim for my roof replacement and took the time to explain the whole process and how much I owed and what the insurance owed. I worked with Ivana and Rob and Rick to get everything sorted and the contractors came a few weeks later and got everything done in a day efficiently and quickly. Very happy to work with them and definitely recommend them. They did not hassle me for any money and were patient in collecting everything since working with insurance takes time.

I highly recommend working with Lifetime Quality Roofing. The process was quick and easy from beginning to end. We LOVE our new siding and roof!!!

We recently got a roof with Lifetime Quality and our Inspector Aidan Ammons was amazing to work with. He handled everything for us from start to finish! Extremely efficient and professional and we have been very pleased with the whole experience. My husband Rob and I highly recommend that if you think you have storm damage to reach out to them. This was a 5 star experience and very professional. Thank you Lifetime Quality it has been a pleasure doing business with you all!

I have clear signage on the front door of my home regarding no solicitation and no tags/estimates/flyers.

An inspector still left an advertisement and card on the handle (right where the sign is)

With my doorbell camera I see most people identify the big decal and walk away; but this one unfortunately didn't see.

I worry if an inspector is able to miss the signage, what would they miss on my roof?

I was hesitant on getting solar, but Paulina really sold it and I couldn't be a happier customer. She is not is sales, but she connected e with the best sales person that made me save 100's of dollars in electric. I even now have a electric car that runs off my amazing new solar panels in Hilliard, OH!

I was very impressed with Tracy and Lifetime Quality Roofing. Our new roof looks great. Thank you for your professionalism.

My parents roof looks great thanks to Lifetime Quality Roofing. Installation went smoothly while I watched my 2 dogs. The crew did a great job with clean up too.

Great experience with Lifetime Quality Roofing. Our new roof looks great. Very professional and Tracy was wonderful to work with.

Had a great experience with Lifetime Quality Roofing. Tracy has been great to work with. The insurance process has been effortless. The crew did a great job. Great work and clean up. I would recommend Lifetime Quality Roofing to everyone I know.

Lifetime was a pleasure to work with from beginning to end. They started me off with a free inspection too check for hail damage. With no high pressure sales tactics, John showed me the photos from the inspection, explained the damage found and assisted me while I contacted my insurance company. He also came out when the insurance adjuster came to make her assessment of the roof damage. The roof replacement was fully covered by insurance. Becky came to my home to assist me in choosing the shingles and other components for the new roof. She explained everything fully and was very helpful in helping me choose the materials. On the day of install, I was kept in the loop from beginning to end. The team finished the job efficiently, took care to ensure no damage occurred to the house surroundings were not damaged by any of the materials from the roof being removed, and they cleaned up the area fully before they left. Bob walked me through what they found when the shingles had been removed and how the problems found were resolved. I was very pleased with the new roof, it looks great! Even through the final invoice process, all of my questions were welcomed and answered thoroughly by Jessi.

Overall, working with Lifetime was a pleasure and I recommend them for all your roofing needs. Call for a free inspection. You will not be disappointed!

Jacob Beck was so friendly and personable. He helped the whole process go smoothly from start to finish and was quick to respond to any questions that I had! I would definitely recommend him and this company to any looking for a new roof!

We recently got our roof and gutters replaced on our house by Lifetime Quality Roofing & Storm Restoration.

The entire process was smooth and professional.

We would highly recommend this company for any of your roofing, gutters or siding needs! They were great to work with and we are very happy with the work that was done and the final product!

We contacted Lifetime Quality Roofing for a free inspection following several hail storms this season. We worked with Patrick Lynch and appreciated his professionalism and willingness to help us understand his findings and the entire process. Patrick was easy to get a hold of though out the process and incredibly knowledgable. We highly recommend asking for Patrick when making an appointment! You won’t regret working with Lifetime Quality Roofing!