Kustom Disaster Restoration - Auburn, WA

Project manager kept everything on track and has even followed up. Going above and beyond by making sure that everything has been taken care of to my tenants satisfaction.

My written English isn’t the greatest so my daughter is writing this review. Our insurance agent recommended Kustom and we’ve been grateful ever since. All the people we’ve met throughout our restoration journey at Kustom were friendly, helpful, professional and punctual. Every time we had a question and texted or emailed they answered right away. Most people want your money and will upsell you on things or get things done as quickly as possible to get to the next job. This is not the case with Kustom. When disaster strikes your home (in our case a fire), you get emotional over the damages and loss, the decisions weigh on you as you’re trying to stay positive. Especially when you deal with insurance and don’t understand all the details and nuances. The team was patient, very understanding, and explained in detail about the construction, the why to the decisions, and kept us informed. In the middle of the process, there was a sudden change of the foreman in charge. Although we were hesitant at first to change, Nick was professional and kind. We’re happy with the results of the construction and their willingness to check the final details of the restoration. God bless Kustom, we’re very grateful from the bottom of our hearts!

The quality of work and attention to detail on the water leak repairs, from a severe rain and wind storm, look awesome. The crew that worked here were friendly and did an excellent job of cleaning up.
If I ever have any new claims in the future, I will let my insurance agent/adjuster know that I want Kustom Restoration to do the job.

Jacob was professional, knowledgeable, and friendly. The work that was done on our home was outstanding. Would recommend Kustom to anyone having work done on their home.

Dear customers I would think twice of using this company. I was able to discover that customers were being charged by Kustom for work not done by Kustome but done from other contractors hired by the homeowner. So if decide to use this company double check your paperwork before paying. So insurance companies recommend companies but as homeowners you can hire any licensed contractor or company to perform your work. Good luck

I used Kustom Disaster Restoration after an unfortunate house fire and they delivered! My house looks better than it did before the fire, and they even went the extra mile to match my trim free of charge! Joel kept in constant communication, letting me know what to expect and working on my behalf throughout the entire process. I would recommend them to anyone.

We had a kitchen ceiling leak and KUSTOM was one of best companies I have ever had come into my home. From the very beginning Nick came in told me exactly how everything was going to go down from start to finish. Then Nick came back to my home two days later with two workers Corey and Bradley. Corey and Bradley went over everything with me and answered any questions I had. They got the job done quickly and efficiently! I also loved how they cleaned everything up. Nothing was left behind, no drywall, dust or dirt. It was ready to go for the plumbers to fix. Thank you for being so awesome! A good company is hard to come by these days! I highly recommend KUSTOM!

Chris, Shanelle, Ellen, and Joel were wonderful to work with. They were beyond professional and personal. They were patient over a long drawn out legal process because of my needs. They were attentive regarding the details of the project. They even laughed at my jokes. I can wholeheartedly recommend them to potential clients and insist to their boss to give them a promotion.

Jacob went above and beyond to repair our two bathrooms after a flood caused extensive damage. We are so grateful!!

Our experience with Kustom was one of the best. Very professional, thorough, accurate. We cannot recommend them more to any business or individuals. Thank you!

I had a great experience with Kustom after getting my entire garage and room flooded with water. Corey, the main guy who helped out the place for 1-2 weeks now was awesome, really took time to explain what he was doing each time a new project was going to happen and always came in with a great attitude. Thanks Corey and his crew!

Huge thanks to Jacob Reid and the Kustom team for all the amazing work they did! Work quality was amazing and prompt, kept me informed every step of they way. Very happy customer!

I am so happy with the service I received from Kustom. Steve was absolutely amazing. He was very responsive and professional. Communication was easy, and I always knew exactly what was going on with the project. Highly highly recommend these guys!!!

We worked with this company from December 2023-April 2024 because our roof leaked and we had to have a quarter of one bedroom torn down and the other side of that bedroom wall as well, into the hallway. The mitigation team was exceptional. They were courteous and understanding to our plight. During reconstruction, we had a couple of hiccups. The Reconstruction took longer than we had anticipated. However, after the job was technically finished, there were some details that needed to be addressed to meet our satisfaction. One person on the reconstruction team, ***Joel Eaton*** went above and beyond to make sure every detail was finished and that we were happy with the end results. I am very grateful! Joel bumped up my experience with restoration from 3 stars to 4 stars.

