Feazel Roofing - New Albany, OH

My experience with Brian O at Feazel was outstanding. He was organized, persistent with my insurance company, and a pleasure to work with. While I hope I don’t need a new roof again for many many years, I would do business with Brian any day! Oh, and my new roof looks amazing!!

Brian and the Feazal hands down the most amazing roofing company to work with. Took care of us from the start to finish. On top of everything. They really went above and beyond. Grateful for the service feazal has provided.

Brian Ogrin and the crew at Feazel Roofing did an outstanding, professional job replacing our roof, which included new copper roofs. They also did a spectacular job making sure that everything was cleaned up every day. No stray roofing nails or shingle pieces were left behind. This was extremely important for us and our two dogs. Brian made the process incredibly easy, and made sure I was informed and aware of every step of the process.

Can't say enough about this company. They had our entire roof done in 1 day. Everything was cleaned up like they were never there. Those guys were working in 90 degree weather and killed it. I would highly recommend them!

I was impressed by the thoroughness of Feazel’s Sales Representative, Jordan Peplinski. He took photos of my roof from the ground as well as climbing onto the roof for additional photos. He also went into attic to inspect the sheeting for problems. He brought examples of the shingles to be installed and the ice shield protection. He also had color chips for choosing the drip edge. The attention to detail made me feel comfortable in selecting Feazel to replace my roof and gutters. Furthermore, Feazel was very good at addressing any of my concerns. For example, my asphalt driveway was replaced just a couple of weeks before the roof was installed. I was concerned that with the current high temperatures, the driveway could be damaged by the weight of the dumpster used for the installation. However, the roof installers did an excellent job of covering the driveway with tarps, wood sheeting, and other boards. When the work was completed, there was no evidence that a dumpster had been in the driveway for a day in 90 degree temperatures. Both the Sales Representative, Jordan Peplinski, and the Project Manager, Richard Williams, were helpful to respond to my questions and concerns throughout the process. I am satisfied with both my new roof and gutters from Feazel.

Great service & very responsive! Jordan Peplinski was amazing to work with. Not only was he very responsive, but he was more than willing to help in assessing our roof and providing honest and detailed feedback to assist us in our decision. I will be a return customer to Feazel for sure! Thanks Jordan!

Brian Ogrin did a wonderful job from start to finish with our roof and gutters. He is an excellent communicator. Would highly recommend him. We had our roof and gutters replaced March 2025.
We had hired Feazel to replace all of our windows in 2021. They did an incredible job. T.J. was the man we worked with for the windows.

Great service, communication, and price! We had hail damage and Feazel was terrific at explaining the whole process, giving us a fair estimate, and working with us and our insurer to make sure everything went smoothly. Would highly recommend Feazel as part of any set of estimates you receive.

Jordan Peplinski's work on my roofing project was excellent from beginning to end. I was fully informed of the work that was needed. Was kept up to date on the additional possibilities and the final inspection. He was a great help to finish the job.

The Feazel Team did a great job. Jordan Peplinski came out for the roof inspection and estimate. Jordan was knowledgeable, friendly, and easy to work with. From estimates to project completion the communication from everyone on the Feazel team was excellent. I knew what to expect and when. The roofing crew was fast and did a great job. I also really appreciated how much care they took with materials clean-up around my home and yard. 100% recommend.

Our Project Manager Jordan was superb throughout our entire process, from working with our insurer, to scheduling, to execution. Getting a new roof is never ‘painless’ but Feazel overall and Jordan specifically were helpful and professional partners. Highly recommended.

Jordan Peplinski came out to do an inspection on our roof and take a look at a leak in our attic. His inspection was very thorough and he explained everything going on with our roof. We ultimately needed a new roof and chose to also have the gutters replaced as well. Everyone was great to work with and kept us in the loop on the entire process: Jordan, Tom with scheduling, Mason Bryant (Project Manager) and his crew! Once the roof was installed, Gary from the gutter company called to schedule and had our new gutters installed quickly! We couldn’t be happier!

