RESTORx of Washington

They worked quickly and efficiently. Cayden was great to work with. He had a great team with him as well.

Of the three companies that I had give me estimates for my water damage mitigation it was easy to choose RestorX. I highly recommend this company!

Alex was knowledgeable, informative, thorough, and transparent and was able to quickly put my mind at ease as he walked through assessing the damage and writing up my estimate . Julia, my lead technician, along with her partners Allie and Sydney, were respectful of my home, pleasant and skilled at what they do!
A huge big shout out to all RestorX personnel that came out to help me:
Alex, Ryan, Aaron, Julia, Allie and Sydney!! THANK YOU!!

Really pleased with the professionalism and kindness of the team at RestorX. They replied day-of after our insurance claim; Alex was very up-front and honest about pricing and damage mitigation.

Barbara and Chase came a few days later and taped / put down mats to protect our flooring/ larger furniture and cover the affected area. The whole mitigation & drying process, from initial consultation to finished repair only took a week.

Barb helped us through our first water damage as first time homebuyers and it was a wonderful experience - she was extremely helpful and considerate of our home, especially making sure our cats were safe and put away! Barb is the best!

I had a very professional experience with RestorX. The Team Consisted of Alex, Aaron, Barb, Chance, Adrian, Ciana, Allie and Julia, RJ.

Stephanie, Jackie, Nadia and Sydney were incredibly pleasant, hard-working and enjoyable to have in our home for 10 days. We could never thank them enough for the thorough job they did to *restore* our home. Best wishes always. Lynn Butler and Gary Dickerson

It’s hard to put into words how incredible this team is. A refrigerator fire caused extensive smoke and fire damage to my entire house. My insurance recommend them so I contacted their office within an hour Wayne (the owner)arrived with Ryan to do an emergency patch and tarp covering on the roof. They could see how devastated my family was to lose our home and our dogs who passed in the fire, and they were sympathetic and genuine. They tore everything out down to the studs, including the roof. Ana and her team salvaged what they could of personal belongings inventoried and cleaned them. They put so much work and effort into every part of the job. The fire was one of the worst days of my life and they really took care of me throughout the entire process. They communicated with me regularly so I always knew what was happening. The house looked absolutely beautiful when it was finished, it totally exceeded my expectations. Their kindness, generosity, professionalism, and high quality work has left a lasting impression on me. Every person I dealt with made me feel like they really cared about what they were doing and i felt like they cared about me as a client as well. I would recommend them above everyone else, they are truly the best of the best. Thank you Restorx!

From the first phone call (thank you Karla!) to the end of the project this company was hard working, communicative and prompt. Our technicians, Alex, Julia, Chance, Adrian and Caden went above and beyond to make sure everything was done well. They were considerate and did a great job on a big mess! Thank you Restorx of Washington!

I had a fire in my home. Not a horrible fire like I’ve seen on the news but a fire just the same. From one end of the house to the other completely covered in soot. There was nothing that the soot didn’t get into. The cleaning crew are nothing short of miracle workers. They meticulously went through everything and I mean everything cleaning it spotless. What wasn’t able to be cleaned on site was carefully packed up and taken to their site to be cleaned. There was a full inventory of what was taken to be clean and there and there was also an inventory of what wasn’t salvageable. I was truly amazed at their dedication.They kept informed every step of the way answering all my questions. They worked with my insurance company, looking out for my interest. If I called with a question they had an answer.
I hope that no one has a disaster but if you do
I would recommend Restorx.

Thank you restorx for helping us out with our water damage. They were work very efficiently and I can have the peace of mind that there would be no mold and my home will be restored like new. My technicians were Julia, Gage, Brittany, Stephanie, Aaron, and Gail. Thank you guys!

I haven't used their service and now I never will.

NB on 18 near Maple Valley (around 845am 9/11) I was driving behind one of your trucks. Safe following distance, no aggression. After a few minutes I decided I wanted to pass them. As they were in the far left lane already I signaled and started to get into the right lane. Your truck then signaled and jumped over to the right (unsafely I might add), so I corrected and stayed in the left lane. That should have been the end of it, but as we passed your truck they rolled down their window just enough to stick their hand out and flip us off. If this is how you treat strangers who did nothing to you, while in your branded truck, I want nothing to do with your company.