From Leak, to Demo to Delight!
A water leak developed in our second story bathroom, which trickled down into the kitchen ceiling below. Tim came out from Evergreen Restoration/Kustom Restoration and laid out very detailed steps, with pictures, of the needed restoration. Initially we hit a slow patch getting started with another Project Director, but when Jacob and his team stepped in things took off. David, Al, and others all did fantastic work. Good attitude, hard working and they took pride in their finished work. As the key contact, Jacob was a pleasure to work with, easy to get ahold of and knew how to make things happen. He talked with me frequently of exactly what I was looking for in the finish product. Jacob was on site multiple times to ensure a speedy and beautiful finish. Even with a bump or two starting, when Jacob and team stepped in, it was 5 star all the way. They have my thanks and highest recommendation.

kustom did a great job helping me restore my shop after a burst pipe flooded the contents. They were very professional. I would give them my highest recommendation.

Jacob and Logan finished the clean up process today. They worked around my schedule, arrived on time and went above and beyond to tidy up after removing all of the equipment. Job well done!

Erik and his team did a great job drying out our garage from a recent water pipe break. Erik was very pleasant, professional and knowledgeable. He explained the process every step of the way and took the stress out of a stressful situation.

Could not recommend these guys more highly!
After being left with a disastrous situation attempting to work with Paul Davis (recommended by our insurance company) - long story short the other company was quick on the demo & left us for months with no progress towards actual renovation. Thankfully once we found Kustom they saved the day in no time! GREAT COMMUNICATION, quick turnaround and unprompted weekly updates. Our project manager Terry was on top of it and all the sub-contractors were professional and efficient.

Before pics were what we were left with for over 2 months in the dead of winter from Paul Davis.
After is ~ 2 weeks of work from Kustom’s guys.

(Don’t judge on the bathroom flooring color mismatch that was our own purchase)

Everett, Frank and Maisie were very good. But one thing was not perfect. On 01/15 pipes burst and water damage was measured. On 01/16 one dehumidifier was installed. On 01/19 one containment barrier was installed. And I found some visible dust in my undamaged kitchen's sink area on 01/17 and 01/18. Containment barriers should have been installed earlier than 01/19 even though I understand so many water damage incidents happened and Kustom has limited resources.

I was working with Everett and his partner Frank during my water damage experience. They were very professional, respectful, thorough, friendly and helpful, not to mention hard working individuals. I am appreciative and happy with the work they had done. I definitely recommend reaching out to this company if you encounter any water damage.

Had a water leak in my condo during the cold snap. Everett and Frank from Kustom were sent out by the HOA. Super helpful, friendly and worked quickly. Hopefully I never need their services again but if I do they will be the first call.

You have a great employee with Erik. He and other workers with the mitigation team came out to my home after a pipe burst in the freezing weather.
Erik, was knowledgeable, courteous, informative, and a very delight to work with.
He let me know what was happening in the project. He was very courteous with letting me know his time with the project and if that time worked for me.
He never showed frustration or impatience with me or his coworkers.
And I know he was working especially hard in overtime with all the pipes that had burst during the freeze.
He is very conscientious young man.
And a Wonderful contribution to your company.

Everett and Frank was Awesome, they took care of my home, making sure no debris was floating, they were attentive to our critters, and very courteous and sharing their activity to make sure we understand the steps needed to make sure we are covered. They provided the best service, and ensured that the work being done was enclosed allowing us to travel between areas with minimal impact. We recommend their services in crises.

~Rene

Jacob and his crew did a great job of quick and professional service while keeping us informed every step along the way.

Nick came to my home on the first day to access the damage, after that, right away, Everett and his crew came to do the work to remove all the affected materials, drying etc. every one was great. I really did appreciate their quick response and great work.

Devin was the first to arrive and did a great job accessing the damage and getting us set up to dry out so repairs can be made.
The whole team at Kustom has been fantastic!

Very knowledgeable, efficient staff who handled this Parr of the job. I was stressed to find this problem on returning home from vacation but the staff led by Devin helped me stay cool calm and collected by their efficient calm demeanor while they worked tirelessly to complete this phase lf the work. Thanks to all who helped Devin.
Vivian Lee

Our condo flooded during the recent storm.

I have had the pleasure of dealing with Erik. He is amazing.

On time, calls to check in before showing up as he knows we have pets to kennel up, explains everything and nothing but professional.

