The entire experience working with Leafguard of VT was professional and top-notch from start to finish. Based on some of the reviews I read online, I did not have great expectations for Leafguard, but it did not take long for me to realize this company offers exceptional customer service.
I went through their website to try to schedule a consultation because I'd rather do that than talk to a human on the phone...but received an auto response that said my request was received and someone would call me to set up the consultation. Given my experience with other companies, I did not expect to hear back anytime soon, if ever...but was shocked that 10 seconds later, my phone rang and it was their scheduling department. Thinking it would probably be weeks if not months that I'd have to wait to set it up, I was again shocked that they had openings for consults the very next day!
The sales person, Josh, was there early the next day. While the website says that the process takes an hour to 90 minutes, Josh was with me for several hours. He really took time to get to know me, my home and its needs, and educated me about the benefits of the Leafguard system. Josh could not have been nicer.
While the corporate presentation felt a bit like buying a time share property, I sat through it because I knew this type of system was what my home needed. When he got to the pricing part, I was shocked again...although I had no idea what this would cost, it was more than I hoped. Josh walked me through options for pricing and financing, and although it was more than I wanted to spend, I agreed that it would be a great investment in my home. The lifetime guarantee makes it a no-brainer.
Installation scheduling: I expected that it might be months before installation. No--they had a crew available in my area in 9 days. So I signed the paperwork and waited.
On the day of the installation, the crew called when they were 45-minutes away from my home as a courtesy. They showed up early, introduced themselves, and immediately got to work. The temperature had dropped to 30 degrees and it was pouring rain most of that day, and this team went above and beyond to try not to inconvenience me in any way while they were freezing cold, drenched, and trying to avoid the mud while installing the system. My house is located on top of a very high cliff over a river, and getting to the edge would have been tricky even in perfect weather! The lead installer was Gary, and he did a great job keeping me informed. While they had hoped to complete the job in one day, the weather conditions got worse as the day went on and they were not able to...so after a 12 hour day, they called it and came back the next morning to finish up.
The crew was able to finish up, address my concerns, and clean up. During the final walk-through, it was clear that I had made the right decision...this gutter system is pretty amazing, and everyone who has seen it since installation has been impressed with it!
Pros: Amazing effective system, solid products, life-time guarantee, professional installation
Cons: Cost, it is not 100% maintenance-free as you have to empty the drains from debris occasionally, you probably will not receive the $75 gift card for sitting through the consult as advertised (so ask up front!)
I have only seen the system in action once with no problems, but overall I am very pleased with this purchase, would do it again, and would recommend Leafguard of VT to anyone!