Do better and maybe learn to be kind.

In late 2022, our family’s house in Shoreline suffered a catastrophic water tank leak while we were away on a two week holiday break. Coming home to a non-livable situation (over 80% of the home affected) was catastrophic for us in many ways, so when our insurance company (USAA) pointed us to RestorX as our focal point for the recovery - we were at wits end. But RestorX lived up to its reputation and helped pave the way to a successful recovery and return to our home. Their expert teams provided assistance on both the front end (water and mold mitigation, demo, prep for contractors and move out assistance) as well as on the back end (return to our home) when our rebuild was complete.

Throughout the process, they excelled in communication, dealing with insurance, overall project management, and of course superior demo and moving skills. Our sincere thanks to everyone on the RestorX team - from Ana, Carisa, Karla in the back office to Ryan, Caden and Jackie on the ground (and probably many others behind the scenes) - all of you helped our family get through this tough period in our life and we’re most grateful. We thoroughly recommend RestorX as your one stop shop for disaster recovery. It’ll be the among your smartest decisions.

We had a wind storm that did some damage to our roof this last week. Barb from Restorx came out the next day, cleaned up and put a tarp over our roof and saved it just in time before the rain came! You could tell that she new exactly what she was doing…..Barb and Chance did an excellent job!

Josh did most of work. He is a hard worker, he knows what he is doing. He answered my questions. Everyone involved from packing to tearing out did a great job . The only issue I had is when the packers took my dresser out they scratched my floor. But it’s beening taken care of. I would recommend this to anybody I know that’s going through the same thing.

We had some significant water damage from a broken water pipe. Called RestorX who is local to me and they were out the next day dealing with the restoration damage. They were able to take care of us from beginning to end. Scheduled everything necessary with subs if they were unable to do the work themselves. Everything was done promptly and with great quality. I would definitely recommend them to anyone who has any type of restoration needs!!

First, a BIG thank you to Julia, Moses, Adrian, Aaron, Gail, Barb and Gage for all their hard work! You were all amazing!

Insurance connected us with Restorx to address water damage from a leak in an upstairs bathroom that cascaded into our kitchen ceiling. RestorX was out to assess the situation and start getting things dry the same day I filed the claim.

Julia led the work for our project, and was fantastic throughout. She consistently gave updates on the progress, answered our questions, and was mindful of my family's availability.

The whole crew was professional, communicative, and took care to remove the damaged sections and get everything dry, sanitized and ready for a contractor, all while isolating the work from the rest of the house. They took great care of our home. Some seriously great people here!

We highly recommend Restorx!

Gale and Barb did an awesome job discovering what needed to be removed from the premises. installed all equipment needed for a fast weekend dry out. Happy fam:) Best Levi and Mr T

Thank you RESTORx of Washington. Dream team: Alex, Caden, Julia, Ciana, Crystal, and Brittany. Came to our place right away. All problems were fixed at the same day. Additionally I’d like to say thanks for saying attention to our kids and pets. Our place is clean and warm again.

Alex, Julia, and RJ have been out to our home multiple times helping us deal with water damage from a slow leak. All three have been exceptionally knowledgeable, friendly, and did a fantastic professional job with both our home as well as working with us (including our dog, which was a nice surprise). I would highly recommend RestorX!

Lack of communication!!!!
The first thing Restorx told me is they worked for me not the insurance company. That was a lie. They showed up hours late, they never communicated on what they were tearing out. They tore out my shower area which was intact, damaged a $1000 shower door removing it. I never received any paperwork on what was done or why. I would never have them in my house again. I am left with $4500 of damage that is not being covered by insurance.
The manager called back and just defended his people. He equated it to taking a car in for service and not liking the shop. A shop has procedures explained and made clear. And when you get back to your car you don't find the engine gone.
Three contractors who gave me estimates for redoing the bathroom all felt the shower cabinet was intact and should never been removed.