I am neuodivergant and he has taken the time to explain everything and that is so appreciated.

Dealing with people in bad situations takes a certain person to handle. Erik is that guy.

I could not suggest this company enough.

I was extremely happy with the response time of Kustom US as well as the integrity, professionalism and workmanship of the crew. Definitely a positive experience.

Kustom is a very good company; staff, crew, workers are great! Special kudos go to Michelle, Devin, Jacob & Gage. They were easy to deal with, very respectful & courteous. First phase of job was done well, explaining everything that was being done. Surely will refer them to others. Thank you.

Very good work. Very good communication.. Erik was very professional and polite with all my questions.. I would recommend this Company..

Kustom's team are true professionals and provide excellent service to a high standard of care. I would trust them for any construction related project I may have again in the future.

Been working with Michael at Kustom for nearly 3 years. He and his team are easy to communicate with. They follow through. I will refer to friends and family.

I’m an electrician who does work for Kustom. Every job is well communicated and explained by the project managers Making the process of start to finish very easy for me and the homeowners. Would recommend Kustom for any of your construction needs.

Amazing company to work with, so professional and got everything done so quickly. Will gladly refer them to all my friends and family.

Having a water event where it is just running everywhere throughout your house is an emergency and what you need is support from people who are outstanding in their jobs and really care. That's what I found with Doug and Michelle Lowe from Kustom. They were there within an hour after I'd called my insurance company. They assessed the situation, assured me it would be handled professionally and kept true to their word. I trust Kustom to not only handle the emergency but also the work to repair, replace and restore my home.
Thank you Michelle and Doug and thank you Kustom.

Kustom is a great company and was able to provide me with an estimate free of charge and help guide me through the claims process to fix my home.

Thank you!

Kustom is amazing and has top notch customer service. This is the first time dealing with Kustom for water remediation in 2 flooded apartments. They are professional, punctual and easy to work with. Erik has been my main guy on-site and a pleasure to work with. Thank you ALL for the help with my flooding damage!

They were very conscientious and I felt they went out of their way to do a good job make sure I was happy with the results.

I love KUSTOM US. I've had 3 water damage losses in my home since summer of 2022 all one after one and these people took good care of my home. I wouldn't consider any other company but them. The staff (Michelle Lowe, Doug Lowe, Devin Hildebrand, Steve Withrow, Imel Wheat, Jake, Jesse, and so many others) are amazing people to work with. Their priority is their customers always. I'm very satisfied with their work ethics and professionalism. They provide excellent customer service. I would highly recommend this team & company. They are the best!

Kustom were very responsive and efficient. They called me the day I submitted my insurance claim and were there doing clean up the next day. I highly recommend them.

Five stars for Devin!!! He was very professional, prompt and responsive to our needs. He was very patient, and very nice enough to explain the whole process to us which made us feel at ease and answered all our questions from the time the work started and until it’s ready for another team to do the reconstruction. Thank you, Devin! We have nothing but praises for and would highly recommend this company.

Devin was very professional and courteous. He was an absolute gem and pleasure to work with during a stressful situation

Michelle was very fast and responsive with coming out and looking at the water damage. She was super nice and explained how the process works step by step. She told us she could have someone come out that afternoon. Ehrich came by and we showed him the damage. Right away he got to work. We couldn’t believe how fast and how hard he worked the entire time he was at our house. Over the next 2 days, Ehrich kept in touch and updated us on the moisture levels in the rooms. He was very professional and very nice as well! Overall, my experience with this company has made the entire process amazing. They were very efficient and I would recommend them to my family and friends!

5 Stars!! Michelle came right out after I called my insurance company. Her team of Devin & Jake were knowledgeable and hardworking. They explained what they were doing every step of the way and put my mind at ease that I was in very capable hands. Highly recommend!

It has been 6 months since we had Kustom US come to our house to start demo and repair to our house for issues from a broken sewer line. They were prompt at sending the demo team but the restoration team is its own disaster. Michael was awful as a project manager and it would take 3-4+ weeks to get the project estimate. The project estimate wasn't actually right until March this year! Then the "professional" painters that were sent in were awful. When I mentioned all of the spots of damage done and/or needing fixed from the painters we were then deemed to be difficult and Kustom walked away from the project. Be very wary of them.

