- 6155 Huntley Rd M, Columbus, OH 43229
- Commercial Roofing
- Financing Available
- Free Estimates
- Green Roof
- Flat Roof
About the Business
What people say about “Roof King & Restoration”?
{
"summary": "Customer feedback for Roof King is predominantly positive, highlighting their professionalism, effective communication, and quality of work. Many reviewers praise the team's ability to keep clients informed throughout the process, ensuring a smooth experience from consultation to completion. Customers frequently mention the high level of service provided, especially by key staff members who are noted for their responsiveness and problem-solving skills. However, there are some serious concerns regarding unresolved issues and inadequate repairs reported by a few customers, which slightly tarnish the overall perception of the company's reliability and follow-up service.",
"liked": [
"Everyone was very great! Especially Kosmo who coordinated everything for us.",
"Roof King has been nothing but professional, they have done everything they have promised.",
"They communicated clearly throughout the entire process, ensuring we understood the timeline.",
"The entire process was smooth and professional, and cleanup was also a priority for them.",
"Roof King was able to make an onsite visit and get it repaired asap."
],
"disliked": [
"Almost a full year to the day, and not only is my issue not fixed, but my roof is in worse shape.",
"I have flooding in my back yard because they didn't remediate the drainage.",
"They left a substantial amount of construction debris including screws.",
"The build quality of both projects is excellent, but they didn't address the code issue.",
"I had to deal with 30 different roofing companies, and
Recommended Reviews
Almost a full year to the day, and not only is my issue not fixed, but my roof is in worse shape than when I started. I contacted them on July 24, 2024 to look at an issue that I had with incorrect repair/flashing. It is where the gable of the porch meets the roof of the rest of the house, and a poor repair and missing flashing were allowing water to intrude above my porch ceiling. When I called, they said they would come out to take a look and also inspect the rest of the roof. When they inspected it, they said that there is minimal damage on the rest of my roof, but because of its age and possible storm damage they might be able to get my insurance to pay for a new roof. While I was really only looking for the repair, I thought why not? We made the claim and the roofing inspector from the insurance came to look at the roof. In the process, he broke a shingle off. I then was told that perhaps because the shingle was no longer available, they might be able to get the insurance to pay for it because of that. This was on August 7, 2024. They said they would look to see if they could match the broken shingle. It was radio silence until September 27, 2024 when I reached out and asked what was happening with the shingle (so my roof was missing this bottom shingle this whole time and my other issue was still not fixed). They came out on October 4, 2024 and none of the shingles matched, so they said they would keep working on it. On November 18, 2024 I reached out again, wondering what was happening. All this time, they were saying I still might be able to get the insurance to pay for the roof, but I'm still missing a shingle, the repair is not done, and winter is around the corner. At this point, they were clearly scrambling to pretend like things had actually been in the works when I'm pretty sure I wasn't even on their radar. I asked to speak to a supervisor, and we discussed all options. They still claimed that they may be able to get the insurance to replace my roof and said they could do a temporary repair on the sidewall and put a shingle, even if it didn't match. They then PROMISED they would contact me in early spring to discuss whether or not the roof was in the works or whether I would just pay for the permanent sidewall repair. It is now one year later - I haven't heard anything from them, my shingle doesn't match, and the original issue I talked about STILL IS NOT REPAIRED. If a company doesn't care about smaller jobs or whatever, that's fine. But don't string me along for a year telling me you care. Obviosuly, upper management doesn't care either, because I got a supervisor involved and here I sit, watching the rain fall on my un-repaired roof.
Everyone was very great! Especially Kosmo who coordinated everything for us and made sure our roof and rooftop decking were done professionally. Would highly recommend with workmanship very high quality and customer service was excellent!
Roof King has been nothing but professional, they have done everything they have promised from the beginning. I would recommend them to all family and friends. You will not be disappointed!
- 6155 Huntley Rd M, Columbus, OH 43229
- Commercial Roofing
- Financing Available
- Free Estimates
- Green Roof
- Flat Roof