I had the best experience imaginable during a difficult situation. The team at Restore RX evaluated the damage done in my garage due to burst water pipes, created a plan for repairs, and then completed every aspect of the repairs to return my garage to better than before with quality drywall, paint, insulation, and putting shelving back. Best of all, each person I worked with was an absolute professional; skilled, caring, and highly competent in their field.

We had the privilege of having Barb come to our home to dry it out after a leak in the roof. She was a one-woman workhorse and was so kind and professional. She was very thorough in her work and could tell that she takes pride in all the work that she puts her name on. She was even willing to get up on our really steep roof to tarp and sandbag after some roofers were not willing to do the job. I would highly recommend this company if they hire people as good as Barb is. I will definitely be calling again if we are ever in need of their services. But you better believe I will be requesting Barb by name. She even gets a 5 star review from our dog who she was very kind to. A+++ Barb. Thank you for all that you do.

Restorx did an amazing job taking care of my flooded house. They were fast, courteous and professional. I would highly recommend them for any restoration you may need.

Caden & Ciana were the first interaction we had with RestorX. The job is not complete at the time of this posting, but they were fast, polite and informative about the job set up. Will update this review after the job is completed.

The big tree falling across my garage damaged the roof and the rain soaked the insulation and drywall. RestorX sent Julia, Caden, Barb and Devon to help. They were on-site within 3 hrs of the disaster! They were knowledgeable, efficient and explained their work. Glad they got it tarped before the snow arrived. Really appreciated the work!

Responsiveness of the team was amazing. Imagine a kitchen flood the day before Thanksgiving, terrible. Alex was out that same day, then again on Friday, 11/24 (with another gentleman whose name I cannot remember). The following Monday, 11/27 Barb, Devin and Shelby came to prepare the house for removal of water damaged items. All professional, friendly and so helpful. I have not had to go thru this before and they made it less stressful. Thank you Restox!

Alex came out and assessed the issue under my house. He said they could only do part of the cleanup and suggested another company that could do the complete job. He even made a diagram with the issues so the company would have an idea what was involved. I would use Restorx if I had another plumbing cleanup issue. Very professional.

Thank you for your hard working. Done great jobs. Aaron, Gail and Barb were amazing. You guys are the best!

Ryan &Travis were knowledgeable and professional and even gave me tips on my bathroom defects that could become a problem in the near future...

Definitely a big shout out to Ryan and Oscar, they did an excellent job and made this whole flooding ordeal seem easy. Communication has been outstanding with Restorx!

What a great team and company Restorx was for our water damaged home! They were punctual, thoughtful, very hard workering, and kept us up on what was going to happen. They were great to answer questions too. So a shout out for great work to Alex, Stephanie, Nadia Heidi, Ana, Julian and Carla! There were others I don't remember by name. The office staff was very prompt in getting back to us also. We highly recommend Restorx!!

We had a pipe burst and Restorx was there within an hour. They came and helped us not be stressed. They came daily to check drying out process. They called when they were on their way. They were very professional. I will use them again and would recommend them to anyone!!!

Worst experience of my life. My house burnt down. The night of the fire someone showed up and said "sign this". Its for the tarp to cover the roof. After about 8 signatures I asked what this was really for. I could not read it because it was on a broken phone. "The insurance requires it". It turned out that I signed giving them permission to enter my house and inventory and remove everything. They actually kicked my front door down. Since I was still in shock, I let them begin the inventory. Long story short. about 50% of my belonging are missing or stolen. They wanted to charge me 130K for this work. One of the employees was smoking drugs in my destroyed house with a 3 year old.
Do everything you can to avoid these people, they lie, cheat, steal and are very difficult to work with.

Ryan s and Travis are wonderful, they covered my place very well before cut the wall, help move the plants to other room, clean very well after done job, will recommend to other.

Ryan S. and Jacob did a fantastic job. Quick and efficient and cleaned up after themselves. I strongly recommend them and would use them again in a heartbeat.

