Logo of Kustom Disaster Restoration

Kustom Disaster Restoration - Moxee, WA

  • 503 Prospect Rd, Moxee, WA 98936
  • Commercial Roofing
  • Industrial Roofing
  • 24/7 Emergency Repairs
  • Free Estimates
  • Locally Owned & Operated
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
About the Business

At Kustom Disaster Restoration, we pride ourselves on our versatility and technical expertise in managing both residential and commercial projects. Located in Moxee, Washington, we specialize in roof installation, inspection, and coating, ensuring that we can handle complex tasks from start to finish with precision and care. Our organized and reliable team is dedicated to delivering durable, high-quality results that stand the test of time.

We understand the importance of attention to detail and consistency in our work, which allows us to provide long-term value for our clients. Whether you are facing a roofing challenge or need comprehensive restoration services, we are equipped to coordinate every aspect of your project thoroughly, ensuring a seamless experience from beginning to end.

What people say about “Kustom Disaster Restoration”?

Customer feedback is overwhelmingly positive regarding the services provided by the company. Many reviews highlight the promptness of the team, clear communication, and professionalism throughout the process. Customers appreciated the thorough inspections and the detailed explanations given at each step, which helped ease their concerns during stressful situations. Although there was one significant negative review citing poor communication after initial services, the majority of customers still express a high level of satisfaction and willingness to recommend the company to others.

What Users Like The Most
  • They came out the same day I called regarding water damage in my basement.
  • Alex was very patient with all my questions, knowledgeable in his answers, and efficient in taking care of the issues.
  • The professionals advised that there was no water damage to my wall and provided preventive measures.
  • Kustom came in and thoroughly checked and quoted on what they found.
  • They were very organized, on time and cleaned up after working.
What Users Like The Least
  • After dry out they dropped the ball and had a horrible experience with the rest of the team.
  • Their communication was horrible and they never made it to complete repairs.
Recommended Reviews
Overall Company Rating
Excellent 4.9
Out of 30 reviews
5 stars
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Show first:
Yalisha
May 23, 2025

Sly and Alex arrived quickly, explained the process clearly, made sure we understood everything, and then worked quickly and efficiently to take care of the disaster.
Would definitely recommend this team!

Sara Brown
Mar 3, 2025

These guys are amazing. I smelled something but could not figure out where it was coming from. I finally called and they came out the same day and found the source of the moldy smell. The guys were so great Alex and Oscar. They were polite, tidy and professional. They solved a serious health issue that I was having with the mold. I am so grateful that Kustom was here to help. I highly recommend this company and these technicians.

Lisa Brown
Feb 6, 2025

The rebuild team did a great job. Jesse and Alex completed all the work in a timely manner and it all looks good. Alex was always very prompt and helpful. Jesse kept us informed and kept the project moving quickly. There was some confusion between what was promised during the walkthrough versus what was actually done, but overall we are satisfied with the work.

patti Borden
Jan 22, 2025

Alex is a great person to deal with. He is informative in every step of the process. We appreciated that. Alex, Oscar and Fernando got to work right away and got the job done. I can’t say enough nice things about the three of them.

Dawne Hyde
Jan 7, 2025

I cant thank this company enough, during inspection my clients found mold in a home they were buying, Kustom came in and thoroghly checked and quoted on what they found. The owners of the home hired a different company that they thought was reputable (as did I based on their years in the industry, etc) but the quote was significantly lower. This however made me question why and we had the inspector come out after the other company was done. Unfortunately the inspector had to come back multiple times because the work by the other company hadn't been completed and eventually he had to meet with them to show the other company what they missed and it was a significant amount. The other companies lower bid turned into much, much more in costs for both the buyers and thecsellers and delayed the sale of the home. We are so incredibly thankful that we know we can continue to trust Kustom to take the time to properly bid a job they can walk away knowing was complete. Trust and then verify when it comes to home repairs. I would recommend Kustom over and over based on prior clients experience and this experience as well.

Jack John
Nov 4, 2024

Kustom Had a team come out the same day I called regarding water damage in my basement. The professionals advised that there was no water damage to my wall. They gave me professional advice and regards to prevent any mold on the wood studs. They could’ve had told me that there was a potential mold and charge me for spraying the area with the protective coating to prevent it. Instead, what they did was applied that protective coding and also cleaned up some mold they found in my bedroom. Thank you Kustom Yakima WA Team!

Angelica Limon
Sep 18, 2024

I had water damage at my house back in June 23rd Kustom was quick and send the team to complete the dry out portion Alex and Alexis did a great job.
However after dry out they dropped the ball and had a horrible experience with the rest of the team from Kustom us restoration. Their communication was horrible and they never made it to complete repairs. Do not recommend this company.

Corey Collinson
Sep 13, 2024

I have rental property that experienced some significant water damage. This company was responsive and made time to provide an estimate within 12 hours of my call. Upon completion of the mitigation process, my tenant who lives in the unit being repaired said that MIT techs Alex and Alexis were “polite, courteous, and professional and they cleaned up every speck of their mess too!” I can appreciate that kind of service. I will both utilize the services of and highly recommend this company going forward.

