Kia of The Shoals

One of the best places to get a car from the sales department to the service department it was almost like walking into Chick-fil-A to purchase a car. They were so nice and pleasant, and they made sure that I were satisfied with your purchase and the service that I got. This was a short turnaround from my initially experience with Kia of the Shoals. There’s new management team that they have is really up the games of the Kia experience. It is definitely a 10 out of 10 if I had to recommend. The sales person, Ms. Pitman and the store manager. Mr. Jones were very active and making sure that I receive the best and they went above and beyond to meet my satisfaction.

They went above and beyond to get us into our new vehicle. Our sales person was Roy and he was very upfront with everything could not have asked for a better experience. A big thank you to the finance and general manager for working with us.

I booked a service appointment and Erin Hamm was so helpful in getting my car serviced and back on the road. The service department is always very professional!

Austin was awesome! He really went above and beyond to get me my desired car and ensure top quality. The whole staff was knowledgeable and friendly. I appreciated the transparent communication throughout the entire process, and I felt comfortable knowing that I was getting a fair deal. Thank you times a million Austin!

Thanks Kia of the shoals, we will continue to do business there, Mr. Ryan you were great 1o.. plus you helped, let's understand the sale. Much better, thank you for all your help.You are greatly appreciated

My review is strictly to the service department. Me and a buddy installed a new motor in my 2015 optima. I called to ask if it needed to be flashed to the computer. Was told over the phone it needed programming. I call back the next day scheduled an appointment for 10am on May 9th was told it would take long at all. I dropped it off an hour and a half early. Got a call back saying it would be Monday before they got to it. Then got a second call saying they found a mechanic who had time to look at it but it still wouldn't crank but it was updated was also was then told that year model didn't have to be flashed as far as installing the motor and then told me that the mechanic was asking for an extra 2 hours to look at it with their labor is 199 per hour witch so far theyve wasted and hour of my money because they dont know if its needs programming or not. my appointment time was not honored the service department can't make up their mind of what they need to do. The only reason gave 1 star is because the lady at the desk was friendly and proffesional. Will not give the mechanics or service advisor any credit for anything as far as the mechanics and advisor my recommendation is to take your car to a true mechanic not to someone who thinks they know it all because they work at a dealership. We are down to no car because of an accident and these people were supposed to be fixing my back up car.

Had a great experience. My salesman Clayton was very patient and helpful. Will definitely call him again when I get back in the market.

I had an outstanding experience with the staff, particularly Mr. Drake and Mr. Colton, during my recent vehicle purchase. They were both exceptionally professional, welcoming, and attentive to ensuring I was fully satisfied with my new car. The entire process was smooth and hassle-free, with clear communication that helped me understand all aspects of the purchase and the vehicle's features. I truly appreciate their dedication to customer service, and I will definitely be referring others to your dealership. Thank you again for making this such a positive experience!

The new management has made this dealership so much better than it was before and better than the several dealerships I have dealt with in purchasing my new car. Everyone I dealt with has been friendly, the trade-in value I was offered was among the best I have received and the general manager made sure I was taken care of.

Different name same greenway experience

Went in to look at a 4Runner, was told it was available and could come look at and test drive only to be told we couldn’t test drive before the tires were changed, so went back the next day for them to tell me the price had been updated because the sales manager had looked at it before pricing it, After driving it and agreeing on a price we signed and I went on my way. 15 miles later the check engine light came on, had it scanned and the code had been stored to the computer but the light had been deleted so you could see the code if it had ever been hooked up to a scanner, while heading back to the dealership it went into limp mode(25mph top speed) all the way back to the dealership, just for the service manager to tell my wife that she wasn’t even sure if it had been test driven. The detail job was half done( bugs still on the dash, armor all over spray on the gauges and windshield). Overall bad experience and a waste of a day, would not recommend buying used without taking it to an actual mechanic, that doesn’t stand to make money off a sale, at any greenway much less Kia of the shoals. Good way to waste gas, time, and money all in a single experience

I will never carrying my car back to this place. I said this the first car I bought from them. They didn't nothing but screw up my tires on 2021 k5. Now I have 2025 k5 I carried it for the first oil change! Told them to line my car and make sure everything was done correct. We'll then they pull the car out of the service dept. Then tell me oh yeah your car failed the alignment test. After I done told them to make sure the car was lined up!! So people if you go there for your so called free oil changes make sure you tell them 15x to line your car up!! Might want to say 15 different languages because obviously English is not what the understand there. My car will never go back to this again! Just like I told the manger when I bought it! If your smart you will carry your car to a different kia dealership because these people don't know what the heck they are doing there or maybe it's just they don't listen to the customer!!! Un freaking real! Then trust me there nothing free about there so called free oil changes that's a dang joke!!!