Thank you to Alex, Travis, Ryan and Julia!! This team came to my house to deal with my water damaged kitchen. They were punctual, communicative, thoughtful, kind and went over and above my expectations! It is quite stressful to need a restoration company due to damage to your house! These guys knocked it out of the park and I will definitely recommend them to friends and family by name!!! Thank you, team, and thank you Restorex!!!

Travis, Ryan and Julia did awesome work and exceeded our expectations!! They went over and above with demo and clean up! I would definitely recommend them to my friends and family! Thank you!

Thank you Ryan and Travis from Restorx. This has been stressful time for us with all the water damage throughout our kitchen. Ryan and Travis you made the demo and clean up tolerable by being so kind, on time, clean and respectful. Thank you both again, you guys made a bigger difference in this big mess because of your consistent professionalism. Excellent Job!

Sincerely,
Scott and Dawn

BARB,from Restorx of Washington
Was great to work with and was excellent knowledge and experience.
I watch Barb work with confidence and skills never miss a step. Wow a 1person work train. Barb done the roof tarp job perfect. Barb out work the Anytime Roffing company 2 employees they had sent out frist Barb job was super compared to there workmanship Thank you
So much Barb I was finally able to sleep last night. Yes I'm terrible on high tec equipment I still a hand shake is the way. Again thanks Restrox of Washington and your employee BARB . MY Insurance company will get a excellent report on your company . Thanks
RANDY CHANDLER

Ryan and Travis were amazing. Very polite, professional and communicated through the whole process and on the day to day progress.

Ryan and David was excellent. They were very professional and nice. They explained what they were getting ready to do before they started and I really liked that. They are a great representation for your company.

Ryan, Barbar and David helped us to mitigate roof leak in a timely manner, setup tarp, dehumidify and dry the area as required. Glad to working with them through my insurance and happy to recommend.

We had water damage on our second floor and in the ceiling on the first floor from our washing machine. We had Aaron, Josh, Julia, and Shelby come to our house and make sure everything was dry, sanitized, and mold free so we can start our repairs. They communicated well, they were friendly and showed up at the time they said they would. I would recommend this company to anyone!

Awesome team and very knowledgeable and professional. Kudos to Ryan, Ryan 2, Barb, Jacob, David and Travis. Job well done.

Had some minor water damage. These folks arrived the next morning and did demo of 2 floors quickly. Thank you Ryan S, Oscar, and Heidi.

I contracted Restorx for extensive water damage in my home that involved flood-cutting half of the first floor and removing about a third of the flooring on the floor.

They were a great company to work with, and supervisor Alex was prompt at answering all my questions and doing an incredibly thorough job during the initial inspection and quote.

The move-out of the affected areas went quickly, and they took great care to label all the storage boxes and didn't break a single thing. Within a day of the go-ahead they were able to start the demolition.

Aaron and Travis did the demolition and haul-away work. They were prompt and friendly, and were quick to get clarification for where things should be moved, where barriers should be put up, and handled locking up the house when they were done each day. They went above and beyond with the haul-away, and had an enthusiasm for doing quality work that made itself apparent in the final demo. Cuts were clean and straight, tile that wasn't supposed to be demolished was left perfect. Areas to be replaced by future contractors was clearly marked. Areas with mold and water damage were thoroughly scrubbed and dried.

I'd highly recommend Restorx for anyone experiencing a water/mold problem that needs to be taken care of the right way.

Barb and her team crushed it! Very clean and professional and got the job done in a timely manner! Would recommend them to anyone with any restoration needs.

Barb Allen, arrived at our home after a truck had driven thru it. She did a very professional job left no mess behind. Made our home secure until contractor can come. We were totally happy with her work. If this or anything like this was to happen again I would ask for only her.

My claim and remodel ended up turning out great. Want to shout out my main builders for RestoreX, Cliff, Jesse and Chuck. Great personable, talented professionals that got my place looking immaculate. Would recommend

Cliff was very responsive and informative. He was always available for questions. RJ was also very responsive if, they were not able to make it out they tried to let us know

Awesome help in our home's water damage and process from water mitigation/cleanup, to furniture offsite storage, to getting the home put back together. And high kudo's to Easton and Gabe for their wonderful pack in service today. You made our Christmas!