Fernando Flores
Sep 12, 2024

Evelyn and her team did a amazing job!!! Im very happy with their service overall the way they work as a team is amazing!! I havent seen a team work as good as they have!! Thank you guys for paying attention to every little detail and meeting my expectations, answering all my questions. Overall a excellent team! I will defenitely be a returning customer if i ever run into any problems again thank you!!!

Courtney Smith
Sep 11, 2024

Overall a wonderful experience! Alex was very patient with all my questions, knowledgeable in his answers, and efficient in taking care of the issues. I would recommend them over and over again!

Traci Cox
Aug 26, 2024

Alex took a very stressful situation and made it okay. He explained the process to me and had everything lined up within an hour of being here.

Sam Ramos
Aug 24, 2024

Alex, Fernando and Alexis were very helpful throughout the process and answered all my questions. Being this is my first time dealing with my home repairs and homeowners insurance I had alot of questions. I highly recommend keeping them on your team.

Rachel bailey
Aug 22, 2024

Alex came out to our house and did a thorough inspection. He was honest and polite, he did an excellent job and I highly recommend the company.

Wanda C
Aug 20, 2024

I had an emergency call to tarp up the roof from the recent wind storm and they came out right away and were very professional. Thank you to Fernando, Alex, and Alexus for doing a great job. (Sorry if I spelled your names wrong)

Margaret JOHNSON
Aug 9, 2024

Fernando and Alex were extremely professional in the 1st stages of restoration They were very organized, on time and cleaned up after working. Would highly recommend.

Alma Zamora
Aug 8, 2024

Yakima county Moxee branch Fernando and Alex helped get our main bathroom cleared out of a bursted pipe that caused mold and they were very informative on what the plan was to repair everything as well. They were very respectful and if we had questions they had no problem with finding the answers for us.

Meggie Powell
Jun 13, 2024

Super quick and responsive. They came in and got to work immediately. They were very thorough with explaining what was happening and what to expect moving forward.

Nanette Church
May 22, 2024

Very nice people. From Marcos who started it all. Johnny, who tore out all the bad stuff. Jesse who got the job done. These guys made me feel like a friend.

Lynn Mondor
Apr 12, 2024

Alex was very pleasant to work with. He was polite and professional. I would definitely recommend your company to others because of my experience.

Kyler Bachofner
Mar 29, 2024

Alex was absolutely awesome, explain the process throughly to me and went above and beyond in the mitigation process. Highly recommend!!!

J W
Mar 27, 2024

Kustom Restoration was great with taking care of the flood damage in my restaurant. Everyone involved was friendly and knowledgeable. The did good solid work in a reasonable time frame. They were there in every step along the way to help and answer questions. I would strongly recommend them.

Matteo Vijarro
Mar 27, 2024

The staff at Kustom US Restoration are top notch. They provide excellent service and these guys are the best at what they do. Can’t recommend them enough.

Teresa Rivera
Mar 21, 2024

I had an amazing experience with Kustom Restoration! They did an outstanding job and their expertise was truly impressive. I highly recommend their services!

Guadalupe Reyes
Mar 17, 2024

Great service, amazing price, quick response and professional staff. I will be referring these guys to others who also need it.

LeVonte Allen
Mar 7, 2024

These guys go out of their way to make sure your experience is a good one. They are very friendly, easy to work with, and truly care. I would definitely refer the business, but especially the people.

Zach Russell
May 19, 2023

It was a smooth transition coming here, and a very easy going process, thank you much I will eternally b grateful.

Jazlynn Trevino
May 19, 2023

Kustom US is super responsive and punctual. Very efficient in the work that they do and very great at communicating throughout the process. Would highly recommend.

kross miller
May 18, 2023

One of there workers Joseph was very professional and they all were very nice. Work was done on time and really helped me out.

andrew griffin
May 18, 2023

We have used them on multiple occasions for different reasons. They are on time and available when you have questions. They did great work. I would recommend them.

Brenda Elizabeth
May 17, 2023

Best part about this company is that they are available at any time, very reliable.

Miguel is very kind and friendly.

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • 503 Prospect Rd, Moxee, WA 98936
  • Commercial Roofing
  • Industrial Roofing
  • 24/7 Emergency Repairs
  • Free Estimates
  • Locally Owned & Operated
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
We Answer Frequently Asked Questions
Pricing questions
1. What is the average roof replacement cost for a residential home?
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The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.

2. How much does it usually cost to replace the roof of a commercial building?
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The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.

3. What factors affect the overall roof repair cost?
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Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.

4. What is the typical roof leak repair cost, and how is it calculated?
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Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.

5. What is the average flat roof repair cost for commercial buildings?
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Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.

6. How much is the mobile home roof replacement cost compared to traditional homes?
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Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.

Service questions
1. Should I stay home during roof replacement?
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It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.

2. How long does roof replacement take?
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The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.

3. How to hire a roofing contractor?
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To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.

4. How to check if a roofing company is legit?
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Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.

5. How to choose a roofing company?
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When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.

6. How do you know if your roofing contractor is ripping you off?
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Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.

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