We went to Greenway Kia of the Shoals on November 19th. We were met by a young salesman named Cameron who had only been working there 2 weeks. After a test drive of what I thought I wanted (it wasn't the one), I looked at the Telluride on the showroom floor. I told Cameron what my "dream" car would be. He spoke to another salesman, who after some research found my car in Georgia. We made a deal and my new car was here the next day! Everyone at Greenway was great. I would highly recommend Greenway Kia, and especially Cameron if you're looking for a new ride. I'm 100% satisfied!

We recently had the pleasure of purchasing a vehicle from Kia of the Shoals and We cannot speak highly enough of the outstanding service we received throughout the entire process. From the very start, the General Manager, Maurice Dobbins, set the tone for an exceptional experience. Maurice was incredibly welcoming, professional, and took time to listen to our needs, ensuring that we were matched with the perfect vehicle. We also want to give a shoutout to Joshua, who went above and beyond to make our car buying experience enjoyable. Joshua knowledgeable, patient, and answered all our questions. We highly recommend Greenway Kia of the Shoals. Thank you again to the entire team.

We are totally in love with our brand new 2025 Kia K4!!!!! Big shout out to Jamie she was the sales lady who assisted us, and the rest of the staff were great too!!!!!

Well, I’ll begin by saying I’m a picky customer! Picky, as in difficult! (Did I mention I was picky?!) I know what I want and will search until I find it. I just thank God for Josh at Greenway. He was patient with me while I waited for the PERFECT car. Our patience paid off. I also appreciated the hard work and dedication of the General Manager (Maurice Dobbins), who highly emphasized the need for me to be totally satisfied before signing anything. What dealership does this?! It was an overall great experience. Great group of people who aren’t just trying to “sell cars”!! They’re actually interested in our happiness and peace as customers. Thank you Josh & the team at Greenway of Muscle Shoals!

The lady in service department is hateful but when u give it back to her she can’t take it she will pull the u are being aggressive and I don’t take because we are in a man’s world. Of course when brought to her attention about being rude it was a lie she hasn’t been rude.

Clayton was a pleasure to work with. Excellent communication! Discussed several options and answered all my questions. Very happy about our new purchase.

Jayden was absolutely amazing with us today!! Our family loved him. He made vehicle shopping a great experience, and we thank him and his team!!

Austin was awesome with helping me get a car! He is very kind and patient. Best car salesman ever! Thank you Kia for helping me even though my credit was not perfect! Great Team!

It was a great quick experience! Braxton had alot of knowledge of the vehicle I purchased. I got the best deal around! If anyone is needing a vehicle this is the place to go!

It went very well saw the car I wanted before I got it, took for a test drive and bought it

Buyers beware. My son bought a certified preowned 2020 kia soul. Less than year later, transmission went out due to loose screw causing transmission leak. No symptoms at all, no fluid showing leaking, then bam overnight there was trouble. No one has touched this car except Greenway except for oil change done by another dealer. Warranty doesn't cover since it was a loose screw even though noone has touched it since it left
Greenway Kia. Greenway calls it an act of God!

Braxtan from Greenway Kia of Shoals was super personable, nice, and knowledgeable! Braxtan made our purchasing experience easy! Definitely recommend Greenway Kia of Shoals everyone was super helpful and professional. Thank you Greenway Kia of Shoals I love the new car!

They have great customer service for sure and really nice cars. If your thinking about buying a car you should go see jayden hatcher!!!

Braxtan will get it DONE!! We went in with expectations, he met them and we left happy! The financing department was amazing and everyone was hospitable and professional! We could not have been happier!

Have tried to buy from this dealership 6 or 7 times over the past 5 years and never had any luck! I decided to give them one more shot and apparently they are under new management and with a little bit of hard negotiating on my end they agreed to my offer and my wife is extremely happy with her new 2025 Kia K5. Joshua the salesman and Sarah the manager were both great to deal with! If you have had a bad experience here in the past, give them another chance.

We have purchased two vehicles from greeway of the shoals and had a great experience both times!Colton was great and helped us get the price we needed on our Kia Soltes the whole staff was amazing!!

Mr. Braxtan Tallison was wonderful, he’s young, but he’s educated. He takes pride in himself. Just bought a car yesterday from him, I’ll ignore the zip tied on mirror and dog chewed side skirt that wasn’t known or disclosed, I believe it just wasn’t known judging by his reactions lol.

Now, on the dealership side. They bent over backwards for me. But somehow my 16.5k car was 19.2k out the door when I paid cash up front lol

All in all, if I were to buy from a dealership again, it would probably be this one, with Braxtan and I’d probably ask the detail guy to do it again lol (did a horrid job on mine, albeit last minute before close purchase, can’t fuss too much on it).

Garbage dealership. I spent over a week attempting to get someone to truly help me with a vehicle they had for sale. I was initially told it was at a different dealership for a recall and they would call me back to give me an ETA which they never did. Finally several days in a different salesman told me the truck was there on a Thursday and I could come look at it that day. I talked to them over the next two days and went down that Saturday. That vehicle was not there and never was brought back from the other dealership because it was not fixed yet. I drove two hours to go look at it. They then added $395 for “nitrogen” in the tires which is non negotiable and $1590 for an exterior and interior stain prevention thing on a 6 year old 65,000 mile vehicle covered in stains and chips and this service was mandatory unless I financed it so they could get a bank kick back. This dealership is a poorly managed money grab. This is said after 6 different employees “helped” us attempt to pay cash for a vehicle standing in the dealership.