Michelle and her mitigation crew are amazing! They are super responsive and very honest/communicative. I have been working with this company the last 2 years on numerous water and fire damage restorations and I know that I will always have a good result and smooth experience.

Kustom was here within a couple of hours after they were notified of water damage in my condo unit. Every employee I've encountered has been professional and compassionate. Special thanks to Devon who arrived first and had to deal with a frantic homeowner who was terrified she was going to lose her possessions. It's obvious these folks understand what a homeowner is going through when disaster strikes. Thank you!

We used Kustom through our insurance company! We couldn’t be happier with the level of professionalism and the awesome job they did! They were also very nice and explained the process the whole way through! Not one single complaint from us! We are very thankful for their prompt and thorough work! Would highly recommend them to anyone!

I had a lot of water soak into the carpet pad and water into the subfloor.

Devin was punctual and professional throughout the whole process. Very knowledgeable, personable, and experienced. He shared the information in a way that makes sense, completely transparent and showed me what the issues were. I noticed his attention to detail. I have a large family with a lot of foot traffic in the house. He routed the equipment cords and drain tube to the sink in such a way as to not cause a trip hazard and made it secure and tamperproof. We were able to use our family room, laundry room and bathroom as normal with no issues. Devin was responsive and available whenever I had questions.

I highly recommend Kustom. Ask for Devin.

Devin did a great job for us. Called before showing up. Super nice guy. Clean and professional. Definitely would hire again

A roof leak is NO FUN. Our insurance company connected us with Kustom. They have been responsive and executed good follow through in the remediation stage. We worked primarily with Devin and he seemed knowledgeable about water damage, kept us informed about what he was finding, coordinated the times when he needed to be onsite and for how long, and stayed true to his commitments. They were good about cleaning up after their work, and protecting the parts of the house that were not subject to the water damage. It is stressful enough to experience this kind of event, and working with the Kustom team did not add a lot more angst. They are friendly yet professional, and try to work WITH you.

A representative from Kustom showed up within 2-3 hours after we had water damage. It was night and the gentleman came and stayed until almost midnight. Throughout the process the team would call and let us know when they were on the way and each one was polite and responsive to questions. Having a water line or pipe burst or experiencing water damage is a real pain. When those who help with the cleanup are prompt and professional, it makes it a bit better.

Nice folks- with a not so nice situation.
Curteous and gave heads up when scheduled appointments where altered.was a little confused as to the roof issue not being addressed seeing as that is what caused the initial water damage, but I think this may have been on part, my home insuarance/Kustom communications. I have never gone through any of this before so it is all new to me.
Everyone that I have experienced through Kustom has been nice and communicative theough the process.
Michelle,Imel, Eric, Devin, Doug, and John all did great.

Devin was assigned to our water issue and was absolutely a pleasure to work with. He was punctual and professional and worked with us to make it as minimally invasive as possible. Great employee you have!

Kustom showed up dried my house removed damaged material acting in a very professional knowledgeable and most importantly personable manner from my initial contact John Clark to the workers Eric and Devon this was a pleasant experience considering the circumstances.

Ehrich and Colton were excellent. They knew their job, did it efficiently, were respectful, personable and communicated well. I strongly recommend this company.

I highly recommend this company! Austin was great and professional, and easy to work with. I cannot say enough good things!

Austin was very professional and had great communication when we needed help. I'm thankful that everything was taken care of quickly and so easily for the situation. Highly recommend!

Austin and his team were amazing to work with. Very professional, understanding and communicative with us throughout the entire process. Would definitely use again and would recommend to anyone going through water, fire damages and repairs.

I called Kustom after I had a small kitchen fire that filled my work with thick black smoke. Kustom made me feel like a top priority and were quickly at my office the next day inspecting the damage and treating the strong smell of smoke. The workers who came to my office were smart, respectful and reassuring in a time I was very worried about the state of the office kitchenette and employee health safety. After only a few days my office was back to normal and I couldn’t be more appreciative of Kustom and their amazing team!

I highly recommend Kustom to anyone who is looking for fire damage help. Our toddler started a microwave fire which forced us to move out of our house for several days. Kustom treated us like family and provided fantastic support to ensure we were taken care of and able to move back in as quickly as possible. Their staff is professional and incredibly helpful. They take the time to explain what they are seeing, your options and what their recommended course of action is. Kustom turned a very unfortunate situation into a great success story that left us feeling like we were more than just another customer to them. Thank you for how you treat your customers!