Jean stopped by one day when he was in the neighborhood and set up an appointment for us to have our roof looked at. The roof being replaced was not something we thought we could afford and that is what I told Jean. Evan Kelley came to see us on that Saturday, which was very convenient. After inspection, Evan gave us the dreaded news. Evan was very professional and knowledgeable. Explained each detail very well and the price plus warranty really sold us. We feel we got a fair price that helped us afford the project. I didn’t realize how much peace of mind comes with having our roof replaced. We are looking forward to the project starting and will update the review with the outcome. We really appreciate Jean for stopping by and starting the process. Evan was so nice. Our dog and cat loved him!

Edit: the roof is in! We still need to wash the siding and replace the trim around the sunroom area but our new roof is really hitting the mark! The team was professional and kept us updated throughout the process. The only thing that was a miscommunication was the tree touching the roof. I thought they were going to take the entire tree limb down but that is not what happened. I’m not going to discount the rating because of that. We appreciate the new roof!!

Was great working with Jordan Peplinski at Feazel roofing! Jordan was always available to answer any questions and was very through with his explaination of the process. The whole process of getting a new roof was a breeze.

Jordan Peplinski took care of all details right from the start. It was a great experience. We recommended him to our friends and family.

The project manager, Jordan Peplinski , was amazing to work with when it came to working with the insurance company, helping us understand the process and making sure that we were set up for success!
The crew worked fast and did an excellent job cleaning up afterwards.
Highly recommend!

This company was recommended to me by a neighbor. She had the exact same work done as I need done. I got nothing but the run around. Scheduled a time for an inspection & quote, but they no showed. Contacted them and was told they had entered me as a business instead of a private residence. Rescheduled me as a residential customer. No showed again. Received a call from the man who was supposed to inspect and provide a quote telling me they don’t do the work I need done themselves but sub contract it out. Provided me with the subcontractors contact information which turned out to be a company in Illinois. Seriously. In Illinois. Like they would service the Columbus, Oh. area. If they didn’t want my business, just be honest and say so instead of giving me the run around for an entire day. Very disappointed. I spoke with 4 different people representing this company and none of them seemed to know what the others were doing.

So, Feazel responded to my review here. Promised a representative would contact me shortly. Nope. Nada. Nothing. Not heard anything from anyone associated with that company and I do not expect to. This is no way to run a business. Beware!

Feazel did a excellent and thorough initial inspection and worked with insurance company and others before and after new roofing install. Completed the work early in the day with outstanding workmanship. Separate company replaced gutters and downspouts.

Buyer Beware: Our Disheartening Experience with Feazel Roofing

We’re sharing our story in hopes of helping others make a more informed decision before choosing Feazel Roofing.

For years, we trusted and recommended Feazel. That trust has now been broken. You never truly know how reliable a company is until you need them to stand behind their work—and unfortunately, Feazel did not.

After a recent storm brought high winds and heavy rain, we discovered water dripping from our bathroom ceiling fan and a soaked floor. Given our age and health, we couldn’t safely inspect the roof ourselves, so we called Feazel—the company that installed our roof in 2009. With a 30-year warranty, we assumed we were protected.

Instead of honoring that warranty, their representative blamed us. They claimed our attic fan had failed, supposedly causing poor ventilation and roof damage. But how were we supposed to know the fan had stopped working? And how did they determine it had been nonfunctional for a long time? We have perimeter ventilation, which we were told was sufficient. If attic ventilation was so critical, why wasn’t it addressed during installation?

They also pointed out a broken boot around a pipe that left a gaping hole—yet they didn’t seal it, despite rain in the forecast. Another roofing company we called later sealed it immediately, even though they weren’t responsible for the original work.

We’ve since learned that Feazel Roofing has changed ownership. The new company promotes a “lifetime warranty” and installs solar attic fans to ensure proper ventilation—something clearly lacking in our original installation. Why wasn’t this done back then? We had no issues in the 25 years before Feazel replaced our roof. Now, just 16 years later, we’re dealing with serious problems.

