Lansing Building Products - Springfield, MA

The absolute worst supply house in the country! If I could give it a zero or negative rating I would!

Lansing customer service is by far the worst service you will ever endure. For 2 years I been dealing with a service issue that has never been resolved.

Don't waste your time!

The vinyl windows they sold me, for a brand new house, do not lock. You cannot close the double-hung windows because the top and bottom units hit each other. Every builder and finish carpenter I've spoken with about this issue says this is a typical Harvey window. They provide cheap windows for rental or "flip" properties; nothing you want actually want in your own home. Now when I'm requesting they take back their window, they refuse. Do not use these guys. Awful and SLOW customer "service". You'll wait weeks to resolve anything. Avoid Harvey windows. Pay a little extra or you'll be pulling your hair out trying to resolve their mess!

The 1 star review is from a gentlemen who doesn't know how to lock his windows thus allowing cold air to slip by the sash......Harvey windows are fantastic, the company is incredibly responsive to any issues. I've been selling and installing Harvey windows for better than 25 years. I'm proud to offer them to our customers.