We had Crystal and Christian at our home today to clean up the aftermath of a house fire next door that caused a ton of damage and left debris on our home and landscaping! They did an amazing job on our property! We are so thankful and just a little closer to healing from this horrible incident that happened here. So thankful for these two!! Knowledgeable, helpful, understanding and great at what they do! Highly recommend!!

LG

Ciana, Rachelle, and Crystal just completed a contents packback for me. These ladies were amazing! They moved everything quickly and efficiently and even assembled furniture for me. They were friendly, professional, conscientious and respectful of my home and absolutely delightful to interact with. If only they could help me unpack . . .

The job they did was fine. They took a very long time to show up.
Really disappointed in the billing procedure. We were randomly attacked and our insurance company sent out restorx to board up a window. This was back in February.
It's now mid may and they are just now telling us we owe them almost $700. To board up a window? Seriously? It was less than half that for the double pane storm window to be replaced.
Had they billed us in an appropriate amount of time, we would have been able to add this ridiculously expense window board up to our list of expenses from the attack.
Had they communicated the ridiculous cost, we would have boarded up the window ourselves.

I specifically wanted to make sure to acknowledge the incredible job that the restorex team of movers who packed up our things in our temporary rental house and moved our furniture and boxes back into our home after it had been repaired, as well as bringing the rest of our things from storage, comprised of Ciana, Stephanie and John. They exhibited a level of professionalism and care in moving and taking care of our possessions that I have rarely seen or experienced in a lifetime of working in and using customer service/services. They were friendly and made us comfortable right from the get go and even put down protective material when they were moving items into our house. From start to finish throughout the whole entire process they exceeded my expectations in every way with a smile on their face, and we could not possibly have been more satisfied with their work and the overall experience as a whole. I cannot recommend this company and especially this team highly enough.

Pablo, Josh, and Bruce did mitigation work on our house after our washing machine broke and got water everywhere. They were incredibly helpful during the process, answered all our questions, and always kept us informed about what they were doing and what would happen next. Most importantly, they did an incredible job getting everything dried out and ready for the next phase. They were awesome and we wouldn’t hesitate to use them again!

The RestoreX pack-out crew who moved my family from our house that had sewage damage to a rental were professional and caring. The crew was fantastic, especially Dory, Jerica and Nadya. They packed up our things with care. Nothing was broken or scratched it was a HUGE job and they took care of it all. The guys who helped (Easton and Max) were amazing too. They never complained about carrying all of our heavy furniture and boxes up the 2 flights of stairs. Such hard workers! Well done! They're the best!

USAA sent them to us for water damage due to the storm. The guys came in did their job and got us up and running in no time! It was late when they got to us. I know they were tired. It didn't matter they had the best aditude and even joked with us! Highly recommend them! Thomas, Oscar, and Gail deserve a pat on the back!

Thomas Kasa and Oscar Garcia were hard working, informative and very friendly. They did a great job and I was extremely pleased with their work. 10/10 would recommend.

Alex was professional, quick, and kept me updated and Informed. Ryan has
incredible leadership skills and sends the right man for each task. Thank you.

Brittany, AJ, and Travis were great. They came in, did a quick analysis of where my condo walls and floor were wet. They professionally got all the affected areas stripped and dried. Very pleased!

Covid-19 aside, twice now I have been told they were going to be out to start the drywall repairs for the water damage. Both times they failed to show up, no calls, nothing. Yet I'm there all day waiting, taking the day off work. I would not recommend them to anyone, and will not ever use them if needed in the future, it does not seem like they know how to coordinate work correctly.The work is not great, the sink is not square on the vanity and the flooring in the bathroom is not level with the floor in the hallway, it is 3/4 inch difference. I could have done this level of work on a bad day. I have also talked to my insurance company since they were the ones that called them out.