To make matters worse, we were shocked to discover that our paperwork only included a 5-year labor warranty. We trusted what we were told at the time—lesson learned: always read the fine print. If Feazel truly stands by their name, why not honor all customers under their “lifetime warranty”? Otherwise, they should have changed the company name entirely.

The most frustrating part has been the lack of communication. Calls go unanswered, and we feel strung along. Even our son, who stepped in to help, is getting the runaround. Feazel told us to file a claim with the shingle manufacturer—why is that our responsibility?

We’re retired and on a fixed income. We invested in this roof expecting peace of mind. Instead, we’re left with stress, damage, and a deep sense of betrayal. It feels like Feazel is more interested in avoiding responsibility than doing what’s right.

Please think twice before choosing Feazel Roofing. A warranty is only as good as the company willing to stand behind it.

Zach Schneider, your representative was 100 percent the epitome of what I look for in a contractor. He worked with me personally throughout the whole process.

Feazel Roofing was excellent to work with every step of the way. From the ease of scheduling an estimate to communicating with Jorge about the options available to us all the way to the excellent crew that was onsite to complete our roof replacement.

Feazel was professional. It was easy to schedule, they showed up on time and did good quality work. And they did a good job of cleaning up at the end of the day.

The guys found the problem and fixed it and did a great job and did not push for a new roof thay said it did not need a new roof just need a repair thanks for the honesty

Feazel did a great job for me. Mike Marinelli came out for the estimate and was fantastic to work with. Knowledgeable and friendly. I appreciated their no nonsense, no pressure, transparent way of doing things. Communication from everyone was excellent. I knew what to expect and when. No surprises or ghosting here. Chris did the mason work and he did an absolutely beautiful job on my chimney. He was also super friendly and kind. I also had some gutter and facia repair and replacement work. These guys were fast and did a great job. I also really appreciated how much care they showed my home and yard. It’s nice to have folks respect your hardwork when they are doing jobs at your house. 100% recommend. I always dread having work done the expense, the unknowns, having people make messes or worse break things in the process, but none of that. They were fantastic.

Great people, very hard workers.Job WELL DONE!!
Our yard was spotless when they were finished.Our whole neighborhood was astonished at the job so well done and very respectful! Roof and Gutters all completed in one very long day. Windows another day. Beautiful job, Thanks to Feazel’s!!!

We got a new roof, both decking and shingles. We are very happy with the product and quality of craftsmanship. The crew was courteous and professional. Great job!!!!

Great job. Pleased that they replaced my old roof. The guys were fast and did an excellent job of clean up when done.

They did a wonderful job! They got the whole house done in one day and my yard looks pristine. Best of all we have a lifetime warranty on the roof! It really looks amazing!

The Feazel team’s communication throughout the process of my roof replacement was great. The job was done efficiently and the crew did a fabulous job cleaning up afterwards.

Very pleased with the experience. Great customer service, quality work, and respectful to property. The crew was professional, efficient, and left everything clean when the job was done. Highly recommend.

I know it’s hard to find companies based on realistic and reliable reviews. I don’t usually review products or services, but I wanted to share this one because Feazel Roofing was awesome. From the inspection, to the installation they provided amazing service! We had an insurance claim for a storm damaged roof and they made it absolutely painless. The original inspector and sales rep was Jordyan Peplinski. I couldn’t be more grateful for the job they did and I love the new roof and gutter guards that they installed. I highly recommend them.

Just want to thank this company for their kindness and support. My son has a terminal neurologic condition, and they gifted our family an unforgettable experience at a Columbus Blue Jackets hockey game. We are so grateful!

Experience was great. From our sales person, to the crew of roofers and the job supervisor were all very attentive and responsive to our questions. Explained everything that was going on and what was needed. Got the job done in one day.

Feazel is a terrific company that gives back graciously to the community. Everyone we met from Feazel was very friendly. Thank you for all you do.

Wonderful job on the roof, great workmanship, and Great cleanup. My sales man Bill Applegate was awesome all the way through. Not an easy process, but together we got it done, thank you Keith Werner!!