Went to look at truck. Fell in love with it.Salespeople,accountant,financial manager all were the best!
Thank you for all you do.
Highly recommend this place is your shopping for new vehicle!

We had the BEST experience at Greenway Kia of The Shoals. We worked with Braxtan and he was awesome! Helped us along the way with any questions we had. They were determined to help us get the car we wanted at a price we could afford. Everyone in the place was so nice and welcoming. If you're looking for a great car buying experience, I'd recommend going here. You won't be disappointed!

Everyone there was fantastic, my salesman Austin Green was the best if needing a vehicle go to Greenway Kia and ask For Austin Green you will not be sorry

We went here because of an add and voucher saying they could help those upside down on a vehicle. I message to ensure I understood the program right and my daughter called for the same reason.

The representative was nice enough, but none of the things they advertised was true. Be aware of false advertising and deals at this location. It's mainly a gimic to get business.

Went up for the zero down bad credit no credit everyone approved blowout even had a apt for 345 pm went in super early like 1pm just to take a look around and see what all they had and what I might be interested in was greated by a young sales person. Was ultimately told they could not help me because I didn’t have a credit score so the event was a lie and to drive the 1 hour bad very bad will not recommend to anyone ever.

Kia Greenway Kia of the shoals

Braxton Tollison he made this an awesome experience for me and daughter and thank him so much .He is awesome! Go see him !

Colton Cooper was excellent to work with. He was honest and upfront about the car we bought. He was not pushy but gave us a lot of information and answered all questions. We got to the car lot 30 minutes before they closed. At least 6 people were still there after all other customers had left!!!! They made sure we were taken care of. Colton and the young lady in the back that handled all the finance papers locked the door behind us at about 9:00pm. I would recommend these folks 100%.

Had a great experience. Jayden was very nice amd helpful. Great atmosphere and everyone was truly very nice! Will recommend Jayden to anyone lookimg for a nice and honest car sales man!

Josh was the sweetest, and most knowledgeable person. Such a sweet pleasure to deal with. I will recommend Joshua to anyone I can.

They were so helpful an knowledgeable and not pushy at all, which is something I will definitely be back for

Do NOT buy a new vehicle from this dealership... they are nothing but a scam. DO NOT SERVICE your new vehicle there, they will attempt to talk you into a service that you don't need at a ridiculous cost!! I, personally, am out three hundred dollars, after going in for a "free" oil change on my new Kia Rio.This dealership should be out of business. I will NEVER do business there again!!

I have had nothing but great reviews up until now with the service department. Let me be clear, it is just one person in particular, not the entire department. Needless to say, we will never buy another vehicle from GreenWay Kia. My car has been in the shop for 8 days now. We experienced some issues with the motor of my car, got the car in to the shop and waited. We had zero updates until we started calling a week later. One of the service department desk clerks has shown absolutely zero compassion or sincerity during this time, when we just wanted a simple update of “yes we have gotten to your car and are working to get everything finished” or “no we have not gotten to your car but we will get to it shortly”. If it had not been for us calling at the one week mark, we would have never gotten an update from someone. It is not easy having complications with a main mode of transportation but not having an update and being shamed for calling for a simple update is absolutely ridiculous and uncalled for. This matter will most definitely be taken further than just with the clerk himself. We are EXTREMELY dissatisfied with our experience this go around.

Wow! I really enjoyed the kind and helpful interaction with sales person Colton and Sales Manager, Barry. When we let my “first” choice car get away, they were diligent in helping me recover!! I fully understand why this dealership and its team are remaining strong in the shoals area.
Go talk with Colton and Barry today for your auto needs!!

Charlotte was very experienced and made everything very easy to understand and she went out of her way to make our experience Great.

The Greenway Family helped me out when I needed it most. I’m so happy and thankful for Maurice Dubbins, Brynn, and for Charlotte Harris for making the process so simple and easy! I know that the next time I’m in the market, I’ll definitely be back at Greenway Kia of the Shoals!

Yeah guys, my boy Cooper really came in clutch with a great car and some great prices, look for a good deal ask for Colton Cooper

Had a great experience at Greenway Kia of the shoals! Josh Manigan was our salesman and he was awesome and took care of us!

Josh did an amazing job as our salesman. I purchased from 1,000 miles away and Joshua and Maurice made the process so smooth and easy. I love my new car!!

I bought a vehicle from here and was given great service and felt very taken care of! Charlotte was my sales person and we found a vehicle that was perfect for me! Highly recommend!

Always a great experience at Kia of the Shoals! Our salesman Jayden was a pleasure to work with and Ashley always goes above and beyond to help us with everything else. Also grateful for Cody in the shop who is very polite and knowledgeable.