We had water damage from a leaking pipe in our Kitchen Island and RestorX came out to do the restoration. They were very professional, thorough and a joy to work with. They were very responsive to our questions as well as top notch Honesty, integrity and work ethic. Ryan Platt project manager - thank you so much for working with us in a difficult situation. We would also like to thank Alex for his honesty and integrity, made us feel very comfortable, he was able to show us pictures of what was going on. David Botts did a great job. Shaka Zulu and Thomas both worked in the crawl space, not an easy job, and were pleasant contractors to have in our home. Jeff did a wonderful job installing the sink with Andrew. Special kudos to the two cleaning ladies who were very diligent and wonderful to work with - Dorry and Nadia. Hands down best cleaning ladies I have ever worked with. Anybody could be comfortable with these ladies.

My insurance company chose this company for me. I looked up their reviews and seemed positive. The experience less than so. They sent multiple crews, with each one not communicating to the next. The first broke personal items then actually caused water damage breaking my toilet. The second over cut my walls and caused damage to my room framing and door frames and broke the tile under my washing machine. Oh and they also didn't cover a single thing or the air intake vents to my heater, so all my stuff was covered in dust and I couldn't run my heat until getting my vents clean. The manager Ryan promised to get my vents cleaned, get me a storage container for my items they left uncovered in my basement, get a plumber for my broken toilet and pay me back for the items the first team broke. The only thing they did was send another team to clean and even after they left I still had to finish up and clean again to get everything actually clean. The final team came to pick up their equipment and even with an unfixed toilet and water damage from it they asked me to sign forms to say they were done. I refused and called the a manager again and he made a bunch more promises but failed to follow through on a single one. Once they realize they can not get any more money out of you they will abandon any semblance of being a good company and not follow through with anything. The insurance company had to harass them daily to send a plumber which they finally did two weeks later, they never provided my insurance company with any quote because they realized I would not be hiring them, even though they were supposed to. I called and left multiple messages to speak to the owner Wayne and have never heard back from him once and they have only called to say they are paying me now that I have left a negative review. I would not use this company or recommend them in any way.

RestorX came in when we had accident at our house. They did an excellent job to pack and pack back the items and help with setting up the home back in order. All Guys are very professional but I would like to call out for Ryan S, Jackie, Dorry and Natia. They packed the things very well so that there was very less damage. I will surely recommend them. Way to go

RESTORx gave me an estimate in one day and were on time for the start of the job. The estimate was consistent with two other estimates I received, but RJ was a lot friendlier and dedicated to doing a good job for me and the tenants. He gave extra effort to cleaning up around tight spaces, and he even came out on a Saturday to pick up the fans. The office staff was professional and followed good business practices. I would highly recommend this company.

RESTORX came as soon as was called, the employees Alex and Ryan did awesome job in communicating and helping coordinating the dry out and clean up and insurance adjusters visits.
Thank you for making this experience easy.

We had wonderful service from Ryan S and Alex C. They were reassuring, and kind. They removed all our water damage and cleaned up. Communication was also great. I couldn't have asked for better service. Thank you!

This company is awesome! They helped us out with our completely water damaged fireplace. Wayne built us a beautiful new mantelpiece and they set up everything for us to get all the water damage fixed. Very professional and friendly group of people. I would recommend this company for any of your reconstruction needs. We had a fantastic experience. Oh and my kids thought Wayne was the coolest. Thanks Wayne for everything!

This company is amazing! You don't know how important having an experienced company handle your disaster is until you need it. Put Restorx DKI on your speed dial for when you need them.
They have taken care of every detail.
-Moved furniture OFF premises
-Put fragile items out of harms way
-communicated every step of the way.
When you are too frazzled to know what to do, they have it under control.
Thank you so very much!

We are current customers of dki and we are very satisfied with the service Christian and Josh provide for us ,very friendly ,primpt, eficien thank you!!

You guys were so good. I reported the claim and you came out that night and started drying my floors. They were beautiful pine floors with horrible water damage. They look like new again and we are very pleased.

I experienced water damage in my home, from the 2nd floor down to the 1st floor. It was a harsh experience, but everything that Restorx did for me was great. This company is compassionate to my situations, very professional and I liked everyone I dealt with from this company. I appreciated how Restorx handled the issue for me. The best thing about this company was that they were able to worked with me with my busy schedule.
Thank you so very much Wayne , Eric and your crew.

Catalina Doronio