Feazel does wonderful things for our community. They help children who have hard lives. My son had a liver transplant and is waiting for a kidney. They gifted us a suite to a hockey game and gave us the chance to forget about life for a few short hours. Thank you for your generosity.

Eric Isakov went above and beyond call of duty - had issues with gutter and downspout and he came out on 1 day notice, on a weekend morning in the rain to resolve issue. Saved me a ton of potential damage.

Highly recommend Feazel for repair services in addition to new roofing needs!

Terrible service, no dedication to the customer, and clearly only out to make the bucks. Our story is long and dark. We purchased a home in 2019 with a roof that Feazel put on in 2015. The roof has leaked repeatedly in multiple spots. At one point a few years ago their Service Manager came to our home and told us that Feazel would simply replace one section of the roof for free. Then there was radio silence. After a few months, we inquired about the plan and were told they had decided to go a different direction --- which really meant that they decided to do nothing except do repairs as needed. Well, there has been continual need. We had multiple leaks this year, including some former leaks that leaked again and some new leaking spots. Not only did that same Service Manager come to our home, he introduced himself as if we had never met before! And he told us that Feazel had been out to repair the roof 3 times or more every single year since 2015. That's at least 30 repars in the past decade! That sounds like a clear admission that they did a poor job at the outset and provided a faulty installation. Well, then he proceeded to tell us that basically the roof wasn't leaking but that this was all attic condensation that was running through our ceilings due to the insulation in the space. Hmmm. Strange that there is wood damage in the exterior eaves/soffits beneath where some of the leaks have been - where there is NO attic space - and that the same problem occurs over the garage where there is no insulation, and that our leaks only occur while it is raining! My PhD in Fluid Dynamics informs this University Professor of Engineering differently! Then there is the matter of the ridge vents which they "installed" in 2015 and which other roofers recently consulted have shown us are not even open. Again, faulty work from the get go.

Most recently (about a month ago), the Service Manager indicated to us that he would be willing to extend our warranty (expiring in August, 2025) for another 5 or even 10 years if we would follow his recommendations. Ultimately his recommendation was... wait for it... install a new roof! So we asked for a quote. Well, there's been more radio silence. Feazel has dropped the ball - a repeating event. It was like pulling teeth - and not the loose kind - to get them to quote us on a new roof as promised. I even texted the Service Manager, asking if Feazel was serious about doing any business with us. I noted that I took their inaction to be simple customer abandonment. Finally a sales person came out - and he was totally unfamiliar with our case, not having read the Service Manager's report. Ridiculous way to do business, but it speaks loudly to their poor service, awful communication and lack of attention to the customer, all of whichg which matches their poor product. As of today we are still waiting for a quote from Feazel for a process that started in mid-March 2025 with several new leaks.

My assessment: shoddy product, deplorable service, and incompetent workforce. I will note that the repair crews have been nice guys, and we have seen them so often over the past 6 years since we moved in that we are actually on a first name basis! But honestly, these are the guys you never want to see after you've put a roof on your home. If you get to know their names, you're working with the wrong company. Is it possible to give ZERO stars?

I just wanted to say a great big thank you to Feazel roofing for having our special needs son be the Feazel honorary team captain at a recent Columbus Blue Jackets game. The gift of the suite seating for our son and his family and friends was so greatly appreciated. Thank you so much for your kindness and generosity.

They did siding and shingles on my place don't walk run away they left nail every where it's been been months I still picking up nails. They damaged one fence panel destroyed the other refused too replace it. There damage to the drywall in the house. The list is endless don't use this company.

We had our roof done about 3 years ago. It was truly a great experience from the start. Folks were helpful and no issues with the roof. Highly recommend Feazel.

Feazel Roofing was amazing. From the start Tony was amazing during the quoting process and all the way through to the completion of the project. Josh was the Project Manager on site and was great to work with. Very professional and easy to talk to. I can't say enough about how great our experience has been. We highly recommend them to anyone in the future

We had a roof replacement completed under an insurance claim, which is a long and tedious process. Our initial sales rep did a good job submitting (and resubmitting) information to the insurance company to ensure the project was done correctly. The replacement crew did a good job, worked very hard, and cleaned up the site thoroughly.

Communication from Feazel was not the best. Our initial sales rep left the company halfway through the project and we were not informed of this or given an updated contact for our project. Once we called to figure this out, we were given the name of the project manager as our new contact, but he could not give any information regarding billing, warranty, or information regarding wrapping up the insurance claim, nor give us a contact for this information. Additionally, we needed to wait for a subcontractor to come finish the stucco work and that team reached out to set up a time/date to complete the work. I reached out to Feazel and it was evident that there wasn't any communication between them and the subcontractor.

The roof looks good, the construction team did well, but communication was not as expected.

Mike M. Was fantastic to work. Very detailed throughout the whole process and made sure we knew what was happening from start to finish. The roof turned out great and I would highly recommend Feazel and Mike!

Great communication throughout the process, Mike was very helpful. Prompt arrival, steady work, and no concerns with clean up. New roof looks great! Would definitely use them again, and recommend!

We just had our roof and siding done by Feazel and had a great experience. Our sales rep, Mike M, went above and beyond coming out to show us color samples and communicating throughout the process. Highly recommend Feazel for your next roofing or siding project!

Our roof was installed by Feazel several years ago. We've had a couple of needs for service since the installation and they've always been very responsive. The people who've come out to do the service have been great. They are the embodiment of customer service. When the time comes to replace our roof we will definitely be calling Feazel!

The work on the roof was fine, I would even say good. The customer service has not been great. We needed to push to get our roof replacement schedule. That was four months ago. I'm still following up to get them to fix a separate issue with the chimney that THEY FOUND.

It turns out that while the roof needed to be replaced, our real issue is a leak in the chimney cap. They said they'd get us a quote. Weeks went by, but it was over the holidays. After more effort from me, I got the quote. Said we want to move forward. This was now January. I reached out again in February. And March. I've called, texted, emailed. Finally got to sign the paperwork 3 weeks ago to get the work done. . . . and I've heard nothing.

It's not the sales guy's fault - or at least not entirely. I've reached out to project managers, office staff, etc. It shouldn't have to be hard.

Feazel completed a full replacement of my roof a few months ago. From start to finish, they were very communicative, thorough, patient with any questions I had, and their work is top notch. Thank you to Robert Beck, Eric Isakov, and the crew who all assisted with the project. If you or anyone you know are in need of a full roof replacement, I HIGHLY recommend Feazel!

Everything, and everyone Feazel is fantastic! Brian our sales guy was amazing from start to finish! The crew was efficient and very professional. They even stopped their work for a quick minute in order for me to get my senior dog outside for a restroom break. The communication with Feazel is excellent and they kept me aware of everything that was going on! I highly recommend Feazel if you need a new roof!! My roof looks great……the whole experience was pleasantly surprising!!

Extremely poor customer service, no one responded to my complaint letters concerning my roof leaking problem, and also made multiple phone calls , no one answered until today!!!

EDIT: To the person who responded to my first review prior to the edit- can you please provide me with your direct contact information. Thank you.

Great experience all around. Mike Marinelli is a gem to have in your company. No matter my question, he was thorough and responded quickly!

Very professional company. They made the entire process easy and I was able to contact my salesperson whenever I had questions. I would definitely recommend them to my friends and family

When our roof was damaged last fall from a severe hail storm, several other roofing companies were unsuccessful working with our insurance company to get it approved. A friend of ours connected us with Bill Applegate, your salesman, and we could not have been more satisfied with his level of service! Bill took the time to walk us through the process, explaining the many tactics insurance companies use to discourage homeowners from pursuing a roof replacement. He was very knowledgeable of consumer protection laws and our rights as a homeowner and assured us that our roof qualified for a complete replacement by our insurance company. Bill took the lead in working with our claims agent and insurance inspector, and when they only approved patching the roof, Bill followed up with the insurer to hold them accountable for what they were responsible for which was a complete roof replacement! We couldn't be happier with our roof, but without Bills knowledge and expertise, we would not have known what we were entitled to and would have settled for so much less!

Feazel did a wonderful job repairing our roof. They were efficient, knowledgeable, and were great to work with. We will definitely use them again

From the start of this roof project to the finish, I was always in communication with someone from the team. All steps were thoroughly explained. Rob Blackmore was a huge help with my insurance inspectors and even came to my house on a Sunday afternoon to accommodate an adjuster’s schedule. The team who removed my chimney and replaced the roof arrived exactly when they said they would and finished the job in one day. They thoroughly cleaned up when they were finished. My new roof looks great and I would highly recommend Feazel Roofing.

Chris was amazing throughout the entire process of getting my new roof. From dealing with my insurance company, to making sure I received the quality and customer service I deserved. I really like their "no frills" business model. They just give you the best of the best product the first time. No "good, better, best" structure. Just the best. Thanks Chris.

We had repair work completed and while the initial account rep was friendly and knowledgeable; we experienced poor communication after signing. This included: not knowing when the work would be completed, multiple follow-ups once we realized the original work did not repair the original scope, reminding the office of the status each time they attempted to collect payment, and informing customer service what their production team has said/done. It took 5 months to resolve.

Nice final product. Not 5 stars because they had to replace a window they broke on the garage and some of my things in the garage were swept up and thrown away by mistake. Found several roofing nails in my driveway along with other miscellaneous trash in the back yard after completion.

Excellent experience. Took longer than planned but that was my insurance company not Feazel. Roof looks great and the new gutters are working well.

Contacted Feazel as they installed the previous roof on our house 20+ years ago. Zachary reached out to us and came out for an inspection. Based on his inspection, we learned that we had some hail damage on multiple parts of the roof. He assisted with dealing with the insurance and actually went up on the roof with the insurance inspector. Once the job was scheduled, Mason was on onsite contact and he kept us in the loop for the entire job. During his final inspection, he found some facia board work that wasn’t up to his standards and made arrangements for them to be replaced. The crew removed and replaced the entire roof in a single day and did a great job cleaning up the debris. They swept the area multiple times for nails and leftover trash. They also sent someone out the next day to sweep the area again for nails and debris. All in all, Zachary, Dan, Mason, Jake and Scott kept us well informed and treated the house very much like it was their own. I would recommend them for anyone’s next roof.

Roof replacement went well. Hard working crew who knew what they were doing. Clean up was spotless. I have yet to find even one nail left behind.

I did experience a leak. The repair crew quickly responded and glued the roof material down around a 3" pipe. I continued to have the leak, so they came back out quickly and took videos in the attic which showed the seal around the pipes was loose. They suggested that I get a plumber out to fix the seal, but offered to place a cap on the top of the pipe in order to stop rain for entering. That is now complete and I will await the next rain to see if that fixes the problem.

A special shout-out to Eric Isakov, my contact at Feazel. He was very attentive to my needs. Also, Santos and Luis Peinado completed the repair and went above and beyond my expectations to resolve the problem. My thanks to everyone at Feazel. They are a top notch roofing company.

Feazel promised a superior roof and roofing experience and they delivered. We replaced our whole roof and incorporated GAF solar shingles. Feazel was there to guide us through the whole process until we were connected to AEP’s grid and generating electricity. I would HIGHLY recommend this company.

The best the most professions and outstanding workmanship Highly recommend them! Exceptional experience, Mike is amazing as was the roof inspector Mason exceptional

Feazel did an excellent job starting with our first roof inspection. They worked tirelessly with our insurance and made this experience very easy. Bill Applegate was phenomenal and so was our project manager and employees! Highly recommend Feazel! Thank you again for the wonderful customer service!

Feazel was helpful and communicative. Dealt with my insurance company directly and required minimal contribution on my part. They were responsive to update requests, forms, etc. Roof install was quick and crew cleaned up well. As far as I can tell, roof looks great. They were also helpful in coordinating and dealing with some of the third party sub contractors.